Zoom has revealed that Workvivo's customer base has grown 89 percent year over year, illustrating Zoom's emergence as a leader in the employee experience space.
Announced during Zoom's latest earnings call for Q4 FY25, CEO Eric Yuan praised Workvivo for reinforcing Zoom's position as a holistic, all-in-one collaboration platform that extends to sophisticated employee engagement and culture technology.
Workvivo also had a record quarter, driven by strength across all regions. The total number of Workvivo customers grew 89 percent year over year, accelerating from 79 percent in Q3. We signed three deals over $1 million in ARR, each with major global brands."
Yuan also credited Zoom's strategic partnership as Meta Workplace's preferred migration partner with strongly contributing to Workvivo's momentum. Delta Airlines represented the most eye-catching Workvivo customer win mentioned in the call.
Yuan highlighted the innovation and growth underpinning Workvivo and Zoom Contact Center as two key arms outside its traditional UC and collaboration cornerstone business propelling the company forward.
Contact Center, like Workvivo, had an impressive quarter, with Yuan saying it sealed its largest ARR deal in history with a Fortune 100 US business encompassing 15,000 agents. Similarly to Workvivo, the volume of Contact Center customers grew significantly year over year, with customers over $100,000 in ARR rising over 100 percent.
"Contact Center extends our platform from employee engagement to customer engagement, while Workvivo broadens our employee collaboration to internal engagement and culture," said Yuan. "Together, they exemplify our strategy of thoughtful expansion into high-growth areas where we can deliver differentiated value through our platform approach, AI leadership, and rapid innovation for the customer."
Zoom's Other Operational Highlights For Q4 FY25
Meanwhile, Yuan highlighted that the growth in Zoom AI Companion's monthly active users accelerated to 68 percent quarter over quarter, which he annotates as signalling the tangible value AI is providing customers. He added that AI Companion's success embodies the "driving force behind (its) transformation into an AI-first company".
Yuan also teased further agentic AI capabilities being added to Zoom via its Custom AI Companion add-on. "In April, we're launching Custom AI Companion add-on to automate workplace tasks through custom agents," he said. "This will personalise AI to fit customer needs, connect with their existing data, and work seamlessly with their third-party tools."
Elsewhere, Zoom Docs had a landmark quarter. Yuan says usage more than doubled quarter over quarter. Zoom Docs, Team Chat, and Whiteboard comprise a portfolio that Yuan says are "critical components of (Zoom's) AI-first platform vision that expand (its) system of engagement and allow customers to do more with AI".
Zoom's Latest Financial Health
Zoom posted solid financial results for its fourth quarter and full fiscal year 2025, illustrating steady growth.
