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AI Copilots & Assistants

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Study Finds Only 7% of Senior Leaders Are Seeing ROI From AI – What's Going Wrong?
Interviewmost read

Study Finds Only 7% of Senior Leaders Are Seeing ROI From AI – What's Going Wrong?

A new study finds just 7% of senior leaders have established ROI from AI. QuantSpark's Adam Hadley explains what businesses are getting wrong

Christopher Carey · 16 Jul 2026
The coveragemore on this topic
InfoComm 2026: Q-SYS Exposes the Biggest Meeting Room Trap
Sponsored · QSC

InfoComm 2026: Q-SYS Exposes the Biggest Meeting Room Trap

In this InfoComm 2026 interview, Josh Arnold, Director of Collaboration Product Strategy at Q-SYS, discusses the Biggest Meeting Room Trap.

Marcus Law · 29 Jun 2026
From Strategy to Reality: Closing the Enterprise AI Execution Gap
Sponsored · Gamma

From Strategy to Reality: Closing the Enterprise AI Execution Gap

Why are so many organisations still stuck in AI pilot purgatory – and what does it actually take to move from experimentation to real operational impact?

Christopher Carey · 22 Jun 2026
Beyond Adoption — What Meaningful AI Engagement Actually Looks Like
Roundtablemost read

Beyond Adoption — What Meaningful AI Engagement Actually Looks Like

Direct AI adoption is up. Productivity gains are not. Five workplace consultants explain why your usage metrics are masking a deeper problem, and what leaders need to do differently

Kristian McCann · 22 Jun 2026
NiCE Interview: Why Enterprises Must Move Beyond AI Transcription in UC
Interview

NiCE Interview: Why Enterprises Must Move Beyond AI Transcription in UC

Carmit DiAndrea, Director of Value Realization Services at NiCE, explains the next phase of UC AI: supervisor copilots and outcome KPIs

Marcus Law · 7 May 2026
From Automation to Autonomy: How Intelligent Fabrics Are Changing Cloud and UC Operations
Sponsored · Voss

From Automation to Autonomy: How Intelligent Fabrics Are Changing Cloud and UC Operations

VOSS and Microsoft 365 show why intelligent automation fabrics matter: proactive cloud UC, analytics, monitoring and AI operations.

Kieran Devlin · 28 Apr 2026
From Input to Intent and Beyond: Uncovering Behavioral Risks in the Age of AI
Sponsored · Theta Lake

From Input to Intent and Beyond: Uncovering Behavioral Risks in the Age of AI

AI governance needs to move beyond prompts: Theta Lake and Metrigy explain behavioural drift, agentic AI and DLP gaps. Published on UC Today.

Marcus Law · 27 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Sponsored · CallTower

AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery

Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…

Kieran Devlin · 20 Apr 2026
GenAI’s Unexpected Power Users: Big Banks are Driving Adoption, says Loopio CEO
Interview

GenAI’s Unexpected Power Users: Big Banks are Driving Adoption, says Loopio CEO

Host Christopher Carey speaks with Loopio CEO Zak Hemraj about Loopio’s latest industry report on the impact of generative AI.

Christopher Carey · 15 Apr 2026
From False Positives to Real Risk: AI‑Driven Compliance in Modern UC
Sponsored · Global Relay

From False Positives to Real Risk: AI‑Driven Compliance in Modern UC

This interview shows why AI-driven compliance in UC matters: Global Relay explains moving beyond false positives, archives and review fat

Christopher Carey · 1 Apr 2026
Sovereignty Solved: How Compliance Leaders Can Expand Globally Without Losing Control
Sponsored · Arctera

Sovereignty Solved: How Compliance Leaders Can Expand Globally Without Losing Control

In this session, Kieran Devlin of UC Today sits down with Chris Stapenhurst, Director of Product Management at Arctera , to unpack a critical shift in the…

Kieran Devlin · 25 Mar 2026
The AI Scale Mandate: Why Elasticity is the New Compliance Standard
Sponsored · Arctera

The AI Scale Mandate: Why Elasticity is the New Compliance Standard

Arctera and Chris Stapenhurst say elasticity, SaaS and cloud data governance are key as AI, compliance and regulation tighten.

Kieran Devlin · 18 Mar 2026
AI Is Already in Your Enterprise - The Real Risk Is Not Governing It
Sponsored · Theta Lake

AI Is Already in Your Enterprise - The Real Risk Is Not Governing It

AI is no longer experimental. From Microsoft Copilot to Zoom AI Companion, AI is now embedded across enterprise collaboration platforms - and leaders are…

Rob Scott · 18 Mar 2026
Managing AI Adoption Across Generations and Skill Levels
Interview

Managing AI Adoption Across Generations and Skill Levels

HR consultant Kath Fidler explains how different generations view AI in the workplace — and how leaders can overcome employee concerns.

Kristian McCann · 9 Mar 2026
The Cost of Inaction: Harnessing AV and Collaboration to Unlock AI ROI
Sponsored · Shure

The Cost of Inaction: Harnessing AV and Collaboration to Unlock AI ROI

In this UC Today interview, host Kristian McCann sits down with Mick Heys, Vice President at IDC , and Nathan Budd, Senior Director of Consulting at IDC…

Kristian McCann · 10 Feb 2026
Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel
Interview

Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel

Cisco’s Vinod Muthukrishnan explains why AI-first CX requires rebuilding workflows, not bolting on tools, and why trust is a core CX feature.

Kieran Devlin · 4 Feb 2026
The Big UC Show: The AI Hype Cycle in 2026, Zoom's AI Gold Star, and Checking in on Industry Events
Roundtable

The Big UC Show: The AI Hype Cycle in 2026, Zoom's AI Gold Star, and Checking in on Industry Events

Kieran Devlin and a panel of UC experts unpack the AI value gap, trust, and what 2026 means for collaboration, Zoom, and industry events.

Kieran Devlin · 29 Jan 2026
How to Grow your HR Tech with Your Company
Interview

How to Grow your HR Tech with Your Company

Learn how Rayburn Electric scaled HR technology with employee-driven tools, smart integrations, and a future-ready approach.

Kristian McCann · 26 Jan 2026
Turning Compliance Into Competitive Advantage: Inside Metrigy’s UC&C Study
Sponsored · Global Relay

Turning Compliance Into Competitive Advantage: Inside Metrigy’s UC&C Study

Why UC&C compliance now drives risk and value: Metrigy’s study shows Teams, WhatsApp, SMS and AI assistants raising issues. Published on UC Today, with Global R

Christopher Carey · 22 Jan 2026
IT Leadership Interview: Why Enterprise AI Fails and How to Scale With HCLSoftware
Interview

IT Leadership Interview: Why Enterprise AI Fails and How to Scale With HCLSoftware

HCL Software CPO Kalyan Kumar explains why enterprise AI stalls in pilots - and how data orchestration and governance unlock business value.

Kieran Devlin · 13 Jan 2026
Inside the Digital Workplace Automation Fabric: How Enterprises Are Transforming UC & Collaboration
Sponsored · Voss

Inside the Digital Workplace Automation Fabric: How Enterprises Are Transforming UC & Collaboration

VOSS says digital workplace automation fabric can cut UC onboarding from days to under an hour, with ServiceNow, BT, Telefonica and Lloyd

Kieran Devlin · 13 Jan 2026
The Latest News on Microsoft and Salesforce AI Pricing, Zoom's New Ad Campaign, & 2026 Predictions!
Roundtable

The Latest News on Microsoft and Salesforce AI Pricing, Zoom's New Ad Campaign, & 2026 Predictions!

Tune in to UC Big News for insights from experts on AI pricing and predictions for unified communications in 2025.

Kieran Devlin · 23 Dec 2025
AI Governance Crisis: 88% of Firms Face Governance and Security Challenges They Can't Control
Sponsored · Theta Lake

AI Governance Crisis: 88% of Firms Face Governance and Security Challenges They Can't Control

In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake , to explore what’s…

Rob Scott · 16 Dec 2025
UC Today's 12 Trends of Christmas: Expert Predictions for 2026
Roundtabletrending

UC Today's 12 Trends of Christmas: Expert Predictions for 2026

Discover the top 12 UC and Collaboration trends for 2026 from industry experts. AI agents, cybersecurity, and more shape the future of UC.

Kieran Devlin · 12 Dec 2025
Microsoft Teams Show (DECEMBER 2025) - Ignite News Roundup & Special Guest Tim Banting on Predictions for 2026
Interview

Microsoft Teams Show (DECEMBER 2025) - Ignite News Roundup & Special Guest Tim Banting on Predictions for 2026

Uncover the latest innovations presented in the Microsoft Teams show, including AI agent management and voice command features.

Kristian McCann · 9 Dec 2025
BIG UC Update - Inside Theta Lake's AI Compliance Innovation with Dan Nadir
Sponsored · Theta Lake

BIG UC Update - Inside Theta Lake's AI Compliance Innovation with Dan Nadir

AI governance now matters as enterprises roll out Copilot and Zoom AI Companion. Published on UC Today, Theta Lake explains compliance across Microsoft, Zoom an

Rob Scott · 20 Nov 2025
Microsoft Teams Show - Teams Rooms Rollouts, Multi-Model Copilot & Special Guest Ally Ward
Interview

Microsoft Teams Show - Teams Rooms Rollouts, Multi-Model Copilot & Special Guest Ally Ward

Teams Rooms rollouts, multi-model Copilot and email-to-chat show why Microsoft Teams buyers should track AI, security and change manageme

Kristian McCann · 6 Nov 2025
Take Back Control: Why Smarter UC Management Is the Key to AI Success
Sponsored · Voss

Take Back Control: Why Smarter UC Management Is the Key to AI Success

In this UC Today Q&A, host Kieran Devlin sits down with Tim Jalland, Solution Manager at VOSS , to discuss how enterprises can reclaim visibility and…

Kieran Devlin · 28 Oct 2025
The Latest UC News on WebexOne 2025, Slack the Agentic OS, Microsoft AI Update, and more
News

The Latest UC News on WebexOne 2025, Slack the Agentic OS, Microsoft AI Update, and more

Cisco WebexOne 2025, Slack’s agentic OS and Microsoft 365 Claude integration show why AI is reshaping UC, collaboration and future of work. UC Today.

Kieran Devlin · 27 Oct 2025
From Legacy PBX to AI Voice: Dstny’s Call2Teams Journey
Sponsored · Dstny

From Legacy PBX to AI Voice: Dstny’s Call2Teams Journey

Explore Dstny - UC Today solutions for seamless communication and connectivity in the workplace with advanced telephony integration.

Christopher Carey · 20 Oct 2025
Microsoft Teams Show (OCTOBER 2025) Agents in Teams, Multi-Model Copilot & Special Guest Mark Webb
Interview

Microsoft Teams Show (OCTOBER 2025) Agents in Teams, Multi-Model Copilot & Special Guest Mark Webb

Microsoft Teams gets AI agents, multi-model Copilot and Operator Connect updates, while Mark Webb shows Power Apps automation cut request

Kristian McCann · 9 Oct 2025
WebexOne Rocks Interoperability! Craig Durr Shares His Take on Cisco’s Open Strategy
Feature

WebexOne Rocks Interoperability! Craig Durr Shares His Take on Cisco’s Open Strategy

Interview with Craig, Chief Analyst at The Collab Collective, from WebexOne 2025. Cisco Webex, RoomOS 26, agentic AI, Microsoft Copilot, Zoom, Google.

Rob Scott · 1 Oct 2025
Big UC Update: Crestron
Sponsored · Crestron

Big UC Update: Crestron

Why Crestron’s AI-ready hybrid work push matters: AirMedia, AutomateVX, 1Beyond and NVX scale content, collaboration and control. Published on UC Today.

Kieran Devlin · 25 Sept 2025
How to Overcome AI Disillusionment and Copilot Adoption Challenges
Sponsored · New Era Technology

How to Overcome AI Disillusionment and Copilot Adoption Challenges

Learn how to overcome AI disillusionment and Copilot adoption challenges with New Era Technology's lessons and practical advice.

Kristian McCann · 15 Sept 2025
The Hidden Cost of Bad Calls: AI + Collaboration Demands Voice Clarity
Sponsored · AT&T

The Hidden Cost of Bad Calls: AI + Collaboration Demands Voice Clarity

Bad voice quality can undermine Copilot, chatbots and AI meeting assistants; UC Today explains why voice clarity, AT&T and Techtelligence now matter.

Rob Scott · 13 Aug 2025
Microsoft Teams Show (AUGUST 2025) Teams in Cars, New "SQL" Search & Special Guest Robbie Warwick
News

Microsoft Teams Show (AUGUST 2025) Teams in Cars, New "SQL" Search & Special Guest Robbie Warwick

Why Teams in cars, SQL search and Copilot Vision matter for Microsoft buyers. Published on UC Today with Mercedes, SharePoint and Robbie Warwick.

Kristian McCann · 7 Aug 2025
The Future of Workplace AV With Crestron: From Smart Spaces to Seamless Experiences
Sponsored · Crestron

The Future of Workplace AV With Crestron: From Smart Spaces to Seamless Experiences

AV is now a workplace strategy issue: Published on UC Today, Crestron’s Brad Hintze explains smart spaces, One Beyond 2.0, AI, Copilot and Zoom AI.

Kieran Devlin · 4 Aug 2025
Microsoft Teams Show (JULY 2025) Layoffs, AI Expansion & Copilot at Scale
News

Microsoft Teams Show (JULY 2025) Layoffs, AI Expansion & Copilot at Scale

Why Microsoft’s FY26 reset matters: layoffs, Teams Classic sunset, Barclays’ 100,000 M365 Copilot rollout and data sovereignty. Published on UC Today.

Rob Scott · 14 Jul 2025
Michels on the AI Condundrum, Google Search Decline, and the Latest Microsoft/EU Drama
Interview

Michels on the AI Condundrum, Google Search Decline, and the Latest Microsoft/EU Drama

Dave Michels unpacks AI, Google Search decline and Microsoft-EU Teams and M365 drama, and what buyers should watch.

Kieran Devlin · 19 Jun 2025
Transforming Customer Service: AI in Microsoft Dynamics 365 Contact Center
Sponsored · Symity

Transforming Customer Service: AI in Microsoft Dynamics 365 Contact Center

In this insightful discussion, UC Today's Susie Harrison sits down with Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity , to…

Susie Harrison · 17 Jun 2025
Microsoft Teams Update (June 2025) - AI is Watching Your Meetings
News

Microsoft Teams Update (June 2025) - AI is Watching Your Meetings

Why it matters: Microsoft Teams adds Copilot, AI meeting recaps, threaded chat and Teams Phone updates. Published on UC Today.

Rob Scott · 9 Jun 2025
Microsoft Teams Update (May 2025)
News

Microsoft Teams Update (May 2025)

Microsoft Teams May 2025 update covers Copilot AI agents, Teams Rooms, Contact Center, Unify certification and M365 growth.

David Dungay · 9 May 2025
The Latest UC News on Trump Tariffs, Google Next, Canva Create and Microsoft's Copilot
News

The Latest UC News on Trump Tariffs, Google Next, Canva Create and Microsoft's Copilot

Google Next, Canva and Microsoft Copilot could reshape collaboration, while Trump tariffs threaten UC pricing, supply chains and Logitech

David Dungay · 17 Apr 2025
Microsoft Teams Update (April 2025)
News

Microsoft Teams Update (April 2025)

Microsoft Teams April 2025 updates bring Copilot agents, Teams Phone extensibility, Teams Rooms devices, and a smarter Files tab.

David Dungay · 3 Apr 2025
Zoom Unleashes Agentic AI
Sponsored · Zoom

Zoom Unleashes Agentic AI

Zoom’s AI Companion now acts as an agent, helping workplace buyers automate workflows, personalise AI and manage privacy. Published on UC Today.

David Dungay · 20 Mar 2025
Microsoft Teams Update (March 2025)
News

Microsoft Teams Update (March 2025)

Microsoft Teams adds Copilot call summaries, M-DEP-certified Jabra PanaCast 50 VBS, and admin tools; Skype ends.

David Dungay · 6 Mar 2025
Microsoft Teams News January Update (2025)
News

Microsoft Teams News January Update (2025)

To kick off the year, David Dungay was joined by Tom Arbuthnot of Empowering.Cloud, and Graham Walsh from Neat to explore the latest news from the Teams…

David Dungay · 9 Jan 2025
Enhancing Meetings with AI Features
Sponsored · Symity

Enhancing Meetings with AI Features

UC Today's Susie Harrison hosts Jamie Wheeldon, Chief Architect at Symity , for a wide-ranging discussion on the exciting feature announcements that came…

Susie Harrison · 3 Jan 2025
Microsoft Teams Year in Review: Key Highlights & Insights for 2025
Feature

Microsoft Teams Year in Review: Key Highlights & Insights for 2025

<span data-mce-type="bookmark" style="display: inline-block; width: 0px; overflow: hidden; line-height: 0;" class="mce_SELRES_start"> </span&gt…

Rob Scott · 23 Dec 2024
AI Show - The Fifth Industrial Revolution and Why AI is Reshaping Everything
Interview

AI Show - The Fifth Industrial Revolution and Why AI is Reshaping Everything

Discover how collaboration evolves by 2030: from holographic avatars to AI meeting coordinators. Learn how innovative tools are transforming virtual meetings into energizing, productive spaces.

Rob Scott · 27 Nov 2024
Microsoft Ignite Unpacked - Arbuthnot on Teams Agents, Security and Places
Interview

Microsoft Ignite Unpacked - Arbuthnot on Teams Agents, Security and Places

UC Today's David Dungay hosts Tom Arbuthnot, Co-Founder of Empowering Cloud at the end of Microsoft Ignite.

David Dungay · 21 Nov 2024
EY Excited to Adopt Microsoft Copilot Stack
Interview

EY Excited to Adopt Microsoft Copilot Stack

EY plans to use Microsoft Copilot stack and agentic AI to drive customer value, with security in the AI era. Published on UC Today.

David Dungay · 20 Nov 2024
Copilot Evolution - Microsoft Agents Enable Businesses to Focus
Interview

Copilot Evolution - Microsoft Agents Enable Businesses to Focus

Microsoft Agents move Copilot on, helping businesses focus AI use and data insight. Published on UC Today, with Jabra, Microsoft Teams and MDEP.

David Dungay · 20 Nov 2024
Probably the Biggest Microsoft Teams News Update Yet (November 2024)
News

Probably the Biggest Microsoft Teams News Update Yet (November 2024)

Watch on YouTube. Welcome to the Microsoft Teams News Show, brought to you by UC Today!

Rob Scott · 8 Nov 2024
Microsoft Teams News October Update (2024)
News

Microsoft Teams News October Update (2024)

Microsoft Teams updates matter for buyers: Teams Phone, Teams Rooms 5.2, Microsoft Places and Copilot Wave 2 shape UC and workplace planning. Published on UC To

Kieran Devlin · 15 Oct 2024
Microsoft Copilot: The Opportunities and Challenges
Sponsored · Microsoft

Microsoft Copilot: The Opportunities and Challenges

Why Microsoft Copilot matters for hybrid work: UC Today and CallTower’s William Rubio assess benefits, risks, secure use and industry use cases.

Susie Harrison · 8 Oct 2024
UC Expo: How Do Organisations Measure Their Microsoft Copilot ROI?
Interview

UC Expo: How Do Organisations Measure Their Microsoft Copilot ROI?

UC Today’s Kieran Devlin spoke to Gareth Leasdale, Senior Manager - Modern Work & AI at Microsoft , at this year’s UC Expo about the following: 1)…

Kieran Devlin · 3 Oct 2024