User Experience
Five Takeaways From Satya Nadella's Copilot Keynote
Microsoft Copilot could reshape work as Satya Nadella outlines AI, ChatGPT, 365 Copilot, Bing Chat Enterprise and Windows Copilot on UC Today.
Kieran Devlin · 25 Sept 2023
Enabling Animated Teams Backgrounds: The Complete Guide
Microsoft Teams animated backgrounds add immersive meeting effects; learn preview access, admin controls, Windows and MacOS support.
Rebekah Carter · 22 Sept 2023
Big UC News from Microsoft, Google, Apple and Slack
Microsoft Teams antitrust pressure, AI library, Gemini, Apple TV FaceTime and Slack AI show how collaboration is changing.
Kieran Devlin · 22 Sept 2023
ASC Introduces Compliance Recording for Teams Phone Mobile
ASC brings compliant Microsoft Teams Phone Mobile recording to hybrid work, helping firms meet GDPR, MiFID II, HIPAA and PCI DSS. Published on UC Today.
Kieran Devlin · 22 Sept 2023
Crestron Launches Desk Scheduling Solutions for Return to Office
Crestron Desk Q and Desk Touch add hot desking for hybrid work, helping office buyers manage desk booking, LEDs and QR access.
Kieran Devlin · 21 Sept 2023
Using Teams and Dynamics 365 for Customer Engagement
Why Teams and Dynamics 365 matter: Microsoft ties UCaaS, CRM and ERP into one workflow for better customer engagement. Published on UC Today.
Rebekah Carter · 20 Sept 2023
Apple TV Transforms Into Meeting Room Device
Apple TV 4K adds FaceTime via tvOS 17, with Cisco Webex and Zoom coming later. Published on UC Today, it broadens room video calling.
Kieran Devlin · 20 Sept 2023
Slack CEO: AI Revolution Has Been 'Amazing'
Why it matters: Slack’s AI and unstructured data give workplace buyers faster summaries, automation and app interoperability. Published on UC Today, with Claude
Kieran Devlin · 19 Sept 2023
Google Reportedly Nearing Release of GPT-4 Competitor, Gemini
Google is nearing Gemini, a GPT-4 rival for Vertex AI, with multimodal AI, TPUv5 and Workspace buyers in mind.
Kieran Devlin · 18 Sept 2023
Lake Ridge Bank Enhances CX With 8x8's XCaaS Platform
Lake Ridge Bank’s move to 8x8 XCaaS shows why integrated cloud contact centre and UCaaS matter: better CX, efficiency and lower costs. Published on UC Today.
Kieran Devlin · 18 Sept 2023
Microsoft Teams' AI Library Launches Next Month to Boost Productivity
Microsoft Teams AI Library will help developers build LLM bots, message extensions and adaptive cards, boosting productivity.
Kieran Devlin · 18 Sept 2023
Big UC News from WhatsApp, Salesforce, Sangoma and VOSS
Why it matters: WhatsApp cross-platform interoperability, Salesforce Einstein Copilot, Sangoma COO and VOSS Cost Analytics could reshape UC and CRM, published o
Kieran Devlin · 15 Sept 2023
How to Get the Most Out of Your Teams Rooms Deployments
Watch on YouTube Rob Westwood, Director of Product, Video Collaboration Division at New Era Technology , joins UC Today's Kieran Devlin .
Kieran Devlin · 14 Sept 2023
Is Skype for Business in Its Twilight Years?
It feels like Skype for Business is firmly in its twilight years now. Earlier this month, Microsoft announced that from October 1, 2023, Teams Rooms will…
Kieran Devlin · 14 Sept 2023
Why DialpadGPT is an AI Solution Tailored for Enterprise
DialpadGPT uses in-house AI, real-time analytics and five billion minutes of business data for more accurate enterprise customer intellig
Kieran Devlin · 14 Sept 2023
Videoconferencing: Why it Pays to Focus on High-Quality Audio
In business, tiny gains can be big differentiators. They can help to improve functionality, processes and, ultimately, deliver better overall outcomes.
Simon Wright · 13 Sept 2023
What Now After Microsoft Unbundles Teams from Office?
The timing of Microsoft's decision to unbundle Teams and Office was abrupt, even if the decision itself was perhaps less surprising.
Kieran Devlin · 12 Sept 2023
AvaSure and Ouva Partner for AI-Powered Virtual Care Solutions
AvaSure and Ouva add AI patient monitoring to Telesitter, helping hospitals cut falls and elopements despite staffing shortages. Published on UC Today.
Kieran Devlin · 12 Sept 2023
Logitech Launches Flexible 'Show-and-Tell' Reach Camera
Why it matters: Logitech Reach makes show-and-tell meetings easier with a flexible USB camera for non-digital content, livestreams and classes. Published on UC
Kieran Devlin · 11 Sept 2023
WhatsApp Working to Enable Cross-Platform Messaging
WhatsApp’s EU-driven move to cross-platform messaging could reshape enterprise comms. Published on UC Today, it adds interoperability, Meta and DMA focus.
Kieran Devlin · 11 Sept 2023
Yealink Unveils New AI-Powered Teams Rooms Solutions
Yealink has announced new AI-powered solutions for Microsoft Teams Rooms for smarter meetings.
Kieran Devlin · 8 Sept 2023
Microsoft Promises Copyright Protection for Copilot Customers
Microsoft’s Copilot Copyright Commitment helps buyers adopt Microsoft 365, Teams and GitHub Copilot with legal cover on copyright claims. Published on UC Today.
Kieran Devlin · 8 Sept 2023
New Slack AI Capabilities Announced to Transform Productivity
Why it matters: Salesforce is adding Slack AI, Slack lists and automation to boost productivity, with Workflow Builder, Google, Atlassian and Asana.
Kieran Devlin · 7 Sept 2023
Microsoft's Bing AI Coming to Google Chrome in Browser Rivalry Twist
Microsoft brings Bing Chat Enterprise to Google Chrome and Windows Copilot, as Google rolls out Duet AI for Workspace.
Kieran Devlin · 30 Aug 2023
Global Wedding Business Says 'I Do' to Google Duet AI
Global wedding planning business The Knot Worldwide are among the successful testers for Duet AI, Google 's new generative AI-powered productivity tool.
Kieran Devlin · 29 Aug 2023
Mio Unlocks Cross-Platform Collaboration with Google Workspace
Mio’s Google Workspace integration removes chat silos for Google Chat, Microsoft Teams and Slack, boosting enterprise productivity. Published on UC Today.
James Stephen · 29 Aug 2023
Google Workspace's Duet AI Now Generally Available
Google Workspace’s Duet AI is now generally available, adding Meet, Chat and Gmail productivity tools, pricing, and security controls.
Kieran Devlin · 29 Aug 2023
Microsoft Introduces Bing Chat Enterprise in Windows Copilot Preview
Microsoft is launching support for Bing Chat Enterprise in the Windows Copilot Preview.
Kieran Devlin · 29 Aug 2023
OpenAI Launches ChatGPT Enterprise with Security a Key Focus
OpenAI’s ChatGPT Enterprise puts security, privacy and SOC 2 compliance first, with GPT-4, SSO and admin controls.
Kieran Devlin · 29 Aug 2023
Microsoft Launches Teams Premium Self-Service Trials
Microsoft Teams Premium self-service trials give businesses 30 days to test AI features, Intelligent Recap and virtual appointments. Published on UC Today.
Kieran Devlin · 28 Aug 2023
Big UC News from Zoom, Microsoft, Otter.AI, Slack and Gamma
Zoom, Microsoft, Otter.ai, Slack and Gamma updates matter for buyers seeking AI, Teams Rooms, Zoom Phone and cyber security.
Kieran Devlin · 25 Aug 2023
NEC Univerge Blue Engage Adds Innovative Healthcare Integrations
NEC UNIVERGE BLUE ENGAGE now integrates with Epic, Oracle Cerner and MEDITECH, helping healthcare providers cut costs and speed patient access. Published on UC
Kieran Devlin · 25 Aug 2023
Yamaha CS-500 Collaboration System Now Teams Certified
Yamaha has announced that its CS-500 video collaboration system has been certified for Microsoft Teams.
Kieran Devlin · 25 Aug 2023
RingCentral’s UCaaS Deals Explained: The Value of RingCentral
Why RingCentral UCaaS deals matter: MVP, AI, cloud telephony and integrations with Microsoft Teams, Google and Salesforce. Published on UC Today.
Rebekah Carter · 25 Aug 2023
Zoom Events Production Studio and Mobile App Launched
Zoom launches Production Studio and a mobile app for Zoom Events, helping buyers create branded hybrid events without a production agency. Published on UC Today
Kieran Devlin · 24 Aug 2023
10 Meeting Phrases you KNOW Have a Hidden Meaning
Why virtual meetings really stall decisions: 10 common phrases decoded for workplace buyers using UC Today insights on video meetings and buy-in.
Tom Wright · 24 Aug 2023
How Qualcomm Leverages AI to Transform the Hybrid Meeting Room
To say AI is the running theme in tech for 2023 would be a cliche at this stage of the year – but it's undeniably true.
Kieran Devlin · 24 Aug 2023
Teams Rooms Adds 'Biggest Release of the Year'
Microsoft Teams Rooms Pro v4.18 adds Cloud IntelliFrame, Front Row unified backgrounds and spatial audio for Windows.
Kieran Devlin · 24 Aug 2023
Zoom Results: Gen AI and Zoom Phone Take Centre Stage
AI and Zoom Phone were front and centre of Zoom's Q2 earnings call as the vendor posted year over year revenue growth.
Kieran Devlin · 22 Aug 2023
The Top 5 Reasons to Deploy AI in the Workplace
The future of work is here. Over the last few years, companies have seen significant changes in the way they manage employees, hire staff members, and…
Rebekah Carter · 22 Aug 2023
Otter.ai Launches AI-Powered Slack App
Otter.ai has launched a generative AI-powered app for Slack that offers services like transcription and meeting insights.
Tom Wright · 21 Aug 2023
Big UC News from Dialpad, WhatsApp, and Microsoft
Why it matters: DialpadGPT, WhatsApp call scheduling and Microsoft Teams mobile join updates could improve AI, calling and meetings. Published on UC Today.
Kieran Devlin · 18 Aug 2023
The Best Funny Microsoft Teams Backgrounds for Informal Meetings
Funny Microsoft Teams backgrounds can lift informal hybrid meetings. Published on UC Today, see memes, GIFs, IT humour and pop culture ideas.
Rebekah Carter · 18 Aug 2023
RingCentral MVP Review: Reviewing the RingCentral Platform
Cloud-based platforms for unified communications are becoming increasingly essential in today’s world.
Rebekah Carter · 18 Aug 2023
Teams Updates to Streamline Mobile Joining Announced
Microsoft is introducing three new updates to Teams that will significantly improve mobile joining.
Kieran Devlin · 17 Aug 2023
Why This Hybrid Meeting Policy Needed the Queen's Approval
Every organisation's IT and audiovisual departments had their own unique challenges in adapting to the COVID-19 pandemic.
Kieran Devlin · 16 Aug 2023
UC Round Table: Endpoints and Devices
Endpoints and devices matter as Crestron, Coolpo, Bose Professional and Vaddio weigh AI, hybrid work, Teams and Zoom.
Kieran Devlin · 15 Aug 2023
License to Thrill: Empowering Microsoft Teams Users with AI for Outstanding Customer Experience
The Five9-CallTower eBook shows how AI, Microsoft Teams and cloud contact centre integration can lift CX and ROI.
Rebekah Carter · 15 Aug 2023
The Major Copilot Question for Microsoft Partners After Inspire
Why Microsoft partners must prepare for Copilot despite no GA date: Teams Phone, Teams chat, AI governance, data centres and pricing on UC Today.
Kieran Devlin · 15 Aug 2023
Teams Round Table: Teams Apps
Why Teams apps now matter: buyers can boost ROI with AI, Copilot, RingCentral, NFON, Nuwave and Symity integrations, automation and security. Published on UC To
Kieran Devlin · 14 Aug 2023
Top 10 Microsoft Teams Features For Beginners
Learn how Microsoft Teams features like breakout rooms, whiteboard, polls, recaps and live captions improve hybrid meetings.
Tom Wright · 11 Aug 2023
Big UC News from RingCentral, Verizon, Zoom, Slack and Microsoft
Why it matters: RingCentral named a new CEO, beat Q2 guidance and launched RingCX and RingSense for Phone; Verizon is sunsetting BlueJeans, and Zoom faces TOS a
Kieran Devlin · 11 Aug 2023
Zoom Clips Launches for Asynchronous Video Conversations
UC Today reports on Zoom Clips, a new tool for recording and sharing short async videos so teams can collaborate without needing to be online at the same time.
Kieran Devlin · 11 Aug 2023
Verizon to Shutter BlueJeans
Why it matters: Verizon is sunsetting BlueJeans, affecting video conferencing buyers as Basic ends on 31 August. Published on UC Today, with Zoom, Microsoft Tea
Kieran Devlin · 10 Aug 2023
The Hottest Trends in UC Endpoints and Devices for 2023
Why UC endpoints are changing for hybrid work: 5G, AI, spatial audio, plug-and-play room kits and zero-touch management. Published on UC Today.
Rebekah Carter · 10 Aug 2023
Slack Launches Redesign to Boost User Productivity
Slack has launched its new redesign, with a refined UI and enhanced user experience to improve productivity.
Kieran Devlin · 10 Aug 2023
How Business Mobile Solutions Drive Growth and Agility in a Hybrid Workplace
The world of work has changed significantly in the last few years. Driven by major events like the pandemic, the “future of work” has officially arrived…
Rebekah Carter · 10 Aug 2023
AWS and Five9 Become Leaders in 2023's Gartner CCaaS Magic Quadrant
AWS and Five9 move into Gartner’s CCaaS leaders quadrant as AI, LLMs and Amazon Connect pricing reshape the market. Published on UC Today.
Kieran Devlin · 9 Aug 2023
Cisco Revolutionizes Cloud Security with Automated Ransomware Recovery
Cisco XDR adds automated ransomware recovery with Cohesity, helping SOC teams detect, snapshot and restore faster in Cisco Security Cloud
Kieran Devlin · 7 Aug 2023
Microsoft Ends Cortana in Windows to Focus on Copilot
Microsoft has ended Windows support for its digital assistant Cortana to refocus on its next-gen AI systems, including Copilot.
Kieran Devlin · 7 Aug 2023