the glossary
The jargon, decoded
This industry speaks in acronyms. We translate — in the articles, where terms get a dotted underline, and here, where every definition lives in plain English.
consultation counts are public · the jargon readers look up most gets rewritten out of the coveragethe jargonthe acronyms and the terms of art
Agentic1,706 consulted
AI that takes actions, not just answers questions.CCaaS1,297 consulted
Contact Center as a Service: the customer-facing sibling of UCaaS.CPaaS972 consulted
Communications Platform as a Service: comms features for developers, via APIs.eSIM745 consulted
A SIM card that's software: provisioned over the air, no tray, no visit.HCM588 consulted
Human Capital Management: the platforms that run the people side of the business.intent data518 consulted
Signals about what buyers are researching, before they talk to anyone.interoperability1,463 consulted
Different vendors' kit working in each other's meetings. Now table stakes.PBX1,108 consulted
Private Branch Exchange: the on-premises phone system the cloud is replacing.sovereign cloud450 consulted
Cloud services guaranteed to stay inside one jurisdiction's borders and laws.UCaaS1,861 consulted
Unified Communications as a Service: calls, meetings, and messaging from the cloud.XR704 consulted
Extended reality: the umbrella for VR, AR, and everything between.names to knowthe products and brands that keep coming up
Copilot1,535 consulted
Microsoft's AI assistant brand, woven through 365, Teams, and Windows.Fable 5641 consulted
The Anthropic model whose withdrawal and return became a supply-chain lesson.Gemini Spark819 consulted
Google's desktop AI agent, newly arrived on the Mac.Techtelligence899 consulted
UC Today's intelligence layer: signal-powered, expert-validated.