AV Leader Masterclass: Engineering Your Next-Gen Meeting Rooms With Crestron
Crestron shows why AI meeting rooms need purpose-built hardware, Collab Compute, 1 Beyond cameras, AutoMeasure and 80 Series touchscreens
Kieran Devlin · 29 Apr 2026
OpenAI’s Superapp is Coming: Is Your Strategy Ready for the Agentic Era?
OpenAI is merging ChatGPT, Codex, and Atlas into a single desktop superapp. We look at what the move means for enterprise productivity, workforce structure, and IT governance.
Marcus Law · 25 Mar 2026
Hybrid Work Exposed a Weak Link: The Standard-Issue Webcam
Educators and creators have been optimizing video for years – yet enterprise IT is only now beginning to catch up, and the widening gap between the…
Christopher Carey · 5 Mar 2026
Google and Microsoft Bring New Meet–Teams Interoperability to ISE 2026
Google and Microsoft announce two-way Direct Guest Join interoperability at ISE 2026, letting ChromeOS Google Meet hardware join Teams meetings and Windows Teams Rooms join Meet.
Marcus Law · 4 Feb 2026
Getting More from Your UC Security Tools: 5 Features You’re Probably Not Using
Unlock UC security features you already own. This comprehensive guide outlines 5 security capabilities that reduce enterprise risk.
Sean Nolan · 4 Feb 2026
Most Collaboration Strategies Are Misaligned. Here’s How to Get Yours Right
Why misaligned collaboration slows decisions: Published on UC Today, IDC and Shure map four archetypes and the right AV, BYOD and MTR tools.
Kristian McCann · 3 Feb 2026
Meta is Removing Microsoft Copilot and ChatGPT From WhatsApp: Key Takeaways For IT Leaders
Meta's new WhatsApp terms force ChatGPT and Copilot off the platform by Jan 2026. Here's what IT leaders need to know about the change.
Kieran Devlin · 27 Nov 2025
The Great UC Convergence: Why 2026 Will Finally Break Down the Walls
With Microsoft controlling 45.6% of the UC market, AI agents may force platform walls down by 2026. AI assistants, colleagues, and customers won't tolerate walled gardens that prevent cross-platform interaction across Teams, Webex, Zoom and more
Rob Scott · 26 Nov 2025
OpenAI's Jobs Platform Play: What HR and Recruitment Leaders Need to Know
OpenAI's mid-2026 AI recruitment platform promises to disrupt talent acquisition. Here's what HR and recruitment leaders need to know.
Kieran Devlin · 25 Nov 2025
Cisco Q1 2026 Earnings: Firm leans into AI infrastructure boom as orders surge by 13%
Cisco Q1 2026 earnings show 13% networking growth, signalling enterprise demand surge and strong fiscal momentum.
Christopher Carey · 13 Nov 2025
Tackling Collaboration Burnout in the Era of UC Complexity
Are your teams feeling drained by endless virtual meetings and app-switching chaos?
Christopher Carey · 13 Nov 2025
Neat opens London Experience Centre to power hybrid work and video collaboration growth
Neat launches its London Experience Centre to boost hybrid work and video collaboration, helping IT leaders explore next-gen UC.
Christopher Carey · 13 Nov 2025
Top UC Buyer Trends for 2026: Smart Collaboration & CX-Sourced Investment
Explore UC Trends for 2026 as collaboration evolves towards intelligence and integrated ecosystems for better outcomes.
Sean Nolan · 12 Nov 2025
Jabra Makes Its Meeting Room Portfolio Smarter With New Jabra Scheduler
Jabra has launched the Jabra Scheduler, a touchscreen panel designed to simplify meeting-room bookings and support hybrid work across modern offices.
Kristian McCann · 10 Nov 2025
IT leadership: Cisco’s Rob Lay on why only 13% of firms are AI-ready
Cisco’s Rob Lay explains why only 13% of firms are AI-ready and how strategy, infrastructure, and use cases create the AI readiness gap.
Christopher Carey · 7 Nov 2025
The Responsible AI Principles Gap in UC is Costing Companies Dearly
Discover how Responsible AI is transforming enterprise collaboration. Learn how to embed governance and transparency into your UC strategy.
Rebekah Carter · 7 Nov 2025
Collaboration Burnout: The Hidden Cost of UC Complexity
Collaboration burnout is hurting hybrid work productivity; published on UC Today, Tata Communications and Omdia highlight Teams, Webex, Zoom and UC complexity.
Christopher Carey · 6 Nov 2025
Microsoft Teams Enterprise Playbook: Driving ROI and Trust
Learn how to maximise Microsoft Teams enterprise ROI with proven strategies for adoption, AI integration, governance and secure collaboration.
Rebekah Carter · 6 Nov 2025
Why Microsoft Teams Adoption Fails — and How to Fix It
Many enterprises struggle with Microsoft Teams adoption. Learn why deployments stall and how training, governance, and AI unlock full ROI.
Rebekah Carter · 4 Nov 2025
Microsoft Teams Phone System ROI: Unlocking True Business Value for the Enterprise
Discover how Microsoft Teams Phone delivers 143% ROI through cost savings, productivity gains, and unified cloud communications.
Rebekah Carter · 31 Oct 2025
Snom Puts Video Front and Centre with V420 4K Camera
Snom launches V420 4K camera with C300, plus A350M and A170C headsets – professional audio and video for hybrid work.
Christopher Carey · 30 Oct 2025
Cisco and NVIDIA Launch AI-Ready Network Platform
Cisco and NVIDIA launch N9100 switches, Secure AI Factory, and AI-native wireless stack for scalable, secure AI infrastructure.
Christopher Carey · 30 Oct 2025
GoTo Targets School IT Complexity with Unified Communications Platform
GoTo Connect for Education unifies phones and messaging into one secure platform, helping teams simplify management and improve safety.
Christopher Carey · 29 Oct 2025
ChatGPT’s New “Company Knowledge” Turns AI Into the Enterprise Brain
OpenAI’s new ‘company knowledge’ feature for ChatGPT transforms AI from a chatbot into an enterprise search and decision engine.
Kieran Devlin · 27 Oct 2025
How Employee Engagement CPaaS Solutions Reduce Burnout and Improve Workflows
Discover how employee engagement CPaaS solutions automate workflows, reduce burnout, and enhance productivity across contact centers, healthcare, and logistics.
Rebekah Carter · 24 Oct 2025
How to Measure and Maximize Microsoft Teams ROI: The Enterprise Framework for Proving Value
Learn to calculate and improve Microsoft Teams ROI. Discover proven ways to boost productivity and show measurable enterprise value.
Rebekah Carter · 23 Oct 2025
Samsung and Google Just Dropped Galaxy XR – Android’s Big Leap Into the Mixed Reality Game
Samsung Galaxy XR brings Android XR, AI Gemini, and immersive media at half the price of Apple Vision Pro. Full review and hands-on insights.
Christopher Carey · 22 Oct 2025
Is Slack's 'Agentic OS' Reinvention the Future of Work Platforms?
Salesforce has redefined Slack as an agentic AI OS, turning the platform into a unified collaboration workspace for people, data, and agents.
Kieran Devlin · 21 Oct 2025
Anthropic’s Claude Integrates With Microsoft Teams and 365, Deepening Enterprise Roots
Anthropic integrates Claude AI with Microsoft 365 and Teams, marking a new phase in enterprise AI productivity.
Kieran Devlin · 20 Oct 2025
No Teams? No Problem. Microsoft Just Killed the Collaboration Excuse
Microsoft Teams is about to break one of its biggest boundaries. Soon, you’ll be able to start a chat with anyone who has an email address.
Christopher Carey · 16 Oct 2025
IT Leadership: What Imperial College London Teaches Us About AI in Hybrid Meetings
AI is transforming meetings, but true hybrid equality still depends on people, design and training—not just technology.
Christopher Carey · 16 Oct 2025
Owl Labs and Lenovo Unveil 360° Teams Rooms Solution to Enhance Hybrid Collaboration"
Owl Labs and Lenovo have partnered to launch a 360° Microsoft Teams Rooms solutions, designed to deliver fully integrated hybrid meeting experiences for the modern workplace.
Kristian McCann · 14 Oct 2025
Google Bets on AI Agents to Transform Enterprise Workflows
Google launches Gemini Enterprise, a no-code AI platform that lets IT teams deploy agents, automate workflows, and maintain security across the business.
Christopher Carey · 13 Oct 2025
The AI Readiness Reality Check: Is enterprise AI still stuck in pilot mode?
According to Riverbed AI's 2025 State of AI Readiness for AIOps Report just 12 percent of AI projects have been fully deployed across organizations.
Christopher Carey · 10 Oct 2025
How CPaaS is driving workflow automation - UC Roundtable
The communications landscape is evolving at an unprecedented pace, driven by the rise of intelligent platforms that integrate AI, automation, and multichannel messaging.
Christopher Carey · 10 Oct 2025
Dialpad Launches Agentic AI Platform to Boost Customer Service Automation
The announcement marks what the company describes as a generational shift in customer service technology.
Christopher Carey · 9 Oct 2025
Zoom Phone Surpasses 10Mn Seats as AI Drives the Next Wave of Business Communications
Zoom Phone surpasses 10 million seats, leading the way in AI-driven cloud telephony. Explore unified communications and collaboration.
Kieran Devlin · 9 Oct 2025
Gamma UCX: Simplifying UC Number Porting with Self-Serve Innovation
Gamma UCX simplifies number porting with self-serve control for Microsoft Teams, Webex and Zoom across Europe.
Kieran Devlin · 7 Oct 2025
IT Leadership: Inside Virgin Active’s Tech Transformation, From Smart Urinals to AI Workouts
At UC Expo 2025, Virgin Active’s Louise John reveals how AI, hybrid work, and smart fitness tech are transforming enterprise IT and wellbeing.
Kieran Devlin · 7 Oct 2025
How NHS IT Leaders Blend AI and Empathy to Strengthen Cybersecurity
From deep-fake scams to AI-powered phishing and automated ransomware, the narrative is often one of escalating threats.
Christopher Carey · 6 Oct 2025
Microsoft Launches 365 Premium to Rival ChatGPT Plus
The new plan, Microsoft 365 Premium, consolidates AI-powered Office features with the company’s productivity suite in a single, streamlined subscription.
Christopher Carey · 2 Oct 2025
Risk or Reward? What Microsoft’s RTO Push Means for Teams and Talent Retention
Microsoft’s return-to-office mandate raises tough questions about the credibility of Teams, the impact on employee productivity, and whether the policy risks driving talent away.
Kristian McCann · 1 Oct 2025
Workplace Management in Big Tech: Retaining Talent Through Hybrid Workspaces Design
Big Tech’s return-to-office push is failing; published on UC Today, hybrid workspace design, Microsoft Places, Google and Zoom now matter for retention.
Rebekah Carter · 1 Oct 2025
Comparing Workplace Management Software: A Practical Guide for Real ROI
Why workplace buyers should care: compare software that links sensors, Teams, Zoom, HR and IoT data to cut costs, lift occupancy and ROI. Published on UC Today.
Rebekah Carter · 26 Sept 2025
CRE Metrics That Matter: How Occupancy, Wellbeing, and Retention Drive Real Business Value
Why CRE buyers should care: occupancy, wellbeing and retention now drive value beyond cost per square foot. Published on UC Today, with IoT, AI and Envoy.
Rebekah Carter · 26 Sept 2025
Healthcare Workplace Management: Smarter Space Utilization, Better Care
Healthcare workplace management cuts NHS space waste, using IoT, AI, digital twins and smart booking to improve care.
Rebekah Carter · 23 Sept 2025
monday.com Elevates Agentic AI Capabilities With monday Agents and Campaigns
Explore the latest updates from monday.com, focusing on AI innovations and enhanced CRM tools for effective work execution.
Kristian McCann · 17 Sept 2025
Zoomtopia 2025: Zoom Rolls Out Avatars and Real-Time Translation for Workplace Users
Among the most notable features is the introduction of photorealistic AI-generated avatars, which can mimic users’ live video feeds in meetings.
Christopher Carey · 17 Sept 2025
Zoomtopia 2025: Zoom Launches AI Companion 3.0, the 'Next Evolution of Agentic AI'
Why it matters: Zoom AI Companion 3.0 brings agentic AI to Zoom Workplace, Microsoft Teams, Google Meet, SharePoint and ServiceNow. Published on UC Today.
Kieran Devlin · 17 Sept 2025
Zoomtopia 2025 Analysis: A Game-Changing Level-Up or Just a Layer of Polish?
This year, Zoom unveiled a number of headline-grabbing updates: AI Companion 3.0, photorealistic meeting avatars and real-time translation.
Christopher Carey · 17 Sept 2025
Microsoft Brings Free Copilot Chat Features For 365 Business Users
Copilot Chat can rewrite documents, summarize reports, generate ideas, and provide tailored suggestions based on the file a user is working on.
Christopher Carey · 16 Sept 2025
Quiet Cracking: How to Stop It Before it Affects your Workforce
AI rollouts are fuelling quiet cracking and lost productivity. Published on UC Today, Smartsheet, Talkdesk and Logitech explain what buyers should watch.
Kristian McCann · 15 Sept 2025
The AI Employee Experience Management Shift is Changing How Smarter Workspaces Get Built
Learn how AI workplace experience strategies can cut costs, improve retention, boost wellbeing, and increase engagement in the office.
Rebekah Carter · 12 Sept 2025
Zoomtopia 2025 – Event News, Updates & Analysis
Zoomtopia, once a product showcase, now doubles as a litmus test for whether Zoom’s bet on AI can sustain its next phase of growth.
Christopher Carey · 11 Sept 2025
Optimizing Workplace Experience Management - UC Round Table
Industry experts from Zoom, Webex and more weight in on to optimize workplace experience management and why it's important.
Kristian McCann · 10 Sept 2025
RingCentral Dials Up AI Ambitions with CommunityWFM Buy
The deal will fold CommunityWFM’s forecasting and scheduling capabilities into RingCX, RingCentral’s cloud contact centre platform.
Christopher Carey · 9 Sept 2025
Why Chatbots Still Hallucinate – and How OpenAI Wants to Fix It
A new paper from OpenAI argues that hallucinations are not strange side effects of machine intelligence, but predictable statistical errors.
Christopher Carey · 8 Sept 2025
Zeus Kerravala: Workvivo Report Shows Huge Communications Gap with Frontline Workers
Zeus Kerravala explores the Workvivo study which sounds the alarm on the comms gap between desk staff and frontline workers.
Guest Blogger · 8 Sept 2025
The Hidden GenAI Divide: Are Employees Driving More Value Than Enterprises?
Enterprise AI struggles to generate measurable ROI, yet employees using Shadow AI are already improving efficiency and workflows.
Christopher Carey · 5 Sept 2025