The Phone Call Is the Easy Part: Governing Cloud Voice in a Multi-Modal World

<span data-mce-type="bookmark" style="display: inline-block; width: 0px; overflow: hidden; line-height: 0;" class="mce_SELRES_start"></span> In this UC Today interview, Marcus Law speaks with Matthew Carey, Director of Product Management at Theta Lake, about why cloud voice migration is not just an IT modernization project. As organizations move away from legacy on-premises phone systems, Carey explains how the compliance model changes, where governance gaps can appear, and why regulated businesses need to think beyond basic call recording. The conversation explores how communications now span voice, chat, video, screen sharing, SMS, whiteboards, email, and AI-generated summaries. Carey argues that compliance teams need to reconstruct the full conversation lifecycle, not simply capture individual calls. He also discusses the risks of fragmented platforms, the limits of legacy recording tools, and the importance of involving compliance teams before users go live. Carey also looks at the role of artificial intelligence in unified communications, including why organizations must start governing not only what employees say, but what AI says on their behalf. Watch the full discussion to learn how IT and compliance leaders can prepare for cloud voice migration, reduce risk, and build a governance foundation that can keep pace with modern UC platforms.