Anytime, anyhow, anywhere – today’s modern workforces have never been so agile.
They work from the office, they work from home, they even work from the coffee shop, train, or park.
For employees, that flexibility has reimagined the work landscape and redefined their work-life balance whilst simultaneously (in many cases) increasing productivity. For employers, costs have decreased as a result of previously-essential office space now becoming less so; and expensive travel to physical meetings becoming almost completely unnecessary.
It’s not just internal collaboration either. Customer communication is becoming increasingly diverse too. Contact centres need to provide a truly 24/7 omni-channel experience at an affordable price.
All of this enhanced agility, functionality, and unification of the business communication stack is of course reliant on the deployment of tools and solutions that maximise digital transformation opportunities.
Finding the Right Vendor
For organisations (regardless of size or vertical sector) and their technology providers, picking a powerful, cloud-powered, all-in-one-place platform that brings it all together can be a differentiating decision.
“All businesses should be keen to modernise their internal and external communication and collaboration capabilities because, in today’s world, there is no such thing as a fixed office and no such thing as fixed office hours,” says Myles Leach, Managing Director of NFON UK, whose innovative ‘Cloudya’ hosted telephony platform responds brilliantly to the challenge.
“Employees and customers have their own preferred channels of communication and their own preferred times at which to interact. It’s all about leveraging those new ways of working and simultaneously enhancing user experience for all parties.”
Cloudya Has It All
Cloudya is a clever software solution combining cloud PBX functionalities and all of the UC smarts a business needs, such as voice calling, video conferencing, voicemail, IVR, call queues, screen sharing, and CRM integration. There is also a Microsoft Teams integration and a SIP Trunk solution for on-premises requirements.
It is easy to set up, fast to configure, and smooth to integrate into an existing communication infrastructure. With only one number and inbox across any device, it is impossible for employees to miss important calls and messages.
