User Experience
Almost All IT Leaders Acknowledge Managing Communications Systems is Challenging
Recent research from Bandwidth 's Enterprise Communications Landscape has found that more than 90% of IT leaders find managing their communications…
George Malim · 2 Jun 2023
Open Letter Urges Slack to Introduce End-to-End Encryption
Over 90 organisations have signed an open letter to Slack urging the UC and collaboration company to introduce end-to-end encryption to its platform.
Kieran Devlin · 1 Jun 2023
Teams Launches Active Speaker View to Improve Meeting Tracking
Microsoft Teams’ active speaker view improves meeting clarity with higher-res video, 16:9 tiles and seamless content sharing.
Kieran Devlin · 1 Jun 2023
Italian University Deploys Kramer’s Hybrid Learning Experience
Why it matters: University of Insubria has deployed Kramer AV for hybrid learning in 40+ spaces, using VS 62DT, TP-583T/R and RC.208.
James Stephen · 31 May 2023
Teams' AI-Powered Intelligent Recap Now Available for Premium Users
Microsoft’s Teams Premium now has AI-powered intelligent recap, with GPT notes, tasks and highlights. Published on UC Today.
Kieran Devlin · 31 May 2023
Frontline Workers Gain Outlook, Edge, Viva Engage, and Power Apps
Why it matters: Microsoft adds Outlook, Edge, Viva Engage and Power Apps to Android shared device mode, helping frontline workers switch faster. Published on UC
James Stephen · 30 May 2023
Big UC News from Zoom, Microsoft, Mitel and BT
Why it matters: Zoom, Microsoft Teams, Mitel and BT are reshaping UC with AI, immersive spaces, message links, Unify and 5G learning. Published on UC Today.
Kieran Devlin · 26 May 2023
BT Launches 5G-Enabled Immersive Spaces for Learning and Development
BT launches 5G Immersive Spaces with EE, VR, AR and XR for learning and development. Published on UC Today, it targets training across sectors.
Kieran Devlin · 26 May 2023
Zoom Summit Focuses on Generative AI Potential
Why Zoom’s generative AI push matters: new Zoom IQ, Anthropic and OpenAI features aim to streamline meetings, Team Chat and workflows. Published on UC Today.
Kieran Devlin · 25 May 2023
Logitech Unveils Desk Booking Solution for Hybrid Workplaces
Logitech’s Logi Dock Flex adds desk booking for hybrid work, helping IT and workplace teams manage hotdesking, Logi Tune, Sync, Teams and Zoom.
Kieran Devlin · 25 May 2023
Microsoft Launches Edge Workspaces, a Collaborative Browsing Solution for Enterprise
Microsoft Edge Workspaces and Edge for Business matter for hybrid work security, with Copilot, Microsoft 365 admin centre controls and business browser manageme
Kieran Devlin · 23 May 2023
Teams Introduces Immersive Spaces for Meetings
Microsoft Teams adds Mesh-powered immersive spaces and Avatars, bringing XR, VR headsets and spatial audio to meetings.
Kieran Devlin · 23 May 2023
Teams Simplifies Group Chat Navigation with Message Links
Teams will let users link to specific group chat messages, helping Microsoft 365 and Teams buyers find information faster across desktop,
Kieran Devlin · 22 May 2023
Vodafone Portugal and RingCentral Power Hybrid Work Solution
Why it matters: Vodafone Portugal and RingCentral add a fully cloud UCaaS platform for hybrid work, combining voice, messaging and video for SMBs. Published on
Kieran Devlin · 22 May 2023
Poly Voyager Free 60 Review: The Sleekest Earbuds Around?
Why hybrid teams need better endpoints: Poly Voyager Free 60 earbuds add Microsoft Teams, Zoom, Poly Lens, ANC and wireless charging. Published on UC Today.
Rebekah Carter · 22 May 2023
Alcatel-Lucent Enterprise to Enhance Hybrid Working with XR-Based Sharespace
Why it matters: Alcatel-Lucent Enterprise’s SHARESPACE XR project could improve hybrid work in Rainbow with avatars, CPaaS and virtual collaboration. Published
Kieran Devlin · 17 May 2023
Zoom Invests in Anthropic to Advance AI Capabilities
Zoom’s Anthropic investment brings Claude to Zoom Contact Centre and Zoom IQ, boosting AI customer support and productivity.
Kieran Devlin · 17 May 2023
Teams Introduces 'Offline' Meetings to Help User Privacy
Microsoft Teams offline meetings let users mark personal appointments private, reducing online artefacts. Published on UC Today, desktop and Mac.
Kieran Devlin · 16 May 2023
Cisco and Kollective Partner on Video Collaboration
Cisco and Kollective Technology have partnered to provide live video events for customers, partners, and employees.
James Stephen · 16 May 2023
Genesys Launches Employee Experience Platform
Genesys launches Cloud EX, an AI-powered WEM platform for contact centres and back office teams. Published on UC Today.
James Stephen · 15 May 2023
Big UC News from Microsoft, RingCentral, 8x8 and Google
Microsoft Copilot expands to 600 businesses, while RingCentral, 8x8 and Google signal UC and AI shifts. Published on UC Today.
Kieran Devlin · 12 May 2023
'Overwhelming Feedback' Sees Microsoft Expand Copilot Preview to 600 Businesses
Microsoft expands Copilot preview to 600 businesses, adding AI across Microsoft 365, Outlook, OneNote and Whiteboard. Published on UC Today.
Kieran Devlin · 11 May 2023
What is Microsoft Operator Connect?
Microsoft Operator Connect, first announced at Ignite 2021 , has helped Teams users make calls more easily when using services outside of Microsoft and…
Robbie Pleasant · 11 May 2023
Google Launches Duet AI for Google Workspace
Why it matters: Google’s Duet AI for Google Workspace brings generative AI into Docs, Gmail, Sheets and Meet, challenging Microsoft Copilot. Published on UC Tod
Kieran Devlin · 11 May 2023
Microsoft Adding Animated Backgrounds to Vitalize Teams Meetings
Microsoft is adding animated Teams backgrounds, helping buyers boost collaboration, wellbeing and focus. Published on UC Today.
Kieran Devlin · 9 May 2023
Microsoft Launch Copilot AI in SharePoint
Microsoft brings Copilot AI to SharePoint, Stream and OneDrive, helping workplace buyers create branded sites, pages and video content faster. Published on UC T
Kieran Devlin · 8 May 2023
Microsoft Launches Payments in Teams For SMBs
Microsoft Teams Payments brings Stripe, PayPal and GoDaddy to SMBs, letting them collect payments in meetings and chats.
Kieran Devlin · 3 May 2023
Slack Launches New Collaborative Canvas
Slack is rolling out Slack canvas to enhance real-time collaboration between teams in Slack channels via the new information-sharing hub.
James Stephen · 27 Apr 2023
Zoom to Acquire Employee Engagement Platform
Zoom’s Workvivo acquisition expands employee engagement and internal communications tools for hybrid work, with social intranet and employee app. Published on U
Tom Wright · 14 Apr 2023
Be Totally HIPAA & CMS Secure Everywhere at Once
HIPAA compliance will be getting more complicated in 2023. The penalties and fines for non-compliance could cost you a lot.
John Flood · 31 Mar 2023
Combining UC with Quality Audio Video Solutions
How Cisco Webex, Zoom and Microsoft Teams buyers can pair UC with AV, managed services and meeting room tech.
Rebekah Carter · 30 Mar 2023
Webex Calling Surpasses Ten Million User Milestone
Webex Calling tops ten million users, with Cisco adding Enhanced Survivability, AI noise removal and cloud calling tools. Published on UC Today.
James Stephen · 29 Mar 2023
UC Data Protection Is Unlocking Partnerships and Customer Opportunities
For companies around the world, Unified Communications (UC) has evolved from a nice-to-have solution for workforce alignment, into an essential…
Rebekah Carter · 28 Mar 2023
Owl Labs adds a New Dimension to Meetings with Owl Bar
Owl Labs launches Owl Bar with 4K front-of-room video conferencing to improve meeting equity alongside Meeting Owl.
Rob Scott · 28 Mar 2023
What Is Meeting Room Technology?
Meetings are a core component of any company’s workflow. They unite people around shared ideas, inspire innovation, and facilitate knowledge sharing.
Rebekah Carter · 17 Mar 2023
CPaaS: Why Omnichannel Authentication is the Smart Choice for the Financial Services Sector
Syniverse shows how omnichannel CPaaS, biometrics and passwordless authentication can lift bank security and CX.
Simon Wright · 15 Mar 2023
Disrupting the DIY Approach to Care Alarm Solutions
Why care alarm providers should ditch DIY: iotcomms.io cloud-native IP, voice, video and IoT platform speeds telecare modernisation. Published on UC Today.
Simon Meredith · 9 Mar 2023
UCaaS Platform Integration is Still Top of Mind in 2023
Why platform integration still matters in 2023: Evolve IP on UCaaS, telephony, collaboration and customer experience tools for hybrid working. Published on UC T
David Dungay · 3 Mar 2023
Choosing the Right UCaaS/CCaaS Vendors in 2023
UCaaS and CCaaS solutions are taking the world by storm. In a world of hybrid and remote work, where teams need to be able to access flexible and scalable…
Rebekah Carter · 1 Mar 2023
Google Workspace Gets Smart With Updates and Redesign
Google Workspace adds Smart Canvas, Material Design 3 and Drive bulk actions, helping buyers cut digital fatigue with Docs, Sheets and Slides.
Jonny Wills · 27 Feb 2023
Microsoft Plots Teams Overhaul to Boost Performance - Reports
Microsoft Teams 2.0 could cut memory use 50% and improve chat and meetings. Published on UC Today, see why the Edge Webview2 move matters.
Ryan Smith · 20 Feb 2023
Choosing the Right A2P Messaging Platform for Service Providers
Service providers can boost A2P SMS revenue with the right platform. Published on UC Today, see SMPP, SS7, SIP, API, billing and routing.
Rebekah Carter · 16 Feb 2023
Algo Makes it Possible for UCaaS Platforms to Issue Emergency Notifications
Algo IP endpoints bring emergency notifications to UCaaS, with IP speakers, strobe lights and third-party integration for emergency alerting. Published on UC To
Ryan Smith · 13 Feb 2023
Spectralink Drives UC Advances in Care Home Settings in 2023
One night, a 90-year-old woman with dementia wandered out of her room at a long-term care facility in South Carolina.
John Flood · 13 Feb 2023
Active Speaker View is Coming to Microsoft Teams
Microsoft Teams adds active speaker view to improve meeting equity for remote users, with web, desktop and Teams Premium.
Ryan Smith · 7 Feb 2023
WorkplaceBuddy for Microsoft Teams Review: A Simple and Effective Microsoft 365 Learning Bot
WorkplaceBuddy for Microsoft Teams speeds Microsoft 365 adoption with a chatbot, gamification, and personalised Yammer, Outlook, SharePoi
UC Today Team · 1 Feb 2023
Vevox for Microsoft Teams Review: Conduct Anonymous Polls During Teams Meetings
Vevox for Microsoft Teams adds anonymous polls, Q&A and feedback in Teams meetings, helping BBC, NHS and HSBC users engage.
UC Today Team · 1 Feb 2023
Vacation Tracker for Microsoft Teams Review: A New Admin Aid with a Stellar User Experience
Vacation Tracker for Microsoft Teams streamlines HR leave management with bots, adaptive cards and admin-friendly leave policies.
UC Today Team · 1 Feb 2023
Trivie for Microsoft Teams Review: Scientific, Gamified Learning
Trivie for Microsoft Teams turns static LMS training into gamified quizzes, using AI, analytics and retrieval practice.
UC Today Team · 1 Feb 2023
TINYpulse for Microsoft Teams Review: Strengthen Team Engagement and Culture
TINYpulse for Microsoft Teams brings pulse surveys, anonymous feedback and Cheers to Teams, with Microsoft, Slack and Workday integration
UC Today Team · 1 Feb 2023
Thanks for Microsoft Teams Review: Comprehensive Recognition Features in Teams
Thanks is an in-the-moment recognition software by employee experience company O.C. Tanner. Founded in 1927 and based out of Utah, O.C.
UC Today Team · 1 Feb 2023
TeamsChamp for Microsoft Teams Review: Make MS 365 Training Fun, Engaging, and Effective
TeamsChamp is a 2009-founded SaaS company that provides companies with tools to build the skills necessary for Office 365 adoption.
UC Today Team · 1 Feb 2023
Teams Manager for Microsoft Teams by Solutions2Share Review
This Teams Manager review shows how Solutions2Share simplifies Microsoft Teams governance, templates, policies and workflows.
UC Today Team · 1 Feb 2023
Tap My Back for Microsoft Teams Review: In-the-Moment Recognition Just Got Better
Why Teams-based recognition now matters: Tap My Back brings pulse surveys, badges and real-time feedback to Microsoft Teams. Published on UC Today.
UC Today Team · 1 Feb 2023
SurveySparrow for Microsoft Teams Review: A Simple, Engaging, and Highly Flexible Feedback Tool
SurveySparrow for Microsoft Teams brings employee feedback, surveys and NPS into Teams, with bot notifications, reports and Salesforce.
UC Today Team · 1 Feb 2023
SurveyMonkey for Microsoft Teams Review: The Best Survey App You Didn’t Know You Needed
SurveyMonkey for Microsoft Teams makes employee feedback, polls and surveys easier, with templates, analytics and notifications.
UC Today Team · 1 Feb 2023
Strety for Microsoft Teams Review: A Teams-Only App to Boost Performance and Wellbeing
Strety brings Teams-native performance, wellbeing and goal tracking to Microsoft Teams for SMBs using EOS.
UC Today Team · 1 Feb 2023
Squigl for Microsoft Teams Review: AI that Converts Your Text Messages into Video
Squigl is an AI-powered video creation software that turns text and basic audio into full-fledged video learning content.
UC Today Team · 1 Feb 2023
Slido for Microsoft Teams Review
2012-founded Slido specialises in feedback collection through Q&A tools and live/asynchronous polling.
UC Today Team · 1 Feb 2023
qChange for Microsoft Teams Review: Introspect and Adopt Insights-Driven Leadership Development
QChange for Microsoft Teams uses AI, anonymous feedback and L.E.A.D analytics to improve leadership development and meetings.
UC Today Team · 1 Feb 2023