Customer Experience
AI Is Changing UC – But You Don’t Need to Start from Scratch
As businesses increasingly adopt AI and cloud technologies, many are grappling with the challenge of modernizing communications without replacing their…
Christopher Carey · 12 Nov 2025
Can Unified Communications Actually Improve Employee Engagement ROI?
How to turn employee engagement into measurable ROI
Sophie Wilson · 12 Nov 2025
Microsoft Teams for Manufacturing: The Connected Factory Workforce
Microsoft Teams for Manufacturing ties smart factory teams, Teams Phone, Copilot, Dynamics 365 Field Service and IoT alerts together.
Rebekah Carter · 12 Nov 2025
Top UC Buyer Trends for 2026: Smart Collaboration & CX-Sourced Investment
Explore UC Trends for 2026 as collaboration evolves towards intelligence and integrated ecosystems for better outcomes.
Sean Nolan · 12 Nov 2025
Augmented Reality Smart Glasses: The 2026 Business Case for Productivity, CX, and Growth
Find out why businesses using AR smart glasses will benefit most in 2026.
Rebekah Carter · 11 Nov 2025
Microsoft Teams Change Management: Sustaining ROI
Discover how to sustain Microsoft Teams adoption with proven change management strategies that boost ROI, productivity, and governance.
Rebekah Carter · 11 Nov 2025
Are Connected Workspace Platforms the Missing Link in Hybrid Work Engagement?
Discover how connected workspace platforms like Microsoft Viva, Cisco Webex, and Zoom Workplace are transforming hybrid engagement into measurable performance.
Sophie Wilson · 11 Nov 2025
Augmented Reality Contact Lenses: Will They Ever Be a Reality?
AR contact lenses could cut headsets from mixed reality and healthcare, but Mojo Vision, Meta and Apple show why progress is still slow. Published on UC Today.
Rebekah Carter · 10 Nov 2025
Voice Is the Hidden Weapon MSPs Can’t Afford to Ignore
Voice data can make Microsoft Copilot, SIPPIO and Azure more valuable for MSPs, improving AI ROI, security and client retention. Published on UC Today.
Christopher Carey · 10 Nov 2025
Driving Customer Success with Microsoft Teams Analytics
Discover how Microsoft Teams analytics transform collaboration data into customer success, ROI, and operational growth for enterprise teams.
Rebekah Carter · 7 Nov 2025
IT leadership: Cisco’s Rob Lay on why only 13% of firms are AI-ready
Cisco’s Rob Lay explains why only 13% of firms are AI-ready and how strategy, infrastructure, and use cases create the AI readiness gap.
Christopher Carey · 7 Nov 2025
Modernize Voice Without Disruption: Legacy Systems Meet Microsoft Teams
Dstny Call2Teams connects legacy PBX and UC to Microsoft Teams, enabling PSTN calling and low-disruption hybrid work modernisation.
Christopher Carey · 7 Nov 2025
What is Employee Engagement? The Ultimate Guide to Managing EE in 2026
Discover how AI collaboration tools are transforming employee engagement, productivity, and trust in the digital workplace.
Sophie Wilson · 6 Nov 2025
Extended Reality Automotive Use Cases: Real Ways to Use XR in the Automotive Industry
XR is moving into automotive operations, with BMW, Mercedes-Benz and Stellantis using digital twins, training and sales in UC Today-ready workflows.
Rebekah Carter · 6 Nov 2025
AI and Collaboration: The New Power Duo Transforming Employee Engagement
Discover how AI collaboration tools are transforming employee engagement, productivity, and trust in the digital workplace.
Guest Blogger · 6 Nov 2025
Microsoft Teams Enterprise Playbook: Driving ROI and Trust
Learn how to maximise Microsoft Teams enterprise ROI with proven strategies for adoption, AI integration, governance and secure collaboration.
Rebekah Carter · 6 Nov 2025
8x8 Earnings Grow Again: How the Company Managed to Break Out of Its Rut
8x8 has delivered its second consecutive quarter of year-over-year revenue growth, with Q2 fiscal 2026 results surpassing expectations and demonstrating…
Kristian McCann · 5 Nov 2025
Workers Think AI Will Eliminate the Office—So What Happens Next?
GoTo CEO Rich Veldran explains why workers think the age of the office is ending and what you can do to prepare.
Kristian McCann · 5 Nov 2025
RingCentral Launch RingWEM as Earnings Ride High on AI Sentiment
RingCentral AI-powered workforce engagement platform RingWEM AI-powered unveiled alongside strong quarterly results that reinforce the company’s accelerating AI-driven growth strategy.
Kristian McCann · 4 Nov 2025
The Augmented Reality Field Service Revolution: Transforming Fieldwork with AR Glasses
AR glasses are reshaping field service, helping buyers boost productivity, first-time fix rates and safety with Vuzix, RealWear and Microsoft Dynamics 365. Publ
Rebekah Carter · 3 Nov 2025
The Voice Layer in the Age of AI: Why Speech Still Matters
Voice is becoming a key AI layer for hybrid work, as Dstny Call2Teams links PBX and Microsoft Teams for richer speech insights. Published on UC Today.
Christopher Carey · 3 Nov 2025
AI & Immersive Learning: Accelerating Skill Development with AI and XR
UC Today explores how combining AI-personalized training with immersive XR technology is accelerating skill development in the workplace.
Rebekah Carter · 3 Nov 2025
Tata Communications, NiCE Partner to Elevate Contact Centre Operations
Tata Communications and NiCE partner to merge AI automation, orchestration, and global CX systems into a powerful contact centre solution.
Kieran Devlin · 3 Nov 2025
Microsoft Teams for Field Service: The Command Center Transforming Operations
Discover how Microsoft Teams for Field Service integrates with Dynamics 365, AI, and IoT to boost efficiency and customer experience.
Rebekah Carter · 31 Oct 2025
Microsoft Teams Phone System ROI: Unlocking True Business Value for the Enterprise
Discover how Microsoft Teams Phone delivers 143% ROI through cost savings, productivity gains, and unified cloud communications.
Rebekah Carter · 31 Oct 2025
Resilience Engineering Lessons from James Kretchmar: Learning from the AWS 2025 Outage
When people opened their devices on October 20, 2025, the internet felt strangely still.
Rebekah Carter · 30 Oct 2025
Choosing the Best VR Headset for Business: Features, Pricing and Reviews
See insights on choosing the best VR headset for your business.
Rebekah Carter · 29 Oct 2025
The Future of VR in the Workplace: What to Expect in the Next 5 Years
All your VR workplace Insights in one place.
Rebekah Carter · 29 Oct 2025
How GammaUCX Transforms Migration for IT Leaders—and Ends the Number Porting Nightmare
GammaUCX uses self-serve automation to end number porting pain for UCaaS and CCaaS migrations, with Teams, Webex and Genesys.
Kieran Devlin · 29 Oct 2025
Unified Engagement Platforms: The Risks, Rewards, and Roadmap
Explore the benefits & advantages of a Unified Engagement Platform to streamline workflows and enhance customer experience effectively.
Sean Nolan · 29 Oct 2025
Zoom, NVIDIA Partner to Elevate Collaboration With Federated AI
Zoom and NVIDIA are joining forces to reshape collaboration with a federated AI architecture for faster and more responsible productivity.
Kieran Devlin · 29 Oct 2025
From Nonprofits to Logistics, the Creative Ways Businesses are Using Conversational Messaging
Why it matters: Clerk Chat is turning messaging into personalised, measurable engagement for nonprofits, logistics and finance with AI, CRM and compliance. Publ
Christopher Carey · 28 Oct 2025
From Finalist to Front-Runner: How Dstny Reassessed Its Strategy to Lead UCaaS in EMEA
Dstny’s UCaaS win shows why mobile-first, API-first cloud communications matter for hybrid work, partners and customers across EMEA. Published on UC Today.
Christopher Carey · 27 Oct 2025
Microsoft Teams Governance: How CIOs Can Balance Compliance, Security, and Productivity
Discover how CIOs can improve productivity and security with smart Microsoft Teams Governance that balances compliance and collaboration.
Rebekah Carter · 27 Oct 2025
How Employee Engagement CPaaS Solutions Reduce Burnout and Improve Workflows
Discover how employee engagement CPaaS solutions automate workflows, reduce burnout, and enhance productivity across contact centers, healthcare, and logistics.
Rebekah Carter · 24 Oct 2025
RCS Business Messaging: The Organization Adoption Roadmap
Discover how enterprises can plan, measure, and scale RCS business messaging with CPaaS for richer customer engagement and compliance-ready ROI.
Rebekah Carter · 24 Oct 2025
UCaaS+ in 2026: Why a $595 Billion Managed Services Boom Is Reshaping Enterprise Communications
Discover why UCaaS+ (aka UCaaS Plus) is driving the $595 billion managed services boom in 2026. Learn how MSPs are bundling UCaaS with security and networking to help enterprises navigate cloud communications complexity with Microsoft Teams, Zoom, RingCentral, and Cisco solutions.
Chris Porter · 24 Oct 2025
How Intermedia and LDI Are Redefining Unified Communications and Contact Center Integration for the AI Era
Unified communications and contact centre integration now drives CX ROI. Published on UC Today, Intermedia and LDI show how AI, cloud and omnichannel scale.
Kieran Devlin · 23 Oct 2025
How to Measure and Maximize Microsoft Teams ROI: The Enterprise Framework for Proving Value
Learn to calculate and improve Microsoft Teams ROI. Discover proven ways to boost productivity and show measurable enterprise value.
Rebekah Carter · 23 Oct 2025
Wavenet and 8x8 Form Partnership as Cloud Communications Market Matures
Wavenet and 8x8 form a strategic European partnership. Objective analysis of the deal’s implications for enterprise IT leaders.
Christopher Carey · 21 Oct 2025
Vonage Unveils AI-Powered Fraud Detection and Identity Insights for Salesforce Contact Centers
Vonage launches AI-powered Identity Insights and Fraud Detection for Salesforce contact centers, helping agents prevent fraud, verify customers, and boost CX.
Christopher Carey · 20 Oct 2025
AI + Programmable Voice: 10 AI-Driven Programmable Voice API Use Cases
Businesses are rediscovering the power of voice, and probably not in the way you’d expect.
Rebekah Carter · 17 Oct 2025
In the Age of AI Chatbots, Why Are Companies Still Failing on Out-of-Hours Service?
CM.com's Hodny Benazzi tells UC Today why despite advances in AI chatbots, many retailers still fail to deliver effective out-of-hours customer service.
Kristian McCann · 17 Oct 2025
Why CX is the Next Big Differentiator for MSPs With Akixi
Discover how CX strategies for MSPs and system integrators drive growth, build trust, and prevent commoditisation in a hyperscaler-led market.
Kieran Devlin · 14 Oct 2025
The Future of CX Is Integrated - Here’s How Channel Partners Are Leading the Way
Why integrated UC and contact centre matters in 2025: Intermedia, LDI and AI help partners lift CX, revenue and security. Published on UC Today.
Kieran Devlin · 14 Oct 2025
Zoom Partners with Oracle Cloud to Expand Capabilities and Enterprise Reach
Zoom’s new partnership with Oracle brings its CX platform to Oracle Cloud, adding capabilities and extending its reach into large enterprises.
Kristian McCann · 13 Oct 2025
Contact Centers Under Siege: TNS VP Explains the Growing Threat from AI Attacks
AI attacks are driving 9.8% of inbound voice traffic into threat territory, so contact centres need zero-trust security. Published on UC Today, TNS explains Voi
Kristian McCann · 13 Oct 2025
Closing the Loop with Real-Time Feedback: CPaaS for CX and EX Leaders
CPaaS is turning SMS, RCS, voice and chat into real-time feedback loops for CX and EX leaders.
Rebekah Carter · 10 Oct 2025
How CPaaS is driving workflow automation - UC Roundtable
The communications landscape is evolving at an unprecedented pace, driven by the rise of intelligent platforms that integrate AI, automation, and multichannel messaging.
Christopher Carey · 10 Oct 2025
CPaaS Workforce Engagement: Smarter Alerts for Frontline and Deskless Employees
CPaaS workforce engagement helps frontline teams with SMS, WhatsApp, RCS and voice alerts, cutting missed updates and delays.
Rebekah Carter · 10 Oct 2025
Dialpad Launches Agentic AI Platform to Boost Customer Service Automation
The announcement marks what the company describes as a generational shift in customer service technology.
Christopher Carey · 9 Oct 2025
Cybersecurity Expert Alexandra Forsyth on AI-Driven Chaos, Quantum Risk and Cyber Resilience Trends of 2026
Cybersecurity strategist Alexandra Forsyth on the rise of opportunistic attacks, human risk, and other trends CISOs should watch for 2026
Kieran Devlin · 9 Oct 2025
AI Chatbots Need More Than Manual QA—eClerx CX Lead Explains What’s Missing
The race to deploy AI in customer service has reached a fever pitch. CCaaS providers have embraced the technology wholeheartedly, integrating AI offerings…
Kristian McCann · 8 Oct 2025
IT Leadership: Inside Virgin Active’s Tech Transformation, From Smart Urinals to AI Workouts
At UC Expo 2025, Virgin Active’s Louise John reveals how AI, hybrid work, and smart fitness tech are transforming enterprise IT and wellbeing.
Kieran Devlin · 7 Oct 2025
Partnering for CX Success: How LDI Uses Intermedia’s Contact Center + AI to Win
LDI shows how Intermedia Contact Center and AI help partners improve CX, boost sales and build revenue. Published on UC Today.
Kieran Devlin · 7 Oct 2025
The Practical Side of CPaaS Implementation: Overcoming CPaaS Deployment Challenges
This explains how CPaaS implementation can overcome legacy APIs, vendor lock-in and compliance hurdles to prove ROI with Cisco, Twilio an
Rebekah Carter · 3 Oct 2025
Microsoft Teams Contact Center Integration: Connect vs Extend vs Unify
Microsoft Teams contact center integration shifts from Connect to Extend to Unify, shaping AI-driven service, Teams Phone and Azure.
Rebekah Carter · 3 Oct 2025
The RCS vs WhatsApp Debate Could Reshape Enterprise Messaging Plans in 2026
RCS and WhatsApp could reshape enterprise messaging in 2026 as Apple support, Meta rules, compliance, CPaaS and security diverge.
Rebekah Carter · 1 Oct 2025
Workplace Management in Big Tech: Retaining Talent Through Hybrid Workspaces Design
Big Tech’s return-to-office push is failing; published on UC Today, hybrid workspace design, Microsoft Places, Google and Zoom now matter for retention.
Rebekah Carter · 1 Oct 2025
WebexOne 2025: Connected Intelligence Takes Center Stage
UC Today interviews Cisco’s Aruna Ravichandran at WebexOne 2025 in San Diego, exploring the Connected Intelligence theme, agentic AI innovations, key announcements, and highlights including celebrity speaker Ryan Reynolds.
Rob Scott · 30 Sept 2025