User Experience
InfoComm 2025: Neat Showcases New Tools for Bigger Rooms, BYOD, and More
Video collaboration platform Neat has unveiled a suite of upgrades aimed at making its devices more powerful, flexible, and intelligent.
Christopher Carey · 11 Jun 2025
RingCentral Launches Customer Journey Analytics: What Can Business Leaders Gain From the New UCaaS-CCaaS Link?
RingCentral’s Customer Journey Analytics links UCaaS and CCaaS, giving contact centres full context, AI Agent Assist and better CSAT.
Kristian McCann · 11 Jun 2025
InfoComm 2025: HP, Google Debut 3D Collaboration Game-Changer Beam
HP and Google unveil HP Dimension with Google Beam at InfoComm 2025, bringing headset-free 3D collaboration to Meet, Zoom, Teams and Webe
Kieran Devlin · 11 Jun 2025
Cisco Live 2025: A Wrap-Up of All the New Webex Updates
Cisco Live 2025 shows why it matters for UC buyers: Webex AI updates, Room Vision PTZ, Jira automation and AI Agent templates. Published on UC Today.
Kristian McCann · 10 Jun 2025
AudioCodes Certified for Microsoft Teams Operator Connect: What Channel Partners Need to Know
AudioCodes has officially joined Microsoft’s Operator Connect Partner (OCP) club, unlocking a streamlined path to Teams Phone deployments and a new…
Christopher Carey · 10 Jun 2025
Salesforce is Now Embedding Slack at its Core to Bridge Data, People, and AI
The centrepiece is a new type of Slack channel that connects directly with Salesforce records such as accounts, opportunities, and custom objects.
Christopher Carey · 9 Jun 2025
Barclays Rolls Out Copilot to 100,000 Colleagues: Is Microsoft Cornering Banking?
Microsoft's Copilot deal with Barclays comes following an initial trial of 15,000, but its expansion represents a broader success its seeing in the banking sector
Kristian McCann · 9 Jun 2025
Microsoft Teams Update (June 2025) - AI is Watching Your Meetings
Why it matters: Microsoft Teams adds Copilot, AI meeting recaps, threaded chat and Teams Phone updates. Published on UC Today.
Rob Scott · 9 Jun 2025
InfoComm 2025 – Event News, Updates & Analysis
InfoComm 2025 spotlights HP, Lenovo, Neat, Barco and Shure launches in AI-driven hybrid collaboration, Teams Rooms, Zoom Rooms and BYOD. Published on UC Today.
Kieran Devlin · 9 Jun 2025
AVIXA on InfoComm 2025: AI, Hybrid Work & the Future of Pro AV
With a focus on how artificial intelligence, hybrid work, and software evolution are redefining the modern workplace, this conversation is essential viewing for AV professionals, technology buyers, and anyone interested in where the ProAV industry is heading.
Kieran Devlin · 5 Jun 2025
Four Productivity Superpowers Microsoft Teams' New Countdown Feature Offers Users
Microsoft Teams is about to get a serious productivity upgrade – one that users have been requesting for years.
Christopher Carey · 2 Jun 2025
It's Time for a 2025 AI Heat Check: Is it Delivering or 'Overhyped'?
Why AI is still stuck in pilot purgatory matters for UC buyers: UC Today examines Microsoft, Zoom, Google I/O, governance and workflow value.
Kieran Devlin · 2 Jun 2025
CallRail Integrates with RingCentral to Give SMBs Enterprise-Grade Call Intelligence
CallRail’s RingCentral integration gives SMBs enterprise-grade call intelligence, unifying inbound and outbound lead data to improve attribution and ROI. Publis
Christopher Carey · 30 May 2025
Is Wildix’s 'Industry First' Embedded Agentic AI the Next Big Leap for UCaaS?
The AI layer automates interactions across voice, chat, SMS, WhatsApp and web, without relying on static scripts or bolted-on bots.
Christopher Carey · 29 May 2025
What Salesforce’s Acquisition of Informatica Could Mean for UC
Salesforce has signed a definitive agreement to buy data management platform Informatica for $8 billion – the latest in a series of acquisitions by the…
Christopher Carey · 28 May 2025
Is Microsoft’s AI Pivot a Warning Shot for Tech Jobs?
Microsoft ’s recent decision to cut more than 6,000 roles, roughly three percent of its global workforce, has sent shockwaves through the tech world.
Kieran Devlin · 27 May 2025
Google Beam Has Finally Dropped: Could it Change Video Calls Forever?
First teased over four years ago, Google’s Project Starline — the company’s ambitious take on 3D video calling — is finally becoming a reality.
Christopher Carey · 21 May 2025
Inside the UC Overhaul Powering the UK’s Largest Independent Vehicle Dealer
Why Motus Commercials overhauled eight communications systems with UCaaS, Cisco phones and Teams for compliance, integration and scale. Published on UC Today.
Kristian McCann · 20 May 2025
From Tailored AI to Copilot Superagents: Microsoft Build 2025's Most Game-Changing Copilot Reveals
Microsoft Build 2025 shows why Copilot tuning, Teams agents and Copilot Studio could reshape enterprise automation. Published on UC Today.
Kristian McCann · 19 May 2025
Can TeamViewer Boost Employee Experiences With 'First' AI-Powered Unified Workplace Platform?
TeamViewer has launched TeamViewer ONE, a unified digital workplace management platform powered by AI features designed to help organisations reduce…
Christopher Carey · 19 May 2025
Zoom Asks Admins to Update Apps ASAP After Patching Major Security Flaws
Zoom has released multiple security updates revealing newly discovered vulnerabilities in its Workplace Apps across various platforms, including Windows…
Christopher Carey · 15 May 2025
Which UC Platform Is Right for Your Hospital in 2025? What Healthcare IT Leaders Need to Know
Healthcare in 2025 looks very different from even just a few years ago. Hospitals are adopting virtual nursing at scale, patients expect on-demand…
Kieran Devlin · 15 May 2025
VOIPLY Taps Crexendo’s AI-Powered Platform to Charge Cloud Innovation
VOIPLY adopts Crexendo’s NetSapiens on OCI for scalable UCaaS growth, session pricing and open APIs.
Christopher Carey · 14 May 2025
Microsoft to Block Screen Capture During Teams Meetings: What Will This Mean for IT Leaders?
Microsoft is introducing a new feature that will allow admins and users to block screen capture during Teams meetings to help sensitive organisational…
Kieran Devlin · 12 May 2025
Microsoft Teams Update (May 2025)
Microsoft Teams May 2025 update covers Copilot AI agents, Teams Rooms, Contact Center, Unify certification and M365 growth.
David Dungay · 9 May 2025
Big UC News From Microsoft, Salesforce, RingCentral and Asana
Microsoft Finally Hangs Up on Skype, While Salesforce CEO Cites Slack as a Warning About Microsoft’s OpenAI Partnership Microsoft finally closed down…
Kieran Devlin · 9 May 2025
Study: Scam Calls Are Killing Trust in Voice – But Consumers Still Prefer It
Explore the rise of Scam Calls and how they affect trust in voice communication. Learn more about this growing issue.
Kristian McCann · 9 May 2025
Promethean Partners With Google to Elevate Its Collaboration Displays For Education
Promethean’s Google Chromebox OPS adds modular ChromeOS to ActivPanel displays, helping schools simplify deployment, security and management. Published on UC To
Kieran Devlin · 9 May 2025
Asana Aims to Elevate Human/AI Coordination With Smart Workflow Gallery
Why it matters: Asana’s Smart Workflow Gallery brings AI-powered prebuilt workflows to IT, Marketing and Operations, accelerating human-AI coordination. Publish
Kieran Devlin · 7 May 2025
Shure Intellimix Room Kits to Elevate Meeting Experiences With Microsoft Teams Certification
Shure’s Microsoft Teams-certified IntelliMix Room Kits improve audio, video and rapid deployment for Teams Rooms, with Microsoft 365 Copilot support. Published
Kieran Devlin · 6 May 2025
RingCentral Brings CCaaS Strengths to Salesforce Service Cloud Voice with RingCX Integration
RingCentral’s RingCX on Salesforce Service Cloud Voice brings CCaaS, AI and digital channels into AppExchange, helping agents work from one interface. Published
Kristian McCann · 6 May 2025
Skype Signs Off: Microsoft Finally Hangs Up on the Once-Dominant Calling App
Skype shuts down as Microsoft moves users to Teams, highlighting the shift to Microsoft 365, Teams Phone, Direct Routing and Copilot.
Kieran Devlin · 6 May 2025
Big UC News From Microsoft, Cisco, WhatsApp and BT Wholesale
Microsoft hits 46% of UC&C as Copilot Recall launches, Cisco boosts Webex security, WhatsApp tests web calls and BT Wholesale adds Teams Phone Mobile on UC Toda
Kieran Devlin · 2 May 2025
8x8 Boosts CX Platform With New Features Focusing on Customer and Employee Engagement
8x8 has revealed a series of new enhancements to its 8x8 Platform for CX to boost customer and employee engagement.
Kristian McCann · 1 May 2025
Salesforce Partners with Epoch to Increase Employee Engagement for Internal Events
Why it matters: Salesforce is using Epoch to unify internal events, Slack, Zoom and analytics, boosting employee engagement across 76,000 staff. Published on UC
Kristian McCann · 1 May 2025
HP Elevates Employee IT Experiences With Workforce Experience Platform UK Launch
HP’s WXP UK launch uses AI, telemetry and sentiment analysis to cut IT friction across PCs, printers and ServiceNow.
Kieran Devlin · 1 May 2025
Tollring and Martello Partner: End-to-End Insights for Teams Now on Offer
Why it matters: Tollring and Martello add end-to-end Microsoft Teams monitoring and call analytics, helping IT and MSPs improve experience. Published on UC Toda
Kristian McCann · 30 Apr 2025
Spain-Portugal Power Outage: How to Keep Your UC On When the Lights Go Out
Contingency planning in the UC sphere is nothing new. Companies are always looking to see how they can keep themselves communicating if they, or their UC…
Kristian McCann · 29 Apr 2025
ViewSonic Unveils Next-Gen, All-in-One Mobile Display For Seamless Collaboration
ViewSonic’s 138-inch LDS138-151 mobile LED display cuts setup time for AV and EdTech buyers with GOB protection, vCast and all-in-one mobility. Published on UC
Kieran Devlin · 24 Apr 2025
Survale Push to Invigorate Staff Feedback Process by Integrating Solution Directly to Teams
Survale’s Microsoft Teams integration brings surveys into Teams, improving feedback for hiring managers, recruiters and employees.
Kristian McCann · 24 Apr 2025
Microsoft Teams’ Storyline Is Coming—Here’s Why Enterprise Comms Might Never Be the Same
Microsoft Teams Storyline, in preview with Viva Engage, could cut comms noise and help enterprise leaders, HR and teams share updates better. Published on UC To
Kieran Devlin · 22 Apr 2025
Enreach Expand AI Offering with AI-Assistant Shomi
Enreach has announced the launch of Shomi, an AI-powered personal assistant aimed at enhancing the communications and collaboration of its Enreach Contact…
Kristian McCann · 22 Apr 2025
Morningmate Expands Customer Reach by Launching on Google, Microsoft, and Apple Stores
Morningmate lands on Google Workspace Marketplace, Microsoft AppSource and mobile app stores, linking Gmail, Teams and Outlook.
Kristian McCann · 22 Apr 2025
What is Zoom Workplace for Frontline Workers and How Will it Empower Your Workforce?
This month, Zoom announced its new Workplace for Frontline Workers offering, intending to herald a new era of on-shift communications and work management.
Kieran Devlin · 22 Apr 2025
Big UC News From Zoom, Logitech and WhatsApp
Zoom outages hit Meetings and zoom.us, while Kimberly Storin becomes CMO; Logitech withdraws FY2026 guidance and WhatsApp adds Channels video updates.
Kieran Devlin · 18 Apr 2025
Microsoft Announces End of Support That Could Make Some Surface Hubs Obsolete
Microsoft will end Surface Hub Windows 10 Team support on 14 October 2025, cutting Teams app use and forcing buyers to consider Surface Hub 3.
Kristian McCann · 18 Apr 2025
Zoom Says Custom AI Companion is Now Generally Available and More in Seismic AI-Oriented Update
Zoom has announced a momentous spring update of new agents AI superpowers for Zoom Workplace users, including that its Custom AI Companion solution is now…
Kieran Devlin · 17 Apr 2025
Microsoft Teams Endures File-Sharing Downtime in Latest Enterprise Disruption
Microsoft Teams file sharing went down, affecting uploads and downloads. Published on UC Today, the outage and TM1055900 matter for enterprise buyers.
Kieran Devlin · 17 Apr 2025
The Latest UC News on Trump Tariffs, Google Next, Canva Create and Microsoft's Copilot
Google Next, Canva and Microsoft Copilot could reshape collaboration, while Trump tariffs threaten UC pricing, supply chains and Logitech
David Dungay · 17 Apr 2025
Zoom Suffers Major Global Meetings Outage, Has Now Recovered
Zoom’s global Meetings outage hit users worldwide before recovery, exposing how a zoom.us domain issue can disrupt collaboration.
Kieran Devlin · 17 Apr 2025
Dear IT, Canva Just Crashed the UC Party
Canva Create 2025 shows why UC buyers should care: Visual Suite 2.0, AI, Teams, Slack and Google Workspace are merging creative work with collaboration. Publish
David Dungay · 15 Apr 2025
Mastering Your Organisation's Migration from Microsoft Teams to Google Workspace
For IT leaders pondering a move from Microsoft Teams to Google Workspace, the decision involves far more than merely switching vendors—it's about…
Kieran Devlin · 15 Apr 2025
WhatsApp Launches Channels Video Updates and a Raft of Other Enterprise-Friendly Features
WhatsApp adds Channels video updates, transcripts and QR codes, boosting enterprise comms for SMEs and mobile teams.
Kieran Devlin · 14 Apr 2025
Big UC News From Microsoft, Zoom and WhatsApp
Microsoft Unveils Major Copilot Upgrade, Adds ‘Vision’ for Copilot on Windows Users Microsoft has revealed a major new Copilot upgrade with several…
Kieran Devlin · 11 Apr 2025
Neat, Google Meet Partner To Elevate Video Meeting Experiences
Neat’s Google Meet integration adds Meet-on-Neat for Bar, Board and AI features, giving IT buyers more room choice.
Kieran Devlin · 11 Apr 2025
After the Breach: Key Cybersecurity Lessons From IT Leaders, For IT Leaders
No matter how mature your security stack is, one slip can open the door to chaos.
Kieran Devlin · 10 Apr 2025
Zoom Partners with Vizrt to Transform its Hybrid Live Productions Capabilities
Zoom and Vizrt’s TriCaster integration brings 1080p remote contributors to hybrid live productions, helping broadcast buyers improve quality and workflow. Publi
Kristian McCann · 10 Apr 2025
Microsoft Adds ‘Vision’ for Copilot on Windows Users
Microsoft Copilot Vision on Windows and iOS/Android adds real-time AI help for screens and camera feeds.
David Dungay · 9 Apr 2025
What Are the Differences Between Zoom and RingCentral?
See why Zoom vs RingCentral matters: video, telephony, meetings, team chat, whiteboarding, pricing and global coverage.
Kristian McCann · 8 Apr 2025
Zoom Launches AI-Powered 'Tasks' Capability to Supercharge Productivity
Zoom Tasks uses AI Companion to pull action items from meetings and chat in Zoom Workplace, helping teams manage work. Published on UC Today.
Kieran Devlin · 7 Apr 2025