Oracle Turns AI Agents Loose on Talent Management Tasks
Oracle has launched new AI agents for talent management, aiming to automate skills tracking and workforce planning tasks.
Christopher Carey · 13 Aug 2026
Apple Vision Pro Linked to 19% Faster Eye Surgery, Study Finds
Surgeons using Apple Vision Pro in a UC San Diego study completed eye procedures 19% faster than a conventional-monitor group
Christopher Carey · 6 Aug 2026
OpenAI/Hugging Face Aftermath: What It Means for AI Agent Security
The OpenAI Hugging Face incident has exposed new AI agent security risks. Ray Eitel-Porter explains the safeguards organisations need.
Christopher Carey · 5 Aug 2026
Meta Q2 Results: Shares Drop as Investors Question AI Spending
Meta Q2 results saw shares fall as investors questioned whether its vast AI infrastructure spending can deliver new revenue.
Christopher Carey · 30 Jul 2026
AI Is Reshaping Business Communications. Here's How to Keep Up Without Getting Burned
Pressure to adopt AI isn't coming from one source. It's coming from boards, competitors, customers who have already experienced AI-powered service…
Christopher Carey · 30 Jul 2026
AI Is Moving From Taking Notes to Taking Control
AI collaboration is moving beyond meeting notes. Daniel Burrus explains how agentic AI can coordinate work, and why human oversight matters.
Christopher Carey · 27 Jul 2026
How to Simplify Contact Center AI Operations So You Can Focus on Service Delivery
The question is no longer whether AI belongs in the contact center . The numbers have already answered that.
Kristian McCann · 23 Jul 2026
Mozilla Report: Open Source AI Is Closing the Gap on Big Tech
Mozilla's State of Open Source AI 2026 report finds open models now match proprietary rivals on most tasks.
Christopher Carey · 20 Jul 2026
Contact Center AI: How to Find the Right Starting Point
Why contact centres should start AI with agent support first, then scale automation. Published on UC Today with New Era Technology and Chris Scimone.
Kristian McCann · 16 Jul 2026
EU Exempts Smart Glasses from Battery Rules in Win for Meta
The European Commission has exempted smart glasses from EU battery rules, clearing a key barrier for Meta, Google and Samsung.
Christopher Carey · 16 Jul 2026
Study Finds Only 7% of Senior Leaders Are Seeing ROI From AI – What's Going Wrong?
A new study finds just 7% of senior leaders have established ROI from AI. QuantSpark's Adam Hadley explains what businesses are getting wrong
Christopher Carey · 16 Jul 2026
Big UC Update: Gamma's Managing Director Will Morey on AI, the Channel and Why Simplicity Wins
Will Morey on Gamma’s channel-first AI, data sovereignty, PSTN switch-off and UC for SMEs.
Christopher Carey · 15 Jul 2026
Report Finds AI Is Saving Workers 12 Hours a Week – But Half Could Be Lost to 'Bot Sitting'
The Work AI Index UK 2026 finds workers save 12 hours a week with AI – but lose 6.3 back to bot sitting. Here's how to fix it.
Christopher Carey · 14 Jul 2026
The Contact Center AI Gap: Why Ambition Isn't Translating into Results
There has never been more confidence in AI's potential to transform the contact center.
Kristian McCann · 9 Jul 2026
The AI Execution Gap: Why Most Enterprise Strategies Stall Before They Start
Every organisation has an AI strategy. Far fewer have results to show for it. The barrier isn't the technology – it's everything underneath it
Christopher Carey · 9 Jul 2026
Cisco and McLaren F1 Extend Webex Partnership Into AI Observability
Cisco and McLaren F1's partnership began with Webex in 2021 and has evolved into AI-powered observability, folding in Splunk
Marcus Law · 7 Jul 2026
Salesforce CEO Co-Chairs Global AI Commission: "Trust Is the Foundation"
Marc Benioff co-chairs the new AI for Good Global Commission – but with the US, China and EU absent, can it deliver anything real?
Christopher Carey · 6 Jul 2026
KPMG: Enterprises Are Scaling AI - But 42% Still Can't See Where the Money Goes
KPMG's Q2 2026 Global AI Pulse survey finds that enterprises scaling AI without cost visibility are missing out on ROI
Christopher Carey · 2 Jul 2026
The Future of AV Networking in Higher Ed: Takeaways from InfoComm 2026
Jamison Vandenberg of the University of Wisconsin-Green Bay shares his InfoComm 2026 takeaways – from AV over IP to networking communication.
Christopher Carey · 2 Jul 2026
Can Immersive Tech Go Beyond the Headset?
Leia Inc. CEO Fabio Esposito explains how spatial intelligence and immersive tech are reshaping healthcare, remote work and communication
Christopher Carey · 2 Jul 2026
The Moments That Mattered: What GX 2026 Told Us About Enterprise AI
At Gamma's GX 2026, enterprise IT leaders from across every major sector gathered with one thing in common: an AI strategy that wasn't moving fast enough. Here's what the day revealed
Christopher Carey · 2 Jul 2026
Inside Neat CEO Javed Khan’s Vision for the AI-Powered Meeting Room
Javed Khan, CEO of Neat, joins UC Today to discuss AI at the edge, intelligent meeting rooms, enterprise collaboration, and Neat’s next phase of growth
Marcus Law · 1 Jul 2026
InfoComm 2026 Recap: Irwin Lazar on AI's Growing Role in AV & Workplace Collaboration
Metrigy's Irwin Lazar shares his key takeaways from Infocomm 2026 – from AI-powered room management and data federation to deep fake detection
Christopher Carey · 1 Jul 2026
LeapXpert Raises $180 Million to Build AI Agents Into Governed Enterprise Messaging
LeapXpert raises $180M from Riverwood Capital to put AI agents inside governed messaging. CEO Dima Gutzeit tells UC Today exclusively why.
Marcus Law · 1 Jul 2026
CEOs Bullish on AI But Fear They're Falling Behind, Cisco Research Finds
New Cisco research of 2,500 CEOs finds 91% are more optimistic about AI than a year ago – but 65% now fear they're underinvesting
Christopher Carey · 29 Jun 2026
InfoComm 2026: Iowa State's Mike Pedersen on Why Higher Ed AV Must Embrace AI Fast
Iowa State University's Audiovisual Experience Manager Mike Pedersen talks AI, classroom standardisation, and AV over IP at Infocomm 2026.
Christopher Carey · 23 Jun 2026
From Strategy to Reality: Closing the Enterprise AI Execution Gap
Why are so many organisations still stuck in AI pilot purgatory – and what does it actually take to move from experimentation to real operational impact?
Christopher Carey · 22 Jun 2026
InfoComm 2026: Microsoft's Keynote, AI, and the Rise of UC
InfoComm 2026 shows Microsoft Teams, Copilot, Logitech, Zoom and Webex driving UC, AI and interoperability in meeting rooms.
Marcus Law · 19 Jun 2026
From Headsets to the Room: HP's Collaboration Overhaul at InfoComm 2026
HP Poly unveiled an AI-powered collaboration portfolio at InfoComm 2026 – headsets, video and unified device management.
Christopher Carey · 19 Jun 2026
AV Meets IT at Infocomm 2026: The Collaboration Shift Transforming the Modern Workplace
UC Today's Christopher Carey spoke with AMD's Justin Watts at Infocomm 2026 about AI, meeting equity, and the convergence of AV and IT
Christopher Carey · 18 Jun 2026
InfoComm 2026: The UC Trends You’ll Be Chasing Next Year
AVIXA’s Jenn Heinold previews InfoComm 2026, covering AI, smart workplace hubs, UC interoperability, Microsoft, Cisco, and the future of work.
Marcus Law · 11 Jun 2026
Why Frontline-First Communications Are Becoming Operational Infrastructure
Frontline communications are now operational infrastructure. Published on UC Today, Mitel says voice, AI, GDPR and SOC 2 matter for frontline work.
Christopher Carey · 4 Jun 2026
The New Mobile Edge: Balancing Native UC Mobility with Next-Gen Voice Security
Native eSIM could replace risky OTT mobile UC as AI vishing and compliance pressures rise. Published on UC Today, with CallTower and The Collab Collective.
Kristian McCann · 3 Jun 2026
From Pilot to Production: The CIO Playbook for Scaling AI Safely
Learn why AI pilot controls fail in production and how Theta Lake helps CIOs monitor behaviour, governance and risk.
Marcus Law · 19 May 2026
One Day in 2030 — Part 10: The Day You Turn It Off
Part 10 of One Day in 2030 explores the future of work when disconnecting from AI systems becomes the most difficult decision of all.
Rob Scott · 9 May 2026
NiCE Interview: Why Enterprises Must Move Beyond AI Transcription in UC
Carmit DiAndrea, Director of Value Realization Services at NiCE, explains the next phase of UC AI: supervisor copilots and outcome KPIs
Marcus Law · 7 May 2026
Big UC Update 2026: VOSS
Host Kieran Devlin (UC Today) sits down with Mike Frayne, CEO at Voss, for the 2026 Big UC Update.
Kieran Devlin · 6 May 2026
AI Risk Mitigation Due Diligence: The IT and CX Leader Checklist
The business tech space is currently awash with breathless promises around AI's possibilities.
Kieran Devlin · 5 May 2026
One Day in 2030 — Part 9: The Conversation With Your Agent
Part 9 of One Day in 2030 explores the future of work where AI agents guide behaviour and ask employees who they want to become.
Rob Scott · 1 May 2026
AV Leader Masterclass: Engineering Your Next-Gen Meeting Rooms With Crestron
Crestron shows why AI meeting rooms need purpose-built hardware, Collab Compute, 1 Beyond cameras, AutoMeasure and 80 Series touchscreens
Kieran Devlin · 29 Apr 2026
BT Launches 'First Full Suite of Sovereign' Voice, AI and Cloud Solutions in UK: Key Takeaways
BT UK launches the first full sovereign cloud, AI, voice, and connectivity portfolio. Here's what enterprise and UC buyers need to know.
Kieran Devlin · 28 Apr 2026
From Input to Intent and Beyond: Uncovering Behavioral Risks in the Age of AI
AI governance needs to move beyond prompts: Theta Lake and Metrigy explain behavioural drift, agentic AI and DLP gaps. Published on UC Today.
Marcus Law · 27 Apr 2026
Responsible AI for UC and CX: A Governance Model That Survives Multi-Platform Reality
For most modern businesses, AI has evolved from a speculative frontier into an operational baseline.
Kieran Devlin · 27 Apr 2026
One Day in 2030 — Part 8: The Week You Become Inefficient
Part 8 of One Day in 2030 explores the future of work where AI systems optimise for speed and predictability, quietly creating friction for those who fall out of sync.
Rob Scott · 24 Apr 2026
Google Cloud Next 2026: Meet Brings AI Notetaker Into In-Person Meetings
The Google Meet Gemini AI transcription assistant can now take notes in in-person meetings, not just video calls.
Kieran Devlin · 23 Apr 2026
Apple’s CEO Succession: What John Ternus Means for the Future of Enterprise IT and Edge AI
What does John Ternus becoming Apple CEO mean for enterprise IT? Here's how his engineering focus will shape communications, edge AI and XR.
Kieran Devlin · 21 Apr 2026
Practical AI Use Cases to Transform Cloud UC and Microsoft 365 Operations
Why it matters: AI is moving Cloud UC and Microsoft 365 ops from reactive tickets to predictive control. Published on UC Today, it uses VOSS and Copilot for dri
Kieran Devlin · 21 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…
Kieran Devlin · 20 Apr 2026
EU AI Act Shock: Emotion Recognition Is Now Illegal at Work. So Why Is Your Vendor Still Selling It?
Emotion AI at work is illegal in the EU under Article 5(1)(f). Fines reach €35M or 7% of turnover. Is your UC vendor still selling contraband software? (152)
Rob Scott · 20 Apr 2026
One Day in 2030 — Part 7: The System Flags You
Part 7 of One Day in 2030 explores the future of work where AI systems flag behavioural changes, redirect tasks, and optimise around employee predictability.
Rob Scott · 17 Apr 2026
OpenAI’s London Office Signals More Than Growth: What It Means for UC and AI Productivity Leaders
OpenAI London office signals bigger UK AI ambition and new implications for UC, compliance, productivity, and enterprise deployment.
Alex Cole · 14 Apr 2026
One Day in 2030 — Part 6: The Day You Go Off Script
Part 6 of One Day in 2030 explores the future of work when deviating from AI recommendations lowers efficiency scores and changes how the system understands you.
Rob Scott · 13 Apr 2026
How AI Is Quietly Reshaping Unified Communications
AI is shifting UCaaS from dashboards to proactive operations, improving call quality, governance and compliance for Tata Communications buyers. Published on UC
Christopher Carey · 9 Apr 2026
AI Pilot Purgatory: Why Enterprise AI Rollouts Fail to Scale and How to Fix the ROI Trap
Stuck in AI pilot purgatory? Learn why enterprise rollouts fail to scale and how to overcome data swamps, low adoption, and governance taxes.
Kieran Devlin · 9 Apr 2026
RingCentral, Cox Business Unveil New AI-Powered Contact Center to End the CX Compromise
Cox Business and Ringcentral launch a new omnichannel AI-powered contact center, bringing CX and UCaaS convergence to the market.
Kieran Devlin · 7 Apr 2026
The End of Siloed HR Tech and Why Workday, Qualtrics and Viva Must Integrate
Deloitte's 2026 Global Human Capital Trends report shows why IT buyers demand HR technology integration across Workday, Qualtrics and Microsoft Viva
Marcus Law · 2 Apr 2026
How Oracle’s 30,000 Layoffs Could Impact Enterprise Productivity Software
Oracle's 30,000 layoffs are funding a massive AI gamble at the expense of enterprise support. Here is how the job cuts impact your productivity software.
Marcus Law · 1 Apr 2026
From False Positives to Real Risk: AI‑Driven Compliance in Modern UC
This interview shows why AI-driven compliance in UC matters: Global Relay explains moving beyond false positives, archives and review fat
Christopher Carey · 1 Apr 2026
Microsoft Just Had Its Worst Wall Street Quarter Since 2008: Is There an AI Hangover?
Microsoft AI infrastructure costs and Copilot struggles triggered the company's worst quarter since 2008. What happens next?
Kieran Devlin · 1 Apr 2026