Vyopta is expanding its monitoring and analytics support for Zoom Phone and Rooms.
The company has added Zoom Phone and Rooms to its existing support, which is in place for Zoom Meetings and Webinars.
Users can troubleshoot video and audio calls, and gain insights by tracking key metrics from Zoom investment to improve adoption, optimise costs, boost productivity, and train other colleagues.
Jonathan Sass, Vyopta VP of Product Management, said: "We're committed to providing our customers with a holistic view of their collaboration estate.
"Improving collaboration technology performance is essential to making the customer experience as easy and positive as possible, no matter where collaboration is happening.”
For Zoom Phone and Rooms, Vyopta will provide users with real-time monitoring, quality of experience scoring, advanced alerting and automated reporting.
Technical support can be gained for isolated incidents and systemic issues, concurrent call usages, dial-outs, and disconnect issues.
Users can also use Vyopta for call, endpoint, and peripheral monitoring across various devices and platforms.
For organisations transitioning to Zoom Phone or Rooms, Vyopta can also provide visualisations of usage by customer-defined categories from all UC/collaboration platforms.
