Beyond Adoption — What Meaningful AI Engagement Actually Looks Like
Direct AI adoption is up. Productivity gains are not. Five workplace consultants explain why your usage metrics are masking a deeper problem, and what leaders need to do differently
Kristian McCann · 22 Jun 2026
NiCE Interview: Why Enterprises Must Move Beyond AI Transcription in UC
Carmit DiAndrea, Director of Value Realization Services at NiCE, explains the next phase of UC AI: supervisor copilots and outcome KPIs
Marcus Law · 7 May 2026
From Automation to Autonomy: How Intelligent Fabrics Are Changing Cloud and UC Operations
VOSS and Microsoft 365 show why intelligent automation fabrics matter: proactive cloud UC, analytics, monitoring and AI operations.
Kieran Devlin · 28 Apr 2026
From Input to Intent and Beyond: Uncovering Behavioral Risks in the Age of AI
AI governance needs to move beyond prompts: Theta Lake and Metrigy explain behavioural drift, agentic AI and DLP gaps. Published on UC Today.
Marcus Law · 27 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…
Kieran Devlin · 20 Apr 2026
GenAI’s Unexpected Power Users: Big Banks are Driving Adoption, says Loopio CEO
Host Christopher Carey speaks with Loopio CEO Zak Hemraj about Loopio’s latest industry report on the impact of generative AI.
Christopher Carey · 15 Apr 2026
From False Positives to Real Risk: AI‑Driven Compliance in Modern UC
This interview shows why AI-driven compliance in UC matters: Global Relay explains moving beyond false positives, archives and review fat
Christopher Carey · 1 Apr 2026
Sovereignty Solved: How Compliance Leaders Can Expand Globally Without Losing Control
In this session, Kieran Devlin of UC Today sits down with Chris Stapenhurst, Director of Product Management at Arctera , to unpack a critical shift in the…
Kieran Devlin · 25 Mar 2026
The AI Scale Mandate: Why Elasticity is the New Compliance Standard
Arctera and Chris Stapenhurst say elasticity, SaaS and cloud data governance are key as AI, compliance and regulation tighten.
Kieran Devlin · 18 Mar 2026
AI Is Already in Your Enterprise - The Real Risk Is Not Governing It
AI is no longer experimental. From Microsoft Copilot to Zoom AI Companion, AI is now embedded across enterprise collaboration platforms - and leaders are…
Rob Scott · 18 Mar 2026
Managing AI Adoption Across Generations and Skill Levels
HR consultant Kath Fidler explains how different generations view AI in the workplace — and how leaders can overcome employee concerns.
Kristian McCann · 9 Mar 2026
Fortifying UCaaS in a Volatile Cyber Landscape
GoTo CISO Attila Torok discusses UCaaS security, AI-driven cyber threats, deepfakes, identity risks, and secure-by-design strategies.
Kristian McCann · 3 Mar 2026
The Cost of Inaction: Harnessing AV and Collaboration to Unlock AI ROI
In this UC Today interview, host Kristian McCann sits down with Mick Heys, Vice President at IDC , and Nathan Budd, Senior Director of Consulting at IDC…
Kristian McCann · 10 Feb 2026
Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel
Cisco’s Vinod Muthukrishnan explains why AI-first CX requires rebuilding workflows, not bolting on tools, and why trust is a core CX feature.
Kieran Devlin · 4 Feb 2026
Is the Metaverse Really Dead – or Just Evolving?
After recent job cuts, many are asking if the metaverse dream is over. Christopher Carey sits down with Kevin O'Donovan.
Christopher Carey · 29 Jan 2026
The Big UC Show: The AI Hype Cycle in 2026, Zoom's AI Gold Star, and Checking in on Industry Events
Kieran Devlin and a panel of UC experts unpack the AI value gap, trust, and what 2026 means for collaboration, Zoom, and industry events.
Kieran Devlin · 29 Jan 2026
How to Grow your HR Tech with Your Company
Learn how Rayburn Electric scaled HR technology with employee-driven tools, smart integrations, and a future-ready approach.
Kristian McCann · 26 Jan 2026
Turning Compliance Into Competitive Advantage: Inside Metrigy’s UC&C Study
Why UC&C compliance now drives risk and value: Metrigy’s study shows Teams, WhatsApp, SMS and AI assistants raising issues. Published on UC Today, with Global R
Christopher Carey · 22 Jan 2026
IT Leadership Interview: Why Enterprise AI Fails and How to Scale With HCLSoftware
HCL Software CPO Kalyan Kumar explains why enterprise AI stalls in pilots - and how data orchestration and governance unlock business value.
Kieran Devlin · 13 Jan 2026
Inside the Digital Workplace Automation Fabric: How Enterprises Are Transforming UC & Collaboration
VOSS says digital workplace automation fabric can cut UC onboarding from days to under an hour, with ServiceNow, BT, Telefonica and Lloyd
Kieran Devlin · 13 Jan 2026
The Latest News on Microsoft and Salesforce AI Pricing, Zoom's New Ad Campaign, & 2026 Predictions!
Tune in to UC Big News for insights from experts on AI pricing and predictions for unified communications in 2025.
Kieran Devlin · 23 Dec 2025
AI Governance Crisis: 88% of Firms Face Governance and Security Challenges They Can't Control
In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake , to explore what’s…
Rob Scott · 16 Dec 2025
UC Today's 12 Trends of Christmas: Expert Predictions for 2026
Discover the top 12 UC and Collaboration trends for 2026 from industry experts. AI agents, cybersecurity, and more shape the future of UC.
Kieran Devlin · 12 Dec 2025
Fathom.ai CEO on Building the “Meeting OS” for the AI Era
Discover how Fathom.ai turns meetings into organizational intelligence. CEO Richard White shares insights on AI, automation, and redefining the CRM.
Rob Scott · 5 Dec 2025
The Latest UC News on Zoom Perspectives, Microsoft and OpenAI, and Teams Meetings While Driving
Why it matters: Zoom’s AI Workplace, Microsoft-OpenAI tensions and Teams meetings in Mercedes-Benz show where enterprise collaboration is heading. Published on
Kieran Devlin · 31 Jul 2025
AVIXA on InfoComm 2025: AI, Hybrid Work & the Future of Pro AV
With a focus on how artificial intelligence, hybrid work, and software evolution are redefining the modern workplace, this conversation is essential viewing for AV professionals, technology buyers, and anyone interested in where the ProAV industry is heading.
Kieran Devlin · 5 Jun 2025
Michels on Europe's Blackout, On-Prem AI, Neat & Google Meet & Avaya's Infinity
Europe's blackout underlines why resilience matters for enterprise comms. Published on UC Today, Dave Michels covers AudioCodes on-prem AI, Neat and Google Meet
David Dungay · 12 May 2025
AI Show - The Fifth Industrial Revolution and Why AI is Reshaping Everything
Discover how collaboration evolves by 2030: from holographic avatars to AI meeting coordinators. Learn how innovative tools are transforming virtual meetings into energizing, productive spaces.
Rob Scott · 27 Nov 2024
Intelligent Approaches to Drive AI Adoption
Watch on YouTube UC Today's David Dungay hosts Stave Daly, SVP Solutions, Global Digital Transformation, New Era Technology.
David Dungay · 21 Nov 2024
AI Show - Is Ambient AI Watching You? The Rise of 'Always-On' Technology
Adam Ball on ambient AI, always-on technology and AI adoption challenges, from data silos to human-AI collaboration.
Rob Scott · 15 Nov 2024
Spatial Meetings to Ceiling Microphone Pro: All the Collab News from WebexOne
UC Today’s Tom Wright hosts Cisco’s Snorre Kjesbu . In this session we discuss the following: 1) Cisco's deepened relationship with Apple 2) The new…
Tom Wright · 25 Oct 2024
Cisco VP's Top 3 AI Announcements from WebexOne 24
Cisco’s WebexOne AI updates show why open LLM integration and private data matter for workplace tech buyers. Published on UC Today.
Tom Wright · 23 Oct 2024
IT Leadership: From Drugs To Lipstick To Football
Why people matter as much as technology in IT leadership, from Arsenal and Superdrug to Ethos Chain. Published on UC Today.
Kieran Devlin · 23 Oct 2024
Microsoft Copilot: The Opportunities and Challenges
Why Microsoft Copilot matters for hybrid work: UC Today and CallTower’s William Rubio assess benefits, risks, secure use and industry use cases.
Susie Harrison · 8 Oct 2024
UC Expo: How Do Organisations Measure Their Microsoft Copilot ROI?
UC Today’s Kieran Devlin spoke to Gareth Leasdale, Senior Manager - Modern Work & AI at Microsoft , at this year’s UC Expo about the following: 1)…
Kieran Devlin · 3 Oct 2024
AI Show - Unlocking Productivity with Microsoft Copilot
Microsoft Copilot can lift productivity, but readiness, oversharing and training matter. Softchoice shares practical AI advice on UC Today.
Rob Scott · 29 Aug 2024
Top 5 Takeaways from UC Today's August Teams Show
Microsoft Teams gets AI, Copilot and Teams Rooms upgrades, with speaker recognition, gallery changes and device end support.
Tom Wright · 16 Aug 2024
The Latest Big News on Microsoft Hits 3m Teams Premium Users, Avaya's New CEO, Crowdstrike Outage
Watch on YouTube. In this episode of The Latest Big UC News , host David Dungay welcomes some of the industry’s top analysts to talk about the latest news…
David Dungay · 6 Aug 2024
CEO Chat: Is UC Dead? 8x8 CEO Says No!
Why UC is not dead for buyers: 8x8 CEO Samuel Wilson on UC and CC convergence, digital contact centres and generative AI from OpenAI and Google. Published on UC
Dave Michels · 30 Jul 2024
AI News Show: Exploring Enterprise AI Adoption with Microsoft's Karuana Gatimu
Watch on YouTube UC Today host Rob Scott is joined by Co-Founder of enableUC, Kevin Kieller and Karuana Gatimu, Principal Manager for the Microsoft 365…
Rob Scott · 22 Jul 2024
AI News Show - AI Assistants: Past, Present, and Future
Watch on YouTube UC Today host Rob Scott is joined by AI Expert and Co-Founder of enableUC, Kevin Kieller .
Rob Scott · 16 Jul 2024
AI News Show - Tackling Fake AI and Voice Avatars in 2024
Watch on YouTube Welcome to our fourth episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage…
Rob Scott · 10 Jul 2024
Latest on NICE in UCaaS, RingCentral's Relationships, Microsoft's Case, and OpenAI's New Acquisition
NICE’s UCaaS move, RingCentral partnerships and Microsoft’s Europe case could reshape buying decisions. Published on UC Today.
David Dungay · 8 Jul 2024
The Latest Big News on Microsoft Copilot, 8x8 Focuses on CCaaS & RingCentral Megadeal
Watch on YouTube In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news…
David Dungay · 12 Jun 2024
Infocomm 2024: Businesses Grapple with GenAI in the Meeting Room
Infocomm 2024 shows why GenAI, personal cameras and multicam meeting rooms matter for UC buyers. UC Today speaks with Metrigy.
David Dungay · 12 Jun 2024
AI Show - AI Security, Privacy and Legal Issues
Apple M4, Microsoft Copilot and LLMs show why AI security, privacy and legal risks matter for workplace tech buyers.
Rob Scott · 24 May 2024
AI Show - Analyzing the Latest AI News and Trends
Microsoft, Coca-Cola, Amazon and Google AI news shows why grounding, GenAI and UCaaS risks matter for workplace buyers. Published on UC Today.
Rob Scott · 10 May 2024
Dissecting the 2024 Collaboration Opportunity - UC Partner Trends 2024
Cisco outlines 2024 collaboration partner opportunities, ecosystem growth and Gen AI’s impact on how partners sell.
David Dungay · 29 Apr 2024
Driving New Revenues With Gen AI - UC Partner Trends 2024
Cisco and Webex AI show how gen AI can help UC partners drive new revenues. Published on UC Today.
Kieran Devlin · 29 Apr 2024
Assessing the State of AI in 2024 with Jon Arnold
Watch on YouTube UC Today's Kieran Devlin speaks to Jon Arnold, Principal at J Arnold & Associates and AI expert .
Kieran Devlin · 17 Apr 2024
Leveraging AI as The Great Disrupter
AI is reshaping UCaaS and CCaaS, so buyers need the right fit. UC Today speaks with CallTower on Microsoft Copilot, Zoom and Webex AI.
Kieran Devlin · 10 Apr 2024
The Latest News from Enterprise Connect, RingEX, Microsoft Teams Mobile & Microsoft Decouples 365
Enterprise Connect, RingEX and Microsoft Teams Mobile show why UC buyers should track new devices and Microsoft decouples 365 and Teams globally. Published on U
David Dungay · 9 Apr 2024
From Selection to Success: Gannett Fleming's Microsoft Teams Migration Journey
Why Gannett Fleming chose Microsoft Teams matters for buyers weighing migration, training and engagement. Published on UC Today, with Copilot AI.
Rob Scott · 28 Mar 2024
ISE 2024: How AI is Revolutionising Education
See how AI is reshaping education and work at ISE 2024, with Mhairi Aitken of the Alan Turing Institute.
Kieran Devlin · 1 Feb 2024
The Latest Big News on Microsoft Copilot, New Vonage CEO, Tech Narratives from ISE
Watch on YouTube In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the…
David Dungay · 31 Jan 2024
Reimagining Meetings with Generative AI - UC Trends 2024
Generative AI is changing hybrid meetings, and Cisco’s Jeetu Patel explains what buyers need to prepare for. Published on UC Today.
Tom Wright · 22 Jan 2024
Big UC Update: Dubber
Dubber’s 2024 product roadmap and conversational intelligence updates show how it helps customers tackle today’s UC challenges, published on UC Today.
Kieran Devlin · 22 Jan 2024
Big UC Update: Symity
Why it matters: Symity outlines its roadmap for Teams Rooms, Teams Phone, Teams Contact Centre and Copilot. Published on UC Today.
Kieran Devlin · 22 Jan 2024
Navigating the Future: Microsoft Teams Predictions 2024
Why Microsoft Teams in 2024 matters: AI, Copilot, Teams Phone Mobile, Teams Rooms, Operator Connect and possible contact centre changes. Published on UC Today.
Rob Scott · 6 Dec 2023