User Experience
$7.3 Billion at Stake: How Enterprises Should Navigate Windows 10 End-of-Life
Beyond the ledger, IT leaders face a strategic challenge: how to migrate millions of devices without disrupting productivity or employee experience.
Christopher Carey · 4 Sept 2025
Examining the Timing of Salesforce’s AI-Fueled Job Cuts Announcement
Why Salesforce CEO's contradictory messaging on AI job impacts may have been prepping the ground ahead of weak guidance.
Kristian McCann · 4 Sept 2025
Three Trillion Messages by 2030: Are Enterprises Ready for the Conversational Surge?
Messaging is shifting from a tactical communication channel into a strategic engagement platform – with the potential to reshape customer journeys, cut costs, and deliver measurable ROI.
Christopher Carey · 3 Sept 2025
From Zero-Click to Zero Trust: Enterprise Lessons from WhatsApp and Microsoft
Two announcements last week, one from Meta and another from Microsoft, revealed a common theme in enterprise technology.
Christopher Carey · 1 Sept 2025
AI and the Workplace in 2025: Can Technology Replace the Office?
New data from GoTo’s latest Pulse of Work in 2025 survey suggests that over half of employees believe AI will eventually make physical offices obsolete.
Christopher Carey · 29 Aug 2025
Twilio Bets Big on RCS: Why Verified Messaging Could be the Next Battleground for Enterprise Trust
As messaging fraud rises and customer trust declines, Twilio’s RCS offers verified, branded, and secure business messaging designed for today’s digital-first enterprises.
Christopher Carey · 28 Aug 2025
'The Age of Content': Inside the Broadcast-Quality AV Boom in Business Communications
Broadcast-quality AV is reshaping boardrooms into studios for town halls, livestreams and podcasts. Published on UC Today, with NDI, AV-over-IP and IT support.
Kieran Devlin · 22 Aug 2025
Seeing 'Couldn't Connect' Teams Error? Here's How to Deploy a Microsoft Workaround
Learn about the Microsoft Teams issue affecting user access and discover the temporary workaround until a fix is released.
Kristian McCann · 21 Aug 2025
The Rise of the Autonomous Contact Centre: AI Meets Customer Service
What began as simple call routing has become a hub for omnichannel engagement, regulatory compliance, and workforce oversight.
Christopher Carey · 20 Aug 2025
Zoom Workvivo AI Benefits: Elevating Employee Experiences
Zoom Workvivo AI uses AI Companion to improve employee experience with content creation, support, feedback and HR tasks.
Rebekah Carter · 15 Aug 2025
Windows Users Get Exclusive Taskbar Apps That Integrate with Microsoft 365
Discover the new Microsoft apps designed to enhance productivity on Windows. Experience faster access to Microsoft 365 tools.
Kristian McCann · 13 Aug 2025
Zoom Supercharges AI Companion with GPT-5 to Redefine the Virtual Assistant
Zoom’s GPT-5 upgrade to AI Companion promises faster agentic workflows across meeting scheduling, Salesforce, Jira, Asana, ServiceNow and Slack. Published on UC
Kieran Devlin · 12 Aug 2025
Amazon and Asana Announce AI-Powered Workflow Integration
Asana says the integration is particularly suited for high-value operational processes where cross-system visibility is critical.
Christopher Carey · 11 Aug 2025
8x8's Q1 Results Show a Return to Growth – and a Bet on AI and CPaaS That's Starting to Pay Off
8x8 first quarter fiscal 2026 results have marked a return to year-over-year revenue growth for the first time in nine quarters.
Christopher Carey · 7 Aug 2025
UCX 2025 Unveiled: Where Enterprise AI and Communications Converge
This year’s UCX will focus on what organisers describe as “Innovation with Integrity – Driving Value, Delivering Purpose.”
Christopher Carey · 5 Aug 2025
Scattered Spider Hackers Infiltrate Microsoft Teams and Slack: What IT Teams Must Do Now
According to the FBI the group is using these channels to gather internal intelligence and launch highly targeted phishing attacks.
Christopher Carey · 4 Aug 2025
Microsoft Profits Jump Nearly 25%: Unpacking the Cloud and AI Boom
Explore how Microsoft AI drives cloud computing growth, boosting profits to $27.2 billion and transforming the market.
Kristian McCann · 31 Jul 2025
Fake Zoom Invite Scam Exploits Urgency to Steal Credentials: What IT and Security Leaders Need to Know
Fake Zoom invite phishing steals enterprise credentials, exposing Zoom Workplace, SSO and MFA gaps. Published on UC Today, what IT and security leaders need to
Kieran Devlin · 31 Jul 2025
Microsoft to Take Teams Search Up a Notch: What to Expect
Explore the latest Microsoft Teams updates enhancing search functionality. Discover SQL-like commands and filter options.
Kristian McCann · 30 Jul 2025
4 Strategies for CFOs to Make Return-to-Office Pay Off: Redefining Value
Explore how CFOs can shift back to traditional work environments with RTO policies whilst making good on the costs spent.
Kristian McCann · 29 Jul 2025
Mitel Patches Critical Security Flaws: What IT Leaders Need to Know Now
While there are no reports of these flaws being actively exploited, if left unpatched, they could open the door to serious breaches.
Christopher Carey · 28 Jul 2025
Implementing AI Copilots into the Workplace
AI copilot implementation boosts collaboration and cuts repetitive work, with Microsoft Teams Copilot, Gemini, Salesforce and OpenAI.
Rebekah Carter · 28 Jul 2025
7 AV and Collaboration Tactics Facilities Managers Should Be Prioritising: Smart Spaces, Real Results
This guide shows why facilities managers should prioritise AV, collaboration, Microsoft Teams, Zoom, Webex and occupancy data for hybrid
Kieran Devlin · 25 Jul 2025
Slack Enterprise Search: How to Use Slack AI Search
Slack Enterprise Search uses AI, RAG and connectors for Google Workspace, Salesforce, GitHub and Box to unify search.
Rebekah Carter · 25 Jul 2025
Top Employee Experience Platforms for HR Leaders in 2025: Who’s Leading and Why?
As the hybrid workforce matures and employee retention tightens, organisations are turning to one area for strategic advantage.
Christopher Carey · 23 Jul 2025
Slack's New AI Features Could Help You Catch Up, Cut Jargon, and Stay Organised
The updates include AI-assisted search, automated meeting transcriptions and summaries, channel recaps, message explanation tools.
Christopher Carey · 21 Jul 2025
Mercedes Enables Teams Video Calls While Driving: Are Car Cockpits the Next Huddle Space?
Discover how Mercedes CLA cars are revolutionizing connectivity with Microsoft Teams video calls while driving.
Kristian McCann · 21 Jul 2025
Windsurf: What Does Google’s Licensing Deal and Exec Hiring Bring Gemini?
Discover how Google's $2.4 billion deal stands to boost the capabilities of Gemini and enhances AI technology integration.
Kristian McCann · 18 Jul 2025
Can Consumer Messaging Apps Like WhatsApp and Signal Be Adapted for Enterprise Use?
Focusing on enhancing consumer messaging apps like Signal and WhatsApp with the features enterprises really require could help.
Christopher Carey · 17 Jul 2025
Future-Proofing the Office: Tech, Trust & the Human Factor
Symity’s Giles Skiba says offices need trust, desk booking and AV collaboration tech to make RTO worth it.
Kieran Devlin · 15 Jul 2025
Microsoft Teams Show (JULY 2025) Layoffs, AI Expansion & Copilot at Scale
Why Microsoft’s FY26 reset matters: layoffs, Teams Classic sunset, Barclays’ 100,000 M365 Copilot rollout and data sovereignty. Published on UC Today.
Rob Scott · 14 Jul 2025
Cutting Through the Noise: What Sets monday.com’s AI Risk Insights Apart?
The company says uptake is strong, but as AI hype outpaces its impact some cases, the question is: Does this one actually deliver?
Christopher Carey · 11 Jul 2025
The Unified Communications Market Boom: Stats, Trends, and Leading Vendors
The UC market is booming as Microsoft, Zoom, Google and Cisco add AI to UCaaS, hybrid cloud and telephony.
Rebekah Carter · 10 Jul 2025
Threaded Conversations: Microsoft Teams Takes Another Feature From Slack
Explore the new Teams threaded conversation feature. Learn how it changes collaboration in Microsoft Teams and improves chat organization.
Kristian McCann · 9 Jul 2025
Slack AI: From AI bots to Agentforce: The Ultimate Guide
Why it matters: Slack AI now brings recaps, search and summaries to all paying users, while Salesforce Agentforce adds agentic AI in Slack. Published on UC Toda
Rebekah Carter · 9 Jul 2025
Google Meet's Note Taker Gets an Update: How It Reduces the Need for Third-Party AI
Google Meet’s Take Notes for Me now puts Gemini AI summaries and next steps in email, cutting third-party AI and Docs reliance.
Kristian McCann · 8 Jul 2025
Zoom Unveils Realtime Media Streams to Power AI-Driven Enterprise Applications
The new capability could enable organisations and developers to access live audio, video, and transcript data from Zoom Meetings in real time.
Christopher Carey · 7 Jul 2025
Meet Smarter: The Top Large Meeting Room Vendors for Enterprise Teams
Why large meeting rooms now need smarter hybrid tech: Published on UC Today, Q-SYS, Atlona, AudioCodes, AVer, BenQ and Biamp deliver AI cameras, plug-and-play U
Rebekah Carter · 7 Jul 2025
Plug In, Power Up: The Top Medium Meeting Room Vendors You Need to Know
Flexible work has raised the bar for medium meeting rooms; UC Today’s guide spotlights Sennheiser, Atlona, AudioCodes and Barco for Teams and Zoom.
Rebekah Carter · 6 Jul 2025
Big Gains, Small Rooms: Top Small Meeting Room Vendors for 2025
Small rooms now drive hybrid work, so buyers need easy, integrated tech. Published on UC Today, see AVer, BenQ, Bose, ClearOne, Coolpo and more.
Rebekah Carter · 5 Jul 2025
The Best Project Management Software for Your Productivity Playbook in 2025
Why it matters: project management software now blends AI, automation and collaboration. Published on UC Today, compare Airtable, Asana, Basecamp and ClickUp.
Rebekah Carter · 4 Jul 2025
From Elvis to Enterprise: Shure Celebrates a Century of Audio Innovation
Explore the rich music history of Shure as it celebrates 100 years of audio innovation and cultural impact worldwide.
Kristian McCann · 2 Jul 2025
Breaking the Infinite Workday: Why Microsoft Says AI Agents Are Key to Becoming a 'Frontier Firm'
Why it matters: Microsoft says AI agents and Copilot can break the infinite workday and boost ROI as firms adopt its Frontier Firm model, Microsoft 365 and Team
Kristian McCann · 1 Jul 2025
Teams Classic Is Officially Dead: IT Leaders Face Double Deadline with Windows 10 End-of-Life Looming
The legacy app has officially been decommissioned, with all backend services disabled, all servers shut down.
Christopher Carey · 1 Jul 2025
The Top Meeting Room Devices Vendors for 2025: Your Shortcut to Better Meetings
Better meetings start here: UC Today spotlights Avaya, Neat, DTEN, Cisco Webex, Logitech and Poly meeting room devices for hybrid teams.
Rebekah Carter · 27 Jun 2025
Zoom Takes the Wheel: Ford and Lincoln Turn Cars into Rolling Meeting Rooms
Join Zoom calls from your dashboard – Ford and Lincoln’s new in-car integration brings meetings to the driver’s seat, no phone required.
Christopher Carey · 26 Jun 2025
How Teams’ New Health Dashboard Could Be a Game Changer for IT Admins
Discover how the Teams Control health dashboard transforms IT management with proactive troubleshooting for Microsoft Teams.
Kristian McCann · 26 Jun 2025
Microsoft Teams Updates: What Can IT Leads Look Forward to This Summer?
Stay updated on Microsoft Teams updates. Discover new features coming this summer that improve accessibility, security, and productivity.
Kristian McCann · 25 Jun 2025
The Best UC Platforms for 2025: The Definitive Enterprise Buyer’s Map
Why it matters: 2025 UC buys now mean AI, security and hybrid work fit. Published on UC Today, compare 8x8, Avaya, Webex, Dialpad, Microsoft Teams, Zoom and mor
Rebekah Carter · 23 Jun 2025
Top UCaaS Providers for 2025: Who’s Leading the Future of Work?
It wasn’t that long ago that unified communications meant a patchwork of systems bolted together: one platform for calls, another for video, a few more…
Rebekah Carter · 22 Jun 2025
LG, DisplayNote Join Forces to Simplify Hybrid Meetings—For Everyone, Not Just IT
Why hybrid meetings work better: LG bundles DisplayNote Launcher, Omni and Montage on Windows interactive displays and OPS for Teams and Zoom. Published on UC T
Kieran Devlin · 20 Jun 2025
WhatsApp’s New Ad Rollout: What IT Leaders Need to Know Now
Meta’s WhatsApp ads rollout changes enterprise risk for IT leaders. Published on UC Today, see what it means for privacy, WhatsApp Status and Meta targeting.
Christopher Carey · 18 Jun 2025
SIPPIO Integrates with Cisco Webex: Streamlining Voice for IT Teams
SIPPIO’s Cisco Webex integration helps IT teams simplify voice, messaging and customer engagement across Teams and Zoom.
Christopher Carey · 17 Jun 2025
Barco Showcases ClickShare Hub at InfoComm 2025: The Modular Room System That's Redefining Hybrid Meeting Intelligence
Barco’s ClickShare Hub could sharpen hybrid meeting intelligence, with Microsoft Teams, Copilot, AI and modular room systems for focus rooms to boardrooms. Publ
Rob Scott · 16 Jun 2025
What is UCaaS? Your Comprehensive Guide
Learn what UCaaS changes for hybrid work: cloud-based calls, meetings, chat, PBX replacement, AI, Teams and Zoom Rooms.
Rob Scott · 15 Jun 2025
You Can Change Your Agent’s Accents Using AI, but Should You?
As AI begins to reshape how contact centers sound, accent-conversion technology presents businesses with an awkward trade-off: clearer conversations and greater efficiency on one side, questions of cultural bias, authenticity and identity on the other
Kristian McCann · 13 Jun 2025
InfoComm 2025: Lenovo Elevate Small Meeting Spaces With ThinkSmart One Pro
Why it matters: Lenovo’s ThinkSmart One Pro simplifies small meeting rooms with Windows 11 IoT, Intel Core i5, Intel vPro, Teams Rooms and Zoom Rooms. Published
Christopher Carey · 12 Jun 2025
Salesforce Reportedly Blocks Rivals From Using Slack Data: Key Takeaways for IT Leaders
Why it matters: Salesforce’s Slack API terms may block rival AI tools like Glean from storing messages, raising compliance and lock-in concerns. Published on UC
Christopher Carey · 12 Jun 2025
Slack Enterprise Search: How to Use Slack AI Search
Slack Enterprise Search unifies Slack, Salesforce, Google Drive and other apps with AI search and RAG, helping buyers save time. Published on UC Today.
Rebekah Carter · 12 Jun 2025
AV, IT, and Tech Leads: New Innovations in Zoom Spaces Give the Whole UC Sector Something to Celebrate
Zoom Spaces adds AI visitor management, Custom AV, and Cisco, HP, Google, Meta and Logitech links, Published on UC Today.
Kristian McCann · 11 Jun 2025