Customer Experience
Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel
Cisco’s Vinod Muthukrishnan explains why AI-first CX requires rebuilding workflows, not bolting on tools, and why trust is a core CX feature.
Kieran Devlin · 4 Feb 2026
Halting Technology Fatigue with Intentional Tech Deployments
Tech fatigue is slowing modern workplaces.
Kristian McCann · 3 Feb 2026
Your Microsoft Teams Reactions Are About to Get a Corporate Makeover
Microsoft is set to overhaul Microsoft Teams reactions by 2026, allowing custom branded icons. Here is the strategic impact for IT leaders.
Kieran Devlin · 3 Feb 2026
HiBob Starts 2026 Strong with Acclaim in Two Mid-Market Industry Reports
HiBob has kicked off the year with dual mid-market recognitions, reinforcing its position as a leading HR platform for growing organizations.
Kristian McCann · 2 Feb 2026
Cisco Launches 360 Partner Program, Sharpening Channel Differentiation in the AI Era
Cisco has launched the Cisco 360 Partner Program after 15 months of partner co-design. Here’s what it means for Cisco channel partners.
Kieran Devlin · 2 Feb 2026
Turning Compliance Into Insight
See how Wordwatch helps financial and regulated firms turn compliance data into AI-powered insight with a unified archive.
Kristian McCann · 26 Jan 2026
Which Employee Experience Platforms Are Leading the Market in 2026?
Top Employee Experience Platforms for Enterprises in 2026
Sophie Wilson · 25 Jan 2026
From Archiving to Insight: How UC Compliance Data Creates Business Value
Unlock business value from UC compliance data. Learn how archives and supervision tools can surface insights that can upgrade your enterprise.
Sean Nolan · 24 Jan 2026
TeleMate Releases Scaled Observability Platform for Large Enterprise Collaboration Systems
TeleMate has released a new observability platform aimed at helping IT teams gain visibility across hybrid and collaboration environments.
Christopher Carey · 22 Jan 2026
Who’s Watching the Watchers? The Invisible AI Workforce That Nobody Can See
AI agents act across systems at machine speed—but their decisions can be invisible. Here’s what AI observability means, why traditional monitoring fails, and how to build audit-ready control.
Rob Scott · 20 Jan 2026
Vonage, Salesforce Turbocharge CX for Agentforce Marketing with Two-Way Messaging
Vonage has launched Vonage Conversations for Agentforce Marketing, embedding WhatsApp, RCS and SMS into Salesforce.
Kieran Devlin · 19 Jan 2026
The Best Immersive Collaboration Vendors Transforming Hybrid Work in 2026
Looking for immersive collaboration vendors to transform your workplace? Here are the top companies worth considering in 2026.
Rebekah Carter · 17 Jan 2026
Mind the XR Readiness Gap Before You Fall Behind Your Competitors
Where do you stand when it comes to XR readiness? Is your team really prepared for the age of immersive work?
Rebekah Carter · 17 Jan 2026
Your Ultimate Guide to Enterprise Connect 2026: Navigate Vegas Like a Pro
Complete Enterprise Connect 2026 guide: March 10-12 in Las Vegas. Top AI & CX sessions, keynote speakers, expo hall strategy, and networking tips for IT/AV/CX/UC professionals.
Rob Scott · 17 Jan 2026
Which Employee Engagement Events Should HR Leaders Attend in 2026?
Best Employee Engagement & HR Events to Attend in 2026
Sophie Wilson · 17 Jan 2026
Why 2026 is the Year Work Management Shifts from Efficiency to Effectiveness
Monday.com's Ben Barnett explains why 2026 is the year work management shifts from efficiency to effectiveness.
Marcus Law · 15 Jan 2026
How Much Is Poor Workplace Communication Really Costing Your Business? The Hidden Productivity Crisis
Learn how poor workplace communication impacts growth, employee engagement, and operational efficiency in modern organisations.
Thomas Walker · 15 Jan 2026
Checking in on the RCS Business Messaging Hype: Is it the Enterprise's New Currency?
New data reveals a 27% engagement uplift for RCS business messaging. We analyze why verified identity is the key to enterprise trust in a post-SMS world.
Kieran Devlin · 13 Jan 2026
Google and XREAL Deepen Partnership to Bring Android XR to AR Glasses
Google extends partnership with XREAL, making them lead hardware partner for Android XR and the upcoming Project Aura AR glasses in 2026.
Christopher Carey · 12 Jan 2026
Workday Release Paradox Conversational ATS to Accelerate Frontline Hiring
Workday is rolling out Paradox Conversational ATS, a text-based hiring tool that uses AI to accelerate frontline recruitment and cut hiring delays.
Kristian McCann · 12 Jan 2026
Digital Transformation Is Rewiring HCM for the Long Game
Discover all insights into how human capital management will be affected by the digital transformation and its impact on the future of work.
Alex Cole · 9 Jan 2026
CES 2026: Can New Tech Actually Fix Productivity, Or Just Add Complexity?
Discover the top CES 2026 productivity tools designed to eliminate meeting delays and manual tasks. Explore 6 innovations that actually fix work friction.
Marcus Law · 7 Jan 2026
8x8 Strengthens CPaaS, CX Portfolio in APAC With Maven Lab Acquisition
8x8 acquires Singapore's Maven Lab to conquer the APAC messaging market. We analyze the strategy and what it means for the market.
Kieran Devlin · 7 Jan 2026
ServiceNow Taps Microsoft Legal Chief as AI and Acquisition Drive Intensifies
ServiceNow hires former Microsoft legal chief Hossein Nowbar amid AI-focused acquisitions including Logik.ai and Armis.
Christopher Carey · 6 Jan 2026
HP’s OmniStudio X Gets Desk-Facing Camera at CES 2026
HP has updated its OmniStudio X all-in-one desktop with a tiltable webcam, Thunderbolt Share, and upgraded processors, announced at CES 2026.
Christopher Carey · 6 Jan 2026
AR Smart Glasses Case Studies: How AR Enhances Field Work
Still not convinced that AR smart glasses are right for your business? Read this case studies to find out all the benefits in action.
Rebekah Carter · 3 Jan 2026
10 Essential UC and Collaboration Events for 2026
Your essential guide to the 10 most important UC and collaboration events in 2026. Dates, locations, and expert analysis.
Kieran Devlin · 31 Dec 2025
Preparing for the Future of Unified Communications in 2026 - UC Roundtable
Industry leaders from RingCentral, CallTower, Vonage, and Wildix discuss AI, security and the future of unified communications in 2026.
Christopher Carey · 29 Dec 2025
You Need an Employee Engagement Action Plan to Move From Listening, to Visible Change
Still struggling to really boost employee engagement in your workplace? You need an employee engagement action plan built for modern teams.
Rebekah Carter · 26 Dec 2025
10 Essential XR and Immersive Tech Events for 2026
The 10 must‑attend XR and spatial computing events in 2026. Dates, locations, and why they matter for IT leaders and product teams.
Christopher Carey · 24 Dec 2025
CES 2026: 10 Collaboration Technologies Reshaping Enterprise Workplaces
Discover 10 collaboration technologies at CES 2026 reshaping enterprise workplaces: AI orchestration, collaborative robots, digital twins, and more. Essential guide for IT and HR leaders.
Rob Scott · 23 Dec 2025
Can Employee Experience Data Really Become a Measurable Business KPI?
Most enterprises measure employee experience but fail to act on it. How EX analytics platforms turn engagement data into real performance.
Sophie Wilson · 20 Dec 2025
Vonage Contact Center Aligns itself to Salesforces Agent Ambitions with Deeper Agentforce Voice Integrations
Vonage expands its Salesforce-native contact center with Agentforce Voice, aligning with Salesforce’s growing AI agent strategy.
Kristian McCann · 17 Dec 2025
SIPPIO Launches Solution to Simplify Migration to Teams, Zoom, & Webex
Why it matters: SIPPIO Care gives Teams, Zoom and Cisco Webex buyers flat-fee managed support for cloud calling, cuts surprise charges. Published on UC Today.
Christopher Carey · 17 Dec 2025
Microsoft Teams for Sales: How Account Managers Use Microsoft Teams to Win More Deals
Microsoft Teams for sales unifies Dynamics 365, Salesforce and Copilot to speed deals, governance and ROI for buyers.
Rebekah Carter · 11 Dec 2025
Why 'Employee Connection' Will Be 2026's Most Important Enterprise KPI
Discover why enterprise employee connection is becoming a core KPI in 2026, and how AI and hybrid systems are reshaping collaboration.
Kieran Devlin · 11 Dec 2025
Microsoft's Copilot Rollout Yields 480% ROI and 96% Adoption at UK Power Networks
UK Power Networks reports major productivity gains and a 480% ROI after rolling out Microsoft Copilot across its workforce.
Kristian McCann · 10 Dec 2025
Los Angeles Rams Leverage RCS Messaging to Transform Fan Engagement and Digital Operations
When the Los Angeles Rams implemented RCS for Business , the results were immediate and measurable: fan engagement increased by 70 percent, ticket sales…
Christopher Carey · 10 Dec 2025
Your CX Is Fragmented - Here’s How to Bring It Back Together with Microsoft Teams and AI
Fragmented CX costs time. Published on UC Today, AudioCodes shows how Microsoft Teams, Azure and AI with Voca CIC can unify contact centre data.
Kieran Devlin · 9 Dec 2025
Dialpad Lands Slam Dunk Deal To Enhance San Antonio Spurs' Communications Experience
The San Antonio Spurs and Dialpad partnership shows how AI-powered communications can handle game-day pressure and guide IT and CX strategy.
Kieran Devlin · 8 Dec 2025
Why Native Mobile UC Delivers Better Experience and Engagement
Why native mobile UC matters: Tango Networks says enterprises can fix frontline worker trust, visibility and data gaps with native dialer integration. Published
Kristian McCann · 2 Dec 2025
Voss and Virsae Join Forces to Deliver AI-Powered Automation and Analytics
Virsae and Voss combine technologies to offer AI-driven automation and analytics, giving IT teams predictive insights and visibility.
Christopher Carey · 2 Dec 2025
Microsoft Teams for Travel Operations: Turning Disruption into Opportunity
Why travel operators need Microsoft Teams: bring operations, crew and customer service onto Microsoft 365, Azure and Power Platform for faster recovery. Publish
Rebekah Carter · 2 Dec 2025
Certified for Success: What Microsoft’s Unify Program Means for Teams Contact Center Integration
Microsoft’s Unify changes Teams contact centre integration, giving buyers Azure-native, SDK-based reliability and AI standardisation. Published on UC Today.
Kieran Devlin · 1 Dec 2025
How Microsoft Teams Operator Connect Helps IT Leaders Take Back Control of UCaaS Provider Sprawl
Operator Connect can cut UCaaS sprawl and give IT one accountable path across Microsoft Teams, contact centre and compliance. Published on UC Today.
Kieran Devlin · 1 Dec 2025
Dynamics 365 Meets Teams - The Microsoft Integration Transforming Sales & Service
Discover how Dynamics 365 Microsoft Teams integration unifies CRM data and collaboration to speed sales cycles and improve service.
Rebekah Carter · 28 Nov 2025
Meta is Removing Microsoft Copilot and ChatGPT From WhatsApp: Key Takeaways For IT Leaders
Meta's new WhatsApp terms force ChatGPT and Copilot off the platform by Jan 2026. Here's what IT leaders need to know about the change.
Kieran Devlin · 27 Nov 2025
Stop Treating CPaaS as a CX Tool - It’s the Secret Weapon in UC
Discover how CPaaS UC can enhance communication strategies and integrate with modern messaging tools for better customer engagement.
Sean Nolan · 26 Nov 2025
The Great UC Convergence: Why 2026 Will Finally Break Down the Walls
With Microsoft controlling 45.6% of the UC market, AI agents may force platform walls down by 2026. AI assistants, colleagues, and customers won't tolerate walled gardens that prevent cross-platform interaction across Teams, Webex, Zoom and more
Rob Scott · 26 Nov 2025
Zoom Q3 Earnings: Workvivo Hits 1,225 Customers as AI and Virtual Agents Drive Growth
Zoom Q3 2025 earnings highlight Workvivo reaching 1,225 customers and AI tools driving adoption, productivity, and revenue growth.
Christopher Carey · 25 Nov 2025
The Microsoft Teams AI Shift CIOs Can’t Ignore
Discover the Microsoft Teams AI features transforming enterprise productivity and ROI. Learn how CIOs can deploy Copilot effectively.
Rebekah Carter · 24 Nov 2025
Microsoft Teams as a Contact Center: Myth or Reality?
Teams is moving from meetings to contact centre use as Microsoft adds Connect, Extend and Unify with ACS, Copilot and Teams Phone.
Rebekah Carter · 22 Nov 2025
Driving Customer Success with Microsoft Teams – UC Roundtable
Boost customer success with Microsoft Teams, AI, Copilot, and CRM integration insights from Solgari, NFON UK, and 8×8.
Christopher Carey · 21 Nov 2025
Europe Eases AI and Privacy Laws: Key Takeaways for IT and Security Leaders
Europe is softening GDPR privacy regulations and delaying key AI Act rules, reshaping compliance, AI adoption and digital strategy
Kieran Devlin · 20 Nov 2025
Mitel Launches CX 2.0 to Power a More Connected, AI-Driven Enterprise
Mitel CX 2.0 - a hybrid‑friendly, AI‑powered CX platform that unifies virtual agents, workflows and orchestration for large enterprises.
Christopher Carey · 19 Nov 2025
From Pitch to Delivery: Client Collaboration with Microsoft Teams for Professional Services
Microsoft Teams for professional services reduces email sprawl, boosts client collaboration and governance with Copilot, Teams Premium, P
Rebekah Carter · 14 Nov 2025
Why 2026 Will Be the Year of Intelligent Engagement for CPaaS
Rob Kurver discusses how CPaaS intelligent engagement is reshaping communications, practical AI use cases, and compliance guardrails.
Kieran Devlin · 14 Nov 2025
Connected Collaboration in Microsoft Teams for Automotive Firms: From Factory to Showroom
Why connected Microsoft Teams matters for automotive buyers: unified collaboration for factories, dealerships and service bays, with Dynamics 365, Power BI, Tea
Rebekah Carter · 14 Nov 2025
AI Meets Immersive Learning: How Lenovo and VR Vision Are Transforming Workforce Training
Lenovo and VR Vision are using AI-powered VR to personalize enterprise training, turning immersive learning into a data-driven advantage.
Christopher Carey · 13 Nov 2025
BT, Pindrop Target the Deepfake Threat Threatening Contact Center Security
BT partners with Pindrop to tackle the rising wave of deepfake threats in the contact center security via AI-driven voice authentication.
Kieran Devlin · 13 Nov 2025