Jabra PanaCast 50 Video Bar System Update Brings Flexibility and Enhanced Security to Video Conferencing
Why it matters: Jabra’s PanaCast 50 Video Bar System update adds AI, BYOD, MDEP security and Intelligent Meeting Space for better video conferencing. Published
Simon Wright · 2 Apr 2025
Cloud PBX: How the Yeastar P-Series Cloud Edition is Set to Power a Booming 2025
High-quality, cost-effective communication? It’s all about the software. Sure, nothing is possible without the handsets, the interfaces, and the cabling…
Simon Wright · 12 Mar 2025
Video Conferencing: How to Turn Small Meeting Rooms into Big Collaboration Spaces
Remember the giant meeting room? For some small-medium-sized businesses, it was perhaps the only meeting room.
Simon Wright · 12 Mar 2025
Hotels Focus: Why Feature-Rich Telephony Can Enhance Day-to-Day Operations
Yeastar’s P-Series Hotel Management module streamlines hotel operations with PMS integration, Linkus, IVR and BYOD.
Simon Wright · 30 Jan 2025
Video Conferencing: Are You Ready for a Smarter 2025?
Jabra says AI, Microsoft Copilot, Zoom AI Companion and secure hardware will drive smarter 2025 video conferencing and meetings.
Simon Wright · 24 Jan 2025
How to Streamline Enterprise Management of Zoom Spaces and Zoom Phone
Zoom is on the march – powering more and more conversations for large enterprises with multi-platform unified communication stacks.
Simon Wright · 13 Jan 2025
Contact Center AI: How Fewer Human Agents Can Result in Greater All-Round Performance
Why contact centres can cut headcount and improve service: Lynes AI Operator brings AI telephony, IVR replacement, transcripts and multilingual support. Publish
Simon Wright · 3 Jan 2025
Contact Center: How MSPs Can Bag a Big Slice of the Booming SMB Market
MSPs can win SMB demand for simple contact centre tools. Published on UC Today, Kakapo Systems’ Cisco Broadsoft Unity plug-in deploys in minutes.
Simon Wright · 27 Dec 2024
AI Telephony: Why Reducing Agent Headcount is No Longer a Taboo Conversation
Lynes says AI telephony will cut contact centre headcount as AI agents, IVR and conversation intelligence reshape UC stacks.
Simon Wright · 23 Dec 2024
Cloud Hosted PBX: How to Maximize the Managed Service Provider Opportunity
UC Today covers leading global UCaaS vendor Yeastar and why its cloud-based PBX resellers are winning big.
Simon Wright · 17 Dec 2024
Contact Centre: How to Seamlessly Consolidate Customer Interaction
Why contact centre and CRM consolidation matters: Kakapo Unity, Cisco Broadsoft and major CRMs bring omnichannel data, screen pops and one UI. Published on UC T
Simon Wright · 16 Dec 2024
Unified Communication Management - Why Data Security is Key
Why security now underpins UC provisioning automation for Cisco, Microsoft, Zoom and Avaya, as Kurmi protects data, workflows and access. Published on UC Today.
Simon Wright · 9 Dec 2024
2025: Five Hot Topics for the New Year Ahead
Daisy Corporate Services flags 2025 priorities: FinOps, sustainability, private 5G, edge computing and AI data strategy.
Simon Wright · 9 Dec 2024
Channel Partnership: How Vendor Culture Can Help Deliver Reseller Success
NTA’s EOT shift boosts stability for reseller partners, with employee ownership supporting hosted telephony and productivity.
Simon Wright · 29 Nov 2024
IoT: Why Surfing the Internet of Things Wave is a Giant Channel Opportunity
Why IoT now matters: Gamma’s FUSION IoT and Epsilon bring 5G, eSIMs and multi-network tariffs that help MSPs, VARs and SIs sell smarter. Published on UC Today.
Simon Wright · 26 Nov 2024
Audio Video: The Evolution of the Modern Workplace
The world has come a long way since the first headset users jumped on a call. Way back to even before Skype for Business began revolutionizing remote…
Simon Wright · 22 Nov 2024
Reseller Opportunity: Why it Pays to Put Constant Evolution at the Heart of Vendor Partnership
The answer is yes. Now, what’s the question? It’s a mantra that demonstrates businesses’ unequivocal ability to do right by their customers, regardless of…
Simon Wright · 21 Nov 2024
Outage-Proof Your Business: The Case for Outsourcing Business Continuity
How ready are you or your customers for a critical communication failure? Service outage, malicious actions, natural disasters, supplier failures…
Simon Wright · 20 Nov 2024
CPaaS: Why Affordability and Support are Potent Market Differentiators
Why affordability and support matter in CPaaS: Voxology cuts prices 30% while boosting customer service, onboarding and platform reliability. Published on UC To
Simon Wright · 19 Nov 2024
Microsoft Teams Optimization: How Outage Early Warning Can Save Time and Money
Microsoft Teams outages now have earlier warning, helping MSPs and IT cut tickets, reduce support costs and protect productivity with Martello Vantage DX.
Simon Wright · 13 Nov 2024
Education Focus: How Digitisation Offers Best-in-Class Returns on Investment
Digitisation can cut telephony costs and improve school communications. Published on UC Today, Yeastar Cloud PBX adds IVR, security and collaboration.
Simon Wright · 6 Nov 2024
Microsoft Teams: Five Top Tips on Optimizing Performance
Microsoft Teams performance issues can hit productivity, so UC Today’s tips on monitoring, SBCs, MTRs and Martello Vantage DX help IT fix blind spots.
Simon Wright · 6 Nov 2024
Technology Distribution: How Partnership is Powering Reseller Profitability
Successfully servicing a customer’s needs is often a team game. In the technology channel, where the wholesale model is at its most prolific, the players’…
Simon Wright · 4 Nov 2024
HPE GreenLake: The Digital Transformation Accelerator
HPE GreenLake helps enterprises modernise hybrid cloud with AI, pay-per-use flexibility and lower energy use. Published on UC Today.
Simon Wright · 28 Oct 2024
CCaaS: Why the SMB Market is an MSP Opportunity
Why SMBs need CCaaS now: Kakapo Systems’ Unity Contact Centre helps MSPs and SIs sell omnichannel voice, email, webchat and reporting. Published on UC Today.
Simon Wright · 24 Oct 2024
UCaaS/CCaaS: How a Truly Single Solution Delivers the Ultimate in Seamless Efficiency
See why a native UCaaS and CCaaS platform from Lynes, with AI conversational intelligence, cuts integration and training.
Simon Wright · 23 Oct 2024
Digital Workplace Management: Why Proactive Monitoring of Microsoft Teams Supports Enhanced Performance
Martello Vantage DX gives proactive Microsoft Teams and O365 monitoring, helping IT spot outages early and protect productivity.
Simon Wright · 16 Oct 2024
Audio: Why Call Quality Enhancement is Worth Shouting About
Noise is a nuisance. It distracts us and interrupts our concentration. During a conversation, it can throw us off course or, worse still, cause us to…
Simon Wright · 15 Oct 2024
Technology Distribution: Why it Pays to Put Expertise at the Heart of Any Partnership
It’s right to demand a lot from those with whom we do business. Whether on products or services, our investment is rightly important to us – indeed, it…
Simon Wright · 7 Oct 2024
Conversational Intelligence: How to Turn Customer Interaction Data into High Value Insight
Why it matters: Lynes has added baked-in conversational intelligence to its UCaaS omnichannel platform, using NLP and machine learning to turn customer interact
Simon Wright · 7 Oct 2024
Business Continuity: How to Protect Against the Damage of Disruption
When disaster strikes, it pays to be able to recover. Indeed, in business, it’s now crucial to prove that the ability to do so exists even before the…
Simon Wright · 30 Sept 2024
Why Connected Health is a Prescription for Reseller Growth
AVer Europe says medical-grade cameras, AI and telemedicine are driving connected health, patient monitoring and reseller growth.
Simon Wright · 30 Sept 2024
Regulatory Surveillance: How AI Can Detect More Risk in Fewer Communications
AI cuts false positives in regulated communications surveillance, helping banks and law firms detect more risk with fewer reviewers. Published on UC Today, with
Simon Wright · 26 Sept 2024
Cloud PBX: How to Maximize the Remote Working Opportunity
Any time, any place, anywhere – today’s workforce is more mobile than ever before.
Simon Wright · 23 Sept 2024
Regulatory Compliance: How to Reduce False Positive Communication Rule Breaches
Reduce false positive communication rule breaches and cut review costs. Veritas AI, Microsoft, WhatsApp, Slack and omnichannel compliance explained on UC Today.
Simon Wright · 19 Sept 2024
Horizon with Webex: How to Boost the Benefits of Cloud-powered Telephony
Gamma’s Horizon with Webex adds cloud telephony, AI transcription, CRM, Teams and contact centre tools to Cisco Webex.
Simon Wright · 18 Sept 2024
Cloud Voice: How Digital Experience Monitoring Keeps the Phones Ringing
It’s an omnichannel world, however voice calling is THE most essential component of any communication stack.
Simon Wright · 11 Sept 2024
Exertis AV: How the Rise of Unified Communications is Powering Reseller Growth
IT, AV, UC: the convergence of enterprise technology is at the heart of the way in which the world now works.
Simon Wright · 5 Sept 2024
Avaya and CallCabinet: How to Standardize on a Single Call Recording Platform
Why Avaya buyers should standardise on one compliant call recording platform: CallCabinet extends Aura and IP Office with SaaS analytics, GDPR-ready compliance,
Simon Wright · 2 Sept 2024
Cisco/Microsoft Integration: How to Offer the Best of Both Worlds
Cisco Broadsoft users can bridge Microsoft O365, Teams and Dynamics with Kakapo Unity. Published on UC Today, it cuts call handling friction and boosts CRM data
Simon Wright · 29 Aug 2024
Video Conferencing: Why High Quality Audio Matters
Want great audio video? Then it all starts with great audio. Stands to reason, right?
Simon Wright · 26 Aug 2024
Cisco Broadsoft: How to Shorten the Voice Call Wait
It’s the automated voice call message everyone dreads: ‘You are number 20 in the queue…the waiting time is approximately 10 minutes.’ Thankfully, there…
Simon Wright · 22 Aug 2024
Contact Centre: How to Boost Customer Satisfaction and Agent Experience
Why CCaaS now matters: Daisy Corporate Services says Microsoft Teams, WhatsApp, Meta, X and AI can lift C-SAT, revenue and agent experience. Published on UC Tod
Simon Wright · 21 Aug 2024
Video Conferencing: How a Virtual Office Redesign Can Empower Hybrid Working
How big is your office? What shape is it? Do you make the most of its spaces? In a tech-dependent world, these are questions many businesses would be…
Simon Wright · 13 Aug 2024
CPaaS: The Seamless Smarts of the All-in-One-Place Platform
Why workplace buyers should care: NFON’s Cloudya unifies cloud PBX, UC, Microsoft Teams, CRM and SIP Trunk in one platform. Published on UC Today.
Simon Wright · 6 Aug 2024
Voice for UCaaS: How to Offer Webex Calling and Microsoft Operator Connect
Service providers gain choice and growth by offering Webex Calling and Microsoft Operator Connect via Dstny, with Iristel on UC Today.
Simon Wright · 31 Jul 2024
Cloud PBX: How Affordable Digitization Can Transform SMB Communications
The clock is ticking on the big UK traditional telephony switch-off. As a result, for millions of small businesses, the digitisation of their voice…
Simon Wright · 29 Jul 2024
Microsoft Teams Voice: How Seamless Integration Dials-Up MSP Opportunity
What’s not to like about Microsoft Teams? In today’s work-from-anywhere world, the giant cloud-powered platform has become the go-to solution for…
Simon Wright · 24 Jul 2024
Data Management: How to Ensure Complete Compliance
Veritas off-channel signalling helps banks and regulated firms detect Slack, Teams and Webex risks for compliant data capture.
Simon Wright · 23 Jul 2024
Hosted Telephony: Why the Mobile-First Revolution is a Giant Growth Opportunity
Mobile-first hosted telephony is opening growth for MSPs and resellers. Published on UC Today, NTA’s MobeX rivals Microsoft Teams and Cisco Webex.
Simon Wright · 10 Jul 2024
Digital Communication Governance: How to Ensure Operator Connect Compliance
Voice calling via Microsoft Teams is one of the great digital enablers. That’s because - for many historically Microsoft-dependent businesses large and…
Simon Wright · 8 Jul 2024
The Challenges, Risks, and Rewards of Group Messaging with Clients
Group chat - a text conversation between three or more users - is an integral part of modern personal life, whether it happens on WhatsApp, iMessage, or…
Simon Wright · 8 Jul 2024
Digital Workplace Management: How Full Stack Observability Supports Enhanced Communication
VOSS Solutions’ full stack observability helps IT monitor Microsoft Teams, Cisco Webex and Zoom, cut downtime and speed fixes.
Simon Wright · 3 Jul 2024
Call Quality Assurance: Why Interaction Monitoring Improves Customer Satisfaction
It’s tough out there for brands and businesses. Regardless of sector or size, selling or serving is a constant competition – customers are just as likely…
Simon Wright · 3 Jul 2024
Webex Calling: How the Latest Voice Compliance Integration Has Everything Covered
Why it matters: Theta Lake’s new Webex Calling integration adds compliant voice capture, archiving and risk detection for Cisco Webex Go, SMS and CDRs. Publishe
Simon Wright · 3 Jul 2024
Video Conferencing: How to Extract Higher Value from Hybrid Working
You have to hand it to hybrid working. Happier staff, lower overheads, increased productivity – what’s not to like?
Simon Wright · 3 Jul 2024
Communication Service Providers Look to the Cloud as Traditional Technologies Dwindle
CSPs need cloud UCaaS and CCaaS as Microsoft Metaswitch and Cisco BroadSoft fade. Published on UC Today, Intermedia offers Teams integration.
Simon Wright · 2 Jul 2024
CPaaS: Why Enhanced Collaboration Capability Increases Customer Satisfaction
Why it matters: CPaaS, UCaaS and Lynes unify voice, video, chat, CRM and AI to boost collaboration, agent productivity and customer satisfaction. Published on U
Simon Wright · 2 Jul 2024
AI: Are You Ready?
How ready is your business for AI? Have you deployed tools already? Are your people adopting them?
Simon Wright · 24 Jun 2024
Hosted Telephony: How Managed Service Providers Can Enhance and Protect Profitability
NTA says white-label hosted telephony, SIP-agnostic hardware and auto-provisioning can protect MSP margins.
Simon Wright · 19 Jun 2024