With LDI leveraging Intermedia’s Contact Center and AI solutions, the conversation dives into how partners can differentiate, drive measurable outcomes, and position themselves for long-term success in the evolving CX market.
AI isn’t just a buzzword—it’s reshaping the contact center in real, tangible ways. In this in-depth conversation, Robert Handel, Senior Vice President of Cloud Strategy at LDI, shares how LDI is using Intermedia’s AI-driven contact center tools to improve both customer and agent experiences while delivering new revenue opportunities.
Watch the full video to discover:
Partner-first strategies: Why Intermedia’s business model empowers partners like LDI to lead with customer experience.
AI in action: From post-call sentiment analysis to real-time agent assistance, how AI is transforming workflows and training.
