Big UC Update: Global Relay
Global Relay’s My Archive and in-house AI push show why regulated buyers need secure, compliant UC tools. Published on UC Today, for IT and compliance leaders.
Susie Harrison · 4 Aug 2025
Getting eComms Surveillance Right
Why eComms surveillance matters for compliance buyers: Global Relay, WhatsApp, WeChat, Slack, Microsoft Teams, APIs and AI. Published on UC Today.
Susie Harrison · 19 Jun 2025
Transforming Customer Service: AI in Microsoft Dynamics 365 Contact Center
In this insightful discussion, UC Today's Susie Harrison sits down with Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity , to…
Susie Harrison · 17 Jun 2025
Ensuring Compliance in the Age of Voice Communication - From Transcription to Proactive Monitoring
AI transcription and proactive monitoring are reshaping voice compliance for Global Relay, NVIDIA, finance and regulated industries.
Susie Harrison · 12 Jun 2025
The Office of the Future
The office of the future matters because hybrid buyers need workplaces staff want to use, with video collaboration, desk booking and digi
Susie Harrison · 3 Jun 2025
The Future Is Multimodal: How AI Is Redefining Business Conversations
Multimodal AI is lowering costs and improving voice, text and visual support. Published on UC Today, Telnyx CEO David Casem explains why.
Susie Harrison · 6 May 2025
Microsoft Teams for Remote Work: Husch Blackwell's Experience
How Husch Blackwell moved from Cisco UCM to Microsoft Teams calling, improving remote work and client billing. Published on UC Today, with CallTower.
Susie Harrison · 2 May 2025
AI is Changing Communication Monitoring — But Can You Trust It?
AI is reshaping communication surveillance for financial institutions, but trust and privacy remain issues. Published on UC Today, with Global Relay.
Susie Harrison · 1 May 2025
Big UC Update: 8x8
8x8’s channel-first UC update shows why buyers want integrated CX, AI, UC, contact centre and CPaaS, not vendor noise.
Susie Harrison · 28 Apr 2025
How eSIM Is Changing the Game for Microsoft Teams and Webex Mobility
The growing demand for mobility and hybrid work solutions has been fuelled by a combination of employee expectations, a post-pandemic working landscape…
Susie Harrison · 24 Apr 2025
Compliance for Multi-Channel Communication in Financial Services
UC Today's Susie Harrison hosts Tim Ward from the Product Marketing team at compliance specialist Global Relay to discuss overcoming challenges in…
Susie Harrison · 15 Apr 2025
Making the Right Microsoft Teams Contact Center Decision
Choosing a Microsoft Teams contact centre matters for uptime, compliance and AI. Published on UC Today, it covers Teams Phone extensibility, AudioCodes and Voca
Susie Harrison · 14 Apr 2025
AI Surveillance for Difficult Conversations
AI surveillance can help financial firms manage evolving compliance rules, fraud and money laundering risk. Published on UC Today, with Global Relay.
Susie Harrison · 2 Apr 2025
Avoiding Risk in a Multi-Platform World: The New Compliance Landscape
Unpacking regulatory hurdles and innovative tools for financial compliance success in a multi-communication channel landscape
Susie Harrison · 26 Mar 2025
Why UCaaS and CCaaS Convergence is the Next Big Win for Service Providers
The market is clearly moving towards tighter integration between unified communications (UCaaS) and contact center (CCaaS), driven by both customer demand…
Susie Harrison · 26 Mar 2025
Big UC Update: CallTower
CallTower shares UC strategy, products and partner ecosystem as Paul Holden discusses EMEA sales, market trends and future workplace tech on UC Today.
Susie Harrison · 26 Mar 2025
Ensuring Seamless Video Collaboration in Hybrid Work Environments
Logitech’s Rally Camera Streamline Kit cuts PTZ complexity for hybrid work and hyflex learning, improving video collaboration. Published on UC Today.
Susie Harrison · 24 Mar 2025
We're all Contact Centre staff Now. Why UC is no Longer Enough
A staggering 98% of respondents in an 8x8 survey agreed that customer experience is an organization-wide initiative.
Susie Harrison · 13 Mar 2025
Revolutionizing Workspace Insights and Efficiency with Logitech Spot
Logitech Spot gives workplace buyers occupancy and air-quality data to cut ghost meetings, save energy and improve Teams, Zoom rooms.
Susie Harrison · 5 Mar 2025
The Evolving Threat of Email Phishing: Insights from Security Experts
AI is driving a 202% rise in email phishing, so enterprise buyers need stronger training and tools. Published on UC Today, with IBM, Pentesec and Check Point.
Susie Harrison · 4 Mar 2025
What Makes Logitech’s New AI-Powered Rally Board 65 a Game-Changer for Hybrid Work?
Logitech’s AI-powered Rally Board 65 simplifies hybrid work with 4K video, RightSight 2, RightSound 2, Teams, Zoom and Google Meet.
Susie Harrison · 3 Mar 2025
Rethinking Customer Messaging: The Role of AWS in Omnichannel Marketing
AWS-powered omnichannel messaging helps enterprises avoid missed alerts with SMS, WhatsApp and email fallback. Published on UC Today.
Susie Harrison · 27 Feb 2025
Is RCS the Future of Messaging?
Rich Communication Services (RCS) messaging is the next generation of smartphone communication.
Susie Harrison · 19 Feb 2025
How Improved Audio is Levelling up Microsoft Teams Rooms
Why audio equity now matters in Microsoft Teams Rooms: UC Today on Shure’s secure Teams Room solution, AI-driven noise management and deployment.
Susie Harrison · 12 Feb 2025
The Law is Changing on Digital Accessibility Compliance: Are you Ready?
EAA compliance changes on 28 June 2025 matter because EU digital products face WCAG 2.1 AA rules, fines and legal action. Published on UC Today, 8x8 explains th
Susie Harrison · 28 Jan 2025
Resilient Marketing Made Easy with AWS Omnichannel Messaging
Omnichannel resilient communications is a unified communication strategy that ensures businesses can maintain seamless and reliable interactions with…
Susie Harrison · 16 Jan 2025
The Power of Partnership in the UC / VoIP Market
Yeastar and Voiceflex show why UC, SIP and VoIP partnerships matter for UK resellers. Published on UC Today, with plans for 2025.
Susie Harrison · 16 Jan 2025
ULAP Voice in Emerging Markets: $1 Million Connectivity Pledge with ITU
ULAP’s $1 million ITU connectivity pledge shows why ASEAN buyers should care about equitable digital access, ULAP Voice and telecoms infrastructure. Published o
Susie Harrison · 14 Jan 2025
Contact Center Workforce Management: Everything You Need to Know
Contact center WFM improves forecasting, scheduling and adherence. Published on UC Today, see how Bright Pattern AI software cuts costs and boosts service.
Susie Harrison · 7 Jan 2025
Enhancing Meetings with AI Features
UC Today's Susie Harrison hosts Jamie Wheeldon, Chief Architect at Symity , for a wide-ranging discussion on the exciting feature announcements that came…
Susie Harrison · 3 Jan 2025
ULAP Voice: A Compliance-Driven Solution for Global Communication
ULAP Voice helps UC buyers meet GDPR, CCPA and data sovereignty needs with encrypted cloud-native communications, dynamic routing and global resilience. Publish
Susie Harrison · 2 Jan 2025
Microsoft Teams' New Interpreter Agent Aims to Break Down Language Barriers in Meetings
Microsoft is taking another (giant) leap into making remote and hybrid meetings more inclusive with the introduction of its new 'Interpreter Agent'…
Susie Harrison · 23 Dec 2024
Reporting Requirements in Contact Centers - What You Need to Know
UC Today's Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving.
Susie Harrison · 23 Dec 2024
How All-in-One Interactive Displays are Enhancing Meeting Experiences
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Susie Harrison · 23 Dec 2024
Driving Digital Equity: How ULAP Voice Supports Sustainable Development Goals
ULAP Voice cuts PBX costs and e-waste with cloud voice for ASEAN emerging markets. Published on UC Today, it supports SDGs 9, 10 and 12.
Susie Harrison · 23 Dec 2024
AI Meeting Insights: Transforming the Future of Productivity
In a world increasingly defined by remote and hybrid work, having strong meeting insights is essential.
Susie Harrison · 17 Dec 2024
Is AI Replacing Human Agents in Contact Centers?
UC Today covers how Telnyx's AI tool Gather could ensure efficiency and empathy in Customer Experience.
Susie Harrison · 16 Dec 2024
The Rise of Mobile-First Communication
Watch on YouTube UC Today's Susie Harrison hosts Jeff Catz, Innovation Lead at Enreach for Service Providers .
Susie Harrison · 3 Dec 2024
Learning from Early Adopters: Elevating Self-Service with AI to Transform Customer Experiences
Why it matters: Amazon Connect brings conversational and generative AI to IVR, helping AWS customers cut transfers, improve self-service and CX. Published on UC
Susie Harrison · 27 Nov 2024
Unlocking Workplace Potential: How Hybrid Work and Innovation Are Shaping the Future
What's the secret to unlocking the full potential of knowledge workers? According to CBRE's 2024-2025 Global Workplace & Occupancy Insights report, it's…
Susie Harrison · 13 Nov 2024
How These Technologies Are Transforming Microsoft Teams Rooms – Watch Now
Why it matters: learn how MAXHUB is elevating Microsoft Teams Rooms, from large-room setups to cloud-based management. Published on UC Today.
Susie Harrison · 13 Nov 2024
The Evolution of Microsoft Teams and AI Integration
Why Microsoft Teams and AI matter for hybrid work and frontline workers: UC Today explores Copilots, business communications and SCB Global.
Susie Harrison · 12 Nov 2024
How UC Channel Partners Are Leveraging AI for Next-Gen Solutions
AI is reshaping UC channel partner margins and skills. Published on UC Today, Dialpad’s Justin Powell discusses AI readiness, Europe, and next-gen solutions.
Susie Harrison · 5 Nov 2024
Are You Prepared for the Next Microsoft Outage? Ensure Uninterrupted Business Operations
Plan for Microsoft outages with CallTower infrastructure strategies to keep business communications continuous. Published on UC Today.
Susie Harrison · 4 Nov 2024
AI in Action: Elevating Audio and Video Performance in Modern Meeting Spaces
While the peak of the COVID pandemic is becoming a distant memory, for many businesses, the hybrid working model is here to stay.
Susie Harrison · 4 Nov 2024
Microsoft Places: Is it the Future of Hybrid Work Environments?
Microsoft Places could shape hybrid work by unifying desk booking, meeting rooms and analytics in Microsoft 365. Published on UC Today.
Susie Harrison · 30 Oct 2024
How AI-Powered Voice can Transform CPaaS
It’s no secret that CPaaS is experiencing huge growth – with Persistence Market Research particularly forecasting huge success in emerging markets and…
Susie Harrison · 8 Oct 2024
Microsoft Copilot: The Opportunities and Challenges
Why Microsoft Copilot matters for hybrid work: UC Today and CallTower’s William Rubio assess benefits, risks, secure use and industry use cases.
Susie Harrison · 8 Oct 2024
How to Achieve Seamless Global Voice and Connectivity for Multinational Enterprises
Global voice and connectivity are getting simpler for multinationals as ULAP Networks expands cloud PBX, VoIP, SD-WAN and UC in emerging markets.
Susie Harrison · 7 Oct 2024
The Opportunities and Challenges for AI in the AV Industry
AI is reshaping AV and education, but buyers need to manage the risks. UC Today looks at AVer Europe, ProAV and what comes next.
Susie Harrison · 3 Oct 2024
Navigating Compliance when Transitioning to Cloud Voice Platforms
Cloud voice compliance is shifting fast; published on UC Today, Theta Lake’s Garth Landers explains AI, machine learning and UC regulations for IT teams.
Susie Harrison · 10 Sept 2024
It's Time for UC Providers to Build their CX Practices
Why UC providers should build CX practices now: 8x8, Metrigy and ICMI show contact centre and UCaaS buyers want broader customer experience value. Published on
Susie Harrison · 5 Sept 2024
On-Premises Contact Centers: A Resilient Option in the Cloud Era
Why on-premises contact centres still matter: data sovereignty, legacy integration and security keep buyers on Bright Pattern, AI and omnichannel platforms. Pub
Susie Harrison · 3 Sept 2024
Establishing Conduct and Culture in Corporate Communications – is Surveillance the Answer?
Why conduct and culture now drive financial services compliance: Global Relay report on communication surveillance, off-channel risk, FCA and SEC.
Susie Harrison · 2 Sept 2024
Leveraging Operator Connect to Optimize Partner Services
Why partners should care: Operator Connect for Microsoft Teams can cut costs and simplify PSTN calling. Published on UC Today, with Telnyx, DR and OC.
Susie Harrison · 2 Sept 2024
The New Technologies Driving Innovation in Cloud Communications
AI, Kubernetes and as-a-service models are reshaping cloud communications, with Dstny helping cut costs and speed time to market.
Susie Harrison · 30 Aug 2024
Operator Connect vs Direct Routing - Discussing the Future of UC
Why PSTN still matters: UC Today’s Telnyx CEO interview weighs Operator Connect vs Direct Routing, Teams Phone and channel partners.
Susie Harrison · 30 Aug 2024
The Future of Unified Communications: Predictions and Innovations
Future UC hinges on AI, NLP, cloud and 5G as Conversant Technology’s Patrick Copping outlines smarter collaboration.
Susie Harrison · 29 Aug 2024
Managing Compliance within Business Communications
Why workplace compliance is tightening as WhatsApp, social media and BYOD expand. Published on UC Today, Global Relay explains FCA and Ofgem risks.
Susie Harrison · 28 Aug 2024
Integrating WebRTC with IoT: New Avenues for Smart Technology
WebRTC and IoT are opening new smart technology use cases, from telehealth to industrial automation. Published on UC Today, see why Telnyx matters.
Susie Harrison · 14 Aug 2024