How AI Is Reshaping Hybrid Work, Service Management & Connectivity
Amit Barave, VP and GM of Cisco Webex Suite and AI, explains how agentic AI is collapsing IT silos and reshaping service management.
Christopher Carey · 28 May 2026
AI Meeting Rooms, Hybrid Work, and the Future of Collaboration
Hybrid work has become the default — and that means the devices, meeting rooms, and collaboration platforms we rely on have to “just work”.
Christopher Carey · 9 Apr 2026
How to Close the Empathy Gap With Real-Time Translation: DeepL on the Future of Voice
DeepL Voice API brings real-time voice translation to contact centers, helping agents preserve tone, empathy, and compliance.
Kieran Devlin · 20 Mar 2026
Enterprise Connect Reflections 2026: What Tech Leaders Need to Take Away
We asked 10 of the industry's top UC voices the questions everyone's thinking at EC 2026. AI ROI, trust, voice, and what comes next. Watch now.
Rob Scott · 13 Mar 2026
Beyond the Hype: Lenovo, Arthur and the Business Case for XR in 2026
Lenovo and Arthur show why enterprise XR now has a clearer ROI in 2026, with AI, training and digital twins.
Christopher Carey · 3 Mar 2026
Enterprise Connect 2026 Is Almost Here — Here’s What You Need to Know Before Vegas
Heading to Enterprise Connect 2026? Here’s what to prioritise — AI execution, CX balance, hybrid work and the sessions that matter most.
Rob Scott · 2 Mar 2026
France Ditches Teams, Calls Get Meets Interoperability, Duanex CEO talks Ditching Slack for Teams
In this Microsoft Teams show, UC Today explores security enhancements, market momentum, and France's move towards a sovereign UC platform.
Kristian McCann · 11 Feb 2026
Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel
Cisco’s Vinod Muthukrishnan explains why AI-first CX requires rebuilding workflows, not bolting on tools, and why trust is a core CX feature.
Kieran Devlin · 4 Feb 2026
Halting Technology Fatigue with Intentional Tech Deployments
Tech fatigue is slowing modern workplaces.
Kristian McCann · 3 Feb 2026
Turning Compliance Into Insight
See how Wordwatch helps financial and regulated firms turn compliance data into AI-powered insight with a unified archive.
Kristian McCann · 26 Jan 2026
Why Native Mobile UC Delivers Better Experience and Engagement
Why native mobile UC matters: Tango Networks says enterprises can fix frontline worker trust, visibility and data gaps with native dialer integration. Published
Kristian McCann · 2 Dec 2025
Certified for Success: What Microsoft’s Unify Program Means for Teams Contact Center Integration
Microsoft’s Unify changes Teams contact centre integration, giving buyers Azure-native, SDK-based reliability and AI standardisation. Published on UC Today.
Kieran Devlin · 1 Dec 2025
Why CX is the Next Big Differentiator for MSPs With Akixi
Discover how CX strategies for MSPs and system integrators drive growth, build trust, and prevent commoditisation in a hyperscaler-led market.
Kieran Devlin · 14 Oct 2025
Partnering for CX Success: How LDI Uses Intermedia’s Contact Center + AI to Win
LDI shows how Intermedia Contact Center and AI help partners improve CX, boost sales and build revenue. Published on UC Today.
Kieran Devlin · 7 Oct 2025
WebexOne 2025: Connected Intelligence Takes Center Stage
UC Today interviews Cisco’s Aruna Ravichandran at WebexOne 2025 in San Diego, exploring the Connected Intelligence theme, agentic AI innovations, key announcements, and highlights including celebrity speaker Ryan Reynolds.
Rob Scott · 30 Sept 2025
Big UC Update: Crestron
Why Crestron’s AI-ready hybrid work push matters: AirMedia, AutomateVX, 1Beyond and NVX scale content, collaboration and control. Published on UC Today.
Kieran Devlin · 25 Sept 2025
Big UC Update: AudioCodes
AudioCodes updates UCaaS and CCaaS buyers on Teams, Zoom, Cisco, AI Meeting Insights, Agent Insights and Voca CIC.
Kieran Devlin · 31 Jul 2025
What Could Your Business Achieve with One Platform Instead of Five?
Unified communications can cut fragmentation and missed calls for growing firms. Published on UC Today, GoTo Connect brings AI, contact centre and integrations.
Rob Scott · 15 Jul 2025