For years, large enterprises have been reaping the investment rewards in innovative, feature-rich, unified communication stacks. They have benefitted from internal workforce efficiencies, increased productivity, streamlined workflows, and enhanced customer experience.
For many small to mid-sized businesses looking on, transforming their traditional telephony into modern, cloud-powered communication systems may have seemed like complex and expensive over-engineering.
That's until now.
Today, SMBs want (and can have) the same powerful, unified communication functionality that consumers have come to expect whenever they interact with brands and organizations. Systems tailored to respond to the specific needs of SMBs need not be massive, overly complex, or expensive. In fact, the transition from the old to the new can be surprisingly easy, swift, and painless.
Like its competitors in the Unified Communications space, such as RingCentral, 8x8, Dialpad, and Ooma, Deltapath provides a unified workplace experience for its customers. Its new 'one-stop-shop' bundled phone service for the US SMB market, however, presents a unique and differentiating offering from its competitors. Perhaps the most critical factors distinguishing Deltapath from its competitors are its user-centric flexibility, unwavering transparency, customer support, and its offering of Dolby’s background noise cancellation feature.
Let's take a closer look at the features and benefits.
Deltapath Cloud-Based Phone System Review: Features
Business phone - Experience a feature-rich desktop and mobile app to make and receive voice calls, auto-attendant, voicemail, and call routing. These features enhance customer service, ensuring calls are answered promptly or directed to the proper departments or individuals quickly, improving customer satisfaction. Customers also receive premium Polycom business phones with every plan. They are renowned for their speakerphone quality, audio acoustics, innovation, and user-centric design.
Business SMS - Businesses can easily extend their reach outside their company. Engage in business-to-business and business-to-consumer text messages in a one-to-one or group chat.
Instant Messaging - Real-time internal colleague communication results in information flowing faster between employees. As a result, employees can address customers' needs quickly and more confidently by chatting with each other and supervisors.
Video Conferencing - Entirely web-based, so no application installations are required. Plus, it remains compatible with traditional video conferencing systems like SIP and H.323 endpoints, which offers significant cost savings. Companies like Zoom and RingCentral charge for integrating these endpoints.
CRM Integration – Out-of-the-box frictionless integration with popular customer relationship management systems such as Salesforce and Zendesk enables users to quickly access customer information and telephone functions such as hold and call transfer in a single window during a call without switching screens or applications or picking up a desk phone.
