Meta Muse: What Personal AI Agents Means for Productivity
Meta Muse moves AI beyond chat by taking action across browsers, email, and connected services. Its secure virtual-machine model aims to make personal automation safer, but early testing shows why reliability, access controls, and user trust will determine its value.
Sophie Wilson · 1 Oct 2026
Deloitte: Shadow AI Is an Employee Engagement Problem
Deloitte’s new workforce survey shows employees are adopting GenAI faster than employers can govern it. As shadow AI grows, organizations face an employee engagement challenge shaped by unclear guidance, limited training, personal spending, and fears about job security.
Sophie Wilson · 23 Sept 2026
HR Updates: Oracle Layoffs, Deskless Workers, and HR Tech
This week’s employee experience news spans Oracle’s reported layoffs, a growing recognition gap for deskless workers, Globalli’s new Workday payroll integration, and HiBob’s people leadership award. Together, the stories show how trust, visibility, and reliable operations shape work.
Sophie Wilson · 21 Sept 2026
Dreamforce Roundup: 5 Takeaways on AIforce, Slack, and Agent Trust
As Dreamforce 2026 comes to a close in San Francisco, five announcements stand out for showing just how far Salesforce is willing to push CRM beyond its own interface, from a new Slack workspace strategy to a fresh governance framework built to keep it all in check.
Sean Nolan · 17 Sept 2026
Google Gemini Live Expands Voice AI Across Workspace
Google is expanding Gemini Live across Gmail, Docs, and Keep, allowing users to search inboxes, turn spoken ideas into drafts, and organise notes through natural conversation. The rollout starts with eligible consumer AI subscribers, while business access is due soon.
Sophie Wilson · 17 Sept 2026
One Size Doesn't Fit All: The Case for Role-Based Headsets
Desk-based callers, open-office professionals, and hybrid workers face fundamentally different communication challenges. With voice now driving AI tools across the workplace, a one-size-fits-all approach to headsets is starting to cost organizations more than they realise.
Christopher Carey · 16 Sept 2026
Global Relay AI Surveillance: An Alternative to Channel Bans
The FCA found 178 policy breaches across eight of 11 banks, and two thirds of firms now ban risky channels outright. Global Relay's May update reads whole conversations before raising an alert, but it has published no precision, recall or reviewer-time figures.
Rebekah Carter · 15 Sept 2026
Uber’s Layoffs Could Show Where AI Job Cuts Will Hit Hardest
Uber is cutting 3,300 jobs in a move that it says will flatten its organizational structure, but the focus on management and smaller teams could offer an early indication of where AI-driven workforce changes may hit hardest as companies rethink how work is organized
Kristian McCann · 4 Sept 2026
Google Takes Gemini Enterprise to Law Firms With New AI
Google Cloud has launched Gemini Enterprise for Legal, a new AI platform designed to help law firms automate legal workflows, connect securely to their existing systems and manage governance, as it intensifies its push into the growing enterprise legal technology market
Christopher Carey · 26 Aug 2026
Cornerstone Finds HR and IT Need to Coordinate on AI as Employees Struggle to Prepare for Change
Cornerstone’s latest research finds HR and IT leaders recognise the need for closer coordination on AI, but a lack of joint planning is leaving employees unprepared for technological change
Kristian McCann · 13 Aug 2026
Oracle Mulls More Layoffs to Fund AI Ambitions—Is This the Real AI Job Threat?
Oracle’s reported workforce cuts come as it pours billions into AI infrastructure, raising a new question for workers: Are jobs being lost not only to automation, but to fund the AI race itself?
Kristian McCann · 12 Aug 2026
Google Gemini Reaches One Billion Monthly Users as AI Assistant Race Accelerates
Google Gemini has surpassed one billion monthly users as Google expands voice, visual AI and task automation features.
Christopher Carey · 12 Aug 2026
Bending Spoons’ $2.25bn Airtable Deal Puts AI Workflows in Focus
Bending Spoons will acquire Airtable in a deal implying a $2.25bn equity value, putting the no-code platform’s AI workflow strategy in focus.
Christopher Carey · 7 Aug 2026
Aryaka: How The Enterprise Network Can Unlock AI Success
See how enterprises are using secure, high-performance networks like Aryaka's Unified SASE to unlock AI potential across the hybrid workforce.
Sean Nolan · 4 Aug 2026
Could the UK Tighten AI Regulation? Why Vendors Should Watch Closely
The UK could reconsider its light-touch approach to AI regulation following recent safety incidents involving OpenAI and Anthropic, raising questions about the future of AI investment, adoption, and oversight
Kristian McCann · 4 Aug 2026
EU AI Act Enters Enforcement: What CCaaS Leaders Need To Know
New EU AI Act rules require businesses using AI-powered customer experiences to disclose when customers are interacting with technology rather than humans
Kristian McCann · 3 Aug 2026
The Completion Trap: Why Completion Metrics Are Stalling AI Rollouts
Businesses have long relied on course completion rates to measure the success of workplace learning, but that approach is creating a dangerous disconnect between training and real business outcomes
Kristian McCann · 3 Aug 2026
AI Is Reshaping Business Communications. Here's How to Keep Up Without Getting Burned
Pressure to adopt AI isn't coming from one source. It's coming from boards, competitors, customers who have already experienced AI-powered service…
Christopher Carey · 30 Jul 2026
Cyber Apocalypse Overblown? Study Shows AI-Found Vulnerabilities Are Rarely Exploited
New research from VulnCheck suggests AI-assisted vulnerability discovery is not yet driving a surge in real-world cyberattacks, challenging fears sparked by frontier models such as Anthropic's Mythos
Kristian McCann · 29 Jul 2026
Beyond the Transcript: How AI Is Making Voice Supervision Viable
Why voice supervision now matters: LLMs and cloud SaaS from Global Relay move compliance beyond transcripts, cutting false positives. Published on UC Today.
Christopher Carey · 28 Jul 2026
Meta Pushes Its AI Assistant Beyond Chat With Automated Tasks
Meta AI is adding recurring task automation, calendar-based daily briefings and multi-step planning, with WhatsApp expansion planned.
Christopher Carey · 27 Jul 2026
Volkswagen’s AI Plan to Build Cars Faster
Volkswagen is using AI to accelerate vehicle engineering. Can GenAI cut development time without compromising safety, quality or control?
Alex Cole · 27 Jul 2026
HiBob Launches AI Skills Framework to Address AI Adoption Challenges Across Enterprises
As businesses invest heavily in AI, HiBob’s new framework aims to help organisations close the skills gap preventing employees from turning adoption into measurable value
Kristian McCann · 24 Jul 2026
Alphabet's Historic Profit Highlights AI's Success, but Also Its Growing Cost
Google's parent company posted record earnings, but Wall Street is looking beyond the headline numbers to the long-term economics of AI
Kristian McCann · 23 Jul 2026
Why AI Capture Is the Foundation of Compliance and Intelligence
In this episode of UC Today, host Kristian McCann sits down with Eric Wiggins, Product Marketing Director at Smarsh , to explore why AI capture is…
Kristian McCann · 23 Jul 2026
Microsoft 365 Copilot in Teams: From Licence Purchase to Everyday Collaboration Tool
Deploying Microsoft 365 Copilot in Teams? Learn the governance, data and adoption steps that turn AI features into collaboration value.
Alex Cole · 22 Jul 2026
Why Starbucks' AI Software Strategy Should Worry Enterprise App Vendors
Starbucks' AI software push signals a new phase in the enterprise AI build vs buy debate and raises pressure on app vendors.
Sophie Wilson · 21 Jul 2026
Salesforce Deepens Slackbot Integration to Position Slack as the Enterprise AI Orchestration Layer
Salesforce has expanded Slackbot with deeper access across its platform, marking a strategic push to turn Slack into the conversational layer where employees interact with enterprise applications, data, and AI
Kristian McCann · 9 Jul 2026
The Contact Center AI Gap: Why Ambition Isn't Translating into Results
There has never been more confidence in AI's potential to transform the contact center.
Kristian McCann · 9 Jul 2026
Kyndryl: AI Ambitions Outpace Workforce Readiness, Putting Business Outcomes at Risk
New Kyndryl research finds AI adoption is accelerating, but workforce readiness and governance are preventing many organizations from realizing the full business value of their investments
Kristian McCann · 2 Jul 2026
Anthropic Restores Fable 5 and Mythos: What Enterprises Need to Know
Anthropic has restored Claude Fable 5 and Mythos after a 19-day global suspension, but new safeguards and access changes mean enterprises should not expect a simple return to business as usual
Kristian McCann · 1 Jul 2026
PwC Finds AI Is Reshaping Entry-Level Roles, Forcing Firms to Rethink Hiring and Training
PwC’s latest AI Jobs Barometer shows entry-level roles are being reshaped as AI automates routine work, forcing companies to rethink how they hire, train, and develop junior talent
Kristian McCann · 30 Jun 2026
Anthropic in the EU? Austrian Minister Asks Commission to Explore Company Move
Austria has urged the European Commission to explore establishing Anthropic within the EU after new US restrictions cut off foreign access to the company's most advanced AI models
Kristian McCann · 30 Jun 2026
Are You Cutting Office Costs While Quietly Increasing Productivity Loss?
Workplace cost optimization creates hidden productivity losses. Balance office cost vs productivity with a smarter workplace ROI strategy.
Sean Nolan · 25 Jun 2026
Anthropic Seeks US Action Over Alibaba's Alleged AI Distillation Campaign
Anthropic has urged US lawmakers to act against Alibaba over an alleged large-scale AI distillation campaign that it claims extracted capabilities from its Claude model
Kristian McCann · 25 Jun 2026
AI Creating Jobs? Lloyds Bank Plans to Hire 300 AI Specialists
As many businesses look to AI to reduce costs and automate work, Lloyds' latest recruitment drive suggests successful deployment still depends heavily on human expertise
Kristian McCann · 23 Jun 2026
HiBob Launches Slack Integration to Bring HR Intelligence Into AI Workflows
HiBob's New MCP-powered integration enables employees and managers to access HR data and actions within Slack
Kristian McCann · 22 Jun 2026
Beyond Adoption — What Meaningful AI Engagement Actually Looks Like
Direct AI adoption is up. Productivity gains are not. Five workplace consultants explain why your usage metrics are masking a deeper problem, and what leaders need to do differently
Kristian McCann · 22 Jun 2026
How to Measure Productivity in Terms of Output, Not Activity
Why it matters: UC Today says activity metrics hide real performance, so enterprise buyers should measure output, not messages, meetings or hours logged.
Alex Cole · 18 Jun 2026
Flip Launches Identity and Automation Tools to Enhance Frontline AI Use
Flip has introduced new identity, automation, and AI tools designed to help frontline workers securely access enterprise systems and workflows
Kristian McCann · 18 Jun 2026
What is Negative Maintenance: The Internal Operating Principle That Cuts Future Workloads
Discover how negative maintenance and workplace ITSM automation improve productivity and enhance proactive service management for businesses.
Sean Nolan · 15 Jun 2026
Zscaler Unveils AI Agent Security Platform to Plug Governance Gap Amid Rapid Enterprise Adoption
Enterprises are deploying AI agents faster than they can govern them, and Zscaler's latest platform update is a direct response to that gap
Kristian McCann · 12 Jun 2026
Microsoft Unveils Wearable AI Badge and Agent-First Device Platform at Build 2026
Microsoft unveiled Project Solara at Build 2026 – a new platform for AI agent-driven devices, including a wearable badge for office workers.
Christopher Carey · 3 Jun 2026
Apple’s iOS 27 Siri Overhaul Could Turn the iPhone Into a New Front End for Enterprise Collaboration
Apple’s iOS 27 Siri overhaul could turn iPhones into enterprise AI endpoints, reshaping collaboration workflows and mobile governance.
Alex Cole · 2 Jun 2026
The AI Project Management Boom: Productivity Myth or Reality?
Does AI actually boost project team productivity? The evidence is more complicated than vendors admit...
Thomas Walker · 2 Jun 2026
From Note-Taker to Co-Worker: How Infocomm 2026 Marks AI's Next Step in UC
Ahead of Infocomm 2026, Microsoft, Cisco, and Zoom are reframing AI not as a meeting tool, but as a workflow participant. Here's what that shift means for enterprise IT.
Marcus Law · 2 Jun 2026
Study Finds 1 in 5 Workers Say AI Has Replaced Part of Their Job
AI is already reshaping day-to-day work across organizations, with new survey data showing one in five full-time workers say AI has replaced parts of their job
Kristian McCann · 29 May 2026
Your Service Management Strategy Isn’t Reducing Incidents. It’s Just Making Them Easier to Track
Is your IT service management strategy actually preventing incidents, or just making them easier to track? It's time to find out.
Rebekah Carter · 28 May 2026
AI Not Optional: Fintech Lendi Brings Employee AI Agent Use Into Performance Reviews
Australian fintech Lendi Group is making AI agent usage and orchestration part of employee performance reviews, signaling a broader shift toward AI-native workplaces
Kristian McCann · 26 May 2026
US Comms Giants Unite for New Cyber Initiative As AI Shifts Threat Landscape
Eight of the US' largest communications providers have joined forces to launch C2 ISAC, a new initiative designed to accelerate cyber threat intelligence sharing and strengthen resilience as AI-driven threats continue to evolve
Kristian McCann · 25 May 2026
Why Are UK Employers Falling Behind Global Peers on AI Hiring?
New research from YouGov and HireRight suggests UK employers are adopting AI in recruitment far more cautiously than their global counterparts, raising concerns over competitiveness and long-term hiring efficiency
Kristian McCann · 22 May 2026
Strong 8x8 Earnings Point to Market Demand for AI-Powered Customer Experience
8x8’s latest earnings point to rapid growth in AI-driven customer experience as enterprises scale self-service, voice AI, and messaging automation
Kristian McCann · 20 May 2026
Your Employees Are Not the Only AI Risk. Theta Lake Is Building for the Threat Inside the Content.
Theta Lake's new AI prompt injection classifier targets hidden threats inside enterprise UC content that traditional DLP tools cannot see.
Marcus Law · 20 May 2026
From Pilot to Production: The CIO Playbook for Scaling AI Safely
Learn why AI pilot controls fail in production and how Theta Lake helps CIOs monitor behaviour, governance and risk.
Marcus Law · 19 May 2026
Workday Warns UK Businesses Are Entering an AI “Copy/Paste Economy”
New research from Workday suggests disconnected AI systems are creating a growing “Copy/Paste Economy,” where employees spend hours managing workflows instead of benefiting from automation
Kristian McCann · 15 May 2026
1 in 4 Executive Leaders Have No Formal Metrics for Workplace Productivity - So What Now?
1 in 4 executive leaders have no formal workplace productivity KPIs. Here's what the data says about the modern workplace and what's next.
Sean Nolan · 14 May 2026
Workday Brings HR and Finance Tools Closer to Everyday Workflows With Microsoft 365 Integration
Workday has integrated its Sana Self-Service Agent into Microsoft 365 Copilot, allowing employees to access HR and finance tools directly within the flow of everyday work
Kristian McCann · 14 May 2026
Is Per-Seat SaaS Pricing Dead? monday.com’s Consumption-Based Pricing Pivot
Could monday.com's Q1 2026 results quietly signal the end of per-seat SaaS pricing, and the rise of AI consumption-based pricing models?
Thomas Walker · 12 May 2026
Why Do More Meetings Lead to Fewer Decisions in Enterprise Teams?
Meeting overload doesn't just waste time - it kills decision velocity. Learn what's really causing the bottleneck.
Thomas Walker · 11 May 2026
Airtel Release Zero Trust Platform to Boost Enterprise Confidence in Hybrid Work
Airtel is positioning Zero Trust as a way to simplify security and restore control as Indian Companies are asked to increase hybrid work
Kristian McCann · 11 May 2026