OpenAI/Hugging Face Aftermath: What It Means for AI Agent Security
The OpenAI Hugging Face incident has exposed new AI agent security risks. Ray Eitel-Porter explains the safeguards organisations need.
Christopher Carey · 5 Aug 2026
EU AI Act Enters Enforcement: What CCaaS Leaders Need To Know
New EU AI Act rules require businesses using AI-powered customer experiences to disclose when customers are interacting with technology rather than humans
Kristian McCann · 3 Aug 2026
Microsoft 365 Copilot Passes 30 Million Paid Seats as Cloud and AI Growth Power Record Quarter
Microsoft 365 Copilot has passed 30 million paid seats as Q4 FY26 earnings show accelerating enterprise AI adoption across every industry
Marcus Law · 30 Jul 2026
Meta Q2 Results: Shares Drop as Investors Question AI Spending
Meta Q2 results saw shares fall as investors questioned whether its vast AI infrastructure spending can deliver new revenue.
Christopher Carey · 30 Jul 2026
AI Is Reshaping Business Communications. Here's How to Keep Up Without Getting Burned
Pressure to adopt AI isn't coming from one source. It's coming from boards, competitors, customers who have already experienced AI-powered service…
Christopher Carey · 30 Jul 2026
monday.com Cuts 20% of Its Workforce as Its AI Work Platform Bet Deepens
Why it matters: monday.com is cutting 20% of staff to deepen its AI work platform push, with Claude, Microsoft 365 Copilot, ChatGPT and Gemini.
Marcus Law · 29 Jul 2026
Bolt Brings Ride-Hailing to ChatGPT
Bolt brings ride-hailing to ChatGPT. What the AI integration means for travel automation, service discovery and enterprise productivity.
Alex Cole · 29 Jul 2026
Zoom Now Has an AI Assistant for Every Stage of the Sales Cycle
Zoom Revenue Accelerator's Sales Assist, Ask ZRA and Sales Roleplay go GA, completing AI coverage across the sales cycle. Here's what it means for buyers.
Marcus Law · 27 Jul 2026
How to Simplify Contact Center AI Operations So You Can Focus on Service Delivery
The question is no longer whether AI belongs in the contact center . The numbers have already answered that.
Kristian McCann · 23 Jul 2026
Why Starbucks' AI Software Strategy Should Worry Enterprise App Vendors
Starbucks' AI software push signals a new phase in the enterprise AI build vs buy debate and raises pressure on app vendors.
Sophie Wilson · 21 Jul 2026
NVIDIA Brings AI Agents Into the 3D Workflow – But There's a Hardware Catch
NVIDIA formalised its Omniverse libraries under the Agent Toolkit at SIGGRAPH 2026. The tools are free and open source, but here's the catch.
Christopher Carey · 21 Jul 2026
Mozilla Report: Open Source AI Is Closing the Gap on Big Tech
Mozilla's State of Open Source AI 2026 report finds open models now match proprietary rivals on most tasks.
Christopher Carey · 20 Jul 2026
Contact Center AI: How to Find the Right Starting Point
Why contact centres should start AI with agent support first, then scale automation. Published on UC Today with New Era Technology and Chris Scimone.
Kristian McCann · 16 Jul 2026
Study Finds Only 7% of Senior Leaders Are Seeing ROI From AI – What's Going Wrong?
A new study finds just 7% of senior leaders have established ROI from AI. QuantSpark's Adam Hadley explains what businesses are getting wrong
Christopher Carey · 16 Jul 2026
Google Brings Gemini Spark AI Agent to Mac
Google has launched Gemini Spark on macOS with AI file management, real-time tracking, and third-party integrations.
Christopher Carey · 1 Jul 2026
InfoComm 2026 Recap: Irwin Lazar on AI's Growing Role in AV & Workplace Collaboration
Metrigy's Irwin Lazar shares his key takeaways from Infocomm 2026 – from AI-powered room management and data federation to deep fake detection
Christopher Carey · 1 Jul 2026
Microsoft Teams to Block External Bots Automatically as AI Notetaker Crackdown Hardens
Microsoft Teams will let admins automatically block all detected external AI bots from meetings, with rollout starting August 2026
Marcus Law · 30 Jun 2026
Anthropic Seeks US Action Over Alibaba's Alleged AI Distillation Campaign
Anthropic has urged US lawmakers to act against Alibaba over an alleged large-scale AI distillation campaign that it claims extracted capabilities from its Claude model
Kristian McCann · 25 Jun 2026
Sennheiser Launches TeamConnect Ceiling M Plus and Expands DeviceHub
Sennheiser has launched the TeamConnect Ceiling M Plus and expanded its DeviceHub platform at InfoComm 2026.
Christopher Carey · 24 Jun 2026
Five Eyes Warning: AI Set to Outpace Cybersecurity Systems in Months
A joint Five Eyes advisory warns that rapidly advancing AI could outpace current cybersecurity defenses within months, increasing the speed and sophistication of cyberattacks
Kristian McCann · 24 Jun 2026
InfoComm 2026: Microsoft, Q-SYS, and the AI Meeting Room Reckoning
Q-SYS and Microsoft discuss AI-ready meeting rooms, Teams Rooms, Copilot, Facilitator, and the future of intelligent workplace AV at InfoComm 2026
Marcus Law · 24 Jun 2026
InfoComm 2026: Utah State University’s Zoom Rooms Strategy for Higher Education
Utah State University shows why Zoom Rooms, Canvas LTI and AI Companion matter for scalable higher education AV.
Marcus Law · 24 Jun 2026
AI Creating Jobs? Lloyds Bank Plans to Hire 300 AI Specialists
As many businesses look to AI to reduce costs and automate work, Lloyds' latest recruitment drive suggests successful deployment still depends heavily on human expertise
Kristian McCann · 23 Jun 2026
InfoComm 2026: Stop Chasing the Hype – Stanford Medicine's Justin Scord on Using AI the Right Way in AV
Stanford Medicine's Justin Scord on why data and research — not hype — should drive every AV team's AI decisions
Christopher Carey · 23 Jun 2026
HiBob Launches Slack Integration to Bring HR Intelligence Into AI Workflows
HiBob's New MCP-powered integration enables employees and managers to access HR data and actions within Slack
Kristian McCann · 22 Jun 2026
Beyond Adoption — What Meaningful AI Engagement Actually Looks Like
Direct AI adoption is up. Productivity gains are not. Five workplace consultants explain why your usage metrics are masking a deeper problem, and what leaders need to do differently
Kristian McCann · 22 Jun 2026
AO Offshores Bulk of Customer Service Jobs to South Africa in Savings Drive
AO World is moving up to 200 customer service roles to South Africa as it targets £4m in annual savings despite reporting a sharp rise in profits
Kristian McCann · 19 Jun 2026
Infocomm 2026: Cisco's Espen Løberg Makes the Case for the Agentic Workplace
Cisco VP and GM of Collaboration Devices Espen Løberg used Infocomm 2026 to argue that AI is only as good as the room it runs in
Christopher Carey · 18 Jun 2026
Flip Launches Identity and Automation Tools to Enhance Frontline AI Use
Flip has introduced new identity, automation, and AI tools designed to help frontline workers securely access enterprise systems and workflows
Kristian McCann · 18 Jun 2026
Robinhood Cuts 10% of Workforce Despite Claims Business Has "Never Been Stronger"
Robinhood will eliminate roughly 290 roles as it seeks to flatten management structures and improve efficiency
Kristian McCann · 17 Jun 2026
Workday Argues California Law Should Not Apply in AI Hiring Case Testing AI Accountability
A closely watched court fight could help determine whether AI vendors can be held liable for alleged discrimination and which laws govern AI-powered hiring systems
Kristian McCann · 16 Jun 2026
Why the US Restricted Anthropic's Mythos and Fable and What It Means for AI Access
The dispute over Fable 5 offers an early glimpse into how governments may seek to regulate and restrict access to advanced AI systems
Kristian McCann · 15 Jun 2026
Microsoft's President Has a Message for Graduates Anxious About AI
Microsoft's Brad Smith thought leadership piece raises a question the tech industry keeps avoiding: who is actually responsible?
Christopher Carey · 12 Jun 2026
Zscaler Unveils AI Agent Security Platform to Plug Governance Gap Amid Rapid Enterprise Adoption
Enterprises are deploying AI agents faster than they can govern them, and Zscaler's latest platform update is a direct response to that gap
Kristian McCann · 12 Jun 2026
NICE Launches Workforce Empowerment Suite to Manage the Hybrid Human-AI Contact Center
As AI agents become permanent fixtures in contact centre operations, NICE is giving enterprise leaders the tools to manage humans and AI agents as one unified workforce — under a single performance standard
Kristian McCann · 10 Jun 2026
Salesforce Summer '26: Slack Is Now the Default for Every New Customer. Here's What That Changes.
Salesforce Summer '26 makes Slack the default for all new Enterprise and Unlimited orgs. Here's what that means for IT buyers already running Teams or Zoom.
Marcus Law · 10 Jun 2026
Apple's Siri AI Overhaul Could Be Its Most Serious Enterprise Play Yet
Apple unveiled Siri AI at WWDC 2026 – powered by Google Gemini and built for the workplace. Here's what iOS 27 means for IT teams.
Christopher Carey · 9 Jun 2026
Only 5% of Companies Are Closing the AI Productivity Gap. Asana Thinks It Knows Why.
Asana's new Agentic Work Management platform puts humans and AI agents on the same plan, with the same context, under unified governance.
Marcus Law · 8 Jun 2026
Cisco overhauls its infrastructure stack as the agentic AI race heats up
Cisco launched Cloud Control at Cisco Live 2026, a unified platform for humans and AI agents to manage enterprise infrastructure together.
Christopher Carey · 5 Jun 2026
Meta Launches AI Business Agent Inside WhatsApp to Take on Enterprise Rivals
Meta has launched its AI Business Agent globally inside WhatsApp. Here's what it does, how it works, and what IT leaders need to consider.
Christopher Carey · 4 Jun 2026
Microsoft Scout and the Agentic Upgrade Coming to Teams and M365
Microsoft unveiled Scout at Build 2026, an always-on AI agent for Teams, Outlook and M365 that acts autonomously, with Agent 365 and one-click Teams publishing also announced
Marcus Law · 3 Jun 2026
Ricoh Europe: Admin Burden, AI, and Employee Experience Are Reshaping Workplace Productivity
Ricoh Europe’s Michael Vavakis explains how admin overload affects productivity, retention, and culture, and how AI can reduce low-value work.
Marcus Law · 3 Jun 2026
AI Spending Outpaces Network Readiness Across UK Businesses, IDC Report Warns
New IDC research commissioned by Expereo reveals UK businesses are investing heavily in AI while network infrastructure lags behind
Christopher Carey · 2 Jun 2026
Apple’s iOS 27 Siri Overhaul Could Turn the iPhone Into a New Front End for Enterprise Collaboration
Apple’s iOS 27 Siri overhaul could turn iPhones into enterprise AI endpoints, reshaping collaboration workflows and mobile governance.
Alex Cole · 2 Jun 2026
Are UK Businesses Falling Behind the US on AI Deployment?
Russell Tilsed, VP of International Sales at RingCentral, explains why UK businesses trail the US on AI deployment and how to close the gap.
Christopher Carey · 2 Jun 2026
Zoom Launches ZoomMate – an AI Agent That Finishes the Work Your Meetings Start
Zoom launches ZoomMate, an agentic AI tool that connects meeting conversations to enterprise workflows across Salesforce, Jira, and Slack.
Christopher Carey · 1 Jun 2026
NVIDIA Wants to Put AI Agents to Work in the Physical World
NVIDIA has released an open source collection of physical AI agent tools and skills spanning robotics, autonomous vehicles and digital twins.
Christopher Carey · 1 Jun 2026
Meta’s New Subscriptions Signal a Bigger Shift: The Free AI Era Is Ending Inside Messaging
Meta launches Instagram, Facebook and WhatsApp subscriptions, reshaping how communication, identity and AI capacity get priced.
Alex Cole · 29 May 2026
ClickUp Cuts 22% of Its Workforce and Dangles $1 Million Salaries for Top AI Performers
ClickUp has laid off 22% of its workforce as part of restructuring, but also promised remaining staff up to $1 million for top performers.
Christopher Carey · 29 May 2026
Study Finds 1 in 5 Workers Say AI Has Replaced Part of Their Job
AI is already reshaping day-to-day work across organizations, with new survey data showing one in five full-time workers say AI has replaced parts of their job
Kristian McCann · 29 May 2026
Workday And Google Cloud Bring AI Agents Into HR Workflows With Gemini Enterprise Integration
Workday and Google Cloud expand partnership to put AI agents for HR and finance into Gemini Enterprise with built-in governance.
Alex Cole · 28 May 2026
Salesforce Q1 Earnings: Revenues Surge but Stocks Slide
Salesforce topped Wall Street expectations and continued pushing its AI growth story, but weaker forward guidance and mounting SaaS-sector concerns still sent shares lower after earnings
Kristian McCann · 28 May 2026
How AI Is Reshaping Hybrid Work, Service Management & Connectivity
Amit Barave, VP and GM of Cisco Webex Suite and AI, explains how agentic AI is collapsing IT silos and reshaping service management.
Christopher Carey · 28 May 2026
Anthropic’s Mythos Vulnerability Hunting Gains Tempered by Findings of False Positives
Anthropic’s update on Mythos shows the potential of AI-powered security research still faces false positives and triage concerns
Kristian McCann · 27 May 2026
Slack Brings AI Automation to Workflow Builder
Slack has launched a Generate AI Response step in Workflow Builder, letting teams summarise, translate and draft automatically.
Christopher Carey · 27 May 2026
Zoom Reports $1.24bn Q1 Revenue as AI Companion Users Surge 184%
Zoom reports $1.24bn Q1 FY2027 revenue, up 5.5% YoY. AI Companion paid users jump 184% as enterprise and Contact Center growth accelerates.
Marcus Law · 26 May 2026
AI Not Optional: Fintech Lendi Brings Employee AI Agent Use Into Performance Reviews
Australian fintech Lendi Group is making AI agent usage and orchestration part of employee performance reviews, signaling a broader shift toward AI-native workplaces
Kristian McCann · 26 May 2026
US Comms Giants Unite for New Cyber Initiative As AI Shifts Threat Landscape
Eight of the US' largest communications providers have joined forces to launch C2 ISAC, a new initiative designed to accelerate cyber threat intelligence sharing and strengthen resilience as AI-driven threats continue to evolve
Kristian McCann · 25 May 2026
Cornerstone Adds New Salesforce Integrations to Deliver Workforce AI Via Slack
Cornerstone’s latest Salesforce integration brings workforce intelligence into Slack, signaling a shift toward headless HR and making UC platforms a more active part of enterprise decision making
Kristian McCann · 25 May 2026