powering productive workplaces
Front page
InterviewUC&C7 Apr 2026 · 1 min read

Is Enterprise Connect Going Through an Identity Crisis?

Enterprise Connect 2026 signals major UC change, from RingCentral AIR Pro to NEAT edge AI and shifting event ROI.

Join Kieran Devlin, Host at UC Today, alongside an elite panel of unified communications experts and analysts-Mel Brue, Irwin Lazar, Evan Kirstel, Zeus Kerravala, Jon Arnold, and Craig Durr. The enterprise tech landscape is shifting faster than ever, and in this episode, we unpack exactly what that means for your business. From the identity crisis facing major tech conferences to the rise of autonomous AI agents driving real revenue, this candid debrief cuts through the hype to deliver the insights you need to stay ahead of the curve.

Here’s what we cover in this jam-packed session:

  • The Evolution of Enterprise Connect: We discuss why traditional keynote formats are losing their edge, the urgent need for business-outcome focus, and how vendors are rethinking booth ROI amidst shifting attendee demographics.
  • RingCentral AIR Pro’s Revenue Potential: A deep dive into RingCentral’s new no-code AI Representative Pro. We explore how this multi-agent builder is moving beyond basic chatbots to actually generate revenue, specifically targeting healthcare workflows and missed appointments.
  • NEAT’s Strategic Edge AI Pivot: With former Cisco exec Javed Khan taking the helm as CEO, we analyze how NEAT is positioning meeting rooms as edge AI devices and what this means for the hardware vs. software battle.
rate this story
helps rank stories across uc today
The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…
Read nextordered by techtelligence · every pick explained
same beat · UC&C

GoTo CX Complete: Is GoTo Building the SMB AI-Powered UC+CC Layer Before Rivals Catch Up?

13 Aug 2026
matches this topicInfoComm 2026: The UC Trends You’ll Be Chasing Next Year11 Jun 2026matches this topicHCM Trends 2026: The Workforce Tech Shifts That Could Redefine HR Strategy8 Mar 2026