The Top 5 Reasons to Deploy AI in the Workplace

The future of work is here. Over the last few years, companies have seen significant changes in the way they manage employees, hire staff members, and…

Rebekah Carter

The future of work is here. Over the last few years, companies have seen significant changes in the way they manage employees, hire staff members, and even leverage technology. Concepts like automation and artificial intelligence (AI) have transformed from nice-to-have features into essential investments for business continuity and growth.

Artificial Intelligence, in particular, has an impact on virtually every aspect of the business environment. It’s influencing how teams plan and manage tasks, improving the way we collaborate with distributed workers, and even transforming the customer service landscape.

According to RingCentral’s report on “Navigating the AI Revolution”, 44% of business leaders believed AI would be important by 2023, and 53% of younger workers believe AI will positively impact their workplace experiences.

Severine Hierso, Director of Product Marketing, International at RingCentral says:

“The use of AI at work could be a real game changer. Whether it’s fine-tuning workflows with technology such as our AI-powered video meetings, coaching agents through real-time interactions, or using conversation intelligence to give sales teams the at-a-glance data they need to predict consumer behaviour, the power of AI is something every organisation should be considering.

Ultimately, these technologies empower the workforce, streamline processes, and contribute to better communication and productivity across various verticals, so it would be remiss for leaders not to consider how AI solutions could work for them now and in the future.

As part of RingCentral’s ongoing exploration of AI, we have successfully launched cutting-edge solutions such as Advanced Meeting Insights that are designed to enhance the user experience internally, and significantly improve the customer journey. “

Here are the top 5 reasons why every business should be investing in AI for the workplace.

1. AI Empowers the Entire Workforce

Although concerned parties have expressed anxiety about AI and automation replacing human workers in the business world, most AI solutions are designed to augment and support teams, not eliminate the need for human input. AI solutions can automate certain tasks, such as data entry or transcription, but this won’t necessarily eliminate jobs.

The World Economic Forum even believes AI will help to create more than 100 million new jobs by 2025. AI empowers the workforce by simplifying complex tasks, improving workflows, and even enhancing how people communicate. AI can strengthen:

Collaboration: With AI, team members can spend less time taking notes and more time engaging in conversations. AI solutions can even automatically translate and transcribe meetings, or create summaries based on conversations.
Sales and customer service tasks: AI solutions can offer access to real-time behavioral coaching, guidance, and support for team members, minimizing human error and improving efficiency. It can even provide the next-best action guidance.
Human resource tasks: Organizations can use AI to write job descriptions, create onboarding materials, analyze pay options, and assist team members in getting started with new roles, increasing time-to-value for new hires.

2. Gains in Efficiency and Productivity

By empowering the workforce to accomplish more and eliminate repetitive tasks, AI can also lead to significant gains in productivity and efficiency. Today’s teams are under increasing pressure to accomplish more with less, and AI can help with this.

The right AI tools can help businesses handle tasks at a velocity and volume impossible with human beings alone. For instance, generative AI can create email responses for sales teams, conversational AI tools can provide coaching and guidance in real-time, and AI analytical tools can provide insights into potential roadblocks for productivity.

AI tools can even provide each employee, regardless of whether they’re working remotely or in the office, with guidance and support, similar to having a human personal assistant. This ensures employees can spend less time on manual repetitive tasks, and more time on valuable projects.

3. Enhancing Meetings and Team Work

As mentioned above, AI can be a phenomenal tool for improving the way teams collaborate. This is particularly crucial now we’re living in a world where global employees are often influenced by hybrid and remote work. Built into collaboration and meeting tools, AI can:

Eliminate distractions: AI-powered tools can detect distracting noise in a meeting, and improve the quality and clarity of audio. Some solutions can even improve video quality too, allowing for clearer images during video conferencing sessions.
Improve understanding: With live transcription and translation tools, companies can minimize the risk of misunderstandings in a collaborative environment, and help teams work more effectively together, wherever they are.
Enhance insights: AI tools can also offer insights into the core topics covered in meetings, and suggest action items for team members to follow up on. This means team members can spend less time taking notes during the meeting.

4. AI Strengthens Customer Service

Delivering an exceptional customer experience is no longer an option for today’s businesses. However, as customer expectations evolve, and journeys become more complex, staying one step ahead with a CX initiative can be difficult. AI has become a pivotal part of the contact center in recent years, empowering teams to better serve and support customers.

In the contact center, companies can use AI to reduce call waiting times, with predictive call routing processes that deliver customers to agents based on their specific needs. Intelligent IVR systems can use natural language processing to determine a customer’s intent, and improve the routing process.

There are even AI tools that can handle customer service requirements on a 24/7 basis. Intelligent chatbots and virtual assistants can guide customers through the process of troubleshooting problems and issues, reducing the number of calls human agents need to deal with. Some studies even suggest chatbots will generate up to $8 billion in support savings.

5. Better Decision Making

Finally, virtually every business in today’s world needs to find ways to efficiently improve its processes, reducing costs, and increasing business outcomes. The best way to do this is for companies to evaluate the data they have about their business, team members, and customers, and use this information to make intelligent decisions for growth.

Unfortunately, assessing huge volumes of data related to customer interactions, team performance and market trends can be time-consuming and expensive when done manually. AI addresses this problem by making it easier to assess and pull insights from huge volumes of information instantly.

Analytical and reporting tools equipped with AI technologies can give companies a behind-the-scenes view of their operations, suggesting new and enhanced ways to improve business outcomes. The right tools can offer insights into everything from ways to improve customer loyalty and reduce operational costs, to how to improve employee engagement.

It’s Time to Invest in the Power of AI

Artificial Intelligence is quickly emerging as an essential part of the business technology stack, for companies in every industry. With the potential to improve productivity, enhance meetings, empower agents, and improve customer service, AI can truly transform any organization.

What’s more, with the right insights, AI tools can provide business leaders with the information they need to make intelligent decisions for future growth.

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