Microsoft Copilot: The Opportunities and Challenges

Why Microsoft Copilot matters for hybrid work: UC Today and CallTower’s William Rubio assess benefits, risks, secure use and industry use cases.

UC Today's Susie Harrison hosts William Rubio, Chief Revenue Officer at CallTower to discuss Microsoft Copilot.

In this session, we cover:

Whether Copilot is in a hype cycle or delivering true benefits in use cases
The benefits and challenges of Copilot's use
What industries might benefit most
How to use Copilot securely and safely, and to collaborate across hybrid teams

For more information, visit CallTower.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our  X and LinkedIn pages.

The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…

Read nextordered by techtelligence · every pick explained

GoTo CX Complete: Is GoTo Building the SMB AI-Powered UC+CC Layer Before Rivals Catch Up?

GoTo CX Complete promises companies a UCaaS and CCaaS layer that can evaluate 100% of interactions. Here's what buyers need to know.

Cisco's Collaboration business had its best quarter in seven years in Q4 FY26, with Webex, devices and contact center all growing

Microsoft is retiring Teams Live Chat in October 2026, just months after expanding it, pointing customers to Copilot Studio instead