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InterviewUC&C8 Apr 2026 · 1 min read

Intermedia CEO Mike Gold on its 26North Acquisition, What's Next, and More

Join UC Today's Kieran Devlin as he sits down with Mike Gold, CEO of Intermedia, to unpack the massive news of Intermedia's recent acquisition.

If you're an IT leader, MSP, or channel partner, this conversation is essential viewing. Mike shares a transparent look at what this transition means for the business, detailing how fresh capital and 26 North's "Alpha Creation Team" will fast-track product innovation without disrupting the core partner experience.

With $430 million in ARR and a highly sophisticated UCaaS and CCaaS portfolio, Intermedia is already a communications powerhouse. In this exclusive interview, Mike breaks down why this acquisition is all about continuity and acceleration rather than a pivot in strategy.

From leveraging AI to assist support agents to expanding their footprint alongside Microsoft Teams, the focus remains squarely on empowering the channel.

Key takeaways from the discussion:

The 26 North Advantage: How the deployment of 26 North’s Alpha Creation Team will inject deep operational expertise and challenge Intermedia to optimize their revenue growth and profitability.

Targeted Inorganic Growth: Why future acquisitions won't just "fill gaps" but will deepen vertical integrations (like healthcare and legal) and expand international distribution channels.

The Microsoft Synergy: How Intermedia’s white-label approach acts as a partnership rather than direct competition with Microsoft, allowing MSPs to wrap superior communication tools around the Microsoft 365 and Teams ecosystems.

Accelerating AI Capabilities: A sneak peek into the near-term AI roadmap, including automated CRM note-taking, 24/7 AI agents for SMBs, and intelligent contact center routing to boost efficiency.

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