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Marcus Law sits down with Carson Hostetter, EVP & General Manager of AI at RingCentral, to find out how RingCentral has built a growing AI product portfolio, why context is the key to successful AI deployment, and how real customers — including a Colorado mental health clinic now serving 60% more patients — are seeing transformative results.
They also dig into the big question on everyone's mind: is AI replacing jobs or augmenting them? Carson gives his honest take, drawing on over 25 years in the UC space from Nortel and Avaya through to leading RingCentral's AI business today.
