For many organizations, migrating from legacy phone systems to modern cloud calling seems deceptively simple on paper. Enabling calling in Microsoft Teams, Zoom, and Cisco Webex can deliver cost savings, increase productivity, and unleash innovation. Minimizing disruption during migration and supporting ongoing moves, adds, and changes is often overlooked and the cause of erosion of customer satisfaction.
Minor adjustments including modifications to call queues, auto attendants, and call flows can quickly ripple into multiple support requests, surprise invoices, and strained relationships between IT teams, vendors, and partners.
SIPPIO seeks to address that operational tension with a new managed service – SIPPIO Care, which provides standard implementation and ongoing support for a flat monthly fee per user.
Unlike traditional support models, which often include substantial upfront costs for implementation and bill for post-implementation individual changes, SIPPIO Care covers routine operational tasks under a single predictable subscription.
“We’re built differently. SIPPIO Care furthers our commitment to being fast to get setup, easy to manage, and reliable forever without surprise costs or headaches.” said Steve Forcum, SIPPIO’s Channel Chief.
“When customers need help, they will never encounter a technician asking for a credit card or authorization for a few hundred dollars for support. We make it fast, easy, and flexible to move to, and maintain, communications in Microsoft Teams, Zoom, and Cisco Webex.
Routine Changes, Predictable Costs
SIPPIO Care aims to handle the types of updates that tend to cause friction in everyday cloud calling management.
Adding a new user, adjusting call queues, or changing voicemail routing may seem small, but they traditionally generate tickets – and with many vendors tickets often translate into additional billing.
For IT teams managing a small number of users, these costs might be minor but unpredictable.
In larger enterprises, the frequency of updates can be substantial, particularly with seasonal staff or rapid growth.
By offering a flat-fee model, SIPPIO Care want to remove that uncertainty, letting teams plan their budgets without surprise charges.
The service runs on SIPPIO Navigator, the company’s platform for managing tenant updates without burdensome administrative overhead.
Integration with Tiered Service Plans
The launch of SIPPIO Care aligns with the company’s recent introduction of Lite, Plus, and Pro service tiers, which provide different levels of features and integration to suit organizations of varying sizes and complexity.
Lite offers a straightforward, fast path to enable calling, Plus adds unlimited text messaging (SMS/MMS), and Pro provides advanced call center capabilities for customers seeking to enhance customer engagement without the cost of a Contact Center as a Service (CCaaS) subscription.
When paired with these plans, SIPPIO Care allows customers to get up and running quickly while having ongoing operational support baked in.
The SIPPIO platform is fully automated, so numbers go live in minutes, and standard setup is included.
Any adjustments, whether adding new users or modifying call flows, are handled as part of the service.
