User Experience
Microsoft Unveils Major Copilot Upgrade: How Might it Empower Your Business?
Microsoft’s Copilot upgrade adds Memory, Vision, Actions and Pages, helping workplace buyers weigh AI productivity, security and collaboration. Published on UC
Kieran Devlin · 7 Apr 2025
Zoom Launches Workvivo AI to Enhance the Employee Experience
Zoom launches Workvivo AI to streamline HR and internal comms on Workvivo by Zoom, powered by AI Companion.
Kieran Devlin · 7 Apr 2025
The Role of Communication Displays for Hybrid Work Optimization
Hybrid work is here to stay – even despite countless companies trying to push their team members back into traditional office environments .
Rebekah Carter · 4 Apr 2025
Microsoft Teams Update (April 2025)
Microsoft Teams April 2025 updates bring Copilot agents, Teams Phone extensibility, Teams Rooms devices, and a smarter Files tab.
David Dungay · 3 Apr 2025
How Does NICE's Omnichannel Capabilities Compare to Genesys?
NICE CXone vs Genesys Cloud CX matters as businesses shift from voice to omnichannel, with AI, analytics and routing.
Kristian McCann · 3 Apr 2025
Teams Update to Improve Access to Meeting Chat During Screen Sharing
Microsoft Teams meetings are set to get a new feature to make messaging during meetings easier.
Kristian McCann · 3 Apr 2025
RCS, Orchestrator, Engage, Journey IQ: Examining the Raft of 8x8 Releases
8x8 launches Engage, JourneyIQ, RCS and AI Orchestrator to cut CX silos, improve journey visibility and multi-vendor AI. Published on UC Today.
Kristian McCann · 2 Apr 2025
An AV Wake-Up Call: Yale Study Shows Bad Audio Makes You Sound 'Stupid'
Companies in the AV industry have been espousing the importance of audio for years.
Kristian McCann · 2 Apr 2025
Hackers are Using Fake Zoom Apps to Trick Users Into Downloading Malware
Fake Zoom installers are pushing BlackSuit ransomware on Windows, showing why UC buyers need software verification, EDR and zero-trust controls. Published on UC
Kieran Devlin · 2 Apr 2025
6000 Cisco Phones Cut: Lexmark's Tech Lead Outlines the Enterprise's Migration to Teams
Why it matters: Lexmark cut 6,000 Cisco phones and 87% of hard-phone use by moving to Microsoft Teams. Published on UC Today, it weighs CUCM, Webex, Microsoft 3
Kristian McCann · 1 Apr 2025
Biamp Uplifts its TesiraFORTÉ X and Devio SCX Room Bundles with Cisco Certified
Biamp’s Cisco Certified TesiraFORTÉ X and Devio SCX room bundles cut interoperability risk for IT teams, with Parlé mics and Desono C-IC6. Published on UC Today
Kristian McCann · 31 Mar 2025
Big UC News from Microsoft, Cisco and Otter.ai
Microsoft Security Copilot agents, Cisco Teams device updates and Otter.ai meeting agents show how AI is reshaping UC, security and hybrid work.
Kieran Devlin · 28 Mar 2025
Teams Town Hall Meetings to Become More Fluid with Ultra-Low Latency Update
Microsoft Teams Town Hall gets ultra-low latency, cutting lag for larger events. Published on UC Today, it matters for Teams Premium buyers and 50,000 attendees
Kristian McCann · 28 Mar 2025
Teams Gets Update to End Collaboration Pains Felt with Presentations
Microsoft Teams adds shared slide control for meetings and webinars, easing presentation handovers on Windows desktop from May 2025.
Kristian McCann · 25 Mar 2025
Maximizing monday.com: 10 Workflow Automation Strategies IT Leaders Should Implement
Monday.com workflow automation helps IT leaders cut manual work, improve compliance, ticketing, onboarding, SLAs and AI reporting.
Kieran Devlin · 24 Mar 2025
Big UC News From Enterprise Connect, Zoom, Cisco, Microsoft, Google, Wiz, OpenAI and Slack
Enterprise Connect spotlights Zoom, Cisco and Microsoft AI updates, while Alphabet buys Wiz and OpenAI trials ChatGPT Connectors for Slack and Google Drive. Pub
Kieran Devlin · 21 Mar 2025
Crestron Adds New AI to its Automate VX to Enable Multi-Camera Switching in Meetings
Crestron’s Automate VX adds Visual AI Direction for multi-camera switching, helping IT teams improve hybrid meeting immersion with edge AI.
Kristian McCann · 21 Mar 2025
Advancing RCS: Sinch Expands Partnership with Verizon to Enable RBM
Sinch has expanded its partnership with Verizon to provide and enable RCS for Business Messaging (RBM) to Verizon subscribers.
Kristian McCann · 20 Mar 2025
Newline Interactive Lyra Pro Review: Powerful and Secure
Why it matters: Newline Interactive’s Lyra Pro pairs secure 4K touch displays, Google EDLA, Wi‑Fi 6 and remote device management for classrooms and meetings.
Rebekah Carter · 19 Mar 2025
Enterprise Connect 2025: Microsoft Enhances Device Ecosystem Platform to Make Hybrid Work Seamless
Microsoft’s MDEP 2025.1 adds hybrid work features, Teams Rooms on Android ZTE, and partner support from Qualcomm and MediaTek.
Kieran Devlin · 19 Mar 2025
OpenAI Reportedly Trialling ChatGPT Connectors for Slack and Google Drive
OpenAI is testing ChatGPT Connectors for Slack and Google Drive, with GPT-4o, Team beta, and plans for SharePoint and Box.
Kieran Devlin · 19 Mar 2025
Enterprise Connect 2025: Breaking Down All the Major Microsoft Teams News
Microsoft Teams adds Storyline, Copilot, Room Recommender and Teams Phone-Dynamics 365 Contact Center integration for hybrid work.
Kieran Devlin · 18 Mar 2025
NICE Launches CXone Mpower Orchestrator: Automation on a Single AI Platform
NICE’s CXone Mpower Orchestrator tackles CX silos with single-platform AI automation, third-party workflows and Enlighten AI. Published on UC Today.
Kristian McCann · 17 Mar 2025
Enterprise Connect 2025: Zoom Elevates Productivity With 45 Agentic AI Innovations
Zoom’s 45 agentic AI Companion updates add Tasks, Docs, Phone and Contact Center tools to boost workplace productivity.
Kieran Devlin · 17 Mar 2025
What is Microsoft Storyline? Keeping Teams Connected
Microsoft Storyline in Teams and Viva Engage aims to unify hybrid employee communications, posts and notifications.
Rebekah Carter · 15 Mar 2025
Top 5 Trends for Teams BYOD in 2025
Teams BYOD in 2025 gains Copilot, Barco ClickShare and Microsoft Pro Management Portal to boost hybrid meetings.
David Dungay · 13 Mar 2025
We're all Contact Centre staff Now. Why UC is no Longer Enough
A staggering 98% of respondents in an 8x8 survey agreed that customer experience is an organization-wide initiative.
Susie Harrison · 13 Mar 2025
The Ultimate Slack Guide: Everything You Need to Know
Slack shifts workplace comms into a digital HQ; published on UC Today, IT leaders get channels, integrations, Huddles, EKM, Salesforce and Workday.
Kieran Devlin · 13 Mar 2025
Top Tips for Making Teams BYOD a Success
For those IT Teams trying to offer more flexibility, Teams BYOD has emerged as a great alternative for IT teams trying to support flexible hybrid working…
David Dungay · 11 Mar 2025
Vonage Partner with FREENOW to Make Catching a Cab more Seamless
Vonage has announced an agreement with ride-hailing app FREENOW to enhance its customer communication strategy.
Kristian McCann · 10 Mar 2025
Campus Connections: How Microsoft Teams Elevates Higher Education Communications
Microsoft Teams and SIPPIO help universities cut legacy telephony costs, unify voice, SMS and WhatsApp, and improve mobility.
Kieran Devlin · 10 Mar 2025
Slack, Wiz Partner To Bring AI-Powered Security Guidance To Collaboration
Slack and Wiz have expanded their partnership and added two major enhancements to Wiz's Slack integration to deliver AI-powered security insights and…
Kieran Devlin · 10 Mar 2025
The Evolution of Meetings and Collaboration: What We've Lost and Gained Along the Way
The evolution of meetings from conference rooms to virtual spaces has transformed collaboration, bringing digital efficiency at the cost of human connection. Discover how innovative organizations are bridging this gap to create more meaningful collaboration experiences in the hybrid workplace of tomorrow.
Rob Scott · 7 Mar 2025
Microsoft Teams Update (March 2025)
Microsoft Teams adds Copilot call summaries, M-DEP-certified Jabra PanaCast 50 VBS, and admin tools; Skype ends.
David Dungay · 6 Mar 2025
GoTo Pushes for More AI in LogMeIn Suite with New AI, Security and Translation Features for Rescue
GoTo has announced another raft of updates to its LogMeIn suite of products with new AI, security, and translation features for LogMeIn Rescue.
Kristian McCann · 6 Mar 2025
Latest Big UC News On Amazon Drops Chime, Avaya's Latest Cuts, RingCentral's Analyst Event
Amazon Chime’s shutdown and Avaya’s contact centre cuts show UC consolidation is accelerating; published on UC Today with RingCentral AI and CX.
David Dungay · 4 Mar 2025
Zoom, Mitel Roll Out AI-Driven UC Platform To Elevate Collaboration
Why hybrid UC matters: Zoom and Mitel unite Zoom Workplace, AI Companion and Mitel telephony in a hybrid cloud platform, now on UC Today.
Kieran Devlin · 27 Feb 2025
10 Underrated Google Workspace Features to Elevate Collaboration and Productivity
10 Google Workspace features — Meet, Drive, Docs, Chat, AppSheet, Gmail and DLP — to improve collaboration and productivity.
Kieran Devlin · 25 Feb 2025
Workvivo Customer Base Jumps 89% in a Year, Cementing Zoom as an EX Leader
Zoom says Workvivo customer growth jumped 89%, bolstering its employee experience lead with Contact Center, AI Companion and Amazon wins. Published on UC Today.
Kieran Devlin · 25 Feb 2025
What Google’s EU Rules 'Breach' Could Mean for Workspace Users
Google’s EU DMA breach risk could reshape Search and Workspace access, affecting Docs, Forms, Gemini 2.0 and UC users.
Kristian McCann · 24 Feb 2025
Slack, Dovetail Bring AI-Driven Customer Insights Into Enterprise Conversations
Slack and Dovetail bring AI customer insights into enterprise chat, helping teams use real-time Dovetail and Salesforce Agentforce context in Slack.
Kieran Devlin · 24 Feb 2025
Zoom To Empower Partners' Post-Sales Service With Up Services Program
Zoom Up Services Program lets partners expand post-sales support, certified services and managed services, unlocking new revenue. Published on UC Today.
Kieran Devlin · 24 Feb 2025
Big UC News From Amazon, Zoom, Avaya, and RingCentral
Amazon Is Shuttering Chime, Adopts Zoom for Meetings AWS is shuttering its UCaaS offering, Chime, catalysing further discussion about the UCaaS space’s…
Kieran Devlin · 21 Feb 2025
Zoom Releases Workflow Automation To Elevate Enterprise Productivity
Zoom has announced that its Workflow Automation solution is now generally available to elevate business productivity.
Kieran Devlin · 20 Feb 2025
Cloud Work RingCX: RingCentral and BT Launch CCaaS Solution with AI and Omnichannel Support
RingCentral and BT have announced the launch of Cloud Work RingCX, an AI-powered platform designed for business contact centers.
Kristian McCann · 19 Feb 2025
GoTo Expands UCaaS Support Features with AI-Powered Issue Resolution for LogMeIn Resolve
GoTo has released what it dubs "First-to-Market" AI-Powered Insights and Issue Resolution for its LogMeIn Resolve, announcing three new features.
Kristian McCann · 19 Feb 2025
Microsoft Teams Monthly Update (February 2025)
Watch on YouTube. In this packed episode of UC Today, David Dungay is joined by a powerhouse panel of Microsoft Teams experts: Tom Arbuthnot Amanda…
David Dungay · 18 Feb 2025
Unlocking Slack’s Potential: Underrated Features to Boost Collaboration in 2025
Since its launch in 2013, Slack has metamorphosed from a standard messaging app into one of the most thorough collaboration and productivity platforms…
Kieran Devlin · 17 Feb 2025
Yealink's ISE Tech Talk: Edge AI, MTR, and Everything in Between
"AI is a gamechanger in our market," said Gary Kayye, Co-founder & Director at THE rAVe Agency , in his opening statement of Yealink's ISE Tech Talk…
Linoy Doron · 17 Feb 2025
Biamp Conferencing Solutions Receive Zoom Certification To Boost Meetings
Biamp’s Parlé VBC 2800 and Vidi 280 gain Zoom Rooms certification, helping IT buyers improve large-room video, audio and AI framing. Published on UC Today.
Kieran Devlin · 17 Feb 2025
Zoom’s Top 8 Game-Changing Innovations At ISE 2025 (Beyond Zoom Workplace)
Zoom’s ISE 2025 innovations show why workplace technology buyers should care: AI Companion, Zoom Rooms, Contact Center, Leia, RealWear, M
Kieran Devlin · 13 Feb 2025
How Vonage's Silent Authentication Helped a Fintech Eliminate OTPs
Silent Authentication from Vonage helped Lydia Solutions cut OTPs, improve conversion and security, and lower TCO. Published on UC Today.
Kristian McCann · 13 Feb 2025
The Future of Phone Number Management: Trends and Predictions
As cloud UC, PSTN/ISDN switch-off and multi-vendor telephony add complexity, Kurmi-style automation and visibility help enterprises manage numbers. Published on
Rebekah Carter · 12 Feb 2025
Storyline - Is Microsoft Teams Morphing Into Facebook?
Microsoft Teams Storyline and Viva Engage add Facebook-style feeds, likes and comments, raising buy-in and distraction concerns.
David Dungay · 11 Feb 2025
Agents and Assistants: Webex Gets AI Boost for Contact Centres
Cisco is rolling out further AI updates to Webex, with the company announcing general availability of AI Assistant for Webex Contact Center solution.
Kristian McCann · 11 Feb 2025
Google Workspace for Hybrid and Remote Teams: Best Practices for IT Leaders
Google Workspace helps IT leaders secure and scale hybrid work with Meet, Chat, Drive, DLP and 2SV.
Kieran Devlin · 10 Feb 2025
Big UC News From ISE 2025, CallTower, Five9, Google, and TeamViewer
Why it matters: ISE 2025 brought HP Poly, ViewSonic, Crestron, Jabra, CallTower, Five9, Google Meet and TeamViewer updates. Published on UC Today.
Kieran Devlin · 7 Feb 2025
NICE Survey Shows Why AI in Contact Centres Becoming a Necessity
AI is becoming essential in UK contact centres as NICE flags 35 million potentially vulnerable customers and FCA/Ofgem compliance risks. Published on UC Today.
Kristian McCann · 7 Feb 2025
Microsoft Enhances Teams Calendar Overview with Copilot and Places Integration
Microsoft Teams has introduced a new update that integrates several features from key apps like Copilot and Places into it.
Kristian McCann · 6 Feb 2025
IT Leadership: Connecting London Schools To Museums Around The World
Redbridge schools use Zoom, Microsoft Teams and Google Meet to connect pupils with museums worldwide, with AI AV and data privacy in focu
Kieran Devlin · 6 Feb 2025