User Experience
Big UC News from RingCentral, Slack, Atos and Sangoma
Why it matters: RingCentral, Slack, Sangoma and Atos moves signal shifts in UC, AI, virtual events, cloud communications and Eviden. Published on UC Today.
Kieran Devlin · 4 Aug 2023
Teams Free Adds New Communities Management Features
Microsoft adds Edit community and Manage community to Teams Free, plus Designer, share options and Copilot updates.
Kieran Devlin · 4 Aug 2023
Microsoft 365 Apps Come to Amazon WorkSpaces
Why it matters: Microsoft 365 Apps now run on Amazon WorkSpaces via BYOL, helping AWS and enterprise buyers use Word, Excel and Outlook in the cloud. Published
Tom Wright · 2 Aug 2023
ScanSource Partners with Logitech to Deliver Innovative Conferencing Solutions
ScanSource has partnered with Logitech to deliver innovative video conferencing, collaboration and modern workplace solutions.
Kieran Devlin · 31 Jul 2023
Zoom Partners with HSBC on Epilepsy Safety Feature
Zoom and HSBC launch an epilepsy safety setting that dims screen share video and flashing patterns for users.
Kieran Devlin · 31 Jul 2023
How to Make Microsoft Teams Work with Your Contact Center
Why Microsoft Teams integration matters for contact centres: boost first-contact resolution with Content Guru, Microsoft-certified cloud contact centre tools an
Rebekah Carter · 27 Jul 2023
Videoconferencing: How the Science of Sound and Vision is Reimagining the Virtual Communication Experience
There’s a new way to describe technology: ‘transparent’. As in users can’t see it.
Simon Wright · 25 Jul 2023
Apple Using In-House Generative AI Chatbot
Apple’s in-house Apple GPT shows why workplace buyers should watch Ajax, as the company tests generative AI, ChatGPT, Bard and Copilot alternatives. Published o
Kieran Devlin · 24 Jul 2023
Teams Enhances End-to-End Encryption to Bolster Security
Microsoft Teams gets full end-to-end encryption and Defender for Office 365 security, helping UC buyers stop phishing, ransomware and malicious messages. Publis
Kieran Devlin · 24 Jul 2023
Big UC News from Microsoft, Zoom, Mitel, Proximus and Cisco
Microsoft Copilot, Teams and Bing Chat Enterprise shift UC buying priorities, while Zoom, Mitel, Proximus and Cisco shape the market. Published on UC Today.
Kieran Devlin · 21 Jul 2023
Alcatel-Lucent Enterprise Launches Rainbow Hub in UK
Rainbow Hub gives UK buyers cloud UCaaS from Alcatel-Lucent Enterprise, replacing PBX with secure telephony, mobility and analytics. Published on UC Today.
Kieran Devlin · 21 Jul 2023
‘Millennials Feel Most Left Out in Online Meetings’ – Jabra
Jabra research shows Millennials feel left out in online meetings, highlighting hybrid work, video and meeting room tech. Published on UC Today.
James Stephen · 21 Jul 2023
What is the Copilot State of Play After Inspire?
Copilot’s Teams Phone, Chat and Dynamics 365 Sales updates show why Microsoft 365 buyers should weigh AI gains against $30-user pricing. Published on UC Today.
Kieran Devlin · 20 Jul 2023
Data Classification: Safeguarding Sensitive Information in the Age of AI
Data classification helps Veritas users protect sensitive data before ChatGPT, Bing or cloud AI trains on it.
Linoy Doron · 20 Jul 2023
Why Bing Chat Enterprise is so Security-Focused
Bing Chat Enterprise promises commercial data protection in Microsoft Inspire, with AI chat in Bing and Edge for Microsoft 365 users.
Kieran Devlin · 19 Jul 2023
Microsoft Teams Voice Calling: Why Post-Migration Everyday Management is Key to Long-Term Success
Efficiencies, productivity gains, user experience enhancement: enabling enterprise voice calling via Microsoft Teams is all give, give, give.
Simon Wright · 19 Jul 2023
Microsoft Unveils Copilot for Teams Phone and Teams Chat
Microsoft’s Copilot in Teams Phone and Teams chat brings real-time summaries and action items, helping UCaaS buyers save time. Published on UC Today.
Kieran Devlin · 18 Jul 2023
Your Guide to Comparing SIP and CPaaS Solutions in 2023
Choosing between SIP and CPaaS matters because it affects cost, scalability and security. Published on UC Today, compare trunking, APIs and support.
Rebekah Carter · 17 Jul 2023
Teams Enables Direct Joining of Google Meet and Zoom Meetings
Teams will let users join Zoom and Google Meet from its calendar, helping workplace buyers simplify multi-platform meetings. Published on UC Today.
Kieran Devlin · 17 Jul 2023
Combating Tenant Trauma in Teams 2.1
Microsoft Teams 2.1 preview adds multi-account, cross-tenant support, reducing tenant trauma and security friction for workplace buyers. Published on UC Today.
James Stephen · 14 Jul 2023
Pylon Unlocks Customer Conversation Data in Slack
Pylon’s $3.2m seed round could help buyers manage Slack customer conversations, Zendesk tickets and Microsoft Teams data more clearly. Published on UC Today.
James Stephen · 14 Jul 2023
Theta Lake Boosts Zoom Contact Centre's Security
Theta Lake and Zoom have expanded their partnership, with the former integrating with Zoom Contact Centre to enhance its security provisions.
Kieran Devlin · 13 Jul 2023
Google Workspace Adding Innovative Meeting Scheduling Feature
Google Workspace and Gmail add meeting scheduling in email, helping users offer Calendar times or create events faster.
Kieran Devlin · 13 Jul 2023
Inside Coolpo's AI-Powered Hybrid Meeting Strategy
Hybrid work buyers can see how Coolpo is using AI to improve productivity and user experience. Published on UC Today.
Tom Wright · 11 Jul 2023
Big UC News from Microsoft, Cisco, BCM One and Pure IP
Microsoft Teams bundling faces an EU probe while Teams adds spatial audio, Cisco Webex hits EU Cloud CoC Level 3, and BCM One buys Pure IP. Published on UC Toda
Kieran Devlin · 7 Jul 2023
Theta Lake Simplifies Microsoft Office 365 Compliance Data Capture
In July 1981, Bill Gates and Paul Allen acquired the Disc Operating System. Now Microsoft is so enormous that it touches the whole workplace.
David Bradley · 7 Jul 2023
Managing Teams in the Multiverse – 5 Things you Must Know
AudioCodes shares 5 tips for Microsoft Teams admins on multi-vendor hybrid work, voice connectivity, adoption and KPIs.
Rob Scott · 6 Jul 2023
How can Customers Prepare for Teams Client '2.1'?
It's been a busy time recently for Microsoft Teams, introducing spatial audio for immersive meetings as part of its end-of-June update and several…
Kieran Devlin · 6 Jul 2023
Delivering a Fantastic Digital Workplace Experience with Microsoft Teams
Microsoft Teams management now matters more than migration: see how VOSS helps onboard staff, track adoption and improve digital workplace experience. Published
David Dungay · 5 Jul 2023
MAXHUB Launches New UHD Collaboration-Friendly Displays
MAXHUB is launching its new CMA smart display series, which boasts 4K UHD resolution and various features designed to empower collaboration.
Kieran Devlin · 5 Jul 2023
Teams Adds Spatial Audio for Immersive Meetings
Teams adds spatial audio for immersive meetings, while Microsoft also updates chat, captions and Copilot in M365 licences. Published on UC Today.
Kieran Devlin · 4 Jul 2023
Is the Future of Work 'All Hybrid, All of the Time'?
While AI has dominated much of the discourse around the UC and collaboration sector in 2023, it isn't the only area seeing exciting innovations.
Kieran Devlin · 3 Jul 2023
Big UC News from Zoom, Microsoft, RingCentral and Alcatel-Lucent Enterprise
Hybrid working tools shift: Zoom Intelligent Director, Microsoft cloud Windows, RingCentral India cloud telephony and Alcatel-Lucent Enterprise Teams connector.
Kieran Devlin · 30 Jun 2023
UC in the Public Sector Case Study: Zoom and New Zealand Trade and Enterprise
NZTE shows why Zoom and Zoom Rooms matter for public sector collaboration, secure video and lower travel costs.
Rebekah Carter · 29 Jun 2023
The Benefits of Screen Recording for Your Organisation
Screen recording helps Microsoft Teams, Zoom and Cisco Webex users improve compliance, training and risk management with clearer context.
Rebekah Carter · 28 Jun 2023
Why it Pays to Place High Value on Agent User Experience
Why agent experience now drives ROI for contact centres: Dstny’s ConnectMe unifies omnichannel voice, AI chat, CRM and cloud UCaaS.
Simon Wright · 28 Jun 2023
Zoom Rooms Intelligent Director Launched to Enhance Hybrid Working
Zoom has launched its Intelligent Director for Zoom Rooms to enhance the hybrid working experience.
Kieran Devlin · 27 Jun 2023
Big UC News from Avaya, Zoom, Microsoft and Tango Networks
Avaya CEO Alan Masarek — 'Avaya is Back' In an exclusive interview with UC Today at this week's Avaya ENGAGE, Avaya CEO Alan Masarek discussed his…
Kieran Devlin · 23 Jun 2023
Zoom Scheduler Launches to Enhance Meeting Planning
Zoom has launched a new calendar alignment solution, Zoom Scheduler, to reduce friction for planning meetings and streamline collaboration.
Kieran Devlin · 23 Jun 2023
UC Round Table: Teams Compliance
Why Teams compliance matters: protect retention, eDiscovery and governance across Microsoft Teams, SharePoint and OneDrive. Published on UC Today.
Kieran Devlin · 23 Jun 2023
Teams to Simplify Planning International Meetings
Teams will suggest time zones for international meetings, helping Microsoft 365 users pick better start times on Web and Desktop.
Kieran Devlin · 22 Jun 2023
UC Round Table: Conversational AI
Conversational AI is reshaping UC and contact centres. Published on UC Today, experts from Vonage, Zoom, Sinch and Avaya explain why it matters.
Kieran Devlin · 22 Jun 2023
Tango Networks Empowers Frontline Workers with Teams Phone eSIMS
Tango Networks has launched eSIMS for Teams Phone to empower frontline workers.
Kieran Devlin · 22 Jun 2023
Breaking the Mold: Spike Kills The Inbox With Conversational Email
Spike for Teams unifies conversational email, chat, Zoom-like video and AI for SMBs, cutting fragmentation and costs. Published on UC Today.
James Stephen · 21 Jun 2023
Zoom Launches Video Conferencing Platform on Sony TVs
Zoom and Sony bring video conferencing to BRAVIA TVs with Google TV, screen sharing and BRAVIA Camera support.
Kieran Devlin · 21 Jun 2023
Inside Avaya's Revamped Go-To-Market Strategy
Avaya’s new global role and go-to-market strategy could shape customer experience; Published on UC Today, see what it means for buyers.
Tom Wright · 19 Jun 2023
What Is A Webinar and How Does it Work?
UC Today explains what a webinar is and how it works, from marketing and sales to employee training and education.
Rebekah Carter · 18 Jun 2023
Crestron Releases New Wireless Touch Screen Controller
Crestron’s TST-1080 wireless touch screen boosts conferencing and presentations with XiO Cloud, Wi‑Fi 5/6 and secure control.
James Stephen · 14 Jun 2023
The Top 17 Microsoft Teams Productivity Apps in 2023
The best Microsoft Teams productivity apps are an excellent way for businesses investing in Teams to enhance the functionality and potential of their…
Rebekah Carter · 14 Jun 2023
5 Reasons to Buy Teams Deskphones and Displays
For countless companies (and around 280 million users each month), Microsoft Teams has emerged as the ultimate toolkit for productivity and collaboration.
Rebekah Carter · 13 Jun 2023
Google Workspace Enables Passkeys for Businesses
Google Workspace passkeys could cut phishing risk for 9 million organisations, replacing passwords with fingerprint and face sign-in. Published on UC Today, by
James Stephen · 12 Jun 2023
Is Slack Encrypted? Slack Encryption in 2023
Is Slack encrypted? How secure are the messages and meetings held on the collaboration platform, and can you really trust Slack to protect your data?
Rebekah Carter · 9 Jun 2023
Big UC News from Apple, Cisco, Zoom and 8x8
Apple Transforms iPhones into Meeting Room Cameras and Announce New Video Conferencing Features for Mac At this week's WDCC 2023, Apple unveiled plans to…
Kieran Devlin · 9 Jun 2023
Webex Announces AI and Sustainability-Based Partnerships
Another day of Cisco Live means another day of exciting announcements, including the reveal of three compelling Webex partnerships.
Kieran Devlin · 8 Jun 2023
All the Major Webex News from Cisco Live
Cisco Live brings Webex AI meeting recaps, Room Bar Pro, Teams Rooms-certified Cisco devices and Control Hub for smarter hybrid work. Published on UC Today.
Kieran Devlin · 7 Jun 2023
Apple Showcases Vision Pro Headset's Collaboration Potential
Apple Vision Pro brings mixed reality, visionOS and Persona avatars to enterprise collaboration, with Mac, FaceTime and Microsoft apps. Published on UC Today.
Kieran Devlin · 6 Jun 2023
UC Round Table: Teams Deskphones and Displays
Teams deskphones and displays from Yealink, AudioCodes and Neat can improve hybrid work, hot desking and workflows.
Kieran Devlin · 5 Jun 2023
'Significant' Teams Update Adds Communities to Windows 11
Teams has introduced its Communities feature to Windows 11 devices. In what Microsoft described as "the most significant set of updates to the free…
Kieran Devlin · 5 Jun 2023
Your Guide to Comparing Teams Deskphones and Displays
Compare Microsoft Teams deskphones and displays to choose certified hardware, AI features and simple telephony that boost productivity.
Rebekah Carter · 5 Jun 2023
Big UC News from 8x8, RingCentral, Slack, Avaya and WhatsApp
8x8 Confirms Samuel Wilson as its New CEO 8×8 has appointed Samuel Wilson as its new Chief Executive Offer this week.
Kieran Devlin · 2 Jun 2023