User Experience
Zoom Partners with HP for Modular Meeting Pods
Zoom, HP and ROOM launch modular meeting pods with Zoom Rooms, a Logitech Brio webcam and touchscreen, helping workplaces cut call pain points. Published on UC
Tom Wright · 2 Mar 2022
UC Headset Statistics for 2022
Business headsets and headphones have been a crucial investment for team productivity for some time now.
Rob Scott · 1 Mar 2022
UC 3.0: Defining the UC Stack In The Modern Workplace
Why UC 3.0 matters: UCaaS, cloud calling, endpoints, meetings and CCaaS are reshaping hybrid work, employee experience and workflow automation. Published on UC
Rob Scott · 24 Feb 2022
A Guide to Comparing Video Conferencing Tech in 2022
Compare video conferencing tech with Microsoft Teams, Cisco Webex, RingCentral and Zoom for hardware, security and AI.
Rebekah Carter · 23 Feb 2022
How to Sign Documents in Zoom Meetings
A new collaboration between Zoom and DocuSign means users can now sign documents while in Zoom meetings.
Tom Wright · 18 Feb 2022
Businesses Wasting Half a Million Dollars a Year on MACDs
Businesses are wasting as much as half a million dollars a year on UC admin tasks, according to research.
James Stephen · 17 Feb 2022
Mida Recorder Offers Improved UI and UX
Mida Recorder’s new Playback Station improves call recording search and UX for Cisco, Avaya, Teams and Zoom users. Published on UC Today.
George Malim · 7 Feb 2022
Google Encourages Shadow IT with New Workspace Subscription
Google has launched a free business subscription for its Workspace collaboration suite.
Tom Wright · 4 Feb 2022
LogMeIn Rebrands as GoTo
LogMeIn has rebranded to GoTo and launched two simplified products that are united by one application.
Tom Wright · 2 Feb 2022
Teams Users Now Able to Chat with Any Other User
Microsoft Teams users are now able to chat with any other user outside of their organisation.
Tom Wright · 28 Jan 2022
Teams Hits 270 Million Monthly Active Users (MAU)
Why it matters: Teams has reached 270 million MAU as Microsoft grows Office 365, Teams Rooms and Teams Essentials, with Mesh next. Published on UC Today.
Tom Wright · 26 Jan 2022
Workplace Reveals WhatsApp Integration
Why it matters: Workplace’s WhatsApp integration could help reach disconnected frontline workers. Published on UC Today, from Meta, Facebook and WhatsApp.
Tom Wright · 21 Jan 2022
Google Meet Introduces Live Translated Captions
Google Meet’s live translated captions now help bilingual meetings, training and education by translating English into French, German, Po
Tom Wright · 14 Jan 2022
New Year Brings in New Email Jam in Microsoft Exchange Server
Microsoft patches Exchange Server 2016 and 2019 after New Year date bug blocked messages. Published on UC Today, it matters for admins.
Antony Savvas · 4 Jan 2022
Nine UC Leaders Give their 2022 Predictions
Hybrid work, UCaaS and AI are reshaping collaboration. Published on UC Today, Cisco, Zoom, Poly, RingCentral and Bandwidth leaders set out why it matters.
Tom Wright · 22 Dec 2021
Where Does the Dynamics Contact Centre Fit into the Market?
Microsoft caused quite a stir when it announced it would be adding voice channels to Dynamics 365.
Tom Wright · 22 Dec 2021
‘Our Web Client has No Demands of IT Staff’
Pridis has removed some of the strain on IT teams with the launch of its web-based attendant console, according to Pridis Consultant Ronald Wijnands .
Tom Wright · 22 Dec 2021
Kandy: 'We’re Obsessed with World-Class UX'
Once, not that long ago, enterprise success depended upon the nuts and bolts of an organisation’s functionality.
Simon Wright · 21 Dec 2021
Zoom Launches Demand Generation Platform for Partners
Zoom’s Partner Demand Center helps partners generate demand with email, social, digital ads and video marketing.
Tom Wright · 17 Dec 2021
Large Companies See UC&C Tools as a Plague on Their Helpdesks
UC&C issues now drive over half of helpdesk tickets at many large firms, so IT buyers must tackle productivity and assurance. Published on UC Today, NETSCOUT re
Antony Savvas · 16 Dec 2021
Enreach Reveals Unified Platform: Enreach UP
Enreach UP unifies UCaaS and CCaaS across acquired brands for faster innovation and white-labelling. Published on UC Today, it adds Microsoft integrations.
Tom Wright · 14 Dec 2021
Teams Bug Can Block 911 Calls on Android Devices
Why it matters: Microsoft Teams can block 911 calls on Android 10+ devices, prompting Google and Microsoft fixes. Published on UC Today.
Antony Savvas · 13 Dec 2021
Zoom Dishes Out More Cash From App Fund
Zoom expands its Apps Fund to 25 companies, backing Allo, Avoma and more as buyers weigh new collaboration, AI and CRM tools on UC Today.
Antony Savvas · 10 Dec 2021
Samsung SDS Provides Answer to Hybrid Working Worries
Samsung SDS CR2 helps hybrid offices manage hot desking, room booking and visitor management, with AI, IoT and Samsung displays. Published on UC Today.
Elliot Mulley-Goodbarne · 9 Dec 2021
Nectar Adds Enterprise Service Management Features for Zoom
Nectar DXP adds enterprise service management for Zoom, helping IT spot call quality issues, alerts and root causes faster.
Linoy Doron · 9 Dec 2021
Pridis Launches New Web Client
Pridis has launched a new web client for its Connecsy Cloud attendant console.
Tom Wright · 8 Dec 2021
‘Bots Are So Much More Than Just Help Desks’
The Bot Platform says bots improve employee experience on Microsoft Teams and Workplace, from onboarding to recognition.
Marian McHugh · 29 Nov 2021
Konftel’s Flagship Phone Secures Zoom Certification
Why it matters: Konftel 800 gains Zoom Phone certification, giving buyers secure SIP audio, PBX features and easy deployment. Published on UC Today.
Marian McHugh · 24 Nov 2021
BIG UC NEWS From Slack, Poly and Sinch
Slack, Mitel, RingCentral, Sinch and Poly updates show why UCaaS, Teams Rooms and omnichannel M&A matter to buyers.
Marian McHugh · 19 Nov 2021
Stop Flying Blind, Enhance Users’ Experiences
Bandwidth Insights helps enterprises spot voice and messaging issues, improve CX and cut cloud communications waste.
George Malim · 18 Nov 2021
Fuze Productfest 2021 Introduces Specialised Solutions
Fuze hosted its second annual productfest, a virtual event that brings together senior Fuze executives and product leaders with attendees.
George Malim · 18 Nov 2021
Slack Unveils New Platform Features to Assist Partners
Slack has unveiled a host of new features to its platform intended to accelerate customer growth and retention for its partners.
Marian McHugh · 16 Nov 2021
Slack Introduces New 'Lego' Toolkit for Developers
Slack has unveiled a new set of developer tools to help users create apps in a quicker and easier way.
Marian McHugh · 16 Nov 2021
BIG UC NEWS From Slack, RingCentral and Microsoft
RingCentral, Mitel, Microsoft and Slack updates show how UCaaS, Teams and Salesforce changes affect cloud migration and collaboration.
Marian McHugh · 12 Nov 2021
Key Takeaways from Commverse Hybrid Work Event
Delegates attended a virtual Commsverse event today, focused on navigating a hybrid work world with Microsoft Teams.
Tom Wright · 10 Nov 2021
Workplace Deepens Teams Integration
Workplace and Microsoft Teams integrations cut app switching for collaboration; published on UC Today, with SharePoint, OneDrive, Office 365 and Portal.
Tom Wright · 10 Nov 2021
RingCentral and Mitel Form UCaaS Partnership
RingCentral and Mitel’s UCaaS partnership gives Mitel’s 35 million users a path to RingCentral MVP, CloudLink and cloud PBX.
Tom Wright · 10 Nov 2021
BlueJeans Reveals Virtual Learning Features
BlueJeans has launched a bundle of remote learning functionality for education customers.
Tom Wright · 10 Nov 2021
BlueJeans Announces Microsoft Direct Guest Join Support
BlueJeans and Microsoft Direct Guest Join will let Teams Rooms join BlueJeans meetings, improving hybrid room interoperability.
Tom Wright · 5 Nov 2021
BIG UC NEWS from Microsoft, Cisco and Slack
Microsoft Teams usage hits record highs, Cisco unveils Webex Hologram, and Slack’s Salesforce merger reshapes UC on UC Today.
Marian McHugh · 2 Nov 2021
WebexOne 2021: All the Big Collaboration Announcements
This week saw Cisco host its WebexOne virtual event, where it announced a host of new features and updates to its flagship communications platform.
Marian McHugh · 29 Oct 2021
Cisco Partners with Bang & Olufsen
Why it matters: Cisco and Bang & Olufsen are bringing luxury audio to hybrid work with the Webex-integrated 980 headset, ANC and Bluetooth.
Tom Wright · 26 Oct 2021
'Salesforce is Opening Up All Sorts of Opportunities for Us’
Slack and Salesforce’s merger is opening new Customer 360 opportunities for sales, marketing and service teams. Published on UC Today.
Tom Wright · 25 Oct 2021
'Windows 365 Democratises Collaboration’
Windows 365 “levels the playing field” for an organisation’s users, regardless of their status in the company, according to Dan Coleby, Modern Workplace…
Marian McHugh · 22 Oct 2021
BIG UC NEWS from Cisco, RingCentral and Gartner
Welcome to our roundup of the news causing the biggest buzz in the UC space this week.
Marian McHugh · 22 Oct 2021
Gartner UCaaS Magic Quadrant 2021: Who Made it?
Why Gartner’s UCaaS Magic Quadrant 2021 matters for hybrid work: Microsoft Teams, Cisco Webex, RingCentral, Zoom and 8x8 shape cloud telephony. Published on UC
Tom Wright · 21 Oct 2021
Servicing Customers with the Cognitive Universe
Why telcos should care: Nuuday is using AI, chatbot, voicebot, IVR and Agent Assist to build a personalised Cognitive Universe. Published on UC Today.
Marian McHugh · 21 Oct 2021
‘Avaya has Unified the Developer Experience’
Avaya’s Experience Builders unifies developers, partners and services, helping buyers build composable apps on OneCloud. Published on UC Today.
Tom Wright · 19 Oct 2021
EU Probing Teams following Anti-Competitive Complaint
EU probe into Microsoft Teams bundling could reshape collaboration competition; published on UC Today, it follows Slack and Salesforce complaints.
Tom Wright · 18 Oct 2021
Jabra’s New Headset a ‘Convergence’ of Hybrid Work Tech
Jabra’s Evolve2 75 targets hybrid work with adjustable ANC, Microsoft Teams, Google Fast Pair and UC platform support. Published on UC Today.
Marian McHugh · 18 Oct 2021
RingCentral Loses Appeal in Zoom Court Battle
RingCentral has been denied an injunction against Zoom that would have allowed it to carry on selling its Zoom-powered RingCentral Meetings (RCM) product.
Tom Wright · 18 Oct 2021
Hybrid Working: How to Ensure Your Workforce is Ready for a New Normal
All set for the big return to the office? Are your people prepared to embrace the new post-pandemic hybrid working model?
Simon Wright · 12 Oct 2021
Hybrid Work Dominates UC EXPO 2021
UC EXPO’s return has been hailed a roaring success after thousands of attendees descended on London’s ExCel centre.
Tom Wright · 8 Oct 2021
RingCentral Enters Mexican Market
RingCentral enters Mexico with MCM Telecom, launching RingCentral for Symphony. Published on UC Today, the UCaaS move adds fibre, SD-WAN and security.
Tom Wright · 6 Oct 2021
Workplace Back Up After Huge Facebook Outage
Workplace is back up after Facebook’s global outage exposed backbone router misconfiguration; buyers should note the risk to Workplace Chat, WhatsApp and Instag
Tom Wright · 5 Oct 2021
Key Takeaways From Microsoft's Enterprise Connect Keynote
Enterprise Connect is now in full swing and, as expected, hybrid working is the undercurrent of the entire event.
Tom Wright · 28 Sept 2021
Slack Reveals Platform Updates at Dreamforce
Slack has revealed a host of platform updates at its parent company's Dreamforce event.
Tom Wright · 22 Sept 2021
Zoomtopia 2021: All the Big Announcements
Zoomtopia 2021 adds Zoom Video Engagement Center, Zoom Whiteboard, E2EE, BYOK, translation and Zoom Phone updates. Published on UC Today.
Tom Wright · 21 Sept 2021
Mio Makes Zoom Chat Interoperable with Slack, Teams and Webex
Why it matters: Mio now makes Zoom Chat interoperable with Slack, Microsoft Teams and Webex, helping enterprises cut app silos. Published on UC Today.
Tom Wright · 13 Sept 2021
Zoom Kicks Off First Batch of App Investment
Zoom backs 12 app developers from a $100m fund, boosting Meeting SDK and Video SDK apps for its platform. Published on UC Today.
Tom Wright · 3 Sept 2021