Customer Experience
How to Measure Automation ROI Across Enterprise Workflows
Learn how to measure productivity and automation ROI using workflow speed, time savings, adoption, and business impact.
Alex Cole · 27 Apr 2026
8×8 Takes Aim at Retail's Frontline Workers Communications Gap With UK Launch
8×8 launches Retail Nationwide in the UK, a frontline workers communications platform built for shared devices and multi-site retail.
Kieran Devlin · 24 Apr 2026
The "Time Saved" Fallacy: Why AI Efficiency Doesn't Always Equal ROI
As AI automation sweeps through the enterprise, leaders like Fujitsu’s Dippu Singh, Wildix’s Rob Loake, and Staffbase’s Eva Spatz warn that saving time isn’t the same as creating value. True ROI, they argue, depends on how organizations reinvest the minutes AI frees up
Kristian McCann · 23 Apr 2026
Can XR Training Deliver Measurable ROI or Just Reduce Costs?
Can XR training prove ROI beyond cost cutting? Explore how immersive learning improves retention, onboarding, safety and performance.
Alex Cole · 23 Apr 2026
Salesforce Expands Agent Fabric as AI Agents Multiply
Salesforce expands Agent Fabric with a central control plane for AI agent discovery, orchestration, governance, and LLM cost control.
Sophie Wilson · 22 Apr 2026
Microsoft Teams Finally Wants to Stop Your Next Raise Hand Meeting Mishap
Microsoft Teams will soon move Raise Hand under Reactions, separate the Leave button, and add meeting toolbar customization.
Kieran Devlin · 22 Apr 2026
What Really Causes Delays in Satellite Connectivity Deployments
The advent of Low Earth Orbit (LEO) connectivity options, like Starlink and Amazon Leo, make bringing broadband connectivity to remote locations, or…
Kristian McCann · 21 Apr 2026
Twilio Contact Center to Cure App Fatigue, Moving Inside Comms and the CRM
The Twilio contact center is shifting from a standalone app to an embeddable SDK to function within business CRMs and collaboration apps.
Kieran Devlin · 21 Apr 2026
How to Scale XR Beyond Pilots Into Enterprise Deployment
If your enterprise XR deployment is still stuck in pilot mode, this is the guide you need. Here's how to scale extended reality the right way.
Rebekah Carter · 20 Apr 2026
EU AI Act Shock: Emotion Recognition Is Now Illegal at Work. So Why Is Your Vendor Still Selling It?
Emotion AI at work is illegal in the EU under Article 5(1)(f). Fines reach €35M or 7% of turnover. Is your UC vendor still selling contraband software? (152)
Rob Scott · 20 Apr 2026
Canva AI 2.0: When a Design Tool Becomes a Workforce Automation Platform
Canva AI 2.0 adds background task scheduling, Slack and Gmail connectors, and agentic workflows to its platform
Marcus Law · 17 Apr 2026
Exclaimer Integrates Workday to Connect HR Data with Employee Communications
The update allows HR data from Workday to automatically sync with employee communication tools for greater consistency
Kristian McCann · 16 Apr 2026
Oracle Fusion Agentic Applications for HR: What It Means for HCM Leaders
Oracle brings agentic AI into Fusion HCM, raising the bar for HR automation, platform strategy, and embedded enterprise AI.
Alex Cole · 16 Apr 2026
Can You Prove Inclusion Technology Drives Business Performance?
Belonging in the workplace boosts retention, productivity, and ROI when leaders measure inclusion with clear business metrics.
Sophie Wilson · 15 Apr 2026
Canva Acquires Simtheory and Ortto as It Expands Into AI and Marketing Tech
Canva has acquired Simtheory and Ortto, expanding into AI workflows and marketing automation as it builds an end-to-end work platform.
Christopher Carey · 15 Apr 2026
HP Reveals Poly Edge V Series Desk Phones to Elevate Frontline, Hybrid Work Environments
The HP Poly Edge V Series shows why desk phones remain a critical, secure, and AI-ready investment for modern hybrid and frontline workspaces
Kieran Devlin · 14 Apr 2026
The Great Migration Resource Drain: Is Your Team Ready for the 2026 Crunch?
Why the 2026 migration crunch matters: Gamma says PSTN switch-off, price rises and multi-vendor UC estates are straining channel margins. Published on UC Today.
Kieran Devlin · 13 Apr 2026
Is Your BYOD Strategy Creating Collaboration Chaos?
Fix BYOD chaos with device standards, enterprise device management, and security controls that protect hybrid collaboration quality.
Sophie Wilson · 10 Apr 2026
AI Meeting Rooms, Hybrid Work, and the Future of Collaboration
Hybrid work has become the default — and that means the devices, meeting rooms, and collaboration platforms we rely on have to “just work”.
Christopher Carey · 9 Apr 2026
Freshworks Moves to Fix AI’s IT Data Problem With Freshservice Update
Freshworks upgrades Freshservice with continuous discovery and real-time dependency mapping for IT asset management.
Christopher Carey · 7 Apr 2026
RingCentral, Cox Business Unveil New AI-Powered Contact Center to End the CX Compromise
Cox Business and Ringcentral launch a new omnichannel AI-powered contact center, bringing CX and UCaaS convergence to the market.
Kieran Devlin · 7 Apr 2026
CallTower Changes Hands as Court Square Steps In to Fuel Growth
Court Square Capital Partners has acquired CallTower from BV Investment Partners, with the new backing tipped to support the UC provider’s next phase of growth
Kristian McCann · 6 Apr 2026
Why Network Failures Are Silently Breaking UC Performance
Network failures often cause UC issues. Learn how latency, packet loss, and DEM improve UC reliability with network experience management.
Sean Nolan · 3 Apr 2026
Barco and Huddly Launch Certified Microsoft Teams Rooms Bundle
Barco and Huddly unveil a wireless Microsoft Teams Rooms bundle combining ClickShare Hub Pro and Huddly C1 for simpler hybrid meetings.
Christopher Carey · 3 Apr 2026
Still Treating UCaaS and CCaaS Separately? Why That Decision Is Costing You in 2026
2026 is the official year of UCaaS CCaaS convergence. If you're still dealing with disconnected tools, you're already falling behind.
Rebekah Carter · 1 Apr 2026
HCM | Building Company Cultures That Adapt and Survive Change
Kristian McCann brings together a panel of culture and HCM leaders to explore how to build a lasting company culture.
Kristian McCann · 1 Apr 2026
26North Acquires Intermedia In Major Shakeup of Cloud Comms Market
As 26North acquires Intermedia, it means a shake-up in the cloud comms market. Here's what this $430M ARR deal means for enterprise IT.
Kieran Devlin · 31 Mar 2026
Closing the Compliance Gap in UCaaS Texting
Fusion Connect closes the UCaaS texting compliance gap with SMS and MMS history, DLP and searchable records.
Kristian McCann · 26 Mar 2026
Vonage, ServiceNow to Elevate CX and IT Management With New Voice AI Integration
The new Vonage ServiceNow integration embeds real-time voice and AI directly into enterprise workflows to eliminate manual data entry.
Kieran Devlin · 24 Mar 2026
Measuring XR ROI by Function: Why Standard ROI Measurement Doesn’t Work
Think your enterprise XR strategy isn't paying off? Try measuring XR ROI by function instead, matching benefits to goals.
Rebekah Carter · 20 Mar 2026
How to Close the Empathy Gap With Real-Time Translation: DeepL on the Future of Voice
DeepL Voice API brings real-time voice translation to contact centers, helping agents preserve tone, empathy, and compliance.
Kieran Devlin · 20 Mar 2026
How Brinks Secured Its Global Communications with a 60-Day Webex Calling Migration
How Brinks migrated 220 branches from legacy UCM to Webex Calling in just 60 days without dropping a single call.
Marcus Law · 17 Mar 2026
Enterprise Connect Reflections 2026: What Tech Leaders Need to Take Away
We asked 10 of the industry's top UC voices the questions everyone's thinking at EC 2026. AI ROI, trust, voice, and what comes next. Watch now.
Rob Scott · 13 Mar 2026
Enterprise Connect 2026: Salesforce Launches Agentforce Contact Center In Bold AI-First Move
Salesforce launches Agentforce at Enterprise Connect 2026 - a CRM-native platform unifying AI, voice, and digital channels to transform customer service
Christopher Carey · 12 Mar 2026
Interoperability by Law, Lock‑In by Design: How the EU's DMA Is Testing UC’s Moat Model
As regulators push for greater interoperability under laws like the EU’s Digital Markets Act, the unified communications giants built on ecosystem lock-in face a new kind of scrutiny, one that tests where compliance ends and true openness begins
Kristian McCann · 12 Mar 2026
Enterprise Connect 2026: Dialpad Targets the AI Execution Gap with New Agentic Platform Tools
Dialpad unveils new Agentic AI capabilities at Enterprise Connect 2026, helping enterprises move AI agents from pilot to production.
Christopher Carey · 11 Mar 2026
Enterprise Connect 2026: From AI Promises to Operational Pressure
Enterprise Connect 2026 UC themes: AI accountability, interoperability, security, meeting rooms and platform consolidation. A living guide from UC Today.
Rob Scott · 10 Mar 2026
What If You Could Prove AI ROI Before You Deploy? Dialpad Says It Can
Dialpad's new tools validate enterprise AI agent ROI before you go live, so your pilot doesn't become a dead end
Marcus Law · 4 Mar 2026
Beyond the Hype: Lenovo, Arthur and the Business Case for XR in 2026
Lenovo and Arthur show why enterprise XR now has a clearer ROI in 2026, with AI, training and digital twins.
Christopher Carey · 3 Mar 2026
Enterprise Connect 2026 Is Almost Here — Here’s What You Need to Know Before Vegas
Heading to Enterprise Connect 2026? Here’s what to prioritise — AI execution, CX balance, hybrid work and the sessions that matter most.
Rob Scott · 2 Mar 2026
LocktonThrive: World's Largest Independent Insurance Brokerage Launches Employee Wellbeing Platform
Lockton’s move into AI-powered employee wellbeing with LocktonThrive is a curious pivot for the world’s largest independent insurance brokerage, signaling broader ambitions in the employee experience space.
Kristian McCann · 2 Mar 2026
8x8 Taps KCOM Infrastructure to Challenge UK Enterprise Comms Market
8x8 teams up with KCOM to provide UK businesses and the public-sector with an integrated, secure, and reliable cloud communications platform.
Christopher Carey · 26 Feb 2026
The Cost Spike Nobody Budgeted For: Why “Do Nothing” PBX Strategies Are Breaking
Legacy PBX “do nothing” strategies are breaking as Openreach copper price hikes, support scarcity, and dual-run UCaaS costs drive an unbudgeted cost spike
Marcus Law · 26 Feb 2026
The PSTN Switch-Off: Why it's a £1.83 Billion Opportunity for Channel Partners
BT Wholesale’s Gavin Jones explains how the UK’s delayed PSTN switch-off, paired with rising demand for integrated cloud voice, Teams, and AI, is creating a compressed opportunity for channel partners.
Kristian McCann · 26 Feb 2026
Zoom Earnings Analysis: Has Its $5Bn 'System of Action' Pivot Silenced the Skeptics?
Zoom earnings for Q4 FY26 reveal a strategic pivot to a "System of Action," with a strong AI monetization driving a $5 billion outlook.
Kieran Devlin · 26 Feb 2026
Cloud Voice Isn’t Enough: How The PSTN Switch-Off Exposes Comms Hygiene Gaps
Strong communications hygiene — networks, governance, and day-two discipline — is now critical to avoid disruption.
Christopher Carey · 19 Feb 2026
Change Fatigue Will Derail Your Next Workplace Rollout, Unless You Fix it Now
Is change fatigue preventing your company from moving forward? Here's how you can fix it, and make your teams more agile.
Rebekah Carter · 19 Feb 2026
The Growing Gap: Why Contact Centres Need Voice AI to Stay Compliant
Smarsh says AI voice compliance helps contact centres monitor 100% of calls, reducing regulatory risk, redaction gaps and manual checks.
Kristian McCann · 19 Feb 2026
Why Are Enterprises Merging UC and Contact Centers? The Integration Trend You Can’t Ignore
Comprehensive UC integration improves agent productivity, omnichannel continuity, and customer experience.
Thomas Walker · 17 Feb 2026
XR Device Management: The XR Rollout Risk Nobody Planned For
XR device management needs to be handled with care. Are you treating immersive devices with the same scrutiny as your other endpoints?
Rebekah Carter · 17 Feb 2026
HCLTech and Cisco's 'Fluid' Contact Center Aims to Redefine the Route to AI
Cisco and HCLTech have deepened their strategic alliance, with a new GenAI-powered Fluid Contact Center offering a path to cloud migration.
Kieran Devlin · 16 Feb 2026
Cloud UC Resilience: Cloud Degradation is Inevitable, Can You Survive without Panic?
Cloud degradation is inevitable. How you approach Cloud UC resilience determines whether you'll survive the years ahead.
Rebekah Carter · 15 Feb 2026
SLAs Are Failing Collaboration Teams: Enter XLAs for Unified Communications
SLAs aren't as reassuring as they once were. Here's why XLAs for unified communications are changing buyer decisions.
Rebekah Carter · 15 Feb 2026
The Fight for the AI Layer: Why Meta’s WhatsApp Ban Matters to Every Platform Buyer
The EU threatens emergency action against Meta over WhatsApp's AI restrictions. What this means for Teams, Zoom, and every UC platform buyer.
Marcus Law · 12 Feb 2026
France Ditches Teams, Calls Get Meets Interoperability, Duanex CEO talks Ditching Slack for Teams
In this Microsoft Teams show, UC Today explores security enhancements, market momentum, and France's move towards a sovereign UC platform.
Kristian McCann · 11 Feb 2026
Meta to Launch WhatsApp Voice and Video Calling on the Web: Key Takeaways for IT and CX Leaders
WhatsApp calling is now available on the web, bringing secure video and screen sharing to the browser. We analyze the UC, CX and IT impact.
Kieran Devlin · 11 Feb 2026
Enterprise Connect 2026: The Unified Communications Crossroads in Las Vegas
Enterprise Connect 2026 brings UC's biggest players to Las Vegas March 10-12. From platform wars to AI deployment, discover why this is the crossroads moment for unified communications leaders.
Rob Scott · 9 Feb 2026
Is Collaboration Inflation Blowing Up Your UC Budget? Why Tool Costs Are Rising Fast
Here's why the costs of collaboration tools are increasing, and how you can stay in control of your spend.
Rebekah Carter · 5 Feb 2026
AI Agents Are Moving Onto the Business Phone Number: Is UCaaS Becoming the Delivery Layer?
For much of the last decade, customer-facing automation in enterprise communications was defined by narrow, isolated touchpoints.
Christopher Carey · 5 Feb 2026
UC Compliance in 2026: Why Emerging Channels and AI are the New Risk Frontier
Organizations face mounting pressure to manage compliance across an ever-expanding landscape of collaboration platforms, messaging apps, and AI-driven…
Christopher Carey · 5 Feb 2026