Join Kieran Devlin, UC Today host, in conversation with Bill Dellara, Chief Product Officer at VOSS, as they explore the emerging concept of digital workplace automation fabric and its transformative impact on enterprise IT operations. In this insightful discussion, Bill shares how organizations like BT, Telefonica, and Lloyds Banking Group are breaking free from manual, script-based processes that have historically plagued UC and collaboration management.
Bill Dellara explains why this domain has remained stubbornly resistant to automation—despite widespread success in other IT areas—and how specialized platforms are finally bridging the gap between automation expectations and reality.
Key Discussion Points:
- The Complexity Challenge: Learn why traditional automation approaches fail in UC environments, where even simple user onboarding can involve 30+ API calls, 3,500+ voice settings, and coordination across siloed teams managing voice, messaging, and meeting rooms separately.
- Four Pillars Integration: Discover how connecting automation, monitoring, analytics, and AI as unified pillars—rather than separate tools—enables closed-loop self-healing scenarios that can automatically detect issues, adjust configurations, and escalate when needed without human intervention.
- Real-World Transformation: Hear how a major enterprise reduced user onboarding from 5-10 days to under one hour while dramatically improving new user experience and eliminating configuration errors—all through integrating ServiceNow with VOSS's orchestrated workflows.
Next Steps:
Assess your current automation maturity by mapping how many business processes truly integrate your UC and collaboration platforms versus relying on manual ticket handoffs. Evaluate whether your approach can scale to support strategic business agility or remains limited to tactical efficiency improvements within the UC domain.
