in person5–8 Oct 2026
WebexOne 2026
Austin, Texaswe’ll be there
Cisco's collaboration showcase. The room-device roadmap and the Teams-interop story are the two threads we'll pull.
More storieschronological
Sponsored · Tata Communications
The Cloud Voice Migration Trap Most IT Teams Still Miss
Choosing a cloud voice platform is often the easiest part of modernisation. The harder part is understanding legacy estates, user needs, infrastructure, local requirements and resilience before a business can create an operating environment that works at scale
Christopher Carey · 22 Sept 2026
News
This Week in UC&C: AI Agents, Revenue Tools, New Defaults
RingCentral, Google and Microsoft all deepened their ties to the MCP ecosystem this week, Zoom's Common Room acquisition went live inside Revenue Accelerator, Google flipped a default setting in Meet, and Cisco expanded Webex Calling's AI features ahead of WebexOne
Marcus Law · 21 Sept 2026
Sponsored · Gamma
Why Legacy Thinking Is a Bigger Risk for Channel Partners
SME customers increasingly want technology partners to solve business problems, not simply supply products. Will Morey, Managing Director of Gamma Business Channel, explains why listening, timing and practical delivery matter more than chasing the latest technology trend
Christopher Carey · 18 Sept 2026
Featuretrending
Dreamforce Roundup: 5 Takeaways on AIforce, Slack, and Agent Trust
As Dreamforce 2026 comes to a close in San Francisco, five announcements stand out for showing just how far Salesforce is willing to push CRM beyond its own interface, from a new Slack workspace strategy to a fresh governance framework built to keep it all in check.
Sean Nolan · 17 Sept 2026
Newstrending
What Apple's iPhone Duo Means for the Meeting Room
Apple's foldable iPhone Duo gave Zoom a moment on stage at its September keynote, and the split-screen layout that impressed Apple enough to demo says more about the direction of meeting room hardware than it does about any single vendor's app, even at a $1,999 starting price
Marcus Law · 15 Sept 2026
Sponsored · Tata Communications
Why Cloud Voice Migration Is About More Than Choosing a Platform
Moving business voice to the cloud is not simply a platform decision. In this UC Today interview, Christopher Carey speaks with Vivek Kar, Head of Employee Interaction Suite at Tata Communications, about the practical realities enterprises face when modernising communications.
Christopher Carey · 15 Sept 2026
Newsmost read
Microsoft Teams & Copilot: What's New in September 2026
UC Today's monthly look at what's changed across Microsoft Teams and Copilot: Facilitator now searches the web mid-meeting without being asked, third-party agents such as GitHub Copilot get a proper home in the Teams admin centre, and Rooms devices are rebranded as intelligent spaces
Marcus Law · 14 Sept 2026
News
UC&C This Week: Cisco, Zoom, Google and Microsoft Updates
Cisco and Zoom set out competing AI platform strategies at Goldman Sachs Communacopia this week, Google made it easier to join meetings across Teams, Zoom and Webex in Google Calendar, and Microsoft pushed out Teams updates covering meeting rooms, agent admin controls and device authentication
Marcus Law · 10 Sept 2026
Sponsored · Mitel
The Workforce Communication Crisis Needs a Hybrid Answer
A Mitel study of 2,000 workers and IT leaders reveals staff struggling with disconnected communication tools are fuelling widespread use of unauthorised apps and AI, despite mounting security, compliance and productivity risks for employers and IT teams alike
Christopher Carey · 2 Sept 2026
News
Zoom's New AI Tools Target Post-Holiday Inbox Anxiety
New Zoom-commissioned research finds most knowledge workers dread their return from time off more than the break itself, with inbox anxiety pushing many to leave PTO unused or skip it altogether, and Zoom is betting new ZoomMate-powered AI workflows can close that gap
Marcus Law · 2 Sept 2026
News
Why Employers Want Your Slack DMs Where AI Can See Them
As UK regulators move to tighten oversight of workplace monitoring, a growing number of employers are pursuing the same outcome by different means, encouraging staff to default to public Slack channels so AI agents can learn from what used to be private conversation
Marcus Law · 2 Sept 2026
Newsmost readreaders rated 5.0
Gamma Communications Agrees £1.08bn Takeover by Epiris
Gamma Communications has agreed to go private in a £1.08bn deal with Epiris, ending a four-month bidding war that also involved Providence Equity Partners and an Oakley Capital and Giacom consortium, and marking the largest UK telecoms deal of the year so far
Marcus Law · 1 Sept 2026
Newsrising
Salesforce Wants to Make Teams an AI Front Door to Its CRM
Salesforce says staff should be able to check customer records, progress a case, or approve work from Teams and other daily work tools, rather than log into its CRM. Slackbot’s latest growth figures offer an early test of whether that shift is catching on
Marcus Law · 31 Aug 2026
Newstrendingreaders rated 5.0
Zoom's AI Push Drives Enterprise Growth to a Three-Year High
Zoom's Q2 FY27 results show Enterprise revenue accelerating to its fastest pace in three years, as platform consolidation wins from QXO to a major US bank and a shift from AI summaries to agentic workflows point to a strategy that's starting to convert into real contract value
Marcus Law · 26 Aug 2026
Newsrisingreaders rated 3.0
Neat's $100M Quarter Just Triggered a Leadership Reshuffle
Off the back of its first $100 million quarter, Neat has overhauled its executive bench, appointing 20-year Cisco veteran Sandeep Mehra as SVP & GM of International to lead its EMEA and APAC expansion, part of a wider leadership reshuffle at the top.
Marcus Law · 25 Aug 2026
News
Slack Code Brings AI Coding Agents Into Team Channels
Slack has launched Code Channels, a workspace where AI coding agents from Anthropic, Cognition, GitHub and Vercel work alongside engineers. Diffs, live previews and planning documents now appear directly in shared channels, replacing isolated agent sessions hidden from the rest of the team
Marcus Law · 24 Aug 2026
Newsmost readreaders rated 3.7
UC Awards 2026: Judging Panel Announced Across 25 Categories
Here is a first look at the independent judging panel evaluating the UC Awards 2026. This year, we have assembled an expert panel of practitioners, analysts, and buyers who will be responsible for the integrity of every shortlist and winner decision
Sean Nolan · 20 Aug 2026
Newstrendingreaders rated 3.8
Google Buys Spirit's Teams Data: What If Your Company Folds?
Google has won a bankruptcy auction for a chunk of defunct Spirit Airlines' internal data, including 500 million Microsoft Teams chats. The deal puts a price on enterprise collaboration history and raises fresh governance questions for anyone running Teams inside a regulated business
Marcus Law · 20 Aug 2026
News
Zoom Guides Lower for Q2 as Webex Posts Best Ever Quarter
Zoom reports Q2 FY27 on 25 August, with guidance pointing to slower growth than Q1, as Cisco's Webex business and RingCentral have both outpaced it. AI Companion usage is surging, but revenue hasn't caught up, and a new APAC hire focused on CX and SMB growth suggests where Zoom thinks the fix lies
Marcus Law · 18 Aug 2026
Explainer
GoTo CX Complete: Is GoTo Building the SMB AI-Powered UC+CC Layer Before Rivals Catch Up?
GoTo CX Complete promises companies a UCaaS and CCaaS layer that can evaluate 100% of interactions. Here's what buyers need to know.
Rebekah Carter · 13 Aug 2026
Newsrising
Is Webex Cisco's Growth Story Again? Collaboration Just Had Its Best Quarter in Seven Years
Cisco's Collaboration business had its best quarter in seven years in Q4 FY26, with Webex, devices and contact center all growing
Marcus Law · 13 Aug 2026
Newsreaders rated 1.0
Still Using Teams Live Chat? Microsoft Just Gave You Until October to Find a Replacement
Microsoft is retiring Teams Live Chat in October 2026, just months after expanding it, pointing customers to Copilot Studio instead
Marcus Law · 10 Aug 2026
News
8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High
8x8 posted record Q1 FY27 revenue as AI adoption doubled and usage-based services grew to a quarter of service revenue
Marcus Law · 10 Aug 2026
News
Jeff Clarke Replaces Patrick Dennis as Avaya CEO Amid Contact Centre Shake-Up
Avaya has appointed Jeff Clarke as CEO, succeeding Patrick Dennis, as the vendor navigates its cloud contact centre and AI transition
Marcus Law · 6 Aug 2026
Newstrending
Who Are Gartner's 2026 UCaaS Magic Quadrant Leaders, and Who Just Got Cut?
Cisco, Microsoft, RingCentral and Zoom retain Leader status in Gartner's 2026 UCaaS Magic Quadrant, as the vendor field narrows to nine
Marcus Law · 4 Aug 2026
News
Vonage Gets a New CEO as Ericsson's Own Chief Admits the Business "Has Not Been Contributing"
Christophe Van de Weyer becomes Vonage CEO on 15 August, as Ericsson's Börje Ekholm admits the business "has not been contributing."
Marcus Law · 4 Aug 2026
Feature
Copilot's Weekly Engagement Now Matches Outlook and Teams. Here's What Changed to Get There
Microsoft says Copilot's weekly engagement now rivals Outlook and Teams, months after a leadership overhaul aimed at fixing weak adoption
Marcus Law · 1 Aug 2026
Explainer
Gamma Communications’ UCaaS Innovation Arc: From Cloud Phones to AI-Ready Operations
Gamma Communications UCaaS is giving the UK UCaaS market a way forward in 2026, here's why it's worth paying attention to the pitch
Rebekah Carter · 30 Jul 2026
Newsrising
Microsoft 365 Copilot Passes 30 Million Paid Seats as Cloud and AI Growth Power Record Quarter
Microsoft 365 Copilot has passed 30 million paid seats as Q4 FY26 earnings show accelerating enterprise AI adoption across every industry
Marcus Law · 30 Jul 2026
Sponsored · Intermedia
AI Is Reshaping Business Communications. Here's How to Keep Up Without Getting Burned
Pressure to adopt AI isn't coming from one source. It's coming from boards, competitors, customers who have already experienced AI-powered service…
Christopher Carey · 30 Jul 2026
News
Logitech Marks Tenth Straight Quarter of Growth, But Warns of Supply Chain Hit Ahead
Logitech’s tenth straight quarter of growth lifts Video Collaboration and Pointing Devices, but a semiconductor supplier hit may curb sup
Marcus Law · 29 Jul 2026
Explainer
Poly vs Yealink: Which Microsoft Teams Certified Devices Win in 2026?
Poly vs Yealink, which one offers the best ecosystem setup for companies investing in Microsoft Teams meeting solutions?
Rebekah Carter · 28 Jul 2026
News
Microsoft Quietly Cancels Two Teams and Outlook Features Before They Ever Reached a Single User
Microsoft has cancelled a planned Teams inline search tool and a Copilot search feature for Outlook before either reached users. Here's what it means.
Marcus Law · 28 Jul 2026
News
Zoom Now Has an AI Assistant for Every Stage of the Sales Cycle
Zoom Revenue Accelerator's Sales Assist, Ask ZRA and Sales Roleplay go GA, completing AI coverage across the sales cycle. Here's what it means for buyers.
Marcus Law · 27 Jul 2026
Explainer
Cisco Webex vs 8x8: The Enterprise Platform Fight Behind UC and CX
Cisco Webex vs 8x8, which platform should you be choosing if you want a unified ecosystem for unified communications and contact center tools.
Rebekah Carter · 24 Jul 2026
News
Sinch Q2 Earnings: API Momentum Builds As Verification Churn Weighs On Europe
Sinch reported stronger Q2 API growth in the Americas, but verification product churn in Europe and issues in India limited growth.
Christopher Carey · 23 Jul 2026
Sponsored · New Era Technology
How to Simplify Contact Center AI Operations So You Can Focus on Service Delivery
The question is no longer whether AI belongs in the contact center . The numbers have already answered that.
Kristian McCann · 23 Jul 2026
Interview
Alphabet's Historic Profit Highlights AI's Success, but Also Its Growing Cost
Google's parent company posted record earnings, but Wall Street is looking beyond the headline numbers to the long-term economics of AI
Kristian McCann · 23 Jul 2026
Explainer
Zoho Workplace and WorkDrive 6.0: Zoho is Building the AI Work Layer for Regulated Industries
Zoho Workplace and WorkDrive could be giving regulated industries the work layer they need for safer AI and human work.
Rebekah Carter · 22 Jul 2026
Sponsored · Intermedia
Five Signs Your Communications Stack Is Costing You More Than You Think
Fragmented UC, contact centre and AI tools are raising costs for mid-market firms. Published on UC Today, Mark Sher of Intermedia explains why.
Christopher Carey · 21 Jul 2026
News
8x8 Launches Small Business Plan to Help Partners Win More Through SMB Flexibility
8x8’s new consumption-based offering removes fixed commitments for smaller businesses while giving resellers a more flexible way to win and support SMB customers
Kristian McCann · 21 Jul 2026
Guide
Vonage's Integration Bet: How Deep Does “CPaaS Everywhere” Actually Run?
Vonage is promising CPaaS everywhere for businesses in 2026, but how far do Vonage integrations actually run, and what does the ecosystem look like?
Rebekah Carter · 18 Jul 2026
Sponsored · New Era Technology
Contact Center AI: How to Find the Right Starting Point
Why contact centres should start AI with agent support first, then scale automation. Published on UC Today with New Era Technology and Chris Scimone.
Kristian McCann · 16 Jul 2026
News
Why Microsoft Dominated B2B Brand Visibility in Q2 2026
Techtelligence reveals Microsoft captured over a third of top brand mentions. Explore how Microsoft's AI strategy drove B2B tech visibility.
Sean Nolan · 15 Jul 2026
Sponsored · Gamma
Big UC Update: Gamma's Managing Director Will Morey on AI, the Channel and Why Simplicity Wins
Will Morey on Gamma’s channel-first AI, data sovereignty, PSTN switch-off and UC for SMEs.
Christopher Carey · 15 Jul 2026
News
Salesforce Deepens Slackbot Integration to Position Slack as the Enterprise AI Orchestration Layer
Salesforce has expanded Slackbot with deeper access across its platform, marking a strategic push to turn Slack into the conversational layer where employees interact with enterprise applications, data, and AI
Kristian McCann · 9 Jul 2026
News
Cisco and McLaren F1 Extend Webex Partnership Into AI Observability
Cisco and McLaren F1's partnership began with Webex in 2021 and has evolved into AI-powered observability, folding in Splunk
Marcus Law · 7 Jul 2026
News
What Zoom's Common Room Acquisition Says About Its AI Strategy
Zoom has agreed to acquire Common Room, extending Zoom Revenue Accelerator into buyer research and prospecting ahead of sales calls
Marcus Law · 6 Jul 2026
Interview
Inside Neat CEO Javed Khan’s Vision for the AI-Powered Meeting Room
Javed Khan, CEO of Neat, joins UC Today to discuss AI at the edge, intelligent meeting rooms, enterprise collaboration, and Neat’s next phase of growth
Marcus Law · 1 Jul 2026
News
LeapXpert Raises $180 Million to Build AI Agents Into Governed Enterprise Messaging
LeapXpert raises $180M from Riverwood Capital to put AI agents inside governed messaging. CEO Dima Gutzeit tells UC Today exclusively why.
Marcus Law · 1 Jul 2026
Feature
The AI Meeting Room: How Intelligent Cameras, Audio and Assistants Are Changing the Hybrid Experience
How intelligent cameras, audio and AI assistants are reshaping hybrid meetings in 2026, where they improve meeting equity, and where the accuracy risks sit
Marcus Law · 30 Jun 2026
Newsrising
Claude Tag Lands in Slack, and Project Teams Get an AI That Owns the Task
Anthropic's Claude Tag turns Slack into a home for a persistent AI teammate that owns delegated project tasks
Marcus Law · 30 Jun 2026
Newsrising
Microsoft Teams to Block External Bots Automatically as AI Notetaker Crackdown Hardens
Microsoft Teams will let admins automatically block all detected external AI bots from meetings, with rollout starting August 2026
Marcus Law · 30 Jun 2026
News
Why The New Meeting Room War Is Interoperability
InfoComm 2026 turned meeting room interoperability into a user experience battle, as Cisco, Zoom and Logitech respond to enterprise demand
Marcus Law · 29 Jun 2026Brandsnamed in this beat
ZoomMicrosoftNeatCiscoShureYealinkRingCentralGoogleSalesforceSlackAppleTata Communications
Eventson the calendar · full calendar on this beat →
in person14–15 Oct 2026
UCX London 2026
London
The UK's dedicated unified communications and collaboration show; vendor roadmaps, buyer sessions, and the industry's interoperability scorecard at ExCeL.
virtual20–21 Oct 2026
Zoomtopia 2026
Onlinewe’ll be there
Zoom's annual flagship. Expect the agentic story to move from companion features to workflow ownership; we'll be reading the pricing small print so you don't have to.