AI has become part of the everyday collaboration stack. It can prepare a meeting, capture the decisions, translate a call and handle an initial customer query. The next task is bringing those capabilities into established communications environments in ways that connect people, workflows, devices and customer interactions without creating new problems around data, security and management.
That will be a central theme at WebexOne, which takes place at the Fairmont Austin from 5–8 October and will bring together customers, partners and technology leaders for keynotes, technical training, hands-on labs and more than 150 sessions across collaboration and customer experience.
The speaker list includes Cisco executives Jeetu Patel, Anurag Dhingra and Snorre Kjesbu, alongside representatives from AMD, United Airlines, Deutsche Telekom, Akamai, Western Digital, RBC, American Eagle Outfitters, Massachusetts General Hospital and Rutgers University.
The event will close with a fireside chat featuring Tom Brady, the seven-time Super Bowl champion, entrepreneur and philanthropist. Brady will join the closing keynote on 8 October to discuss collaboration, leadership and resilience under pressure, drawing on his experience of building and leading high-performance teams.
From AI Features to AI Agents
Cisco is focused on the growing role of AI agents as digital teammates that can support people across collaboration and customer experience, and the subject runs through the agenda at WebexOne this year.
Sessions will examine how AI can help teams use context from conversations, content and workflows to move work forward, while keeping people in control.
The agenda includes sessions on connected intelligence across the Webex Suite, customer-centric AI agents and agentic AI in the workplace. But the focus is not limited to what agents can do: Cisco has also scheduled content on the controls behind them: governance, data protection, security and visibility into agent activity.
Customer Experience Meets Deployment Reality
Contact centre teams will have their own programme, covering Webex Contact Center, AI-powered customer interactions, AI Agent Studio, Flow Designer and developer tools.
