User Experience
New Features Added to Microsoft Shifts
Microsoft has released new Shift features to improve the productivity and user experience of frontline workers.
James Stephen · 12 Dec 2023
Intermedia Launches Unite AI Assistant for Enhanced Productivity
Intermedia has launched its generative AI assistant for its Unite communications and collaboration platform to enhance business productivity.
Kieran Devlin · 11 Dec 2023
Big UC News from Gartner, Google, Zoom and Apple
Gartner, Google, Zoom and Apple updates show Teams leading UCaaS, Gemini launch, Apple TV support and Zoom Surveys.
Kieran Devlin · 8 Dec 2023
Why Meeting Room Interoperability is Crucial to Hybrid Work Success
Hybrid work depends on meeting room interoperability. Published on UC Today, Barco ClickShare helps Teams, Zoom and MTR users avoid friction.
Tom Wright · 8 Dec 2023
Microsoft's Surface Hub 3 Collaboration Boards Now Available
Microsoft Surface Hub 3 is now generally available, adding 50-inch and 85-inch Teams Rooms boards for hybrid collaboration.
Kieran Devlin · 7 Dec 2023
New Teams App Now Generally Available for VDI Customers
Microsoft’s new Teams app is generally available for VDI customers, bringing faster launches, less memory use and Intune support.
Kieran Devlin · 6 Dec 2023
Teams Premium Can Soon Stop Meeting Chats From Being Shared
Teams Premium will block copying and forwarding of meeting chat to reduce data leaks, while Microsoft adds mic controls in the new Teams for Windows.
Kieran Devlin · 5 Dec 2023
Zoom Surveys Launches to Maximise Employee Engagement
Zoom Surveys adds link-based polls and feedback to Zoom One and Contact Center, helping buyers boost employee engagement without app-toggling. Published on UC T
Kieran Devlin · 4 Dec 2023
How to Use Microsoft 365 Copilot (The Right Way)
Learning how to use Microsoft 365 Copilot – the tech giant’s leading generative AI tool – the right way will be crucial for many organizations in the…
Rebekah Carter · 1 Dec 2023
Could Mobile Be a Future Zoom North Star?
Zoom's earnings call for Q3 2023 was a positive affirmation of its post-pandemic strategic direction, as it diversifies its portfolio with the likes of…
Kieran Devlin · 30 Nov 2023
Some Google Drive Users Are Losing Six Months of Files
Google Drive file loss affects months of data, reminding workplace buyers why cloud storage reliability matters. Published on UC Today, with Google AI context.
Kieran Devlin · 29 Nov 2023
Microsoft Ending Support for 365 Browser Extension
Microsoft is retiring the 365 browser extension on Edge and Chrome, pushing buyers to the Edge sidebar, Copilot and Microsoft 365 web apps. Published on UC Toda
Kieran Devlin · 28 Nov 2023
Webex and AWS Partner to Enhance Collaboration and CX
Webex and AWS expand AWS WorkSpaces, Webex Contact Center and VDI support to cut costs, boost security and CX.
Kieran Devlin · 28 Nov 2023
Virgin Group Deploys Workvivo for 60,000 Employees
Why it matters: Virgin Group has deployed Workvivo for 60,000 employees across 40 companies, improving leadership communication, engagement and brand culture. P
James Stephen · 27 Nov 2023
5 Takeaways From Our Ignite Teams News Special
Ignite pushed Microsoft Teams Premium, Copilot, Mesh and BYOD room features, signalling higher costs and clearer collaboration choices.
Tom Wright · 24 Nov 2023
Free Noise Cancellation Software for Beta Testers: Coolpo Invite You to Try VOIZ AI
Why it matters: Coolpo is offering beta testers a free 1-year VOIZ AI subscription, bringing software-only noise cancellation to Windows via Discord. Published
Linoy Doron · 23 Nov 2023
Zoom Fully Integrates Workvivo Into Platform
Why it matters: Zoom has fully integrated Workvivo, adding employee engagement, social intranet and app tools for hybrid work. Published on UC Today.
Kieran Devlin · 21 Nov 2023
What is Microsoft Teams Immersive Spaces?
Why Microsoft Teams Immersive Spaces matters: Microsoft Mesh, Azure and Quest bring 3D avatars, spatial audio and custom virtual workspaces to Teams. Published
Rebekah Carter · 21 Nov 2023
Big UC News from Microsoft, Slack, Cisco and RingCentral
The Major News of This Year's Microsoft Ignite As is tradition, this year's Microsoft Ignite has featured a colossal range of stories.
Kieran Devlin · 17 Nov 2023
Biggest Teams News from Microsoft Ignite
Why it matters: Microsoft Ignite adds Copilot, Teams Phone and Teams Premium upgrades to Teams, with AI recaps, Loop and Whiteboard.
Tom Wright · 16 Nov 2023
Teams Rooms' Speaker Recognition AI Expands to Existing Devices
Microsoft Teams Rooms brings speaker recognition AI to existing devices, boosting Copilot, meeting recap and room management.
Kieran Devlin · 16 Nov 2023
3D Meetings Coming to Teams in January
Microsoft Teams Immersive Spaces and Mesh go generally available in January, bringing 3D meetings, avatars and Meta Quest support.
Tom Wright · 15 Nov 2023
Microsoft Launches Loop Apps
Microsoft launches Loop apps for web and mobile, adding Copilot and real-time workspace collaboration across Teams, Outlook and Word.
Tom Wright · 15 Nov 2023
Copilot Added to Microsoft 365 for Frontline Workers
Microsoft 365 adds Copilot to F3 frontline workers, plus Teams, Shifts and Entra updates to cut admin overhead.
Kieran Devlin · 15 Nov 2023
WhatsApp Launches Enterprise-Friendly Voice Chat Upgrade
Why it matters: WhatsApp adds voice chats for up to 128 participants, with end-to-end encryption and in-chat controls, boosting enterprise use for meetings and
Kieran Devlin · 15 Nov 2023
The Benefits of Artificial Intelligence in Customer Service
AI is reshaping customer service by speeding self-service and personalisation. Published on UC Today, see how Dstny Omnichannel and conversational AI help servi
Rebekah Carter · 14 Nov 2023
How to Leverage AWS Communication Developer Services for Multi-Channel Communications
Why it matters: AWS Communication Developer Services helps teams build omnichannel messaging with Pinpoint, SES and Chime across SMS, email, voice and video. Pu
Rebekah Carter · 10 Nov 2023
Microsoft Teams Launches 'Meet' for Better Organised Calls
Microsoft Teams has launched a 'Meet' service for centralised calling and streamlined meeting catchup.
Kieran Devlin · 8 Nov 2023
Big UC News from X, Zoom, Microsoft and 8x8
Why it matters: X, Zoom, Microsoft Teams and 8x8 are reshaping conferencing, AI summaries, channels and CCaaS, moving workplace comms forward. Published on UC T
Kieran Devlin · 3 Nov 2023
How to Use the Slack Workflow Builder to Boost Productivity
Why it matters: Slack Workflow Builder lets teams automate onboarding, approvals and expert routing without code. Published on UC Today, it connects with Salesf
Rebekah Carter · 3 Nov 2023
Microsoft Teams Integrates with DALL-E for AI-Generated Backgrounds
Why it matters: Teams Premium will let Microsoft users create AI backgrounds with OpenAI DALL-E, bringing text prompts to Channels on Windows, iOS and more. Pub
Kieran Devlin · 2 Nov 2023
Microsoft Teams Enhances Collaboration With New Channel Experience
Microsoft Teams’ new channel experience is now generally available, helping buyers improve collaboration, search and Viva Topics context in classic and new Team
Kieran Devlin · 31 Oct 2023
Pro AV: How Market Consolidation is Delivering Mutual Gains for Service Providers and End User Enterprises
Global giant or niche innovator – today’s videoconferencing players are nothing if not multiple and diverse. No surprises there, of course.
Simon Wright · 30 Oct 2023
Big UC News from Cisco Webex, Microsoft, Zoom and Ooma
Cisco Webex, Microsoft Teams, Zoom and Ooma moves show how AI, UCaaS and cloud collaboration are shifting buyer priorities. Published on UC Today.
Kieran Devlin · 27 Oct 2023
Cisco, Bang & Olufsen Partner on Webex-Optimized Earbuds
Cisco and Bang & Olufsen have partnered to produce wireless earbuds designed for secure hybrid working.
Kieran Devlin · 24 Oct 2023
GoTo Resolve and Connect Receive AI and Security Enhancements
GoTo has announced a sweeping range of new features for GoTo Resolve and Connect, including AI and security enhancements, to address the needs of the…
Kieran Devlin · 24 Oct 2023
Microsoft Teams Adds Private Line Feature to Protect Sensitive Info
Microsoft is adding a "private line" feature to Teams that bypasses all organisational policies for calling.
Kieran Devlin · 24 Oct 2023
Deltapath Brings Deltapath Talk to Zendesk
Deltapath Talk now integrates with Zendesk, giving agents click-to-dial, call logs and a 360-degree customer view. Published on UC Today.
James Stephen · 23 Oct 2023
The Hottest Trends in Hybrid Workforce Analysis
Why hybrid work analysis matters: Gallup’s 59% preference, AI, predictive analytics, wellbeing and DEIB insights help buyers improve scheduling and retention. P
Rebekah Carter · 20 Oct 2023
What Are Office Neighborhoods? Exploring Workplace Neighborhoods
Office neighbourhoods could shape the future workplace, blending hybrid work, ABW and agile working with Microsoft Teams, Zoom and flexible office design. Publi
Rebekah Carter · 20 Oct 2023
Major Teams Premium Update Lands to Enhance Collaboration
Microsoft Teams Premium adds Chapters, Topics, Intelligent Recap, webinar emails and admin analytics for better collaboration.
Kieran Devlin · 19 Oct 2023
Finance Transformation Business Expands Capabilities with Microsoft Teams
BlackLine adds Microsoft Teams and D365 Connector updates, giving finance teams real-time alerts and faster close workflows. Published on UC Today.
Kieran Devlin · 18 Oct 2023
LeapXpert Launches Single Professional Identity to Unify Business Comms
Why it matters: LeapXpert’s Single Professional Identity unifies one business number across WhatsApp, iMessage, SMS and calls, with compliance. Published on UC
Kieran Devlin · 17 Oct 2023
Average Employee Loses One Day a Week to Drafting Emails, Study Finds
Slack research shows UK workers lose 8 hours 42 minutes a week to email; AI and automation could cut inbox drag and boost productivity.
Kieran Devlin · 13 Oct 2023
How to Optimise Collaboration Platform Usage
Effective training drives collaboration platform adoption at banks. UC Today speaks with Rothschild Bank on intuitive use of new capabilities at UC Expo 2023.
Kieran Devlin · 12 Oct 2023
Microsoft: Generative AI Can Be 'Usefully Wrong'
Microsoft has outlined its belief in users actively collaborating with AI, stating that generative AI's responses can be "usefully wrong".
Kieran Devlin · 12 Oct 2023
AMC Technology Launches New Teams Integration to Enhance Collaboration
CX solution provider AMC Technology has launched an innovative communications offering in the Microsoft Teams integration, DaVinci for Microsoft Teams.
Kieran Devlin · 11 Oct 2023
NFL Franchise Implements Webex to Gain the Hard Yards
Webex will power Patriots collaboration at Gillette Stadium, as Cisco adds networking, security and 4K video. Published on UC Today.
Kieran Devlin · 9 Oct 2023
What Should be Your Hybrid Meeting Room Priorities?
Hybrid meeting rooms are changing at BP Energy, with Microsoft Teams native rooms, better audio, acoustics and camera framing. Published on UC Today.
Kieran Devlin · 5 Oct 2023
Navigating Employee Engagement in a Modern Workplace
Tata Communications explains how employee experience has evolved and how JAMVEE and GlobalRapide support modern workplace collaboration.
David Dungay · 4 Oct 2023
Zoom Adds Healthcare and Education AI Companion Features
Zoom AI Companion now adds healthcare and higher education summaries, plus Whiteboard ideas, for Meetings, Chat and Mail.
Kieran Devlin · 3 Oct 2023
NHS Trust Partners with Cinos to Modernise Its UC Services
Isle of Wight NHS Trust is modernising UC with Cinos, Cisco and Microsoft Teams, cutting telephony costs and boosting hybrid working.
Kieran Devlin · 3 Oct 2023
Boosting Collaboration ROI and Productivity with Compliance
Compliance is now key to unlocking Microsoft Teams, Zoom and UCaaS ROI; Published on UC Today, it cuts shadow IT and boosts productivity.
Rebekah Carter · 3 Oct 2023
What Zoom Background Makes You Look Most Trustworthy?
New research has suggested that users should have bookcases or plants in their background to inspire the most trust in them during video calls.
Kieran Devlin · 2 Oct 2023
Microsoft Details Plan for Teams Phone Shared Calling
Microsoft details Teams Phone Shared Calling, cutting PSTN number costs and simplifying Auto attendant and PowerShell setup. Published on UC Today.
Kieran Devlin · 2 Oct 2023
Videoconferencing: How Software Smarts Can Sharpen Performance and Enhance User Experience
Cameras, loudspeakers, integrated rooms: videoconferencing hardware is now an essential component of every business communications stack.
Simon Wright · 29 Sept 2023
Big UC News from Microsoft, Meta, Amazon, Anthropic and Google
Why it matters: Microsoft Mesh adds immersive Teams meetings, while Teams SIP changes, Meta’s office lease exit, Amazon-Anthropic AI and Ericsson-Google Cloud a
Kieran Devlin · 29 Sept 2023
Immersive Teams Meetings on the Way with Microsoft Mesh
Microsoft Mesh will bring immersive Teams meetings in public preview, with avatars, spatial audio and XR in October. Published on UC Today.
Kieran Devlin · 27 Sept 2023
Five of the Most Intriguing 365 Copilot Use Cases
Five 365 Copilot use cases show how Microsoft AI could speed research, Outlook replies, Teams meetings and plugins.
Kieran Devlin · 26 Sept 2023
Native Microsoft Teams: Marketing Jargon or Reality?
Why native Microsoft Teams direct routing matters for UCaaS buyers: fewer portals, better Microsoft support and failover. Published on UC Today.
Gabriel Avner · 26 Sept 2023