Avaya’s enterprise-focused Aura and SMB-friendly IP Office platforms are the main-stay communication platforms for many businesses.
Users are familiar with their functionality and reliability, and organizations using Avaya are often invested for the long term due to that stability. As of 2024, Avaya's market share is notable across these two key products, which underscores Avaya's strong presence in the business communications industry worldwide.
However, increasingly demanding call recording, embedded AI analytics and compliance mandates mean those platforms must be complemented with tools able to meet that challenge and not require migration off of them.
The key to frictionless success? Partnering with a vendor that has flexible and adaptable solutions which extend capabilities on existing communications platforms. This means Avaya customers can take advantage of modernized capabilities and technology.
“Whether you’ve deployed Avaya exclusively across your business or have a mixed UC landscape, you require technology solutions that grow and adjust to your shifting communications environment,” says Ryan Kahan, CEO of CallCabinet.
“This is where our SaaS platform-agnostic capability is unique in the industry – allowing businesses to standardize on one compliant call recording and analytics solution and seamlessly capture and analyze conversation data from across any platform.”
In the case of Avaya platforms, CallCabinet's cross-platform compatibility ensures that Avaya calling data is not overlooked. Their solutions provide a unified view of all conversations, regardless of the platform they originate from.
Without compromising data sovereignty, the solution aggregates all of the data into a single pane of glass view. This ensures uniformity in how you access, interact, and maintain compliance, quality assurance, and data intelligence.
Once applicable only to the financial services sector, data privacy regulations are quickly becoming law for most industries across the globe. From PHI, PII, PCI DSS and Dodd-Frank to GDPR, POPIA and many more, regulatory adherence is now also non-negotiable for other industries such as retail and healthcare.
