Microsoft Now Accounts For 46% of Global UC&C Market, Microsoft’s Copilot Recall Is Here
The International Data Corporation (IDC) has found that Microsoft now accounts for 45.6 percent of the global unified communications and collaboration market.
In 2024, Microsoft solidified its market dominance, posting $31.5 billion in UC&C revenue, a 14 percent year-over-year increase. According to the IDC, this growth boosted Microsoft’s market share to almost 46 percent, which marks a 2.4 percentage point gain over 2023. This underscores its leading influence in enterprise collaboration and communication services.
The IDC also reported that the UC and collaboration market ended 2024 in good health, with global revenues having jumped eight percent year over year. According to IDC’s Worldwide Quarterly Unified Communications and Collaboration Tracker, the UC&C space grew 7.8 percent year over year to $69.2 billion last year.
In other Microsoft news, it has announced that its ground-breaking, AI-powered Copilot feature, Recall, has finally launched after multiple delays.
Microsoft’s Recall feature is designed to capture near-continuous screenshots of user activity on Copilot Plus PCs. Recall could scroll through a user’s activity, encompassing their files, photos, emails and browsing history. Users could visit this searchable repository to retrace their steps, similar to how they can go back through their web browser history, to help them locate previously viewed or worked-on items.
It was initially scheduled to debut alongside the hardware in June last year. However, its rollout was postponed after security experts raised serious privacy and security concerns. Subsequently, a limited public test was planned for October, but Microsoft delayed it again, targeting November instead, to allow additional time to strengthen the feature’s security framework.
Cisco Partners with Splunk to Upgrade Security for the AI Era
As AI-enabled cyberattacks escalate in frequency and sophistication, Cisco is strengthening its cybersecurity posture through a series of strategic partnerships. These collaborations are designed to enhance the security capabilities of Cisco’s broader portfolio, particularly within its unified communications ecosystem, Webex.
Cisco is expanding its threat defence strategy by integrating agentic AI capabilities into its solutions, built in collaboration with partners and supported by open-source security frameworks. A key focus is the enhancement of Cisco XDR (Extended Detection and Response) and Splunk Security, both central to detecting and mitigating threats in real time.
Jeetu Patel, Executive Vice President and Chief Product Officer at Cisco, said:
The cybersecurity threat landscape has never been more dynamic and complex, with adversaries constantly emboldened and enabled by AI to drive new attacks and exploits."
Cisco XDR aggregates and analyses telemetry across the enterprise, spanning endpoints, networks, cloud environments, email systems, and more. Leveraging the power of analytics and Cisco Talos threat intelligence helps security teams cut through the noise and respond swiftly to emerging attacks.
