User Experience
Connecsy Cloud for Teams Bridges the Gap Between the Old and the New
Pridis’s native Teams Connecsy Cloud helps bridge old telephony and Microsoft Teams, with RingCentral and Avaya Cloud Office.
Simon Meredith · 10 Nov 2022
Microsoft Boosts Teams Performance
Microsoft Teams gets faster: latency, channel switching and meeting join times improve on the desktop client. Published on UC Today.
Rebekah Carter · 10 Nov 2022
Palo Alto Networks and Zoom Partner to Improve Remote Working
Palo Alto Networks and Zoom integrate ADEM and QSS to fix remote meeting quality faster, giving IT single-dashboard visibility.
James Stephen · 9 Nov 2022
Yealink Expands its MeetingBar Portfolio For Huddle Spaces
Yealink has confirmed the release of its new MeetingBar A10, which can be deployed for huddle space meetings.
Ryan Smith · 7 Nov 2022
Zoom Boosts Accessibility with Sign Language Interpretation View
Zoom is making its platform more accessible by adding a sign language interpretation view for Zoom Meetings and Webinars.
Ryan Smith · 7 Nov 2022
Luware - Forget Features, It's All About Experience
Watch on YouTube. UC Today's David Dungay hosts Oliver Lifely, Partner Manager at Luware .
David Dungay · 26 Oct 2022
Microsoft 365 and OREO THINS Cook Up Work Break Initiative
Microsoft 365 and OREO THINS launch THINVITE in Microsoft Teams to tackle burnout with 15-minute breaks, Viva and Clippy.
James Stephen · 19 Oct 2022
What’s New at Workplace? October 2022 Update
Workplace from Meta adds Knowledge Library, support ticket exports, email customisation, Files and media and login settings updates.
James Stephen · 19 Oct 2022
Titan Workspace Launches Workflow Automation for Microsoft Users
Titan Workspace launches no-code workflow automation for SharePoint, Power Automate, Microsoft 365 and Teams to cut cost and training.
James Stephen · 10 Oct 2022
PitchHub Releases Zoom Teleprompter to Make Presenting Easier
PitchHub has unveiled its Teleprompter Zoom app, which is designed to allow users to present with confidence during Zoom meetings.
Ryan Smith · 7 Oct 2022
New ‘Appspace for Google’ Improves Workplace Experience
Appspace has launched ‘Appspace for Google’ as a means of improving the workplace experience by providing connections to Google devices and software.
James Stephen · 6 Oct 2022
Study Finds Auto-Caption Mistakes on Major UC Platforms
Auto-caption errors on Zoom, Google Meet, Cisco Webex and Microsoft Teams can hinder accessibility. Published on UC Today, see why buyers should care.
Ryan Smith · 5 Oct 2022
Zuckerberg Adds Teaser to WhatsApp Call Links Release
WhatsApp Call Links could help businesses and customers join calls faster, while Meta tests encrypted video calling for up to 32 people. Published on UC Today.
James Stephen · 29 Sept 2022
Tips for Choosing The Best Contact Center Headsets
UC Today reports on the latest technology news from around the globe. Read more on contact center headsets here
Rebekah Carter · 29 Sept 2022
Konftel Brings Lecture Mode to Flagship Speakerphone
Konftel 800 adds lecture mode and ceiling mount flexibility, helping trainers move freely while Jabra Engage 65 and firmware support improve audio. Published on
Ryan Smith · 26 Sept 2022
2600Hz Unify Solutions in comm.land
2600Hz comm.land unifies UCaaS, CPaaS and CCaaS in one UI to boost hybrid-work productivity and simplify workflows.
Elliot Mulley-Goodbarne · 22 Sept 2022
Google Makes it Easier to Share Files in Chat Messages
Google Chat now lets Workspace users share multiple images and videos, up to 200MB, from Drive or mobile. Published on UC Today.
Ryan Smith · 20 Sept 2022
Slack Announces Canvas Feature at Dreamforce 2022
Slack’s Canvas and Huddles video upgrades matter because they make channels more useful for workflows, onboarding and briefs. Published on UC Today, at Dreamfor
James Stephen · 20 Sept 2022
Poly Lens Review: Smart Device Management for 2022
As you ramp up your spends on collaboration technology, Lens can help unlock maximum ROI from your investments, eventually extending outside of the Poly device family
Anwesha Roy · 8 Sept 2022
Google Meet Automatically Adjusts the Volume
Google Meet now auto-adjusts participant volume for smoother meetings. Published on UC Today, see why Workspace buyers should care about Google Workspace noise
James Stephen · 6 Sept 2022
What’s New at Workplace? September 2022 Update
Workplace from Meta adds admin insights CSV exports and Knowledge Library customisation, plus Workplace Academy courses, for better engagement and control. Publ
James Stephen · 5 Sept 2022
Windstream SASE Solution Improves User Experience
Why it matters: Windstream Enterprise explains how SASE can improve user experience and network security. Published on UC Today, with CTO Art Nichols.
James Stephen · 31 Aug 2022
Five9 Finds Contact Centres Prioritising Employee Experience
Five9's 2022 International Customer Service Index study has found significant changes in the role of customer service representatives.
Ryan Smith · 16 Aug 2022
Balto App Embeds into UCaaS for Improved UX
Why it matters: Balto embeds real-time agent guidance into UCaaS, cutting clicks and IT overhead on RingCentral, Avaya, 8x8, Zoom and Cisco. Published on UC Tod
Ryan Smith · 12 Aug 2022
Google Meet Enables YouTube and Spotify Live Sharing
Google Meet now adds live sharing for YouTube, Spotify and games, giving buyers more reasons to use Google’s merged video calling platform. Published on UC Toda
James Stephen · 12 Aug 2022
Oak Engage Brings NatWest Adaptive Intelligence
Oak Engage brings Adaptive Intelligence to NatWest Group, boosting digital employee experience, intranet news feeds and analytics.
James Stephen · 12 Aug 2022
Avaya Continues Innovation with Media Processing Core Award
Avaya’s MPC win shows why cloud media processing matters: greener, AI-ready UCaaS, CCaaS and CPaaS on OneCloud. Published on UC Today.
Ryan Smith · 11 Aug 2022
Most Innovative UCaaS/CCaaS Vendors to Watch in 2022
Why UCaaS and CCaaS buyers should watch Microsoft, Mitel, RingCentral, Avaya, 8x8, NEC and Vonage in 2022.
Rebekah Carter · 11 Aug 2022
TBI Enters Partnership With Sangoma
TBI’s Sangoma channel partnership expands UCaaS, CCaaS, CPaaS and TeamHub cloud services for workplace buyers.
Ryan Smith · 10 Aug 2022
Pragma Upgrades its iPECS Cloud UCaaS Platform
Pragma has announced upgrades to its iPECS Cloud 5.0 UCaaS platform which will expand the product offering for its channel partners.
James Stephen · 8 Aug 2022
What’s New at Workplace? August 2022 Update
Workplace from Meta adds Knowledge Library customisation and a Draft For tab, giving admins and drafters more control. Published on UC Today.
James Stephen · 8 Aug 2022
Microsoft Teams Fully Optimised for Apple Silicon
Microsoft Teams now runs natively on Apple silicon Macs, improving performance and resource use for M1 and M2 users. Published on UC Today.
Ryan Smith · 4 Aug 2022
'Vodafone Business UC with RingCentral' Launches in Germany
Why it matters: Vodafone Business UC with RingCentral launches in Germany, bringing RingCentral MVP, 5G, cloud phone, video and messaging. Published on UC Today
James Stephen · 1 Aug 2022
RingCentral Deployed by Preferred Risk Insurance Services
Preferred Risk Insurance chose RingCentral MVP and RingCentral Contact Center to scale call handling, support remote work and improve customer service. Publishe
Ryan Smith · 1 Aug 2022
Vyopta Expands Support for Zoom Phone and Rooms
Vyopta adds Zoom Phone and Rooms monitoring to help buyers improve adoption, cut costs and troubleshoot calls across Zoom.
Ryan Smith · 28 Jul 2022
Helpmonks Launches Team Collaboration Platform
Why it matters: Helpmonks has launched an all-in-one team collaboration platform with team email, live chat and CRM. Published on UC Today.
Ryan Smith · 27 Jul 2022
RingCentral Adds Whiteboard and Other New Features to Rooms
RingCentral Rooms adds Whiteboard, sticky notes and Teams SMS/fax to improve hybrid meeting collaboration and productivity.
Ryan Smith · 26 Jul 2022
New RingCentral Offering for Smaller Businesses
RingCentral has launched its Customer Service Essentials bundle designed to be cost-friendly for smaller businesses.
Ryan Smith · 22 Jul 2022
Nextiva Brings Team and Customer Communication Together
Nextiva’s new workhub app unifies team collaboration and customer communication, cutting app overload with voice, text, email, video and CCaaS.
Ryan Smith · 21 Jul 2022
Slack Subscription Price Set to Increase
Slack has confirmed that there will be a subscription price increase for the first time since the platform was launched in 2014.
Ryan Smith · 20 Jul 2022
ASC Recording Insights for Microsoft Teams Review
ASC Recording Insights for Microsoft Teams adds compliant call recording, Azure transcription, AI sentiment and MiFID II control.
Rebekah Carter · 13 Jul 2022
What’s New at Workplace? July 2022 Update
Workplace from Meta adds Chat in the app, plugin updates and post insights, helping frontline teams and admins manage collaboration. Published on UC Today.
James Stephen · 11 Jul 2022
How to Report Inappropriate Messages In Microsoft Teams
Microsoft Teams users can report inappropriate messages as compliance matters. Published on UC Today, see how Purview and communication compliance work.
Rebekah Carter · 11 Jul 2022
HubEngage Launches New 'Intranet' Platform
HubEngage’s new intranet platform could help buyers connect decentralised workforces with UCaaS, messaging, surveys and HRIS integrations. Published on UC Today
James Stephen · 28 Jun 2022
Zoom Back Up Following Short Outage
Zoom is now back up and running following a short outage which left thousands of users unable to join video conferences.
James Stephen · 21 Jun 2022
All the Big Announcements from Cisco Live
Cisco Live 2022 adds Webex, Meraki, Catalyst, ThousandEyes and AppDynamics Cloud. Published on UC Today, it shows what buyers gain from security and observabili
James Stephen · 14 Jun 2022
How to Access Vonage Business Inbox
Learn how Vonage Business Inbox unifies SMS, Facebook, voicemail and fax in Vonage Business Communications.
UC Today News · 14 Jun 2022
Workplace Wins 1.9M-User McDonald's Deal
Why it matters: Meta Workplace lands McDonald’s’ 1.9m-user deal for frontline communication, shift management and employee engagement. Published on UC Today.
James Stephen · 10 Jun 2022
How to Send Messages to a Slack Channel Using Bash
Why it matters: automate Slack channel alerts from Bash with incoming webhooks, curl, JSON, block kit and attachments. Published on UC Today.
UC Today News · 8 Jun 2022
How to Screen Share on Google Meet?
>Screen sharing is a must-have function in a video conferencing platform like Google Meet.
UC Today Team · 1 Jun 2022
Top 6 Reasons to Buy Work from Home Tech 2022
Around 97% of employees in total now want some form of remote work. Some want to work entirely from the comfort of their own homes, while others like the…
Rebekah Carter · 12 May 2022
Poly Studio X70 Video Bar Review: A Solution for Large Conference Rooms
Poly Studio X70 uses DirectorAI, 4K video and NoiseBlockAI to improve large conference rooms. Published on UC Today.
UC Today Team · 15 Apr 2022
Zoom Improves Hybrid Learning Experience in Education
Zoom adds Chat, Meetings and breakout room updates for hybrid learning, plus Chromebook backgrounds, Waiting Room and Anywhere Polls for education. Published on
James Stephen · 13 Apr 2022
Vyopta Improves Troubleshooting with Smart Diagnostics
Smart Diagnostics improves Vyopta Technology Insights troubleshooting for Zoom, Zoom Phone and collaboration by crowd-sourcing call and meeting data.
James Stephen · 11 Apr 2022
How to Use Slack?
Slack is a channel-based commercial communication platform created by Slack Technologies, an American software firm that Salesforce now owns.
UC Today Team · 5 Apr 2022
Become an Animal with Zoom Avatars
Zoom has introduced an avatar feature that lets users swap their appearance for a virtual animal.
Tom Wright · 22 Mar 2022
RingCentral launches Webinar Solution
RingCentral has launched a webinar solution as an add-on to its Message, Video, Phone (MVP) platform.
Tom Wright · 22 Mar 2022
How to Change Your Google Meet Virtual Background
Learn how Google Meet virtual backgrounds changed and why Workspace, Chrome and mobile users should care.
UC Today Team · 21 Mar 2022
A Guide To Comparing UCaaS Tech In 2023
Compare UCaaS platforms by cloud strategy, AI, integrations, security and UX as hybrid work drives growth.
Robbie Pleasant · 15 Mar 2022
RingCentral Launches Education Products
RingCentral launches Education Essentials and Education Standard for hybrid classrooms, with MVP, video, Canvas and Blackboard.
Tom Wright · 8 Mar 2022