How Brandeis University Moved Its Campus Comms to Zoom
Brandeis University has moved its phones, meetings and IT contact centre onto Zoom and put an AI virtual agent on its help desk, and Eli Jacobson explains what consolidation has changed for his team, how the AI is being judged and what comes next for campus video
Marcus Law · 4h
This Week in UC&C: Teams Rooms Get a New Operating Model
Microsoft finished moving Teams Android device management into the Pro Management Portal, Neat and Shure shipped new MDEP devices, Zoom put native Zoom Rooms on Cisco hardware a week before WebexOne, and two more Teams deadlines landed on IT calendars before the end of the week
Marcus Law · 2 Oct 2026
WebexOne 2026: Cisco Brings AI Collaboration to Austin
Cisco will host WebexOne in Austin from 5–8 October 2026, bringing together collaboration, CX and IT leaders. Sessions will cover AI-powered collaboration, Webex Calling, contact centres, workplace technology, security and deployment, with customer speakers from AMD, Airlines, RBC and more
Marcus Law · 1 Oct 2026
Beyond the Meeting Room: Spaces that Maximize Teams
Many Microsoft Teams Rooms deployments cover the main meeting rooms but leave smaller, shared spaces behind. QSC's Geno Zaharie discusses how Q-SYS is approaching standardization in those rooms, and what IT teams should assess before expanding their deployments
Marcus Law · 30 Sept 2026
Zoom's Linda Lian on Replacing the Sales Frankenstack
Two months after Common Room joined Zoom, GM Linda Lian tells UC Today why sales teams juggling a dozen disconnected tools are badly placed for AI, and how Zoom's new revenue OS aims to pull buyer signals, customer conversations and forecasting into one platform.
Marcus Law · 28 Sept 2026
Scale Customer Onboarding Without Scaling Internal Teams
As UC partners scale, manual onboarding becomes a growth bottleneck rather than a back-office task. Mark Bunnell, COO and Co-Founder of NUWAVE Communications, explains why guided, white-label activation protects internal capacity and turns onboarding into a genuine growth engine
Marcus Law · 25 Sept 2026
The Untapped Spaces Your Teams Rooms Rollout Hasn't Reached
Most enterprise Teams Rooms deployments get the boardroom right first, leaving the shared spaces and unplanned corners of the workplace to catch up later, and QSC's Geno Zaharie says that gap is where fragmented support, rising costs and patchy utilisation data start to build
Marcus Law · 24 Sept 2026
This Week in UC&C: AI Agents, Revenue Tools, New Defaults
RingCentral, Google and Microsoft all deepened their ties to the MCP ecosystem this week, Zoom's Common Room acquisition went live inside Revenue Accelerator, Google flipped a default setting in Meet, and Cisco expanded Webex Calling's AI features ahead of WebexOne
Marcus Law · 21 Sept 2026
What Apple's iPhone Duo Means for the Meeting Room
Apple's foldable iPhone Duo gave Zoom a moment on stage at its September keynote, and the split-screen layout that impressed Apple enough to demo says more about the direction of meeting room hardware than it does about any single vendor's app, even at a $1,999 starting price
Marcus Law · 15 Sept 2026
Microsoft Teams & Copilot: What's New in September 2026
UC Today's monthly look at what's changed across Microsoft Teams and Copilot: Facilitator now searches the web mid-meeting without being asked, third-party agents such as GitHub Copilot get a proper home in the Teams admin centre, and Rooms devices are rebranded as intelligent spaces
Marcus Law · 14 Sept 2026
UC&C This Week: Cisco, Zoom, Google and Microsoft Updates
Cisco and Zoom set out competing AI platform strategies at Goldman Sachs Communacopia this week, Google made it easier to join meetings across Teams, Zoom and Webex in Google Calendar, and Microsoft pushed out Teams updates covering meeting rooms, agent admin controls and device authentication
Marcus Law · 10 Sept 2026
The IT Leader's Guide to Scalable, Wireless Microsoft Teams Rooms
Standardising on Microsoft Teams Rooms solves plenty of problems, but not the ones that show up in the final ten percent of meetings. Neil Fluester of Logitech and Gauthier Renard of Barco explain why audio quality, wireless BYOD, and certification testing all matter more than IT teams often expect
Marcus Law · 10 Sept 2026
How Barco and Logitech Are Redefining Microsoft Teams Rooms
Hybrid meeting rooms are under pressure. Employees expect meetings to start quickly, support different platforms, deliver clear audio and video, and protect sensitive business data, while IT teams need consistency, visibility, and control across every space.
Marcus Law · 3 Sept 2026
Zoom's New AI Tools Target Post-Holiday Inbox Anxiety
New Zoom-commissioned research finds most knowledge workers dread their return from time off more than the break itself, with inbox anxiety pushing many to leave PTO unused or skip it altogether, and Zoom is betting new ZoomMate-powered AI workflows can close that gap
Marcus Law · 2 Sept 2026
Why Employers Want Your Slack DMs Where AI Can See Them
As UK regulators move to tighten oversight of workplace monitoring, a growing number of employers are pursuing the same outcome by different means, encouraging staff to default to public Slack channels so AI agents can learn from what used to be private conversation
Marcus Law · 2 Sept 2026
Gamma Communications Agrees £1.08bn Takeover by Epiris
Gamma Communications has agreed to go private in a £1.08bn deal with Epiris, ending a four-month bidding war that also involved Providence Equity Partners and an Oakley Capital and Giacom consortium, and marking the largest UK telecoms deal of the year so far
Marcus Law · 1 Sept 2026
Why Information Governance Is Becoming the Foundation of Enterprise AI
As copilots, meeting assistants, and AI-generated recommendations become embedded in everyday business communications, the organisations best placed to scale AI are those with the strongest governance foundations, not the most advanced models
Marcus Law · 1 Sept 2026
Salesforce Wants to Make Teams an AI Front Door to Its CRM
Salesforce says staff should be able to check customer records, progress a case, or approve work from Teams and other daily work tools, rather than log into its CRM. Slackbot’s latest growth figures offer an early test of whether that shift is catching on
Marcus Law · 31 Aug 2026
Why Your Contact Center Stack Wasn't Built for AI
For years, organisations have been layering telephony vendors, CCaaS platforms, CRM systems, and AI tools on top of each other. Most leaders are only now realising the architecture they built was optimised for humans stitching pieces together, not for AI.
Marcus Law · 27 Aug 2026
Beyond the Cable: Why Microsoft Teams Rooms Need a Wireless Evolution
Return-to-office mandates have raised the bar for meeting rooms, but IT estates have not kept pace. Neil Fluester of Logitech and Gauthier Renard of Barco explain why Teams certification and a compute-plus-audio-video partnership model are reshaping how fragmented room estates get managed at scale
Marcus Law · 27 Aug 2026
AT&T Named Official Connectivity Provider of the US Open
AT&T has signed a five-year deal with the USTA to become the Official Connectivity Partner of the US Open, taking on wireless, wireline and satellite connectivity across Arthur Ashe Stadium and the wider Billie Jean King National Tennis Center grounds
Marcus Law · 26 Aug 2026
Zoom's AI Push Drives Enterprise Growth to a Three-Year High
Zoom's Q2 FY27 results show Enterprise revenue accelerating to its fastest pace in three years, as platform consolidation wins from QXO to a major US bank and a shift from AI summaries to agentic workflows point to a strategy that's starting to convert into real contract value
Marcus Law · 26 Aug 2026
Neat's $100M Quarter Just Triggered a Leadership Reshuffle
Off the back of its first $100 million quarter, Neat has overhauled its executive bench, appointing 20-year Cisco veteran Sandeep Mehra as SVP & GM of International to lead its EMEA and APAC expansion, part of a wider leadership reshuffle at the top.
Marcus Law · 25 Aug 2026
Why the Contact Center Stack You Built Is Blocking Your AI Strategy
Fragmented telephony, CCaaS, and CRM stacks were built for humans, not AI and it's costing more than licensing fees. Microsoft's Alpana Bajaj explains why bolting AI onto siloed systems creates conflicting answers, slower resolutions, and stalled innovation.
Marcus Law · 25 Aug 2026
AI Is Changing Communications Compliance: What Leaders Need to Know
AI is becoming an active participant in business communications, from drafting emails to shaping customer responses. Soniya Bopache, SVP and GM of Arctera, explains why compliance strategies must move beyond capture and retention, and how governance can build trust and accelerate AI adoption safely
Marcus Law · 25 Aug 2026
Building an AI Governance Strategy That Enables Innovation
As AI becomes embedded in everyday communications, enterprises face a growing governance challenge. Soniya Bopache, Senior Vice President and GM at Arctera, explains why oversight must start with knowing where business information lives, and how to govern it consistently across every platform
Marcus Law · 25 Aug 2026
How Crestron Keeps Espai Barça Running After The Final Whistle
Spotify Camp Nou is being built for more than matchdays. Antonio Ortega, Regional Sales Director at Crestron Electronics, explains how its AV and control infrastructure can reset overnight for board meetings, private hospitality, and community events, reshaping the future of large venue operators
Marcus Law · 25 Aug 2026
Slack Code Brings AI Coding Agents Into Team Channels
Slack has launched Code Channels, a workspace where AI coding agents from Anthropic, Cognition, GitHub and Vercel work alongside engineers. Diffs, live previews and planning documents now appear directly in shared channels, replacing isolated agent sessions hidden from the rest of the team
Marcus Law · 24 Aug 2026
From Provisioning to Activation: Inside NUWAVE Launchpad
NUWAVE's Launchpad brings number porting, licensing, and Teams Phone setup into one platform. COO Mark Bunnell explains how shifting from provisioning to activation lets partners scale onboarding without growing headcount, while keeping every account and service under their own brand.
Marcus Law · 24 Aug 2026
Google Buys Spirit's Teams Data: What If Your Company Folds?
Google has won a bankruptcy auction for a chunk of defunct Spirit Airlines' internal data, including 500 million Microsoft Teams chats. The deal puts a price on enterprise collaboration history and raises fresh governance questions for anyone running Teams inside a regulated business
Marcus Law · 20 Aug 2026
Zoom Guides Lower for Q2 as Webex Posts Best Ever Quarter
Zoom reports Q2 FY27 on 25 August, with guidance pointing to slower growth than Q1, as Cisco's Webex business and RingCentral have both outpaced it. AI Companion usage is surging, but revenue hasn't caught up, and a new APAC hire focused on CX and SMB growth suggests where Zoom thinks the fix lies
Marcus Law · 18 Aug 2026
Is Webex Cisco's Growth Story Again? Collaboration Just Had Its Best Quarter in Seven Years
Cisco's Collaboration business had its best quarter in seven years in Q4 FY26, with Webex, devices and contact center all growing
Marcus Law · 13 Aug 2026
The 365-Day Stadium: How Crestron Powers Matchday at Espai Barça
What does it take to deliver a seamless hospitality experience when thousands of fans arrive for a major match?
Marcus Law · 12 Aug 2026
AI Governance Is Already Reshaping Enterprise Communications Compliance
AI summaries, recommendations, and responses are becoming part of everyday business communications, and compliance teams now need to govern them with the same rigour as anything a human produces
Marcus Law · 11 Aug 2026
Still Using Teams Live Chat? Microsoft Just Gave You Until October to Find a Replacement
Microsoft is retiring Teams Live Chat in October 2026, just months after expanding it, pointing customers to Copilot Studio instead
Marcus Law · 10 Aug 2026
The Future of UC Onboarding Is Self-Service
Learn why self-service UC onboarding matters: NUWAVE Communications, Launchpad, white-label cloud communications, faster activation.
Marcus Law · 10 Aug 2026
8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High
8x8 posted record Q1 FY27 revenue as AI adoption doubled and usage-based services grew to a quarter of service revenue
Marcus Law · 10 Aug 2026
Jeff Clarke Replaces Patrick Dennis as Avaya CEO Amid Contact Centre Shake-Up
Avaya has appointed Jeff Clarke as CEO, succeeding Patrick Dennis, as the vendor navigates its cloud contact centre and AI transition
Marcus Law · 6 Aug 2026
Who Are Gartner's 2026 UCaaS Magic Quadrant Leaders, and Who Just Got Cut?
Cisco, Microsoft, RingCentral and Zoom retain Leader status in Gartner's 2026 UCaaS Magic Quadrant, as the vendor field narrows to nine
Marcus Law · 4 Aug 2026
Vonage Gets a New CEO as Ericsson's Own Chief Admits the Business "Has Not Been Contributing"
Christophe Van de Weyer becomes Vonage CEO on 15 August, as Ericsson's Börje Ekholm admits the business "has not been contributing."
Marcus Law · 4 Aug 2026
UC Onboarding Is Still Too Slow, and Partners Are Paying the Price
Slow UC onboarding is hitting partners’ margins and CX. NUWAVE, Teams Phone and cloud calling need automation.
Marcus Law · 3 Aug 2026
Copilot's Weekly Engagement Now Matches Outlook and Teams. Here's What Changed to Get There
Microsoft says Copilot's weekly engagement now rivals Outlook and Teams, months after a leadership overhaul aimed at fixing weak adoption
Marcus Law · 1 Aug 2026
Microsoft 365 Copilot Passes 30 Million Paid Seats as Cloud and AI Growth Power Record Quarter
Microsoft 365 Copilot has passed 30 million paid seats as Q4 FY26 earnings show accelerating enterprise AI adoption across every industry
Marcus Law · 30 Jul 2026
monday.com Cuts 20% of Its Workforce as Its AI Work Platform Bet Deepens
Why it matters: monday.com is cutting 20% of staff to deepen its AI work platform push, with Claude, Microsoft 365 Copilot, ChatGPT and Gemini.
Marcus Law · 29 Jul 2026
Logitech Marks Tenth Straight Quarter of Growth, But Warns of Supply Chain Hit Ahead
Logitech’s tenth straight quarter of growth lifts Video Collaboration and Pointing Devices, but a semiconductor supplier hit may curb sup
Marcus Law · 29 Jul 2026
Microsoft Quietly Cancels Two Teams and Outlook Features Before They Ever Reached a Single User
Microsoft has cancelled a planned Teams inline search tool and a Copilot search feature for Outlook before either reached users. Here's what it means.
Marcus Law · 28 Jul 2026
Amazon Files for 5,105 Satellites to Keep Frontline Workers' Phones Connected Beyond Cell Coverage
What Amazon's 5,105-satellite FCC filing for direct-to-device connectivity means for businesses still locked into Starlink as their only LEO option
Marcus Law · 28 Jul 2026
Zoom Now Has an AI Assistant for Every Stage of the Sales Cycle
Zoom Revenue Accelerator's Sales Assist, Ask ZRA and Sales Roleplay go GA, completing AI coverage across the sales cycle. Here's what it means for buyers.
Marcus Law · 27 Jul 2026
Inside the Smart Stadium That Never Sleeps
Why it matters: Spotify Camp Nou’s Crestron AV-over-IP, DM NVX, DM NAX, Teams, XiO Cloud and Virtual Control turn Espai Barça into a 365-day venue. Published on
Marcus Law · 21 Jul 2026
Why Your Meeting Room Data Is Lying to You, And How to Fix It
If your understanding of meeting room performance is built on booking data alone, you are measuring the wrong thing.
Marcus Law · 15 Jul 2026
Big UC Update: Theta Lake’s Governance Playbook
Theta Lake explains why compliance teams need smarter governance for Zoom, Teams and Webex as AI and archiving risks grow.
Marcus Law · 8 Jul 2026
Understanding the Invisible Workplace: Why Meeting Room Analytics Must Go Beyond Bookings
Meeting room analytics beyond bookings help buyers spot empty rooms, poor acoustics, hot spots and hybrid AV use with VOSS data.
Marcus Law · 8 Jul 2026
Cisco and McLaren F1 Extend Webex Partnership Into AI Observability
Cisco and McLaren F1's partnership began with Webex in 2021 and has evolved into AI-powered observability, folding in Splunk
Marcus Law · 7 Jul 2026
What Zoom's Common Room Acquisition Says About Its AI Strategy
Zoom has agreed to acquire Common Room, extending Zoom Revenue Accelerator into buyer research and prospecting ahead of sales calls
Marcus Law · 6 Jul 2026
BT and Ivanti Launch Telco-First Remote eSIM Installation for Managed Android Devices
BT Business and Ivanti have launched a telco-first way to remotely install and activate eSIMs on managed Android devices at scale
Marcus Law · 3 Jul 2026
The Invisible Workplace: What Meeting Room Behaviour Reveals About Hybrid Work
In this UC Today interview, Marcus Law speaks with Bill Dellara, Chief Product Officer at VOSS , about why meeting room analytics has become a critical…
Marcus Law · 1 Jul 2026
The Phone Call Is the Easy Part: Governing Cloud Voice in a Multi-Modal World
Cloud voice migration changes compliance as voice, chat, video and AI summaries replace legacy call recording. Published on UC Today, with Theta Lake.
Marcus Law · 1 Jul 2026
Inside Neat CEO Javed Khan’s Vision for the AI-Powered Meeting Room
Javed Khan, CEO of Neat, joins UC Today to discuss AI at the edge, intelligent meeting rooms, enterprise collaboration, and Neat’s next phase of growth
Marcus Law · 1 Jul 2026
LeapXpert Raises $180 Million to Build AI Agents Into Governed Enterprise Messaging
LeapXpert raises $180M from Riverwood Capital to put AI agents inside governed messaging. CEO Dima Gutzeit tells UC Today exclusively why.
Marcus Law · 1 Jul 2026
The AI Meeting Room: How Intelligent Cameras, Audio and Assistants Are Changing the Hybrid Experience
How intelligent cameras, audio and AI assistants are reshaping hybrid meetings in 2026, where they improve meeting equity, and where the accuracy risks sit
Marcus Law · 30 Jun 2026