Following several years of platform development, strategic growth, and operational refinement, Dstny was named Best UCaaS Provider EMEA at the 2025 UC Awards. The recognition reflects the company’s approach to mobile-first, cloud-native communications, partner enablement, and measurable customer outcomes across industries and geographies.
Strategic Context
Dstny had been a finalist in the same category the previous year but fell just short of a win.
Zoe de Cock, Head of Group Marketing, Dstny, said:
“Last year, we fell at the finalist hurdle for this exact same category…[But] instead of giving up we doubled down on our approach using some of our favourite Dstny powered people as the centrepiece to prove exactly why we’re the best provider of UC in EMEA”
The company’s winning submission emphasized measurable client outcomes and operational reliability, demonstrating improvements based on prior feedback.
The UCaaS platform supports voice, video, messaging, contact center CRM integration, and mobility, designed to operate across office-based, hybrid, remote, and deskless workforces – is currently used by over 4 million people across more than 100 countries.
Client Implementation and Operational Impact
Dstny’s award submission highlighted specific client implementations to demonstrate measurable outcomes:
Guylian, a Belgian chocolate manufacturer, consolidated multiple devices and platforms into a single, mobile-accessible system, replacing legacy DECT phones. This standardization simplified device management across locations and improved communication efficiency for employees.
AAE, a fully mobile workforce of 550 employees, eliminated fixed telephony infrastructure while maintaining accessibility and operational efficiency. The deployment demonstrated how mobile-first UCaaS can support workforce flexibility in practice.
DAK, a financial services firm managing over 1,500 calls per week, applied Dstny SMP and Analytics to monitor call patterns and optimize routing. The implementation provided actionable insights that informed operational decisions and enhanced customer service management.
These examples illustrate the platform’s adaptability to diverse technical environments, operational needs, and regulatory contexts, which was a key factor in the UC Awards evaluation.
Platform Architecture and Execution Strategy
Dstny attributes its recognition to the combination of platform design, strategic partnerships, and operational execution. The UCaaS platform is API-first and multi-tenant, supporting integration with on-premises, cloud, and hybrid systems. This architecture allows deployment via partners without extensive infrastructure changes or migrations.
