Zoom is on the march – powering more and more conversations for large enterprises with multi-platform unified communication stacks.
Makes sense, of course. Whether in the office or working remotely, people want to interact in their preferred way and via their chosen channel. And, like its main competitors Microsoft Teams and Cisco Webex, Zoom offers it all: voice calling and traditional business phone services, collaboration and meetings, persistent chat and marketing-leading video conferencing.
It’s super-simple for the end user, but what about at-scale security, provisioning and management? The Zoom native management portal provides some help, but it’s clunky and multi-phase. There are also the actual phone numbers to manage too – assigning, changing, and deleting where and when necessary. Many hands touch the data and there are too many manual steps for these tasks to be done on a regular basis.
For end user businesses and their IT Managed Service Providers, it pays to deploy software capable of centralizing, standardizing and streamlining all of the inter-dependent processes in ways which drive efficiencies and enhance user experience. It’s better still when that software is not tied to a single operator or technology provider in the domain but can be used to manage multiple vendors regardless of brand.
In fact, Zoom’s telephony and collaboration features are very often used in enterprises that also use telephony and collaboration by Microsoft and Cisco - making centralized management critical.
Picking the right vendor partner is therefore key.
“Zoom usage has grown fast among enterprise customers. Most large companies now have Zoom UC and Collaboration tools in use. The ability to automate license management, ensure secure changes and provision quickly and precisely can have a significantly positive impact on IT management costs,” says Micah Singer, CEO at leading global communications management software provider Kurmi.
Kurmi’s software has recently enhanced its multi-platform versatility by adding the capability to manage Zoom Phone users and to streamline creation of Zoom’s signature meeting rooms, Zoom Spaces.
