How to Build True Observability Instead of Just Monitoring What Already Broke
Discover the difference between observability vs monitoring. Learn how real-time observability helps DevOps teams detect unknown issues.
Sean Nolan · 17 Jun 2026
How to Prove XR Delivers Productivity Gains Instead of Just Engagement Metrics
Learn how operations leaders prove immersive tech ROI using real productivity, performance, and workflow metrics.
Alex Cole · 16 Jun 2026
Workday Argues California Law Should Not Apply in AI Hiring Case Testing AI Accountability
A closely watched court fight could help determine whether AI vendors can be held liable for alleged discrimination and which laws govern AI-powered hiring systems
Kristian McCann · 16 Jun 2026
SMS OTP Is Failing – Here’s What Comes Next, According to Vonage and AT&T
As fraud threats grow more sophisticated and customer expectations around digital experiences continue to rise, businesses are being forced to rethink how they authenticate users
Kristian McCann · 15 Jun 2026
NICE Launches Workforce Empowerment Suite to Manage the Hybrid Human-AI Contact Center
As AI agents become permanent fixtures in contact centre operations, NICE is giving enterprise leaders the tools to manage humans and AI agents as one unified workforce — under a single performance standard
Kristian McCann · 10 Jun 2026
Meta Launches AI Business Agent Inside WhatsApp to Take on Enterprise Rivals
Meta has launched its AI Business Agent globally inside WhatsApp. Here's what it does, how it works, and what IT leaders need to consider.
Christopher Carey · 4 Jun 2026
Your UC Platform Isn't Down: It's Just Performing Badly Enough to Frustrate Everyone
Discover how hidden CX network latency and slow service response time degrade customer experience despite perfect uptime metrics.
Sean Nolan · 3 Jun 2026
How AI Is Reshaping Hybrid Work, Service Management & Connectivity
Amit Barave, VP and GM of Cisco Webex Suite and AI, explains how agentic AI is collapsing IT silos and reshaping service management.
Christopher Carey · 28 May 2026
Is Your UCaaS Platform Creating More Noise Than Signal?
Is your UCaaS amplifying noise? Learn how to measure and improve enterprise communication clarity fast.
Thomas Walker · 25 May 2026
Qualtrics Closes Press Ganey Forsta Deal, Bringing New Healthcare Workforce Insights Into Its AI Platform
Qualtrics says the acquisition will help healthcare providers better understand the link between employee experience, burnout, and patient outcomes as the industry pushes toward more predictive AI-driven operations
Kristian McCann · 20 May 2026
New Sinch Data Reveals 74% of Enterprises Have Rolled Back AI Agents
New research from Sinch claims 74 percent of enterprises have rolled back live AI agents, with rollback rates highest among the most governance-mature organisations.
Christopher Carey · 15 May 2026
From Functional Rooms to a High-Performance Workplace: The Platform Decision Teams Rooms Buyers Face Next
Why Teams Rooms buyers need a platform, not just certified meeting rooms: Q-SYS, Microsoft EC1 and software-defined AV for every space. Published on UC Today.
Marcus Law · 13 May 2026
RingCentral Beats Q1 Estimates as AI Products Gain Traction
RingCentral beat Q1 2026 analyst estimates on earnings and revenue, posted record GAAP operating margins and raised its full-year guidance.
Christopher Carey · 11 May 2026
Twilio Unveils Next-Gen Platform Targeting the "Agentic Era" of Customer Engagement
Twilio has announced four new platform capabilities at SIGNAL 2026 – Conversation Memory, Orchestrator, Intelligence, and Agent Connect
Christopher Carey · 7 May 2026
Publicis Launches AI Development Hub to Level Up AI Use Across Marketing Operations
Publicis Groupe has launched a Singapore-based AI hub to level up adoption across its entire marketing function
Kristian McCann · 28 Apr 2026
Responsible AI for UC and CX: A Governance Model That Survives Multi-Platform Reality
For most modern businesses, AI has evolved from a speculative frontier into an operational baseline.
Kieran Devlin · 27 Apr 2026
The "Time Saved" Fallacy: Why AI Efficiency Doesn't Always Equal ROI
As AI automation sweeps through the enterprise, leaders like Fujitsu’s Dippu Singh, Wildix’s Rob Loake, and Staffbase’s Eva Spatz warn that saving time isn’t the same as creating value. True ROI, they argue, depends on how organizations reinvest the minutes AI frees up
Kristian McCann · 23 Apr 2026
Can XR Training Deliver Measurable ROI or Just Reduce Costs?
Can XR training prove ROI beyond cost cutting? Explore how immersive learning improves retention, onboarding, safety and performance.
Alex Cole · 23 Apr 2026
Microsoft Teams Finally Wants to Stop Your Next Raise Hand Meeting Mishap
Microsoft Teams will soon move Raise Hand under Reactions, separate the Leave button, and add meeting toolbar customization.
Kieran Devlin · 22 Apr 2026
Twilio Contact Center to Cure App Fatigue, Moving Inside Comms and the CRM
The Twilio contact center is shifting from a standalone app to an embeddable SDK to function within business CRMs and collaboration apps.
Kieran Devlin · 21 Apr 2026
EU AI Act Shock: Emotion Recognition Is Now Illegal at Work. So Why Is Your Vendor Still Selling It?
Emotion AI at work is illegal in the EU under Article 5(1)(f). Fines reach €35M or 7% of turnover. Is your UC vendor still selling contraband software? (152)
Rob Scott · 20 Apr 2026
Canva AI 2.0: When a Design Tool Becomes a Workforce Automation Platform
Canva AI 2.0 adds background task scheduling, Slack and Gmail connectors, and agentic workflows to its platform
Marcus Law · 17 Apr 2026
Exclaimer Integrates Workday to Connect HR Data with Employee Communications
The update allows HR data from Workday to automatically sync with employee communication tools for greater consistency
Kristian McCann · 16 Apr 2026
HP Reveals Poly Edge V Series Desk Phones to Elevate Frontline, Hybrid Work Environments
The HP Poly Edge V Series shows why desk phones remain a critical, secure, and AI-ready investment for modern hybrid and frontline workspaces
Kieran Devlin · 14 Apr 2026
The Great Migration Resource Drain: Is Your Team Ready for the 2026 Crunch?
Why the 2026 migration crunch matters: Gamma says PSTN switch-off, price rises and multi-vendor UC estates are straining channel margins. Published on UC Today.
Kieran Devlin · 13 Apr 2026
AI Meeting Rooms, Hybrid Work, and the Future of Collaboration
Hybrid work has become the default — and that means the devices, meeting rooms, and collaboration platforms we rely on have to “just work”.
Christopher Carey · 9 Apr 2026
CallTower Changes Hands as Court Square Steps In to Fuel Growth
Court Square Capital Partners has acquired CallTower from BV Investment Partners, with the new backing tipped to support the UC provider’s next phase of growth
Kristian McCann · 6 Apr 2026
26North Acquires Intermedia In Major Shakeup of Cloud Comms Market
As 26North acquires Intermedia, it means a shake-up in the cloud comms market. Here's what this $430M ARR deal means for enterprise IT.
Kieran Devlin · 31 Mar 2026
Closing the Compliance Gap in UCaaS Texting
Fusion Connect closes the UCaaS texting compliance gap with SMS and MMS history, DLP and searchable records.
Kristian McCann · 26 Mar 2026
Vonage, ServiceNow to Elevate CX and IT Management With New Voice AI Integration
The new Vonage ServiceNow integration embeds real-time voice and AI directly into enterprise workflows to eliminate manual data entry.
Kieran Devlin · 24 Mar 2026
How to Close the Empathy Gap With Real-Time Translation: DeepL on the Future of Voice
DeepL Voice API brings real-time voice translation to contact centers, helping agents preserve tone, empathy, and compliance.
Kieran Devlin · 20 Mar 2026
Enterprise Connect Reflections 2026: What Tech Leaders Need to Take Away
We asked 10 of the industry's top UC voices the questions everyone's thinking at EC 2026. AI ROI, trust, voice, and what comes next. Watch now.
Rob Scott · 13 Mar 2026
Interoperability by Law, Lock‑In by Design: How the EU's DMA Is Testing UC’s Moat Model
As regulators push for greater interoperability under laws like the EU’s Digital Markets Act, the unified communications giants built on ecosystem lock-in face a new kind of scrutiny, one that tests where compliance ends and true openness begins
Kristian McCann · 12 Mar 2026
Enterprise Connect 2026: From AI Promises to Operational Pressure
Enterprise Connect 2026 UC themes: AI accountability, interoperability, security, meeting rooms and platform consolidation. A living guide from UC Today.
Rob Scott · 10 Mar 2026
Beyond the Hype: Lenovo, Arthur and the Business Case for XR in 2026
Lenovo and Arthur show why enterprise XR now has a clearer ROI in 2026, with AI, training and digital twins.
Christopher Carey · 3 Mar 2026
Enterprise Connect 2026 Is Almost Here — Here’s What You Need to Know Before Vegas
Heading to Enterprise Connect 2026? Here’s what to prioritise — AI execution, CX balance, hybrid work and the sessions that matter most.
Rob Scott · 2 Mar 2026
LocktonThrive: World's Largest Independent Insurance Brokerage Launches Employee Wellbeing Platform
Lockton’s move into AI-powered employee wellbeing with LocktonThrive is a curious pivot for the world’s largest independent insurance brokerage, signaling broader ambitions in the employee experience space.
Kristian McCann · 2 Mar 2026
8x8 Taps KCOM Infrastructure to Challenge UK Enterprise Comms Market
8x8 teams up with KCOM to provide UK businesses and the public-sector with an integrated, secure, and reliable cloud communications platform.
Christopher Carey · 26 Feb 2026
The PSTN Switch-Off: Why it's a £1.83 Billion Opportunity for Channel Partners
BT Wholesale’s Gavin Jones explains how the UK’s delayed PSTN switch-off, paired with rising demand for integrated cloud voice, Teams, and AI, is creating a compressed opportunity for channel partners.
Kristian McCann · 26 Feb 2026
XR Device Management: The XR Rollout Risk Nobody Planned For
XR device management needs to be handled with care. Are you treating immersive devices with the same scrutiny as your other endpoints?
Rebekah Carter · 17 Feb 2026
HCLTech and Cisco's 'Fluid' Contact Center Aims to Redefine the Route to AI
Cisco and HCLTech have deepened their strategic alliance, with a new GenAI-powered Fluid Contact Center offering a path to cloud migration.
Kieran Devlin · 16 Feb 2026
The Fight for the AI Layer: Why Meta’s WhatsApp Ban Matters to Every Platform Buyer
The EU threatens emergency action against Meta over WhatsApp's AI restrictions. What this means for Teams, Zoom, and every UC platform buyer.
Marcus Law · 12 Feb 2026
France Ditches Teams, Calls Get Meets Interoperability, Duanex CEO talks Ditching Slack for Teams
In this Microsoft Teams show, UC Today explores security enhancements, market momentum, and France's move towards a sovereign UC platform.
Kristian McCann · 11 Feb 2026
Enterprise Connect 2026: The Unified Communications Crossroads in Las Vegas
Enterprise Connect 2026 brings UC's biggest players to Las Vegas March 10-12. From platform wars to AI deployment, discover why this is the crossroads moment for unified communications leaders.
Rob Scott · 9 Feb 2026
Is Collaboration Inflation Blowing Up Your UC Budget? Why Tool Costs Are Rising Fast
Here's why the costs of collaboration tools are increasing, and how you can stay in control of your spend.
Rebekah Carter · 5 Feb 2026
AI Agents Are Moving Onto the Business Phone Number: Is UCaaS Becoming the Delivery Layer?
For much of the last decade, customer-facing automation in enterprise communications was defined by narrow, isolated touchpoints.
Christopher Carey · 5 Feb 2026
UC Compliance in 2026: Why Emerging Channels and AI are the New Risk Frontier
Organizations face mounting pressure to manage compliance across an ever-expanding landscape of collaboration platforms, messaging apps, and AI-driven…
Christopher Carey · 5 Feb 2026
Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel
Cisco’s Vinod Muthukrishnan explains why AI-first CX requires rebuilding workflows, not bolting on tools, and why trust is a core CX feature.
Kieran Devlin · 4 Feb 2026
Halting Technology Fatigue with Intentional Tech Deployments
Tech fatigue is slowing modern workplaces.
Kristian McCann · 3 Feb 2026
Your Microsoft Teams Reactions Are About to Get a Corporate Makeover
Microsoft is set to overhaul Microsoft Teams reactions by 2026, allowing custom branded icons. Here is the strategic impact for IT leaders.
Kieran Devlin · 3 Feb 2026
HiBob Starts 2026 Strong with Acclaim in Two Mid-Market Industry Reports
HiBob has kicked off the year with dual mid-market recognitions, reinforcing its position as a leading HR platform for growing organizations.
Kristian McCann · 2 Feb 2026
Cisco Launches 360 Partner Program, Sharpening Channel Differentiation in the AI Era
Cisco has launched the Cisco 360 Partner Program after 15 months of partner co-design. Here’s what it means for Cisco channel partners.
Kieran Devlin · 2 Feb 2026
Turning Compliance Into Insight
See how Wordwatch helps financial and regulated firms turn compliance data into AI-powered insight with a unified archive.
Kristian McCann · 26 Jan 2026
Which Employee Experience Platforms Are Leading the Market in 2026?
Top Employee Experience Platforms for Enterprises in 2026
Sophie Wilson · 25 Jan 2026
From Archiving to Insight: How UC Compliance Data Creates Business Value
Unlock business value from UC compliance data. Learn how archives and supervision tools can surface insights that can upgrade your enterprise.
Sean Nolan · 24 Jan 2026
TeleMate Releases Scaled Observability Platform for Large Enterprise Collaboration Systems
TeleMate has released a new observability platform aimed at helping IT teams gain visibility across hybrid and collaboration environments.
Christopher Carey · 22 Jan 2026
Who’s Watching the Watchers? The Invisible AI Workforce That Nobody Can See
AI agents act across systems at machine speed—but their decisions can be invisible. Here’s what AI observability means, why traditional monitoring fails, and how to build audit-ready control.
Rob Scott · 20 Jan 2026
Vonage, Salesforce Turbocharge CX for Agentforce Marketing with Two-Way Messaging
Vonage has launched Vonage Conversations for Agentforce Marketing, embedding WhatsApp, RCS and SMS into Salesforce.
Kieran Devlin · 19 Jan 2026
The Best Immersive Collaboration Vendors Transforming Hybrid Work in 2026
Looking for immersive collaboration vendors to transform your workplace? Here are the top companies worth considering in 2026.
Rebekah Carter · 17 Jan 2026