There’s a lot of junk in today’s modern business communications.
Deals of the Day, spurious research papers, sales solicitations, job vacancies: millions of useless – yet potentially harmful – emails, texts, and messages landing every day.
For regulated businesses, such as banks, insurance companies, and legal firms, only a minority of electronic communications breach compliance rules or, worse still, are an attempt to commit a cyber crime.
Sifting out the sinister from the innocuous is a constant and expensive business – expert, highly-paid human reviewers employed by the thousand to scroll through manually looking for the threats.
False positives – those unwanted but innocent communications that can be safely ignored – clog up the system and waste valuable time and money. Deploying tools that can automatically detect, tag, and remove false positives can reduce that inefficiency by up to 98% and, just as significantly, help identify more risk.
All that is needed is a technology partner with the solution and the expertise to make it happen.
“Regulated businesses must police themselves in order to minimise any inadvertent breaching of strict rules around what can and cannot be said in an electronic communication – the reviewers on whom that depends need to be fishing for risk in a pool that is as small and as potentially-yielding as possible,” says Chris Stapenhurst, Senior Principal Product Manager at leading data management experts Veritas, whose discovery, surveillance, and file analysis products can help achieve that.
“A compliance team might be working super-fast and doing a great job but, if all it is being served up is garbage, it isn’t going to lower risk for the firm. It’s not going to find regulatory violations; it’s just going through the motions.
“Deploying pre-programmed models to proactively identify junk can quickly reduce the number of communications which warrant closer scrutiny.”
Of course, the challenge has intensified due to the proliferation of omnichannel unified communication systems. Communications that were once voice-only are now exchanged via email, SMS, and third-party messaging platforms such as WhatsApp, Slack and others.
UC platform providers – as well as end user organisations – must therefore ensure they can deploy as much technological support as possible to minimize the impact.
