Contact Center AI: How to Find the Right Starting Point
Why contact centres should start AI with agent support first, then scale automation. Published on UC Today with New Era Technology and Chris Scimone.
Kristian McCann · 16 Jul 2026
Study Finds Only 7% of Senior Leaders Are Seeing ROI From AI – What's Going Wrong?
A new study finds just 7% of senior leaders have established ROI from AI. QuantSpark's Adam Hadley explains what businesses are getting wrong
Christopher Carey · 16 Jul 2026
InfoComm 2026 Recap: Irwin Lazar on AI's Growing Role in AV & Workplace Collaboration
Metrigy's Irwin Lazar shares his key takeaways from Infocomm 2026 – from AI-powered room management and data federation to deep fake detection
Christopher Carey · 1 Jul 2026
InfoComm 2026: Microsoft, Q-SYS, and the AI Meeting Room Reckoning
Q-SYS and Microsoft discuss AI-ready meeting rooms, Teams Rooms, Copilot, Facilitator, and the future of intelligent workplace AV at InfoComm 2026
Marcus Law · 24 Jun 2026
InfoComm 2026: Utah State University’s Zoom Rooms Strategy for Higher Education
Utah State University shows why Zoom Rooms, Canvas LTI and AI Companion matter for scalable higher education AV.
Marcus Law · 24 Jun 2026
InfoComm 2026: Stop Chasing the Hype – Stanford Medicine's Justin Scord on Using AI the Right Way in AV
Stanford Medicine's Justin Scord on why data and research — not hype — should drive every AV team's AI decisions
Christopher Carey · 23 Jun 2026
Beyond Adoption — What Meaningful AI Engagement Actually Looks Like
Direct AI adoption is up. Productivity gains are not. Five workplace consultants explain why your usage metrics are masking a deeper problem, and what leaders need to do differently
Kristian McCann · 22 Jun 2026
Ricoh Europe: Admin Burden, AI, and Employee Experience Are Reshaping Workplace Productivity
Ricoh Europe’s Michael Vavakis explains how admin overload affects productivity, retention, and culture, and how AI can reduce low-value work.
Marcus Law · 3 Jun 2026
Are UK Businesses Falling Behind the US on AI Deployment?
Russell Tilsed, VP of International Sales at RingCentral, explains why UK businesses trail the US on AI deployment and how to close the gap.
Christopher Carey · 2 Jun 2026
How AI Is Reshaping Hybrid Work, Service Management & Connectivity
Amit Barave, VP and GM of Cisco Webex Suite and AI, explains how agentic AI is collapsing IT silos and reshaping service management.
Christopher Carey · 28 May 2026
Monday.com Interview: How AI Agents Are Changing Sales
AI agents could cut sales admin and logging, helping monday.com shift sellers back to customers. Published on UC Today, with monday CRM and Gartner.
Marcus Law · 21 May 2026
Otter.ai CEO Sam Liang on Conversational AI, Privacy, and Why Lawsuits "Are Part of Doing Business"
Otter.ai CEO and Co-founder Sam Liang on knowledge engines, enterprise trust, recording consent lawsuits, and why voice is the next AI prompt.
Christopher Carey · 11 May 2026
Behind Meta's 8,000 Layoffs: The AI Disruption Wave That's Only Getting Started
Aidan Cramer, Co-founder and CEO of AIApply, tells UC Today why Meta's 8,000 job cuts signal the start of a much larger AI disruption wave.
Christopher Carey · 7 May 2026
NiCE Interview: Why Enterprises Must Move Beyond AI Transcription in UC
Carmit DiAndrea, Director of Value Realization Services at NiCE, explains the next phase of UC AI: supervisor copilots and outcome KPIs
Marcus Law · 7 May 2026
Security & Compliance | Securing the Enterprise in the Age of AI Agents
In this roundtable, a panel of experts discusses the speed at which agentic AI is rolling out and how companies can match that acceleration with adequate security
Kristian McCann · 7 May 2026
Big UC Update 2026: VOSS
Host Kieran Devlin (UC Today) sits down with Mike Frayne, CEO at Voss, for the 2026 Big UC Update.
Kieran Devlin · 6 May 2026
Asana AI Teammates: Why Collaborative AI Is the Key to Scaling Productivity Across Entire Organisations
As AI copilots hit their limits, Victoria Chin, Senior Director of Product Strategy for AI at Asana, explains how Asana AI Teammates promise to move the needle where it matters most
Marcus Law · 29 Apr 2026
Why Operating Models - not Tech - Are Blocking Digital Transformation
Host Kieran Devlin speaks with Volker Pfirsching, Partner and Head of Innovation Management (Europe) at Arthur D. Little.
Kieran Devlin · 29 Apr 2026
From Automation to Autonomy: How Intelligent Fabrics Are Changing Cloud and UC Operations
VOSS and Microsoft 365 show why intelligent automation fabrics matter: proactive cloud UC, analytics, monitoring and AI operations.
Kieran Devlin · 28 Apr 2026
From Input to Intent and Beyond: Uncovering Behavioral Risks in the Age of AI
AI governance needs to move beyond prompts: Theta Lake and Metrigy explain behavioural drift, agentic AI and DLP gaps. Published on UC Today.
Marcus Law · 27 Apr 2026
Is AI Causing Employee Burnout – Or Curing It?
Christopher Carey sits down with Snorre Kjesbu from Cisco to unpack AI's real impact on the employee experience.
Christopher Carey · 27 Apr 2026
How Can Companies Build Trust in AI Agents Handling Core Operations?
In this UC Today interview, Andre Scott, AI Expert at CoraLogix, explores the growing challenges of trust in AI systems.
Kristian McCann · 23 Apr 2026
The Autonomous Workforce Is Here – But Do Enterprises Trust It Yet?
Why enterprises trust agentic AI matters: ServiceNow’s Rohan Gaikwad on ROI, human-in-the-loop design, summarisation, email generation and AI workflows.
Christopher Carey · 21 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…
Kieran Devlin · 20 Apr 2026
AI & Productivity Show: Copilot, Agents, and What’s Actually Working
Marcus Law hosts a roundtable on what AI productivity looks like in the real world — what’s delivering value today, what’s still not landing, and what leaders should focus on next.
Marcus Law · 16 Apr 2026
Why AI Literacy Is Hurting Productivity: Forrester's JP Gownder
Despite billions being spent on AI tools like Copilot and Google Workspace, most employees still aren't ready to use them effectively.
Marcus Law · 10 Apr 2026
AI Meeting Rooms, Hybrid Work, and the Future of Collaboration
Hybrid work has become the default — and that means the devices, meeting rooms, and collaboration platforms we rely on have to “just work”.
Christopher Carey · 9 Apr 2026
Intermedia CEO Mike Gold on its 26North Acquisition, What's Next, and More
Join UC Today's Kieran Devlin as he sits down with Mike Gold, CEO of Intermedia, to unpack the massive news of Intermedia's recent acquisition.
Kieran Devlin · 8 Apr 2026
How HR Can Protect Expertise in the Age of AI
In this UC Today interview, host Kristian McCann sits down with Laura Fink to unpack how HR should protect expertise in the age of AI.
Kristian McCann · 19 Mar 2026
Beyond the Hype: RingCentral's AI Strategy with Carson Hostetter
Why RingCentral’s AI strategy matters: Carson Hostetter explains context-led AI, a growing product portfolio and customer results, published on UC Today.
Marcus Law · 17 Mar 2026
Zoom Just Fixed the Post-Meeting Black Hole — and Knowledge Workers Will Never Work the Same Way Again
Zoom CPO Jeff Smith at EC 2026 on My Notes, AI Companion 3.0 and how Zoom Workplace is replacing traditional office apps with an AI-native, Notion-esque alternative.
Rob Scott · 13 Mar 2026
Enterprise Connect Reflections 2026: What Tech Leaders Need to Take Away
We asked 10 of the industry's top UC voices the questions everyone's thinking at EC 2026. AI ROI, trust, voice, and what comes next. Watch now.
Rob Scott · 13 Mar 2026
Managing AI Adoption Across Generations and Skill Levels
HR consultant Kath Fidler explains how different generations view AI in the workplace — and how leaders can overcome employee concerns.
Kristian McCann · 9 Mar 2026
How to Integrate AI without Overwhelming Employees
Kristian McCann sits down with Meisha-ann Martin, VP of People Research at Workhuman, to unpack integrating AI into the workplace.
Kristian McCann · 23 Feb 2026
Is the Era of US Tech Dominance Over? Templafy on the Rise of Digital Sovereignty
Digital sovereignty is reshaping AI procurement. Learn how multi-model strategies and supply chain scrutiny are changing enterprise AI.
Kieran Devlin · 23 Feb 2026
AI, Tech Overload and New Tool adoption: Trends HR Need to Tackle in 2026
Wildix CPO Roberta Terranova shares key AI and HR trends for 2026
Kristian McCann · 18 Feb 2026
The Cost of Inaction: Harnessing AV and Collaboration to Unlock AI ROI
In this UC Today interview, host Kristian McCann sits down with Mick Heys, Vice President at IDC , and Nathan Budd, Senior Director of Consulting at IDC…
Kristian McCann · 10 Feb 2026
Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel
Cisco’s Vinod Muthukrishnan explains why AI-first CX requires rebuilding workflows, not bolting on tools, and why trust is a core CX feature.
Kieran Devlin · 4 Feb 2026
The Big UC Show: The AI Hype Cycle in 2026, Zoom's AI Gold Star, and Checking in on Industry Events
Kieran Devlin and a panel of UC experts unpack the AI value gap, trust, and what 2026 means for collaboration, Zoom, and industry events.
Kieran Devlin · 29 Jan 2026
How to Grow your HR Tech with Your Company
Learn how Rayburn Electric scaled HR technology with employee-driven tools, smart integrations, and a future-ready approach.
Kristian McCann · 26 Jan 2026
Turning Compliance Into Competitive Advantage: Inside Metrigy’s UC&C Study
Why UC&C compliance now drives risk and value: Metrigy’s study shows Teams, WhatsApp, SMS and AI assistants raising issues. Published on UC Today, with Global R
Christopher Carey · 22 Jan 2026
IT Leadership Interview: Why Enterprise AI Fails and How to Scale With HCLSoftware
HCL Software CPO Kalyan Kumar explains why enterprise AI stalls in pilots - and how data orchestration and governance unlock business value.
Kieran Devlin · 13 Jan 2026
Inside the Digital Workplace Automation Fabric: How Enterprises Are Transforming UC & Collaboration
VOSS says digital workplace automation fabric can cut UC onboarding from days to under an hour, with ServiceNow, BT, Telefonica and Lloyd
Kieran Devlin · 13 Jan 2026
The Latest News on Microsoft and Salesforce AI Pricing, Zoom's New Ad Campaign, & 2026 Predictions!
Tune in to UC Big News for insights from experts on AI pricing and predictions for unified communications in 2025.
Kieran Devlin · 23 Dec 2025
AI Governance Crisis: 88% of Firms Face Governance and Security Challenges They Can't Control
In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake , to explore what’s…
Rob Scott · 16 Dec 2025
UC Today's 12 Trends of Christmas: Expert Predictions for 2026
Discover the top 12 UC and Collaboration trends for 2026 from industry experts. AI agents, cybersecurity, and more shape the future of UC.
Kieran Devlin · 12 Dec 2025