You’ve packed your technology stack with the tools to drive stellar engagement.
You’ve integrated with Microsoft Teams, Cisco Webex, Zoom, or any one of the plethora of powerful unified platforms now at the heart of the modern enterprise communication ecosystem.
Thing is, your connectivity may depend on different providers in multiple geographical territories; your offices may be many in number and located around the world; and your hundreds (or thousands) of end points may be scattered far and wide.
How can you be certain it is all functioning as it should? Who tells your central IT team if something goes down? And how do you swiftly diagnose and fix the problem?
Seeing it all and – just as importantly – constantly stress testing it all is crucial. For those enterprises and their technology service providers, partnering with experts is key.
“Enterprises derive huge value from providing a UC platform that empowers a geographically- dispersed workforce to collaborate seamlessly across locations; however, that places the onus on IT departments to ensure smooth operations on a global and local scale – the effective management, monitoring, and control of the entire infrastructure is therefore essential,” says Tim Jalland, Solution Manager at leading digital workplace management software provider VOSS Solutions, whose Insights performance analysis platform delivers on all fronts.
“The UC landscape is complex. Increasingly, the focal point of these solutions revolves around a unified cloud platform such as Microsoft Teams, Cisco Webex, or Zoom, offering a spectrum of features including calling, video conferencing, messaging, meetings, and file sharing.
In practice, this core is complemented by a myriad of other elements within the corporate infrastructure, internet infrastructure, and home networks of remote workers, to form a comprehensive solution. It’s crucial that the entire UC stack delivers the uninterrupted benefits it has promised.”
In the case of VOSS Solutions, ‘Full Stack Observability’ is provided by single-pane-of-glass analytics functionality, presented via clear and easy-to-understand reporting dashboards, and supported by smart 24/7 synthetic testing – the deployment of BOTs into regional sites and offices to simulate and measure user activity.
For example, is connectivity being maintained everywhere? How long is it taking to join a Microsoft Teams meeting? Are all business-critical phones ringing when they should?
