Oracle Mulls More Layoffs to Fund AI Ambitions—Is This the Real AI Job Threat?
Oracle’s reported workforce cuts come as it pours billions into AI infrastructure, raising a new question for workers: Are jobs being lost not only to automation, but to fund the AI race itself?
Kristian McCann · 12 Aug 2026
Could the UK Tighten AI Regulation? Why Vendors Should Watch Closely
The UK could reconsider its light-touch approach to AI regulation following recent safety incidents involving OpenAI and Anthropic, raising questions about the future of AI investment, adoption, and oversight
Kristian McCann · 4 Aug 2026
EU AI Act Enters Enforcement: What CCaaS Leaders Need To Know
New EU AI Act rules require businesses using AI-powered customer experiences to disclose when customers are interacting with technology rather than humans
Kristian McCann · 3 Aug 2026
The Completion Trap: Why Completion Metrics Are Stalling AI Rollouts
Businesses have long relied on course completion rates to measure the success of workplace learning, but that approach is creating a dangerous disconnect between training and real business outcomes
Kristian McCann · 3 Aug 2026
AI Is Reshaping Business Communications. Here's How to Keep Up Without Getting Burned
Pressure to adopt AI isn't coming from one source. It's coming from boards, competitors, customers who have already experienced AI-powered service…
Christopher Carey · 30 Jul 2026
Cyber Apocalypse Overblown? Study Shows AI-Found Vulnerabilities Are Rarely Exploited
New research from VulnCheck suggests AI-assisted vulnerability discovery is not yet driving a surge in real-world cyberattacks, challenging fears sparked by frontier models such as Anthropic's Mythos
Kristian McCann · 29 Jul 2026
Beyond the Transcript: How AI Is Making Voice Supervision Viable
Why voice supervision now matters: LLMs and cloud SaaS from Global Relay move compliance beyond transcripts, cutting false positives. Published on UC Today.
Christopher Carey · 28 Jul 2026
HiBob Launches AI Skills Framework to Address AI Adoption Challenges Across Enterprises
As businesses invest heavily in AI, HiBob’s new framework aims to help organisations close the skills gap preventing employees from turning adoption into measurable value
Kristian McCann · 24 Jul 2026
Alphabet's Historic Profit Highlights AI's Success, but Also Its Growing Cost
Google's parent company posted record earnings, but Wall Street is looking beyond the headline numbers to the long-term economics of AI
Kristian McCann · 23 Jul 2026
Salesforce Deepens Slackbot Integration to Position Slack as the Enterprise AI Orchestration Layer
Salesforce has expanded Slackbot with deeper access across its platform, marking a strategic push to turn Slack into the conversational layer where employees interact with enterprise applications, data, and AI
Kristian McCann · 9 Jul 2026
The Contact Center AI Gap: Why Ambition Isn't Translating into Results
There has never been more confidence in AI's potential to transform the contact center.
Kristian McCann · 9 Jul 2026
Kyndryl: AI Ambitions Outpace Workforce Readiness, Putting Business Outcomes at Risk
New Kyndryl research finds AI adoption is accelerating, but workforce readiness and governance are preventing many organizations from realizing the full business value of their investments
Kristian McCann · 2 Jul 2026
Anthropic Restores Fable 5 and Mythos: What Enterprises Need to Know
Anthropic has restored Claude Fable 5 and Mythos after a 19-day global suspension, but new safeguards and access changes mean enterprises should not expect a simple return to business as usual
Kristian McCann · 1 Jul 2026
PwC Finds AI Is Reshaping Entry-Level Roles, Forcing Firms to Rethink Hiring and Training
PwC’s latest AI Jobs Barometer shows entry-level roles are being reshaped as AI automates routine work, forcing companies to rethink how they hire, train, and develop junior talent
Kristian McCann · 30 Jun 2026
Anthropic in the EU? Austrian Minister Asks Commission to Explore Company Move
Austria has urged the European Commission to explore establishing Anthropic within the EU after new US restrictions cut off foreign access to the company's most advanced AI models
Kristian McCann · 30 Jun 2026
Are You Cutting Office Costs While Quietly Increasing Productivity Loss?
Workplace cost optimization creates hidden productivity losses. Balance office cost vs productivity with a smarter workplace ROI strategy.
Sean Nolan · 25 Jun 2026
Anthropic Seeks US Action Over Alibaba's Alleged AI Distillation Campaign
Anthropic has urged US lawmakers to act against Alibaba over an alleged large-scale AI distillation campaign that it claims extracted capabilities from its Claude model
Kristian McCann · 25 Jun 2026
HiBob Launches Slack Integration to Bring HR Intelligence Into AI Workflows
HiBob's New MCP-powered integration enables employees and managers to access HR data and actions within Slack
Kristian McCann · 22 Jun 2026
Beyond Adoption — What Meaningful AI Engagement Actually Looks Like
Direct AI adoption is up. Productivity gains are not. Five workplace consultants explain why your usage metrics are masking a deeper problem, and what leaders need to do differently
Kristian McCann · 22 Jun 2026
How to Measure Productivity in Terms of Output, Not Activity
Why it matters: UC Today says activity metrics hide real performance, so enterprise buyers should measure output, not messages, meetings or hours logged.
Alex Cole · 18 Jun 2026
Flip Launches Identity and Automation Tools to Enhance Frontline AI Use
Flip has introduced new identity, automation, and AI tools designed to help frontline workers securely access enterprise systems and workflows
Kristian McCann · 18 Jun 2026
What is Negative Maintenance: The Internal Operating Principle That Cuts Future Workloads
Discover how negative maintenance and workplace ITSM automation improve productivity and enhance proactive service management for businesses.
Sean Nolan · 15 Jun 2026
Microsoft Unveils Wearable AI Badge and Agent-First Device Platform at Build 2026
Microsoft unveiled Project Solara at Build 2026 – a new platform for AI agent-driven devices, including a wearable badge for office workers.
Christopher Carey · 3 Jun 2026
Study Finds 1 in 5 Workers Say AI Has Replaced Part of Their Job
AI is already reshaping day-to-day work across organizations, with new survey data showing one in five full-time workers say AI has replaced parts of their job
Kristian McCann · 29 May 2026
US Comms Giants Unite for New Cyber Initiative As AI Shifts Threat Landscape
Eight of the US' largest communications providers have joined forces to launch C2 ISAC, a new initiative designed to accelerate cyber threat intelligence sharing and strengthen resilience as AI-driven threats continue to evolve
Kristian McCann · 25 May 2026
Why Are UK Employers Falling Behind Global Peers on AI Hiring?
New research from YouGov and HireRight suggests UK employers are adopting AI in recruitment far more cautiously than their global counterparts, raising concerns over competitiveness and long-term hiring efficiency
Kristian McCann · 22 May 2026
Your Employees Are Not the Only AI Risk. Theta Lake Is Building for the Threat Inside the Content.
Theta Lake's new AI prompt injection classifier targets hidden threats inside enterprise UC content that traditional DLP tools cannot see.
Marcus Law · 20 May 2026
From Pilot to Production: The CIO Playbook for Scaling AI Safely
Learn why AI pilot controls fail in production and how Theta Lake helps CIOs monitor behaviour, governance and risk.
Marcus Law · 19 May 2026
Workday Warns UK Businesses Are Entering an AI “Copy/Paste Economy”
New research from Workday suggests disconnected AI systems are creating a growing “Copy/Paste Economy,” where employees spend hours managing workflows instead of benefiting from automation
Kristian McCann · 15 May 2026
1 in 4 Executive Leaders Have No Formal Metrics for Workplace Productivity - So What Now?
1 in 4 executive leaders have no formal workplace productivity KPIs. Here's what the data says about the modern workplace and what's next.
Sean Nolan · 14 May 2026
Workday Brings HR and Finance Tools Closer to Everyday Workflows With Microsoft 365 Integration
Workday has integrated its Sana Self-Service Agent into Microsoft 365 Copilot, allowing employees to access HR and finance tools directly within the flow of everyday work
Kristian McCann · 14 May 2026
Why Do More Meetings Lead to Fewer Decisions in Enterprise Teams?
Meeting overload doesn't just waste time - it kills decision velocity. Learn what's really causing the bottleneck.
Thomas Walker · 11 May 2026
Airtel Release Zero Trust Platform to Boost Enterprise Confidence in Hybrid Work
Airtel is positioning Zero Trust as a way to simplify security and restore control as Indian Companies are asked to increase hybrid work
Kristian McCann · 11 May 2026
The New Standard: Microsoft, Google, and xAI Back Government-Led AI Model Testing
Microsoft, Google, and xAI are teaming up with US and UK government bodies to test their most advanced AI models before deployment, signaling a more hands-on era of frontier AI oversight
Kristian McCann · 8 May 2026
NiCE Interview: Why Enterprises Must Move Beyond AI Transcription in UC
Carmit DiAndrea, Director of Value Realization Services at NiCE, explains the next phase of UC AI: supervisor copilots and outcome KPIs
Marcus Law · 7 May 2026
KPMG Introduces Employee AI Tracking to Move From Adoption to Productivity
KPMG has launched a dashboard to track how employees use AI tools, reflecting a broader shift from getting workers to try AI to making sure it is used more effectively across everyday workflows
Kristian McCann · 5 May 2026
AI Risk Mitigation Due Diligence: The IT and CX Leader Checklist
The business tech space is currently awash with breathless promises around AI's possibilities.
Kieran Devlin · 5 May 2026
NHS Losing Millions of Hours to Employee Experience Friction, Apogee Finds
Apogee research reveals that everyday employee experience friction across NHS trusts is draining more than 35 million staff hours a year
Kristian McCann · 1 May 2026
One Day in 2030 — Part 9: The Conversation With Your Agent
Part 9 of One Day in 2030 explores the future of work where AI agents guide behaviour and ask employees who they want to become.
Rob Scott · 1 May 2026
Microsoft and OpenAI Loosen Ties: Here's What Changes for Enterprise AI
Microsoft and OpenAI have ended their exclusivity deal. Here's what changes for enterprise AI deployments.
Marcus Law · 28 Apr 2026
From Automation to Autonomy: How Intelligent Fabrics Are Changing Cloud and UC Operations
VOSS and Microsoft 365 show why intelligent automation fabrics matter: proactive cloud UC, analytics, monitoring and AI operations.
Kieran Devlin · 28 Apr 2026
Publicis Launches AI Development Hub to Level Up AI Use Across Marketing Operations
Publicis Groupe has launched a Singapore-based AI hub to level up adoption across its entire marketing function
Kristian McCann · 28 Apr 2026
DeepSeek V4 is Here. What Does it Mean for Enterprise Productivity?
DeepSeek V4 launched on 24 April 2026 with a 1 million-token context window, MIT licence, and API pricing far below OpenAI and Anthropic.
Marcus Law · 27 Apr 2026
From Input to Intent and Beyond: Uncovering Behavioral Risks in the Age of AI
AI governance needs to move beyond prompts: Theta Lake and Metrigy explain behavioural drift, agentic AI and DLP gaps. Published on UC Today.
Marcus Law · 27 Apr 2026
Responsible AI for UC and CX: A Governance Model That Survives Multi-Platform Reality
For most modern businesses, AI has evolved from a speculative frontier into an operational baseline.
Kieran Devlin · 27 Apr 2026
Zoom, Tools for Humanity Partner to Tackle AI Impersonation and Deep Fakes
A new Zoom Tools for Humanity partnership integrates World ID to verify human presence in video meetings to defend against AI impersonation.
Kieran Devlin · 20 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…
Kieran Devlin · 20 Apr 2026
Xref Launches Verified Candidate Profile Platform to Tackle AI CV Overload
Xref has launched a verified candidate profile platform designed to help HR teams cut through a surge of AI-generated CVs and improve trust in early-stage hiring decisions
Kristian McCann · 17 Apr 2026
GenAI’s Unexpected Power Users: Big Banks are Driving Adoption, says Loopio CEO
Host Christopher Carey speaks with Loopio CEO Zak Hemraj about Loopio’s latest industry report on the impact of generative AI.
Christopher Carey · 15 Apr 2026
8x8: Can Building AI Agents in Plain English Close the Gap Between Ambition and Reality?
8x8 AI Studio is now in early availability, letting any employee build and deploy AI agents in plain language without developers.
Marcus Law · 15 Apr 2026
44% of Gen Z Workers Are Sabotaging Your Enterprise AI Rollout. The Problem Isn't Gen Z.
44% of Gen Z workers admit sabotaging company AI strategy. But new data shows the real problem is leadership, not the workforce.
Marcus Law · 14 Apr 2026
Zscaler Sounds Alarm on Security Threats as Enterprise AI Usage Surges
Zscaler highlights that organizations are using thousands of AI apps - exposing new security risks that can't be ignored.
Sean Nolan · 13 Apr 2026
Microsoft Warns on AI Jobs Impact as SAP Backs Early-Talent Shift
SAP and Microsoft research shows what HR leaders need to know about hiring, governance, and early-career talent.
Sophie Wilson · 13 Apr 2026
Zoom Launches MCP Connector for Claude, Giving Meeting Data a Life Beyond Zoom
Zoom's MCP connector brings AI Companion meeting data into Claude workflows. Here's what it does and why it matters for UC vendors in 2026.
Marcus Law · 13 Apr 2026
Publicis Is Rolling Out Copilot to 114,000 Employees: Is Your Enterprise Still Running Pilots?
Publicis is rolling out a 114,000-seat Microsoft 365 Copilot enterprise deployment. Here is what the massive rollout means for your agentic AI strategy
Marcus Law · 10 Apr 2026
How Collaboration Overload Is Destroying Productivity in Enterprise Teams
Here’s how a unified communications strategy, smarter governance, and automation can restore output for enterprise teams.
Thomas Walker · 9 Apr 2026
Google MD Rejects Job Disruption Narrative but Says AI Training Essential
Google’s UK and Ireland MD Kate Alessi argues that AI will create new roles, making skill development vital for workers
Kristian McCann · 9 Apr 2026
AI Pilot Purgatory: Why Enterprise AI Rollouts Fail to Scale and How to Fix the ROI Trap
Stuck in AI pilot purgatory? Learn why enterprise rollouts fail to scale and how to overcome data swamps, low adoption, and governance taxes.
Kieran Devlin · 9 Apr 2026
If Copilot Is ‘For Entertainment Only,’ What Does That Mean for Work?
Microsoft 365 Copilot can speed up email and collaboration in Teams and Outlook, but a consumer terms disclaimer highlights why users must verify outputs and keep humans in control
Marcus Law · 7 Apr 2026