Copilot's Weekly Engagement Now Matches Outlook and Teams. Here's What Changed to Get There
Microsoft says Copilot's weekly engagement now rivals Outlook and Teams, months after a leadership overhaul aimed at fixing weak adoption
Marcus Law · 1 Aug 2026
Hidden Prompt Can Make Microsoft Copilot Spread Through Word Docs: What Businesses Should Know
A hidden prompt injection technique can turn Microsoft Copilot Word documents into carriers for malicious instructions, creating new security risks for enterprises using AI assistants
Kristian McCann · 31 Jul 2026
Microsoft 365 Copilot Passes 30 Million Paid Seats as Cloud and AI Growth Power Record Quarter
Microsoft 365 Copilot has passed 30 million paid seats as Q4 FY26 earnings show accelerating enterprise AI adoption across every industry
Marcus Law · 30 Jul 2026
Study Finds Only 7% of Senior Leaders Are Seeing ROI From AI – What's Going Wrong?
A new study finds just 7% of senior leaders have established ROI from AI. QuantSpark's Adam Hadley explains what businesses are getting wrong
Christopher Carey · 16 Jul 2026
Salesforce CEO Co-Chairs Global AI Commission: "Trust Is the Foundation"
Marc Benioff co-chairs the new AI for Good Global Commission – but with the US, China and EU absent, can it deliver anything real?
Christopher Carey · 6 Jul 2026
InfoComm 2026: Q-SYS Exposes the Biggest Meeting Room Trap
In this InfoComm 2026 interview, Josh Arnold, Director of Collaboration Product Strategy at Q-SYS, discusses the Biggest Meeting Room Trap.
Marcus Law · 29 Jun 2026
Are You Cutting Office Costs While Quietly Increasing Productivity Loss?
Workplace cost optimization creates hidden productivity losses. Balance office cost vs productivity with a smarter workplace ROI strategy.
Sean Nolan · 25 Jun 2026
From Strategy to Reality: Closing the Enterprise AI Execution Gap
Why are so many organisations still stuck in AI pilot purgatory – and what does it actually take to move from experimentation to real operational impact?
Christopher Carey · 22 Jun 2026
HiBob Launches Slack Integration to Bring HR Intelligence Into AI Workflows
HiBob's New MCP-powered integration enables employees and managers to access HR data and actions within Slack
Kristian McCann · 22 Jun 2026
Beyond Adoption — What Meaningful AI Engagement Actually Looks Like
Direct AI adoption is up. Productivity gains are not. Five workplace consultants explain why your usage metrics are masking a deeper problem, and what leaders need to do differently
Kristian McCann · 22 Jun 2026
How to Measure Productivity in Terms of Output, Not Activity
Why it matters: UC Today says activity metrics hide real performance, so enterprise buyers should measure output, not messages, meetings or hours logged.
Alex Cole · 18 Jun 2026
Flip Launches Identity and Automation Tools to Enhance Frontline AI Use
Flip has introduced new identity, automation, and AI tools designed to help frontline workers securely access enterprise systems and workflows
Kristian McCann · 18 Jun 2026
What is Negative Maintenance: The Internal Operating Principle That Cuts Future Workloads
Discover how negative maintenance and workplace ITSM automation improve productivity and enhance proactive service management for businesses.
Sean Nolan · 15 Jun 2026
Your Projects Aren’t Slow. Your Teams Are Losing Hours Switching Between Tasks
There's nothing wrong with your project management strategy, it's the context switching productivity problem that's holding teams back.
Rebekah Carter · 15 Jun 2026
Microsoft Unveils Wearable AI Badge and Agent-First Device Platform at Build 2026
Microsoft unveiled Project Solara at Build 2026 – a new platform for AI agent-driven devices, including a wearable badge for office workers.
Christopher Carey · 3 Jun 2026
Study Finds 1 in 5 Workers Say AI Has Replaced Part of Their Job
AI is already reshaping day-to-day work across organizations, with new survey data showing one in five full-time workers say AI has replaced parts of their job
Kristian McCann · 29 May 2026
US Comms Giants Unite for New Cyber Initiative As AI Shifts Threat Landscape
Eight of the US' largest communications providers have joined forces to launch C2 ISAC, a new initiative designed to accelerate cyber threat intelligence sharing and strengthen resilience as AI-driven threats continue to evolve
Kristian McCann · 25 May 2026
From Pilot to Production: The CIO Playbook for Scaling AI Safely
Learn why AI pilot controls fail in production and how Theta Lake helps CIOs monitor behaviour, governance and risk.
Marcus Law · 19 May 2026
Workday Warns UK Businesses Are Entering an AI “Copy/Paste Economy”
New research from Workday suggests disconnected AI systems are creating a growing “Copy/Paste Economy,” where employees spend hours managing workflows instead of benefiting from automation
Kristian McCann · 15 May 2026
1 in 4 Executive Leaders Have No Formal Metrics for Workplace Productivity - So What Now?
1 in 4 executive leaders have no formal workplace productivity KPIs. Here's what the data says about the modern workplace and what's next.
Sean Nolan · 14 May 2026
Workday Brings HR and Finance Tools Closer to Everyday Workflows With Microsoft 365 Integration
Workday has integrated its Sana Self-Service Agent into Microsoft 365 Copilot, allowing employees to access HR and finance tools directly within the flow of everyday work
Kristian McCann · 14 May 2026
Why Do More Meetings Lead to Fewer Decisions in Enterprise Teams?
Meeting overload doesn't just waste time - it kills decision velocity. Learn what's really causing the bottleneck.
Thomas Walker · 11 May 2026
NiCE Interview: Why Enterprises Must Move Beyond AI Transcription in UC
Carmit DiAndrea, Director of Value Realization Services at NiCE, explains the next phase of UC AI: supervisor copilots and outcome KPIs
Marcus Law · 7 May 2026
AI Risk Mitigation Due Diligence: The IT and CX Leader Checklist
The business tech space is currently awash with breathless promises around AI's possibilities.
Kieran Devlin · 5 May 2026
NHS Losing Millions of Hours to Employee Experience Friction, Apogee Finds
Apogee research reveals that everyday employee experience friction across NHS trusts is draining more than 35 million staff hours a year
Kristian McCann · 1 May 2026
One Day in 2030 — Part 9: The Conversation With Your Agent
Part 9 of One Day in 2030 explores the future of work where AI agents guide behaviour and ask employees who they want to become.
Rob Scott · 1 May 2026
Microsoft and OpenAI Loosen Ties: Here's What Changes for Enterprise AI
Microsoft and OpenAI have ended their exclusivity deal. Here's what changes for enterprise AI deployments.
Marcus Law · 28 Apr 2026
From Automation to Autonomy: How Intelligent Fabrics Are Changing Cloud and UC Operations
VOSS and Microsoft 365 show why intelligent automation fabrics matter: proactive cloud UC, analytics, monitoring and AI operations.
Kieran Devlin · 28 Apr 2026
From Input to Intent and Beyond: Uncovering Behavioral Risks in the Age of AI
AI governance needs to move beyond prompts: Theta Lake and Metrigy explain behavioural drift, agentic AI and DLP gaps. Published on UC Today.
Marcus Law · 27 Apr 2026
Responsible AI for UC and CX: A Governance Model That Survives Multi-Platform Reality
For most modern businesses, AI has evolved from a speculative frontier into an operational baseline.
Kieran Devlin · 27 Apr 2026
Zoom, Tools for Humanity Partner to Tackle AI Impersonation and Deep Fakes
A new Zoom Tools for Humanity partnership integrates World ID to verify human presence in video meetings to defend against AI impersonation.
Kieran Devlin · 20 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…
Kieran Devlin · 20 Apr 2026
Productivity vs Wellbeing: The Executive Dilemma
Productivity vs wellbeing in the AI workplace, why Microsoft Teams, Zoom, and Cisco tools are driving burnout, and how sustainable work design is becoming a business priority for enterprise leaders.
Rob Scott · 20 Apr 2026
GenAI’s Unexpected Power Users: Big Banks are Driving Adoption, says Loopio CEO
Host Christopher Carey speaks with Loopio CEO Zak Hemraj about Loopio’s latest industry report on the impact of generative AI.
Christopher Carey · 15 Apr 2026
8x8: Can Building AI Agents in Plain English Close the Gap Between Ambition and Reality?
8x8 AI Studio is now in early availability, letting any employee build and deploy AI agents in plain language without developers.
Marcus Law · 15 Apr 2026
44% of Gen Z Workers Are Sabotaging Your Enterprise AI Rollout. The Problem Isn't Gen Z.
44% of Gen Z workers admit sabotaging company AI strategy. But new data shows the real problem is leadership, not the workforce.
Marcus Law · 14 Apr 2026
Zoom Launches MCP Connector for Claude, Giving Meeting Data a Life Beyond Zoom
Zoom's MCP connector brings AI Companion meeting data into Claude workflows. Here's what it does and why it matters for UC vendors in 2026.
Marcus Law · 13 Apr 2026
Publicis Is Rolling Out Copilot to 114,000 Employees: Is Your Enterprise Still Running Pilots?
Publicis is rolling out a 114,000-seat Microsoft 365 Copilot enterprise deployment. Here is what the massive rollout means for your agentic AI strategy
Marcus Law · 10 Apr 2026
How Collaboration Overload Is Destroying Productivity in Enterprise Teams
Here’s how a unified communications strategy, smarter governance, and automation can restore output for enterprise teams.
Thomas Walker · 9 Apr 2026
Google MD Rejects Job Disruption Narrative but Says AI Training Essential
Google’s UK and Ireland MD Kate Alessi argues that AI will create new roles, making skill development vital for workers
Kristian McCann · 9 Apr 2026
AI Pilot Purgatory: Why Enterprise AI Rollouts Fail to Scale and How to Fix the ROI Trap
Stuck in AI pilot purgatory? Learn why enterprise rollouts fail to scale and how to overcome data swamps, low adoption, and governance taxes.
Kieran Devlin · 9 Apr 2026
If Copilot Is ‘For Entertainment Only,’ What Does That Mean for Work?
Microsoft 365 Copilot can speed up email and collaboration in Teams and Outlook, but a consumer terms disclaimer highlights why users must verify outputs and keep humans in control
Marcus Law · 7 Apr 2026
The "Shadow AI" ROI: The Value You're Already Getting (But Not Measuring)
Employees are already proving the ROI of generative AI by using unapproved tools. Discover how IT leaders can secure shadow AI, stop data leaks, and scale the value of BYOAI.
Marcus Law · 2 Apr 2026
Benioff Says Slack Was Always Built for the Agentic Era, and the Numbers Are Starting to Prove It
Salesforce has unveiled 30+ new Slackbot capabilities. Here is what it means for enterprise AI agent orchestration.
Marcus Law · 2 Apr 2026
How Oracle’s 30,000 Layoffs Could Impact Enterprise Productivity Software
Oracle's 30,000 layoffs are funding a massive AI gamble at the expense of enterprise support. Here is how the job cuts impact your productivity software.
Marcus Law · 1 Apr 2026
From False Positives to Real Risk: AI‑Driven Compliance in Modern UC
This interview shows why AI-driven compliance in UC matters: Global Relay explains moving beyond false positives, archives and review fat
Christopher Carey · 1 Apr 2026
OpenAI Raises $122 Billion, Kills Sora and Reveals a Model Called Spud: Here's What Enterprise Teams Need to Know
OpenAI has raised $122 billion, killed Sora, and is weeks from launching a new frontier model. Here is what it means for your enterprise AI strategy.
Marcus Law · 1 Apr 2026
Microsoft Copilot Cowork Goes Live on Frontier as Wave 3 Shifts AI from Assistant to Execution Engine
Microsoft has opened Copilot Cowork to its Frontier programme, bringing autonomous task execution to Microsoft 365. Here is what enterprises need to know.
Marcus Law · 31 Mar 2026
Snowflake: Are UK Businesses Leaving AI Productivity Gains on the Table?
New Snowflake research reveals only 23% of UK businesses are achieving AI productivity gains. Skills gaps and governance failures, not technology, are to blame.
Marcus Law · 30 Mar 2026
Why Workplace Analytics Trends in 2026 Are Exposing Weak Office Systems
Explore the biggest workplace analytics trends for 2026. Learn how hybrid workplace analytics will drive office optimization.
Sean Nolan · 29 Mar 2026
Gallup: US Worker Engagement at Decade Low—and AI Gains Could Take the Hit
Gallup says US worker engagement is at a decade low, risking AI and automation gains as employees struggle and job market confidence falls. Published on UC Toda
Kristian McCann · 26 Mar 2026
Sovereignty Solved: How Compliance Leaders Can Expand Globally Without Losing Control
In this session, Kieran Devlin of UC Today sits down with Chris Stapenhurst, Director of Product Management at Arctera , to unpack a critical shift in the…
Kieran Devlin · 25 Mar 2026
8,000 Staff. Custom AI Agents. Is Your Microsoft 365 Copilot Strategy This Far Along?
Manchester University NHS Foundation Trust is rolling out Microsoft 365 Copilot to 8,000 staff and building its own AI agents in-house.
Marcus Law · 25 Mar 2026
Microsoft Overhauls Copilot Leadership to Drive Enterprise Adoption and Accelerate Agentic AI in M365
Microsoft has overhauled its Copilot leadership as enterprise adoption stalls. Here's what the restructure means for M365 users and IT teams.
Marcus Law · 23 Mar 2026
PwC Tells Partners: Get “AI-First” or Get Left Behind
PwC warns partners to embrace AI or risk replacement as it shifts to automated consulting, subscription pricing, and AI-powered services.
Christopher Carey · 19 Mar 2026
The AI Scale Mandate: Why Elasticity is the New Compliance Standard
Arctera and Chris Stapenhurst say elasticity, SaaS and cloud data governance are key as AI, compliance and regulation tighten.
Kieran Devlin · 18 Mar 2026
AI Is Already in Your Enterprise - The Real Risk Is Not Governing It
AI is no longer experimental. From Microsoft Copilot to Zoom AI Companion, AI is now embedded across enterprise collaboration platforms - and leaders are…
Rob Scott · 18 Mar 2026
How Brinks Secured Its Global Communications with a 60-Day Webex Calling Migration
How Brinks migrated 220 branches from legacy UCM to Webex Calling in just 60 days without dropping a single call.
Marcus Law · 17 Mar 2026
Google's Gemini Task Automation Is Live, And It's a Preview of How We'll All Work Next
Google's Gemini task automation is now live on Android, letting AI complete multi-step tasks on your behalf. Here's what the technology signals about the future of work — and what businesses should be doing now.
Marcus Law · 16 Mar 2026