WATCH the video, LISTEN to the podcast or READ the text:
To start February, we’ve seen new announcements from the leading communications company, Cisco, celebrating its Cisco Live event. Recent reports have revealed that UC cloud adoption is growing rapidly, and more companies are jumping into CPaaS than ever before.
Gamma, an award-winning and leading provider of UCaaS are this month’s headline sponsor. Across February we’re covering all things about UC and UCaaS, so be sure to check out all our latest features and news stories by visiting our UCaaS category on the UC Today website
If you’ve missed out on any of our most exciting stories from the past few weeks – here are some of the highlights to keep you on track.
Microsoft Patches Embarrassing Bug
For many businesses, Monday mornings often start the same way – checking emails and logging into Microsoft Teams. Unfortunately, this week, that schedule was thrown out of the window, as thousands of people faced error messages when they attempted to check their Teams app. Just after 9 am Eastern Standard Time, Microsoft confirmed that the Teams app was experiencing outages.
A little later, the company noted that the reason for the problem was that they had forgotten to renew a crucial security certificate. Though Microsoft repaired the issue quite quickly, it was an embarrassing fumble for one of the leading tech brands, and a problem that left countless companies without access to their collaboration tools.
Comcast Buys Blueface
Consolidation has been a common trend in the UC and collaboration space recently, as businesses of all sizes look for new ways to optimise and grow for a new generation of customers. On the 27th of January, the American Telecoms conglomerate, Comcast, announced that it had completed its acquisition of Blueface, the Ireland-based provider of UCaaS tech.
The Comcast portfolio of business-grade communication solutions will now include the proprietary and fully-customizable UC platform from Blueface as part of its offer, further helping organisations to find the UC&C services best suited to their needs. You can learn more about the acquisition in our full news report, here.
Rounding Up Cisco Live!
Cisco held its exciting Cisco Live! Europe event in Barcelona at the end of January this year, providing an excellent opportunity for buyers, partners, and others to catch up on the latest innovation from the collaboration giant. Just some of the announcements from this annual event included the news that the Webex Assistant that would be able to speak Spanish soon, and that Cisco would be bringing more AI to everything from IVR to chatbots.
Cisco also revealed a bunch of exciting new improvements to the Webex Contact Centre for enterprise companies, which will now support up to 24,000 agents at a time through Cisco’s “Flex Plan.” What’s more, we learned about the arrival of things like searchable meeting transcripts, improved huddle rooms, and patched bugs too. Here’s everything you might have missed.
Avaya Appoints New Managing Director for UK
Avaya is another business that’s been seeing a lot of strategic growth in recent months. In 2019, Avaya announced its new partnership with RingCentral, designed to take the company further into the age of cloud. Now, the brand is introducing Steve Joyner to the C-Suite as the new Managing Director for the UK and Ireland.
Joyner will be reporting to the VP of Europe, Ronald Rubens, and he’ll be working on championing and enhancing the customer-first culture of the Avaya brand. Rubens will also be working hard to take Avaya’s cloud strategy to the next level as the company continues to embark on a massive-scale digital transformation. Check out the story here.
Cisco Patches IOS Software Risks
Cisco, one of the leaders in the communication and collaboration landscape, recently announced that it has successfully patched up some high-risk security flaws that recently appeared in its portfolio. The flaws were evident on the Cisco IOS and Cisco IOS XE releases that emerged prior to 2019.09.19.1956m.
According to Cisco, the company found a vulnerability within the web-based interface of the Video Mesh for Cisco Webex. This vulnerability allowed remote intruders to perform certain commands within an affected system. The flaw was instantly deemed a high-priority case by Cisco, and the team worked to repair the bug as quickly as possible.
