User Experience
Slack AI Is Now Available For All Paying Customers
Slack AI is now open to all paying customers, giving buyers new recaps, search answers and summaries in Slack, plus Salesforce Einstein Copilot. Published on UC
Kieran Devlin · 18 Apr 2024
Microsoft Plans to Turn Group Chats into Background Sounds
Microsoft’s patent for Simulated Choral Audio Chatter could turn group chats and meetings into spatial audio for better engagement.
James Stephen · 16 Apr 2024
RingCentral Hits Home Run With San Francisco Giants Partnership
Why it matters: RingCentral’s Giants deal puts RingEX and Contact Center in Oracle Park, boosting employee and fan communications. Published on UC Today.
Kieran Devlin · 16 Apr 2024
Navigating the Future of Work: Insights from Microsoft's Recent Keynote
Microsoft’s Enterprise Connect keynote shows why AI, Teams Rooms and Microsoft Teams matter for hybrid work, meetings and CRM.
Rob Scott · 16 Apr 2024
Kramer's AVoIP Receives Praise at Belfast Church
Kramer AVoIP and Kramer Control help Cregagh Presbyterian Church boost hybrid worship with KDS-EN7, KDS-DEC7 and SL-240C.
James Stephen · 15 Apr 2024
Zoom's Transformative Workplace Platform Now Generally Available
Zoom Workplace is now generally available, with AI Companion, Meetings, Team Chat and Workspaces upgrades to boost collaboration and productivity.
Kieran Devlin · 15 Apr 2024
UC Round Table: CPaaS and Integrated Workflows
Why CPaaS now matters for integrated workflows: Zoom, Cisco and HORISEN on AI, APIs, automation, security and Webex Connect. Published on UC Today.
Kieran Devlin · 15 Apr 2024
NYC Restaurants Trial Remote Cashiers Taking Orders By Zoom
NYC restaurants trial Zoom cashiers from the Philippines, showing how video conferencing, remote work and automation could cut labour cos
Kieran Devlin · 15 Apr 2024
K-array Speakers Chosen for World of Molecular Biology
K-array Tornado speakers gave EMBL’s World of Molecular Biology clear, discreet AV for scientific kiosks.
James Stephen · 12 Apr 2024
Gartner Magic Quadrant for Event Technology Platforms 2024
Why the first Gartner Event Technology Platforms Magic Quadrant matters for hybrid events: Cvent, RainFocus, Bizzabo, Zoom and more. Published on UC Today.
Rebekah Carter · 11 Apr 2024
AVer, Biamp Partner On Innovative Camera Tracking Solution
AVer and Biamp’s camera tracking joins Parlé Beamtracking mics and Tesira DSP to improve meetings and classrooms.
Kieran Devlin · 10 Apr 2024
Cloud Voice Compliance: Latest Giant UC Platform Integrations Deliver Big
Voice calling via today’s giant cloud-powered unified communication platforms is revolutionizing enterprises everywhere.
Simon Wright · 10 Apr 2024
Private or Public? Choosing the Right UC Cloud
Ageing hardware and outdated PBX systems are pushing many businesses to cloud-based communication and collaboration platforms.
Rebekah Carter · 10 Apr 2024
Google Workspace Launches Vids Productivity App
Google Workspace’s AI Vids app helps enterprises create collaborative video in-browser with Gemini, Drive and Workspace.
Kieran Devlin · 10 Apr 2024
Microsoft Is Bringing Desk Booking Features to Teams
Microsoft is adding desk booking to Teams, giving hybrid workers desk reservations and IT admins Microsoft Teams Rooms Pro data.
Kieran Devlin · 9 Apr 2024
New Senate Bill would Require Zoom and Teams to be Interoperable
The US Senate has proposed a new bill requiring UC and collaboration platforms used by the US federal government to be more secure and interoperable…
Kieran Devlin · 9 Apr 2024
UCaaS: Unpacking the Challenges and Opportunities for Partners
Why partners struggle with UCaaS sales and how AI and vendor support can help. Published on UC Today with Intermedia, Tom Wright and Jon Arnold.
Tom Wright · 8 Apr 2024
Big UC News from Microsoft, Cisco, Google, AT&T, Brightspeed and RingCentral
Microsoft, Cisco and Google move on Teams, AI skills and UCaaS as AT&T and Brightspeed-RingCentral boost enterprise comms.
Kieran Devlin · 5 Apr 2024
The Top 8 Benefits of Room Management Software
If you don't already have room management software to help you organize and distribute resources in your business, you're probably facing a lot of…
Rebekah Carter · 5 Apr 2024
How to Compare Conference Room Management Technology
Conference room management now has to handle hybrid work, bookings and space use. Published on UC Today, compare features, integrations and UX.
Rebekah Carter · 4 Apr 2024
CallTower Upgrades Webex Calling With MMS and SMS Capabilities
CallTower adds MMS and SMS to Cisco Webex Calling with CT Text, bringing translation, tracking and secure texting in one platform.
Kieran Devlin · 3 Apr 2024
AVer, Xilica Partner On Groundbreaking Camera Tracking Solutions
Why it matters: AVer and Xilica’s voice-based camera tracking cuts operator needs for hybrid spaces, with Pro AV cameras, Sennheiser, Shure and Yamaha support.
Kieran Devlin · 3 Apr 2024
Beyond the Buzzword: Unveiling the Practical Realities of AI in Business Communications
Why AI matters for business communications: RingCentral’s RingSense, RingCX and AI APIs aim to improve CX, sales and collaboration. Published on UC Today.
Tom Wright · 3 Apr 2024
LAMDA Takes Audio Tech to Next Stage With Shure Partnership
LAMDA’s Shure Axient Digital Wireless upgrade, supplied by Autograph Sound, gives students hands-on industry audio tech and cuts long-term rental costs.
Kieran Devlin · 2 Apr 2024
Microsoft to Greatly Expand User Control Over Teams Notifications
Microsoft’s Teams patent could give buyers finer control over notifications, chats and privacy across Microsoft 365, Copilot, Edge and Skype. Published on UC To
Kieran Devlin · 2 Apr 2024
Big UC News from Zoom, Cisco Webex, Cavell Group and Microsoft
Zoom Workplace, Cisco Webex devices, Cavell UCaaS research and Microsoft Copilot recap could reshape hybrid work. Published on UC Today.
Kieran Devlin · 29 Mar 2024
5 Takeaways from Channel Partners
Channel Partners takeaways show why EX, AI, POTS replacement and GoTo Contact Center Pro matter for UC and CC buyers.
David Dungay · 28 Mar 2024
GoTo Upgrades Portfolio With Swathe of New AI Features
GoTo has upgraded its portfolio with a swathe of new AI features and over 60 product updates.
Kieran Devlin · 28 Mar 2024
ViewSonic Launches New Microsoft Teams Rooms Bundles
ViewSonic has announced new Microsoft Teams Rooms bundles for seamless communications and collaboration.
Kieran Devlin · 27 Mar 2024
Lenovo Expands ThinkSmart Portfolio to Upgrade Meeting Rooms
Lenovo has expanded its ThinkSmart portfolio to support businesses upgrading their smart meeting rooms.
Kieran Devlin · 26 Mar 2024
UCaaS and CCaaS Convergence, AI and User Choice Set the Pace in 2024
UCaaS and CCaaS convergence, AI and user choice are reshaping 2024, with Enreach helping buyers cut cost and simplify communications. Published on UC Today.
George Malim · 26 Mar 2024
Cisco Webex Unveils New Collaboration Devices For Seamless Hybrid Working
Cisco Webex launches Board Pro G2 and Desk Phone 9800 for hybrid work, with AI, Microsoft Teams Rooms, Cisco Spaces and Control Hub. Published on UC Today.
Kieran Devlin · 25 Mar 2024
Zoom, Avaya Partner To Offer Advanced Collaboration Experiences
Zoom and Avaya have partnered to deliver advanced collaboration to global businesses.
Kieran Devlin · 25 Mar 2024
Zoom Upgrades AI Companion With Conversational 'Ask' Interactivity
Zoom’s Ask AI Companion adds conversational AI across Workplace, Meetings, Mail, Calendar and Zoom Phone, cutting admin and boosting productivity. Published on
Kieran Devlin · 25 Mar 2024
Zoom Launches Workplace, Its Groundbreaking Collaboration Platform
Zoom Workplace unifies Meetings, Team Chat, Rooms and AI Companion, giving workplace buyers a single collaboration hub. Published on UC Today.
Kieran Devlin · 25 Mar 2024
Big UC News from Microsoft, Zoom and Cisco
Microsoft Launches Unified Teams Work and Personal App, Appoints DeepMind Co-founder As New CEO of AI Division Microsoft is launching its unified Teams…
Kieran Devlin · 22 Mar 2024
Atlona Expands AV Omega Series To Empower Collaboration
Atlona has expanded its Omega Series of AV and collaboration solutions, introducing two new switchers, including audio ducking.
Kieran Devlin · 21 Mar 2024
Affordable Meeting Rooms: Tips for Budget-Friendly Small Meeting Rooms
Designing affordable meeting rooms that still contribute to exceptional productivity and collaboration can seem challenging.
Rebekah Carter · 20 Mar 2024
How to Compare Small Meeting Room Tech for Your Teams
Compare small meeting room tech for Microsoft Teams, AI video bars, displays and kits to cut costs and boost collaboration.
Rebekah Carter · 20 Mar 2024
Elevating UCaaS CX with Microsoft Copilot
Why UCaaS buyers should care: Microsoft Copilot could automate Teams, PowerPoint and SharePoint workflows, with CallTower, Cisco Webex and Zoom insights. Publis
Gabriel Avner · 20 Mar 2024
Small Meeting Room Technology Essentials for Prime Productivity
Small meeting room technology is a must for many businesses today. Even as companies encourage employees back into the traditional office environment…
Rebekah Carter · 20 Mar 2024
Deltapath Cloud-Based Phone System Review: How to Modernize SMB Communications
SMBs can modernise with Deltapath’s cloud phone system, gaining voice, video, SMS, CRM integration and Dolby noise cancellation. Published on UC Today.
Simon Wright · 19 Mar 2024
AT&T Business and Cisco Explore the Rise of the Mobile-Centric Workplace
Mobility in the workplace isn’t a new concept, particularly in today’s world, where every employee needs flexibility in the way they communicate and…
Rebekah Carter · 19 Mar 2024
Microsoft, NVIDIA Reveal Major AI Innovations for Enterprises
Microsoft and NVIDIA expand Azure, Copilot and Microsoft 365 AI with GB200, DGX Cloud and Omniverse. Published on UC Today, why it matters for enterprise buyers
Kieran Devlin · 19 Mar 2024
How Conversation Analytics Boosts Cross-Department Collaboration
Conversation analytics helps finance, sales, marketing and HR share unified insights, using AI, NLP and omnichannel data. Published on UC Today.
Rebekah Carter · 19 Mar 2024
LeapXpert Unveils Maxen AI to Transform Client Comms
LeapXpert’s Maxen AI is now generally available, boosting compliant client comms with insights from WhatsApp, iMessage, SMS, Slack and Microsoft Teams. Publishe
Kieran Devlin · 18 Mar 2024
Striking Gold: How to Mine the Wealth of Data Created by UC Platforms
RingCentral Business Analytics uses UC data, AI and machine learning to help IT and business leaders cut costs, improve CX and security.
Tom Wright · 18 Mar 2024
Microsoft Launches Unified Teams Work and Personal App
Microsoft’s unified Teams app simplifies work and personal switching, meeting access and notifications. Published on UC Today, preview starts in April.
Kieran Devlin · 18 Mar 2024
Big UC News from Microsoft, Tango Networks, RingCentral and Optus
Microsoft’s Copilot for Security Arrives in April, Planner in Teams Now Available In Public Preview Microsoft is launching its Copilot for Security…
Kieran Devlin · 15 Mar 2024
EU Commission's Microsoft Use Allegedly Violates Privacy Rules
Why Microsoft 365 privacy rules now matter for EU buyers: the Commission faces EDPS scrutiny over data transfers, EUDPR and Microsoft.
Kieran Devlin · 12 Mar 2024
Microsoft, CommBank Announce Gen AI-Focused Partnership
CommBank and Microsoft are deepening a Gen AI partnership using Copilot, Microsoft 365, GitHub Copilot and cybersecurity to improve banki
Kieran Devlin · 11 Mar 2024
Fake Zoom, Skype and Google Meet Sites Are Spreading Malware
Fake Zoom, Skype and Google Meet sites are spreading malware, exposing Android and Windows users. Published on UC Today, Zscaler details RATs and typosquatting.
Kieran Devlin · 11 Mar 2024
Microsoft Stops Support for Android Apps on Windows 11
Microsoft has announced plans to remove support for Android apps on Windows 11, having only introduced support in October 2021.
James Stephen · 11 Mar 2024
WhatsApp Adds Label Indicating Which Chats Are Encrypted
Why it matters: WhatsApp is adding an end-to-end encrypted label with a lock icon, boosting transparency for Beta users as Meta expands Signal protocol chats.
Kieran Devlin · 11 Mar 2024
Meta Details WhatsApp's Interoperability Plan
Why it matters: WhatsApp interoperability could let Meta and third-party services keep end-to-end encryption under the EU DMA. Published on UC Today.
Kieran Devlin · 7 Mar 2024
Voice Calling: How Smart UCaaS Integration Dials Up Opportunity for Managed Service Providers
Voice integration can speed UCaaS go-to-market and compliance. Published on UC Today, Dstny for Service Providers connects Microsoft Teams, Cisco Webex and Zoom
Simon Wright · 6 Mar 2024
i3-Technologies Kickstarts RSC Anderlecht's New Collaboration Age
i3-Technologies has kickstarted RSC Anderlecht's new collaboration age by upgrading its meeting rooms and devices infrastructure.
Kieran Devlin · 5 Mar 2024
Big UC News from Zoom, Microsoft, X and Apple
Zoom AI Companion tops 500,000 accounts, while Microsoft, X and Apple signal major AI shifts for workplace tech buyers. Published on UC Today.
Kieran Devlin · 1 Mar 2024
The Biggest Virtual Meeting Faux Pas – UC Today Poll Reveals All
As virtual meetings continue to dominate the modern workspace, navigating these digital interactions with professionalism is crucial.
Tom Wright · 1 Mar 2024
Vyopta Launches AI Tech Support System ‘Aviator’
Vyopta’s Aviator AI support system speeds troubleshooting, onboarding and UCaaS migrations with real-time, context-aware help.
James Stephen · 29 Feb 2024